5 of 5 Service Delivery Jobs in Glasgow

clear, actionable insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. … gather evidence, test assumptions and validate analysis. Ensure alignment across functions and build consensus around risk understanding, mitigations and priorities. Team Leadership and Delivery Management Lead, mentor and quality-assure the work of a small team of colleagues. Task and oversee scenario-level analysis (e.g., physical estate failure scenarios ...

join a cutting-edge organisation that proudly serves over 6 million customers, keeping them safe and warm every day. SGN is looking for a Service Transition Lead to play a pivotal role in delivering exceptional service delivery across our Business Services Centre. As our Service Transition … Lead, you will be responsible for overseeing service performance, maintaining and improving Service Level Agreements (SLAs), and leading the transition of new services and changes to existing services. You will ensure smooth, well-governed delivery across all operational teams and continuously look for opportunities to improve ...

Their ongoing development is driven by a commitment to core values: safety, sustainability, quality, innovation, excellence, and teamwork. Overview: The IT Manager leads the delivery, security, reliability, and ongoing improvement of IT services and infrastructure, acting as the strategic link between technology and business objectives. Reporting to the Head … develop IT Infrastructure Engineer and IT Support Engineer. Oversee performance, resource planning, and foster a culture of accountability and continuous improvement. IT Operations & Service Delivery: Ensure delivery of reliable IT services that meet business SLAs. Oversee incident, problem, and change management processes, serving as an escalation point ...

Service Desk Coordinator - Glasgow Service Desk Coordinator Location: Glasgow, Glasgow City, United Kingdom Salary: Competitive Employment Type: Full-time, Permanent About the Role As the Service Desk Coordinator, you will play a pivotal role in all aspects of North's Service Desk operation. This role will … organising and collaborating with customers and any external key stakeholders will be a mandatory requirement. Knowledge and previous experience of working in a service desk environment will be highly valued and your strong administrative skills will support seamless operations across the service desk. Key Responsibilities ...

organisational priorities, engagement, and ensure accessible, user centred online experiences. Working within a public sector environment, the post holder will champion openness, transparency, and service focused communication across all digital channels. You must be based in the central belt area of Scotland to be considered. Your new role Develop … deliver a digital content strategy aligned with organisational objectives and statutory requirements. Own and maintain the content roadmap, ensuring digital content supports service delivery and public engagement. Work collaboratively with internal stakeholders to translate complex policy, guidance, and service information into clear, accessible public facing content. Produce ...