1 to 25 of 43 Service Delivery Jobs in Glasgow

have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Senior Service Desk Analyst provides senior technical and operational capability within the Service Desk Operations function, supporting customers across a range of Managed Services environments. … full ownership of assigned Incidents and Requests, including more complex or sensitive issues, ensuring they are investigated, progressed, resolved or escalated appropriately. The Senior Service Desk Analyst is expected to bring strong technical knowledge, sound judgement and a consistent focus on service quality and customer outcomes. In addition ...

# Consultant - Service Management TransformationManchester, Glasgow, LondonApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 527741-en\\_GB## **Capgemini Invent**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge … technology created with purpose.## **Your Role**This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation, you will support ...

blends innovation, data and design to create human-centric solutions for the workforce of tomorrow.YOUR ROLEIn this role, you will lead the design and delivery of complex HR Functions and Digital Transformation programmes that improve service delivery, enhance employee experience, and enable the adoption of new technologies … processes, and ways of working. Working with senior business, HR, shared services, and technology stakeholders, you will shape transformation strategies spanning operating models, service delivery, organisational change, workforce transition, and technology-enabled transformation, translating strategic priorities into measurable outcomes and sustainable value.You will bring deep expertise in people ...

exciting opportunity for an experienced Support Consultant to join our Secure Managed Services team. This role combines hands-on technical support with customer-facing service delivery responsibilities. The successful applicant will manage complex incidents and service requests, while also supporting managed service reporting, customer reviews, escalations … service governance and continual improvement. This role is suited to a Support Consultant who wants exposure to broader customer and service activity while remaining technically involved in day-to-day delivery. Responsibilities Manage complex incidents, service requests and customer escalations across supported customer environments, ensuring progress, actions ...

within a leading international organisation in Glasgow. This is a key role responsible for supporting a global team of Infrastructure engineers, whilst overseeing the delivery of critical IT Infrastructure Services, driving operational stability, and ensuring the organisation’s technology foundations continue to evolve in line with business needs. … supported, priorities are effectively managed, and technology services are delivered to a consistently high standard. This role sits at the intersection of people leadership, service delivery, and operational improvement. You will help create a culture of accountability and continuous improvement, while ensuring the team has the structure, direction ...

Analyst to join our growing Employee Experience and HR practice with a focus on the UK public sector. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.You will work … closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services.This is not a hands-on configuration or development role. Instead, you will ...

Analyst to join our growing Employee Experience and HR practice with a focus on the UK public sector. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences. You will … work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services.This is not a hands-on configuration or development role. Instead, you will ...

# Director of HR AI Tech & Transformation (GTM, Capability & Delivery)Newcastle Bank House, Glasgow, Manchester, LondonApply for this job* Permanent* Executives* Strategy & Transformation* ID 431954-en\\_GB## **Capgemini Invent: Why Join us?**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative … staying ahead of advances in employee‐experience tooling such as Viva, Copilot and Gemini, and helping clients understand how these developments reshape communication, knowledge, service delivery and the wider role of HR.* **Overseeing the delivery of complex HR technology engagements**, ensuring solutions integrate effectively across Microsoft Teams ...

Service Manager Location : Glasgow/Kirkintilloch, Scotland | Onsite, Monday–Friday Indicative gross salary : £3,450 per month (subject to confirmation) DWI Consulting is recruiting an experienced it service manager for an enterprise technology environment. Oversee enterprise IT service delivery, operational performance and stakeholder communication. Key responsibilities … Coordinate incident, problem and service request resolution across technical teams. Supervise service personnel, review performance and monitor service commitments. Provide service reports, risk updates, action plans and stakeholder escalations. What you’ll need At least 5 years of relevant team or project management experience in technology. ...

Consulting is seeking an experienced IT Service Manager for an enterprise technology environment in the UK. You will oversee IT service delivery, gauge operational performance and maintain proactive stakeholder communication. The role is based onsite in Glasgow/Kirkintilloch, Monday–Friday, with an indicative gross salary … month (subject to confirmation). You will coordinate incident and problem resolution, supervise service staff and deliver regular risk and performance #J-18808-Ljbffr ...

partnership with our clients to help in achieving their goals. Having the right people is essential for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. In this post, you will … report to the Operations Lead and you will leverage your Operations Management experience to support our project delivery teams to deliver a portfolio of projects. We deliver software, IT infrastructure and broader business process solutions and as such you’ll need to be able to demonstrate credibility in this ...

primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply a central service function in Finance, HR, IT and Facilities services to the UK companies under … aSenior IT Support Analyst to provide visible, business-aware IT support for FO Digital, working as an embedded member of our Cloud, Infrastructure & Service Tower. This is a hands-on role for someone who combines strong technical troubleshooting skills with excellent customer service and a genuine sense ...

support clients in designing, assessing and evolving cloud operating models that are automation-first and AI-ready. You will work hands-on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows … improvement through standardisation, automation, improved data flows and readiness for AI-enabled operations, and translate findings into the design of future-state operating models, service management processes and organisational structures that are standardisation-led, automation-first and AI-ready.· Future State Design & Operating Model Definition: Design target cloud operating ...

Solutions Engineer Department: Service Delivery Employment Type: Permanent Location: Glasgow Compensation: £40,000 - £50,000/year Description IT Solutions Engineer Location: Home-based in the Glasgow/Edinburgh area, with 3-4 days a week visiting customers Salary: Up to £50,000 Focus Group is a £300m … sized enterprise) customers. As we continue to expand our portfolio and grow through acquisition, we’re committed to setting new industry standards in managed service excellence. We want to redefine what world-class technical support means in today’s fast-moving technology landscape. As a Solutions Engineer ...

Data Terminal) and Mobilisation Solutions provide the backbone for emergency response across the UK & Europe, enabling first responders to deliver a high level of service when every second counts. In our never-ending pursuit of "Solving for safer," we build and connect technologies that help to protect people, property … needed to save lives and make everywhere safer. Job Description We are seeking an ambitious, technically minded Systems Engineer to join our Guardian Mobile delivery team. Designed for a high-performing graduate, this role offers the opportunity to take technical ownership of complex infrastructure, systems integration, and deployment environments ...

over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times … bad. Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship ...

seeking a Service Desk Admin Operations professional to oversee hardware provisioning, JML processes and access control across AD, Azure AD and Microsoft 365. You will manage asset lifecycles, maintain records, and act as an escalation point for related issues with a focus on security and governance. You will work … within QA's Service Desk, contributing to consistent service delivery and process improvement while benefiting from the company’s wellbeing programs and career development #J-18808-Ljbffr ...

person customers turn to for specialist support across their systems, handling hardware and software issues, maintenance calls and implementation requests within agreed service levels. You'll also cover for Site Engineers when needed, run scheduled Tech Bars and help customers with day to day IT support. Most of your … internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build ...

person customers turn to for specialist support across their systems, handling hardware and software issues, maintenance calls and implementation requests within agreed service levels. You'll also cover for Site Engineers when needed, run scheduled Tech Bars and help customers with day to day IT support. Most of your … internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build ...

Applications Operations team within a global IT environment. This is a hands‐on leadership role combining people management, application operations, incident and problem management, service delivery and continuous improvement. You will ensure supported application environments remain effectively managed while leading the team through incidents, changes, releases and operational … organisation and supporting end users across the business. The team is responsible for the ongoing operation and support of application environments, including releases, changes, service requests, monitoring, incident resolution and operational maintenance. As manager, you will develop and support your team while creating a positive, collaborative and high‐performing ...

minimum 6 month contract role, although scope to go longer. Job Purpose Statement The role has the responsibility for all aspects of OT Infrastructure delivery, managed by the Renewables UK Centre of Excellence, in terms of ensuring the quality of the provided services to all areas of the Scottish … Power Renewables business to ensure they are available, secure, compliant, and operating within agreed service levels and risk acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service ...

consistently for people across Scotland. The work is complex, high profile and has genuine public impact. You will play a pivotal role in supporting delivery of our Digital Strategy for Scotland and the new Public Service Reform (PSR) Strategy, helping to drive innovation and transformation across Scotland … aligned with organisational goals while supporting Scotland's wider digital transformation. You will work closely with our Cloud Engineering, Application Development and Component Based Service Delivery Teams. Our Architecture Practice Our architecture practice brings together people, technology and strategy to help create a fair, green and digitally inclusive ...

enable efficient API connectivity with new technologies—reducing implementation costs and complexity. Role Overview The Project Manager oversees several key functions within the Delivery arm of the organization.The goal is the successful implementation of projects to end users, and to ensure Service Delivery processes are followed … meet business needs. A Project Manager identifies a client’s needs and integrates the delivery of the services within the context of the business. This position is a stakeholder facing role and requires that he/she establish and manage expectations within the business to a high standard. Responsibilities ...

business systems and Microsoft 365, including SharePoint development and training roll‐outs. Lead and develop the IT team, manage suppliers and ensure strong service delivery standards. What You’ll Bring: Significant experience in IT leadership, systems administration, digital transformation and project delivery. Strong understanding of infrastructure security, cyber ...

AccessFintech is seeking a Project Manager to oversee delivery of software implementation projects. You will ensure service delivery processes are followed, manage client expectations, and coordinate internal resources and third parties to deliver on time and within budget. The role emphasizes stakeholder engagement, problem solving, and strong ...