16 of 16 Service Delivery Jobs in Glasgow

infrastructure engineering team within a leading international organisation in Glasgow. This is a key role responsible for supporting a global team of engineers, improving service delivery, driving operational excellence, and ensuring the organisation's technology foundations continue to evolve in line with business needs. The Organisation This … supported, priorities are effectively managed, and technology services are delivered to a consistently high standard. This role sits at the intersection of people leadership, service delivery, and operational improvement. You will help create a culture of accountability and continuous improvement, while ensuring the team has the structure, direction ...

Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting to the Head of User Experience, you'll lead critical … live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance, KPIs, executive reporting ...

their strategic goals. As a Technical Team Lead (Applications), you'll take ownership of a complex application estate, guiding teams through operational challenges, driving service excellence and shaping technical roadmaps that deliver long-term value. Working within a collaborative and supportive environment, you'll have the opportunity to influence … decisions, mentor technical professionals and lead innovation across application support and service delivery, helping clients navigate change while delivering measurable business outcomes. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. ...

staying ahead of advances in employee‐experience tooling such as Viva, Copilot and Gemini, and helping clients understand how these developments reshape communication, knowledge, service delivery and the wider role of HR. Overseeing the delivery of complex HR technology engagements , ensuring solutions integrate effectively across Microsoft Teams … state operating models, sets transformation methods, and builds clear business cases. Understands the shift to unified colleague experience platforms and the implications for HR service delivery, global processes, and language needs. Capgemini Invent DNA - Curious, collaborative, and comfortable challenging the status quo. Applies a human‐centred, design ...

quality technical documentation, including system configurations, process documentation, support runbooks, and architectural diagrams. Provide hands on engineering support for BAU operations, including incident resolution, service requests, and operational improvements across supported platforms. Deliver infrastructure related changes and project work, ensuring adherence to change management processes, security standards, and architectural … Windows, Linux, Active Directory, DNS, and DHCP. Administer and support virtualisation platforms such as VMware and/or HyperV. Support end user and application delivery platforms such as Citrix and SCCM. Manage and support infrastructure monitoring tooling (e.g. SCOM, SolarWinds, Splunk or similar), ensuring effective alerting, visibility, and operational ...

performance of business-critical services. You'll collaborate with onshore and offshore teams to resolve technical challenges, implement change, and contribute to continuous service improvement within a supportive and collaborative environment that encourages innovation, ownership, and professional development. CGI was recognised in the Sunday Times Best Places to Work … optimisation across a complex SAP landscape. Working closely with colleagues, vendors, and client stakeholders, you'll help deliver a stable and high-quality support service while proactively identifying opportunities for improvement. You'll contribute to technical planning, governance, and service delivery activities, helping to maintain operational excellence ...

What You'll Be Doing: As Infrastructure Team Lead, you'll oversee the day-to-day management of the Infrastructure team, ensuring the successful delivery of services across Server & Compute, Network, and Collaboration platforms. You'll work closely with stakeholders and fellow team leaders to prioritise workloads, manage resources … continuously improve service delivery. Key Responsibilities: Lead, coach and support Infrastructure team members Manage work allocation, capacity planning and prioritisation Ensure high-quality service delivery and stakeholder satisfaction Oversee change management activities to minimise business impact Facilitate Agile ceremonies including stand-ups, sprint planning, reviews and retrospectives ...

Operating Models, S/4HANA Finance, Global Business Services (GBS) and Integrated Performance Management (IPM). You will take day‐to‐day leadership of delivery, help shape solutions, contribute to proposals, and manage teams to ensure high‐quality outcomes. Finance Operating Model • Support sales and lead workstreams that help … Deliver Finance Operating Model components including organisation structures, spans & layers, role clarity and decision rights, Global Process Ownership, governance and controls, data ownership, and service‐delivery models (Retained Finance, GBS/GCCs, hubs, CoEs), with embedded Transformation Delivery and S/4 Hana • Support sales and lead ...

seeking an IT Infrastructure Operations Leader on a 12‐month fixed-term contract to head a global infrastructure engineering team. You will drive service delivery, improve operational maturity, and ensure technology foundations evolve with business needs. The role blends people leadership with hands-on operational excellence, managing incidents ...

side, working alongside the Middle Office Change team who manage client onboarding and change activity. What you'll be doing: Ensuring high-quality client service delivery, referring complex or technical issues to senior colleagues as needed Supporting trade capture, matching, settlement and reconciliation activity across a varied client … looking for: Professional qualification (or equivalent level of expertise in relevant technical area) Strong working knowledge of policies/procedures and regulations within client delivery and company Strong risk management awareness Involvement in or lead on change initiatives with ability to adapt to an ever-changing environment Strong client ...

infrastructure engineering team within a leading international organisation in Glasgow. This is a key role responsible for supporting a global team of engineers, improving service delivery, driving operational excellence, and ensuring the organisation's technology foundations continue to evolve in line with b click apply for full ...

vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments. In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Risk Technology, you will drive the successful delivery of complex technology projects and programs that will help reach business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions Identify ...

edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Risk Technology, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

Modern Apprentice within the Digital Services and IT Team, you will gain hands-on experience while learning the fundamentals of IT support and digital service delivery. You will work under the guidance of the IT Officers and the Head of Digital Services/IT, supporting routine tasks and developing … guidance. Project support (entry level): Assist with collating project documentation and preparing handover materials. Help gather simple requirements for system improvements under supervision. Support service transition activities by organising documentation for the Service Desk. Communication & representation: Communicate professionally with colleagues, volunteers, and external partners while developing your confidence ...

make mission-critical decisions with clarity—turning precision into progress.**What you will do...**You will lead Qualitrol’s software-enabled enterprise services delivery—bringing consistency, transparency, and disciplined execution to our software programs, aligned to Ralliant’s operating rhythm and RBS. You’ll balance strategy and hands … Developers using Agile/Scrum to deliver customer-facing services. You’ll continuously improve how we build—championing modern practices such as AI-assisted delivery, continuous integration, test-driven development, and systematic problem solving.You’ll partner across global business and technology teams to align priorities, manage delivery risk ...