21 of 21 Service Delivery Jobs in Glasgow

infrastructure engineering team within a leading international organisation in Glasgow. This is a key role responsible for supporting a global team of engineers, improving service delivery, driving operational excellence, and ensuring the organisation's technology foundations continue to evolve in line with business needs. The Organisation This … supported, priorities are effectively managed, and technology services are delivered to a consistently high standard. This role sits at the intersection of people leadership, service delivery, and operational improvement. You will help create a culture of accountability and continuous improvement, while ensuring the team has the structure, direction ...

Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting to the Head of User Experience, you'll lead critical … live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance, KPIs, executive reporting ...

Junior Project Manager (Service Delivery) Glasgow (3 days a week in the office) Permanent Up to £38k plus excellent benefits We're working with a high-growth technology business in the financial infrastructure space who are looking for a Junior Project Manager to join their Service Delivery … This is a brilliant opportunity for someone early in their career who wants to move beyond coordination and begin building a future in project delivery, service operations, or technical environments . This role sits at the centre of a busy, fast-paced delivery function where ...

play a key role in transforming the colleague experience across Barclays. In this role, you’ll design and deliver high impact ServiceNow HR Service Delivery solutions, working closely with HR and Technology stakeholders to shape architecture, drive agile delivery, and integrate with platforms such as Workday … meaningful enterprise transformation. To be successful as a Senior ServiceNow Developer, you should have experience with: Architecting and implementing ServiceNow platform and HR Service Delivery solutions at enterprise scale. Implementing NowAssist for Generative and Agentic AI use cases. Supporting infrastructure such as Workday, Entra, Microsoft Graph, Microsoft ...

Junior Project Manager (Service Delivery) Glasgow (3 days a week in the office) Permanent Up to £38k plus excellent benefits We're working with a high-growth technology business in the financial infrastructure space who are looking for a Junior Project Manager to join their Service Delivery ...

high-performing culture. You will work closely with the CEO, and operational leadership teams to ensure the workforce is supported, engaged, and aligned to service delivery objectives. Client Details Our client is a fast growing technology business who are building one of the UK's most ambitious health … strategic HR leadership position as the business continues to evolve. Key Responsibilities HR Strategy & Workforce Planning Develop and implement HR strategies aligned with the service delivery and growth plans. Support workforce planning to ensure appropriate staffing levels across services. Provide expert HR advice to senior leadership on workforce ...

specific technical skills. This role is based in Glasgow. Purpose of the role To partner with key stakeholders and forums to oversee Procurement service delivery, provide advice and develop procurement strategy to meet both the needs of the business and Procurement. Accountabilities Development & implementation of the wider Procurement … policies and procedures, third party risk, sourcing strategy and supplier relations to business stakeholders through education. Act as a point of escalation for Procurement service and delivery issues for business stakeholders. Act as the primary interface for Procurement with senior stakeholders in the business, developing & utilising relationships ...

services teams through periods of change. You'll be responsible for leading, coaching and developing a team of HR Advisors and Administrators, ensuring the delivery of a high-quality HR service across the employee lifecycle. Working closely with key stakeholders, you will drive service excellence, support … coach and develop a team of HR Advisors and Administrators to deliver an excellent HR service. Plan, prioritise and manage team workloads to ensure service levels and SLAs are consistently achieved. Monitor service delivery, identify risks and implement appropriate mitigation plans. Manage first-line escalations, providing guidance ...

dynamic HR function on an initial 6-month contract. This is an excellent opportunity to lead a high-performing HR Services team, ensuring the delivery of an exceptional employee experience while supporting business transformation and continuous improvement initiatives. The successful candidate will lead, coach, and develop a team … Advisors and Administrators, overseeing the delivery of HR advice and support across the employee lifecycle. You will play a key role in driving service excellence, managing operational performance, and supporting the implementation of key HR initiatives. Key Responsibilities Lead, coach, and develop a team of HR Advisors ...

aligned with policy, standards and risk appetite. - Translate business, functional and non-functional requirements into secure architectural designs and high-level solutions that support service delivery and organisational objectives. - Review, challenge and influence proposed solutions to ensure security requirements are Embedded by design and architectural decisions are evidence ...

What You'll Be Doing: As Infrastructure Team Lead, you'll oversee the day-to-day management of the Infrastructure team, ensuring the successful delivery of services across Server & Compute, Network, and Collaboration platforms. You'll work closely with stakeholders and fellow team leaders to prioritise workloads, manage resources … continuously improve service delivery. Key Responsibilities: Lead, coach and support Infrastructure team members Manage work allocation, capacity planning and prioritisation Ensure high-quality service delivery and stakeholder satisfaction Oversee change management activities to minimise business impact Facilitate Agile ceremonies including stand-ups, sprint planning, reviews and retrospectives ...

shaping how support is delivered to a growing customer base. You will be responsible for improving processes and ensuring a consistently high standard of service across a complex technical environment. The role We are looking for a hands-on leader who thrives on bringing structure to busy operations, developing … previous experience leading a technical support team, who enjoys creating structure, improving processes, and developing high-performing teams. You will be passionate about delivering service, managing technical challenges, and driving operational excellence within a growing SaaS business. Previous experience leading a technical support or service desk team couple ...

seeking an IT Infrastructure Operations Leader on a 12‐month fixed-term contract to head a global infrastructure engineering team. You will drive service delivery, improve operational maturity, and ensure technology foundations evolve with business needs. The role blends people leadership with hands-on operational excellence, managing incidents ...

infrastructure engineering team within a leading international organisation in Glasgow. This is a key role responsible for supporting a global team of engineers, improving service delivery, driving operational excellence, and ensuring the organisation's technology foundations continue to evolve in line with b click apply for full ...

companies and industrial customers Conducting customer visits and sales presentations Preparing quotations and negotiating commercial agreements Working closely with operational teams to ensure excellent service delivery Achieving agreed sales and growth targets Maintaining accurate customer and sales records This Business Development Executive position offers a varied role combining ...

edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Risk Technology, you will drive the successful delivery of complex technology projects and programs that will help reach business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions Identify ...

edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Risk Technology, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

customer impact. This role is critical to Sapphire’s growth: you’ll lead post‐sales mobilisation from late‐stage handover through to steady‐state delivery , ensuring customers get high‐quality outcomes, on time, and aligned to their needs . 📍 Location: Glasgow — 3 days per week in our Glasgow office … gain UK security clearance (transferable clearance a plus) 💡 What you’ll do (the fun, impactful bits) ✅ Own mobilisation end‐to‐end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‐live” readiness. 🤝 Orchestrate delivery across teams (SOC, VM, awareness, consulting ...

Modern Apprentice within the Digital Services and IT Team, you will gain hands-on experience while learning the fundamentals of IT support and digital service delivery. You will work under the guidance of the IT Officers and the Head of Digital Services/IT, supporting routine tasks and developing … guidance. Project support (entry level): Assist with collating project documentation and preparing handover materials. Help gather simple requirements for system improvements under supervision. Support service transition activities by organising documentation for the Service Desk. Communication & representation: Communicate professionally with colleagues, volunteers, and external partners while developing your confidence ...

make mission-critical decisions with clarity—turning precision into progress.**What you will do...**You will lead Qualitrol’s software-enabled enterprise services delivery—bringing consistency, transparency, and disciplined execution to our software programs, aligned to Ralliant’s operating rhythm and RBS. You’ll balance strategy and hands … Developers using Agile/Scrum to deliver customer-facing services. You’ll continuously improve how we build—championing modern practices such as AI-assisted delivery, continuous integration, test-driven development, and systematic problem solving.You’ll partner across global business and technology teams to align priorities, manage delivery risk ...

within timescales, cost and quality expectations and that fit with organisational goals, relevant legislation and ICT strategies under the direction of the Head of Service Delivery. Working across a wide and varied technical landscape, Police Scotland provides opportunities to put your skillset to work, improving the efficiency … join us? Competitive salary with annual increments Full-time or part-time shift patterns 28 days annual leave and 6 public holidays (increases with service) Local government pension scheme for long-term security Ongoing training to develop your skills Opportunities for career progression and professional growth Comprehensive wellbeing support ...