4 of 4 Service Delivery Jobs in Glasgow

contract close. Develop tailored VAR and IT solutions aligned to client needs – from infrastructure to Microsoft cloud offerings. Collaborate with pre-sales, procurement, and service delivery teams to create compelling proposals. Maintain accurate sales forecasting and CRM records, contributing to data-driven decision-making. Consistently meet or exceed ...

pursue new business opportunities across commercial sectors. Build and manage a robust pipeline of prospects with a consultative approach from initial conversations through to delivery and post support Present and position value-driven, VAR Solutions and IT solutions including Microsoft 365, Azure, Security, and infrastructure technologies. Collaborate with … Sales, Procurement, and Service Delivery teams to shape compelling proposals. Maintain accurate CRM records, forecasts and activity reports. Consistently meet and exceed monthly and quarterly GP targets and KPIs. Experience and Qualifications Proven track record in new business development within the IT reseller or VAR space. Strong understanding ...

escalated from 1st Line, covering desktop, server, cloud, and telecoms environments. Troubleshoot and resolve incidents in line with SLA targets, ensuring timely and effective service delivery. Support and administer telecoms platforms including Gamma Horizon, Giacom, SIP Trunk Call Manager, and similar systems. Carry out telecoms tasks such as applying … incidents, resolutions, and system changes. What We're Looking For Proven experience in a 2nd Line IT Support role, ideally within a Managed Service Provider (MSP). Windows Desktop & Server environments Active Directory, Group Policy Networking fundamentals (TCP/IP, DNS, DHCP, VPNs) Microsoft 365 and Azure administration Telecoms ...

Your new company A leading organisation is seeking a dedicated Service Desk Operator to support their Service Quality and Fault Management functions. This is an excellent opportunity to join a fast-paced environment where accuracy, communication, and strong organisational skills are essential. Your new role As a Service … process reported faults, determining root cause, responsibility, and required rectification. You will monitor and process faults from Customer Relations and support the administration of Service Quality Audits. This role will be responsible to liaise with key stakeholders to ensure consistency of information, manage data using Excel, and provide collation ...