15 of 15 Service Delivery Jobs in Glasgow

recognition of our commitment to innovation, collaboration, and creating an outstanding workplace where people can thrive. The Role As a Senior Service Delivery Manager at Envitia, you will play a central role in leading and developing our service delivery capability as part of our expanding Project … Management team. You'll take ownership of our internal product and solution support services, while also serving as an embedded Service Manager on a major defence programme. With an increasing number of products and solutions entering in-service support, Envitia has reached an exciting point of scale where ...

Head of Service & Operations Location: Edinburgh, Glasgow or London (Hybrid - 2 days per week in office) Salary: £70,000 - £80,000 + Bonus + Benefits including private medical, critical illness, income protection, generous holidays. Why This Role Is Exciting This is a brand-new leadership position created to shape … scale the Service Delivery and Operations function in a fast-growing SaaS environment. You'll have the autonomy to define strategy, implement best practices, and introduce automation and AI to transform how services are delivered. You'll work at the intersection of technology and business, influencing operational performance ...

Head of Service & Operations Location: Edinburgh, Glasgow or London (Hybrid - 2 days per week in office) Salary: £70,000 - £80,000 + Bonus + Benefits including private medical, critical illness, income protection, generous holidays. Why This Role Is Exciting This is a brand-new leadership position created to shape … scale the Service Delivery and Operations function in a fast-growing SaaS environment. You'll have the autonomy to define strategy, implement best practices, and introduce automation and AI to transform how services are delivered. You'll work at the intersection of technology and business, influencing operational performance ...

Join Capita Public Service as a Finance Functional Analyst Capita is seeking an experienced Finance Functional Analyst to support the design and implementation of financial and procurement services for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused on delivering … high-quality, user-centric service design. Reporting to the Capita Finance Functional Lead, you will assist in the development of Capita's Finance service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll work closely with a team of Functional Analysts & SMEs, contribute ...

analysing issues for effective resolution. Knowledge management This role includes writing and updating technical documentation to support knowledge sharing within the support team. Customer service support Given the strong focus on service delivery, customer satisfaction and mentoring first-line support are vital to this role. Configuration management … managing software versions for internal applications. Functional testing This role requires working with third-line teams and development to test application changes. Learning delivery The role includes training and mentoring first-line support staff. Knowledge and experience Over two years' IT support experience A strong focus on service ...

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily … technology and data, and they're looking for their first dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become ...

About the Role We are seeking a Service Designer to support the transformation of services by placing individuals at the centre of the design process. This role involves applying service design and project management skills to create business-ready solutions. You will lead projects, collaborate with internal teams … external partners, and bring ideas to life through concepts, blueprints, prototypes, and new service delivery.This role would be well suited to a candidate with one or two years' experience in service design, particularly if they have worked with Interaction design.Key Responsibilities Apply design thinking and methods to solve ...

cloud, cyber security, or managed support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills ...

commitment to be the best, work as one team and do the right thing in everything we do. What You'll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with LBA's IS strategy and organisational goals. Troubleshoot … system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical ...

Banking Project Manager - Glasgow/Hybrid – 12 months initial – Inside IR35 We are seeking an experienced Project Manager with a strong background in IT delivery within banking, FS sector, ideally ServiceNow projects to join a leading banking organisation in Glasgow. The successful candidate will oversee the planning, coordination … delivery of ServiceNow projects, ensuring alignment with business objectives, governance frameworks, and regulatory standards. This role requires a hands-on, delivery-focused Project Manager who can work effectively with both technical and business teams to drive successful outcomes in a complex, fast-paced environment. Role Overview: Job Title ...

details Location: London, Manchester Capability: Advisory Experience Level: Senior Manager Type: Full Time Service Line: Corp Svs& People Contract type: Permanent Job Description The team Technology is one of the KPMG's priority investment areas – Connected Technology services the whole of the KPMG client-side business portfolio through delivery … Investment. This solution combines the breadth and scale of KPMG's leading practice, capabilities and insight into a complete solution for an effective service management back-office solution. The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise though a standardised ...

remote services to new and existing customers including software configuration, onboarding, and training Engage with customers to quickly resolve high priority issues impacting their service delivery Track new bugs, new product releases, and security vulnerabilities and proactively notify customer of any changes that may impact its environments. Will … processes used in large organizations that are typically integrated with Privilege Access Management solutions Previous experience with Delinea or with other Privilege Access Service solutions such as CyberArk, BeyondTrust, etc. is a big plus Experience leading large, transformational technology projects that cross typical enterprise silos Experience addressing significant technical ...

proficiency. Proactively identify systemic trends across project portfolios to define, recommend, and implement substantial process and standardization improvements, maximizing internal efficiencies and external service delivery quality. Provide high-level consultation and best-practice guidance to clients, necessitating active participation in client governance structures and the formulation of implementation … continuous, proactive communication of project status and critical path items to all relevant stakeholders, including direct interface with senior client leadership. Implementation and Technical Delivery Direct the design, meticulous configuration, and functional implementation of clinical trial software (e.g., EDC, eCOA) to ensure accurate and efficient data capture. Author, refine ...

Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love … incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance ...

planning and portfolio execution, shaping how digital innovation powers our regulatory mission. You'll have the chance to lead on digital prioritisation, business planning, delivery governance and the implementation of change that truly matters. With oversight of a broad and evolving portfolio, this is a role that blends strategic … vision with operational delivery, ensuring that everything we do is aligned, accountable and focused on impact. We're looking for someone with a confident leadership style, strong strategic insight and the ability to translate complex goals into actionable change. You'll be comfortable operating in a fast-paced ...