7 of 7 Service Delivery Jobs in Glasgow

analysing issues for effective resolution. Knowledge management This role includes writing and updating technical documentation to support knowledge sharing within the support team. Customer service support Given the strong focus on service delivery, customer satisfaction and mentoring first-line support are vital to this role. Configuration management … managing software versions for internal applications. Functional testing This role requires working with third-line teams and development to test application changes. Learning delivery The role includes training and mentoring first-line support staff. Knowledge and experience Over two years' IT support experience A strong focus on service ...

maintaining a roadmap for the CCM product to ensure currency and security of the CCM tool is adhered to VM standards. Leading the delivery of the roadmap, building the solution designs to deliver a robust service while engaging with Stakeholders throughout to deliver threat led insights. Lead supplier … engagements to ensure service delivery of the CCM tool is monitored to agreed levels Strategic Oversight: Lead the implementation and management of data led assessments, ensuring all controls can be effectively evidenced using the CCM tool and continuously feed into the product roadmap to ensure alignment with ...

employees Coming from a Financial, Legal or Insurance Background Resource management Performance Monitoring, KPI’s and Reviews Training and mentoring Stakeholder and Escalations Service Delivery experience Any experience JIRA or ServiceNow would be beneficial BAU and Project experience Managing both Infrastructure and Network Teams Working for a Global … Estate – 2019-2025 Azure Cloud End User Compute M365, Teams Active Directory, Exchange on-line Network Cisco, SD-Wan, Firewall, AV equipment JIRA/Service Tools Agile/Scrum methodologies Please note that the IT Infrastructure Team Leader is an immediate start, but you will need to go through ...

Fire & Security Service Engineer - Glasgow & Surrounding Areas 34,000 - 40,000 + Overtime + Van + Excellent Benefits Glasgow, Central Belt & Surrounding Regions Permanent Recruiting on behalf of a leading Fire & Security provider I am currently supporting one of my long-standing clients a reputable Fire & Security company … they continue their expansion across Glasgow and the surrounding Central Belt. They are looking to hire an experienced Fire & Security Service Engineer to join their growing team. This is an excellent opportunity for a skilled engineer who enjoys autonomy, variety, and exposure to high-quality systems across a wide ...

them for quality, not hype. Trusted by organisations across the UK, from fast-growth SMBs to major public-sector bodies, thanks to their strong service delivery, niche specialisms, and premium support model. Boutique enough for you to make a real impact, but established enough to offer stability, strong ...

technical stakeholders. Build dashboards and data products that track key business and client metrics. Identify opportunities to improve recruitment efficiency, workforce deployment, and service delivery through data. Ensure data quality, integrity, and compliance across all sources. Mentor junior analysts and contribute to building a data-driven culture across ...

escalated from 1st Line, covering desktop, server, cloud, and telecoms environments. Troubleshoot and resolve incidents in line with SLA targets, ensuring timely and effective service delivery. Support and administer telecoms platforms including Gamma Horizon, Giacom, SIP Trunk Call Manager, and similar systems. Carry out telecoms tasks such as applying … incidents, resolutions, and system changes. What We're Looking For Proven experience in a 2nd Line IT Support role, ideally within a Managed Service Provider (MSP). Windows Desktop & Server environments Active Directory, Group Policy Networking fundamentals (TCP/IP, DNS, DHCP, VPNs) Microsoft 365 and Azure administration Telecoms ...