13 of 13 Service Delivery Jobs in Glasgow

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. … first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North ...

strategic and operational leadership across Digital Division, helping to shape and deliver the organisation's Digital, Data and ICT ambitions while ensuring the effective delivery of critical digital services. The Role The Interim Digital Division COO will lead the operational management of the Digital Division, providing leadership across digital … service delivery, technology operations, governance, financial management, programmes and people leadership. The role carries accountability for significant revenue and capital budgets, strategic supplier relationships, digital transformation programmes and the delivery of technology services that support policing across Scotland. Working closely with the CDIO, Police Scotland colleagues ...

link between local users and the global IT team – providing exceptional support across hardware, software, and mobile devices while championing best-in-class customer service and service delivery. What You'll Be Doing: Act as the first and second-line support for all on-site IT issues – from … excellent communication, follow-up, and proactive issue resolution. Support the onboarding and offboarding of users – including device setup and asset tracking. Collaborate with global service delivery teams to maintain alignment and contribute to best practice. Document incidents, solutions, and contribute to knowledge base articles. Participate in local ...

Line of Service Assurance Industry/Sector Not Applicable Specialism Risk Management Level Senior Manager Job Description & Summary About the role: We are seeking a Senior Manager to lead the day-to-day technical delivery of our Managed Cyber Defence services. This role has direct responsibility for Analysis … effective running, stability, and continuous improvement of a 24/7 client facing cyber defence capability. The role will focus on the operational delivery of services across a range of security platforms, including Microsoft Defender/Sentinel, Palo Alto Networks Cortex XDR/XSIAM, Google SecOps & CrowdStrike Falcon. ...

technical assistance and support. You will help users resolve a variety of digital and technology-related issues whilst developing valuable skills in troubleshooting, customer service, digital systems, and IT support. Working alongside experienced colleagues, you will gain hands-on experience supporting customers both remotely and on-site, building technical … contact for customer technical support enquiries via telephone, email, and digital support systems Log, monitor, update, and manage support tickets using the company's service management platform Develop expertise in DS Business Solutions' key business systems, including MPS Estate Management System, IT Database, Select Billing System, Service Logging ...

transaction handling. Collaborate with internal stakeholders, including File Management, Finance, and wider business support teams, using digital communication tools to resolve queries and support service delivery. Produce and distribute management information and performance reports, analysing client, matter, and business source data to support decision-making and continuous improvement across ...

design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. … using influencing and negotiating skills to achieve outcomes. Values and Mindset All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset ...

objectives and transformation agendas. Developing technology strategies, target operating models and long-term transformation roadmaps. Identifying opportunities to improve performance, drive growth and enhance service delivery through technology. Creating business cases and investment strategies to support major technology initiatives. Contributing to thought leadership, market insights and industry-focused ...

staff. Working across multiple levels within the organization, you will identify, socialize, and mitigate technology-related risks, drawing on your knowledge of architectural solutions, service delivery, and component failure impact. Job responsibilities Manage and drive risk and control governance for the Infrastructure Platforms Compute lines, ensuring alignment with ...

design, develop and improve software using engineering practices to deliver platform capabilities for customers and colleagues. You should have experience architecting ServiceNow platforms, HR Service Delivery, and Workday integration, with knowledge of AI-powered ServiceNow solutions and HR processes. #J-18808-Ljbffr ...

legal services. The successful candidate will have prior experience in media, technology, outsourcing contracts, and possess strong leadership skills, aiming to enhance the legal service delivery model. #J-18808-Ljbffr ...

edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Risk Technology, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

make mission-critical decisions with clarity—turning precision into progress.**What you will do...**You will lead Qualitrol’s software-enabled enterprise services delivery—bringing consistency, transparency, and disciplined execution to our software programs, aligned to Ralliant’s operating rhythm and RBS. You’ll balance strategy and hands … Developers using Agile/Scrum to deliver customer-facing services. You’ll continuously improve how we build—championing modern practices such as AI-assisted delivery, continuous integration, test-driven development, and systematic problem solving.You’ll partner across global business and technology teams to align priorities, manage delivery risk ...