9 of 9 Service Delivery Jobs in Glasgow

Overview We are seeking a Cloud Service Delivery Analyst to support the ongoing operational management and optimisation of cloud services across a large-scale enterprise environment. This role focuses on service performance, governance, and continuous improvement, ensuring cloud platforms are stable, secure, and aligned to business needs. … Responsibilities Support the day-to-day service delivery of cloud platforms (AWS, Azure, or GCP) Monitor and report on service performance, availability, and SLAs/OLAs Act as a key point of contact between cloud engineering, service management, and business stakeholders Manage and maintain incident, problem ...

workplace technologies, combined with excellent stakeholder management, communication, and team leadership skills. The role plays a critical part in ensuring the day-to-day delivery of reliable, secure, and high-quality digital workplace services while embedding agile ways of working and continuous service improvement. The Digital Workplace Team … Leader sits within the Digital Workplace Service Delivery function and reports directly to the Digital Workplace Service Delivery Manager. You will be responsible for leading, coaching, and developing the UK-based Digital Workplace engineers, ensuring delivery aligns to agreed priorities, service standards, and sprint ...

will be responsible for the prioritisation and effective allocation of resources across the portfolio to, ensuring effective governance, and supporting high-quality program delivery across a diverse and complex change portfolio. You understand PMO governance and are experienced in delivering projects within complex technical environments. You excel at operating … quickly and balancing strategic planning with active delivery oversight. You bring a pragmatic, solutions focused mindset and are not afraid to challenge constructively to improve outcomes. You will have two PMO resources and a team of delivery managers to implement the programme. In this role you will ...

will be required Essential Skills Proven experience in leading programme or portfolio management in a complex, multi-stakeholder environment Deep understanding of governance frameworks, delivery assurance, and public sector programme lifecycles Confident in engaging, facilitating and negotiating with senior individuals, building strong relationships and effective process to advance shared … stakeholder engagement skills — able to influence at senior management and executive level with clear reporting on progress Strategic mindset with a passion for IT service delivery outcomes have an in-depth knowledge of Agile and other methodologies Expert project management reporting, preferably with experience on Atlassian project tools ...

required. Working closely with colleagues within the IT department and with third party suppliers to make the best use of available resources and optimise service delivery ensuring two-way communication and understanding of technical issues. The SBU works within an ITIL service management framework. The Candidate … work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure. Inclusion Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. ...

profit, national infrastructure organisation transforming how parking services are delivered across the UK. NPP provides a single, open platform that connects multiple parking service providers to thousands of parking locations nationwide. By enabling drivers to use the apps they already trust, NPP removes friction, increases choice, and delivers … consistent customer experience while creating efficiency and value for local authorities and service providers alike. Originally established by the Department for Transport and now operating as an independent organisation, NPP is governed through collaboration between Local Authorities, service providers, and the British Parking Association. As we scale rapidly ...

business systems and Microsoft 365, including SharePoint development and training roll‐outs. Lead and develop the IT team, manage suppliers and ensure strong service delivery standards. What You’ll Bring: Significant experience in IT leadership, systems administration, digital transformation and project delivery. Strong understanding of infrastructure security, cyber ...

/Entra ID Background in IT infrastructure/IT operations (not just support desk) Comfortable acting as a technical escalation point Experience improving process, service delivery, or controls Some PowerShell or automation experience This role suits someone who's either already an IT Manager but still likes being ...

Hybrid Permanent Hays are on the lookout for a Head of Cyber to provide both strategic and operational leadership across a multi-organisation shared service environment. This role supports a partnership of public sector organisations and reports directly to the Chief Information Officer (CIO). You will be accountable … inspire specialist cyber security teams, promoting a strong security culture across the organisation. Embed security-by-design principles across enterprise architecture, digital initiatives, and service delivery. Maintain effective cyber governance, policies, and performance metrics, ensuring alignment with recognised standards such as ISO 27001, NIST, CAF, and Cyber Essentials Plus. ...