16 of 16 Service Delivery Jobs in Glasgow

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. … first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North ...

their strategic goals. As a Technical Team Lead (Applications), you'll take ownership of a complex application estate, guiding teams through operational challenges, driving service excellence and shaping technical roadmaps that deliver long-term value. Working within a collaborative and supportive environment, you'll have the opportunity to influence … decisions, mentor technical professionals and lead innovation across application support and service delivery, helping clients navigate change while delivering measurable business outcomes. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. ...

Junior Project Manager (Service Delivery) Glasgow (3 days a week in the office) Permanent Up to £38k plus excellent benefits We're working with a high-growth technology business in the financial infrastructure space who are looking for a Junior Project Manager to join their Service Delivery … This is a brilliant opportunity for someone early in their career who wants to move beyond coordination and begin building a future in project delivery, service operations, or technical environments . This role sits at the centre of a busy, fast-paced delivery function where ...

Service Desk Analyst Glasgow – Hybrid Competitive salary – 12-month FTC VIQU is working with a leading global professional services organisation to recruit a Service Desk Analyst to join their IT Service Desk function. This Service Desk role will focus on delivering hands-on technical support, incident … resolution, and service request fulfilment within a complex enterprise environment, ensuring high-quality IT service delivery across multiple locations. You will support day-to-day Service Desk operations, including troubleshooting, user support, device management, and remote working solutions, while contributing to service improvement ...

Leader to lead a high-performing People Services team. This is a fantastic opportunity for someone with HR Services experience who can balance exceptional service delivery with strong people leadership in a fast-paced environment. The role: Lead, coach and develop a team of around 6 HR Advisors … Administrators. Oversee the delivery of end-to-end HR services across the employee life cycle, including payroll support, employee relations guidance and HR administration. Ensure service levels, SLAs and customer experience standards are consistently achieved. Manage escalations, monitor team workloads, identify service risks and drive continuous process ...

Junior Project Manager (Service Delivery) Glasgow (3 days a week in the office) Permanent Up to £38k plus excellent benefits We're working with a high-growth technology business in the financial infrastructure space who are looking for a Junior Project Manager to join their Service Delivery ...

high-performing culture. You will work closely with the CEO, and operational leadership teams to ensure the workforce is supported, engaged, and aligned to service delivery objectives. Client Details Our client is a fast growing technology business who are building one of the UK's most ambitious health … strategic HR leadership position as the business continues to evolve. Key Responsibilities HR Strategy & Workforce Planning Develop and implement HR strategies aligned with the service delivery and growth plans. Support workforce planning to ensure appropriate staffing levels across services. Provide expert HR advice to senior leadership on workforce ...

services teams through periods of change. You'll be responsible for leading, coaching and developing a team of HR Advisors and Administrators, ensuring the delivery of a high-quality HR service across the employee life cycle. Working closely with key stakeholders, you will drive service excellence, support … coach and develop a team of HR Advisors and Administrators to deliver an excellent HR service. Plan, prioritise and manage team workloads to ensure service levels and SLAs are consistently achieved. Monitor service delivery, identify risks and implement appropriate mitigation plans. Manage first-line escalations, providing guidance ...

Transformation (DX) Programme that will modernise their technology landscape and transform how they deliver services. As part of this journey, their IT and Portfolio Delivery teams are implementing a new enterprise technology platform, making this an exciting opportunity to join the business and help shape their future. Role Overview … closely with infrastructure, platform and application teams, you will ensure their services are effectively monitored, issues are detected proactively, and operational insights support reliable service delivery across the organisation. Key Responsibilities Own and develop Grafana as the enterprise monitoring and alerting platform. Design and maintain dashboards, alerting ...

dynamic HR function on an initial 6-month contract. This is an excellent opportunity to lead a high-performing HR Services team, ensuring the delivery of an exceptional employee experience while supporting business transformation and continuous improvement initiatives. The successful candidate will lead, coach, and develop a team … Advisors and Administrators, overseeing the delivery of HR advice and support across the employee lifecycle. You will play a key role in driving service excellence, managing operational performance, and supporting the implementation of key HR initiatives. Key Responsibilities Lead, coach, and develop a team of HR Advisors ...

performance of business-critical services. You'll collaborate with onshore and offshore teams to resolve technical challenges, implement change, and contribute to continuous service improvement within a supportive and collaborative environment that encourages innovation, ownership, and professional development. CGI was recognised in the Sunday Times Best Places to Work … optimisation across a complex SAP landscape. Working closely with colleagues, vendors, and client stakeholders, you'll help deliver a stable and high-quality support service while proactively identifying opportunities for improvement. You'll contribute to technical planning, governance, and service delivery activities, helping to maintain operational excellence ...

maintain a consolidated and accurate view of Digital Transformation supplier expenditure, ensuring full transparency of all supplier-related costs (including maintenance & support, project delivery, and business-led spend) - Support the development and execution of supplier negotiation strategies, contributing to achieving improved commercial terms and overall value - Assist … negotiation, renewal and/or termination of Digital Transformation third-party contracts, ensuring compliance with Iberdrola purchasing, governance and ethical standards - Contribute to the delivery of year-on-year value improvements, including cost savings and cost avoidance opportunities across IT supplier contracts - Collaborate with VMO and DT colleagues ...

shaping how support is delivered to a growing customer base. You will be responsible for improving processes and ensuring a consistently high standard of service across a complex technical environment. The role We are looking for a hands-on leader who thrives on bringing structure to busy operations, developing … previous experience leading a technical support team, who enjoys creating structure, improving processes, and developing high-performing teams. You will be passionate about delivering service, managing technical challenges, and driving operational excellence within a growing SaaS business. Previous experience leading a technical support or service desk team couple ...

customer impact. This role is critical to Sapphire’s growth: you’ll lead post‐sales mobilisation from late‐stage handover through to steady‐state delivery , ensuring customers get high‐quality outcomes, on time, and aligned to their needs . 📍 Location: Glasgow — 3 days per week in our Glasgow office … gain UK security clearance (transferable clearance a plus) 💡 What you’ll do (the fun, impactful bits) ✅ Own mobilisation end‐to‐end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‐live” readiness. 🤝 Orchestrate delivery across teams (SOC, VM, awareness, consulting ...

Modern Apprentice within the Digital Services and IT Team, you will gain hands-on experience while learning the fundamentals of IT support and digital service delivery. You will work under the guidance of the IT Officers and the Head of Digital Services/IT, supporting routine tasks and developing … guidance. Project support (entry level): Assist with collating project documentation and preparing handover materials. Help gather simple requirements for system improvements under supervision. Support service transition activities by organising documentation for the Service Desk. Communication & representation: Communicate professionally with colleagues, volunteers, and external partners while developing your confidence ...

make mission‐critical decisions with clarity—turning precision into progress. What You Will Do You will lead Qualitrol’s software‐enabled enterprise services delivery—bringing consistency, transparency, and disciplined execution to our software programs, aligned to Ralliant’s operating rhythm and RBS. You’ll balance strategy and hands … Developers using Agile/Scrum to deliver customer‐facing services. You’ll continuously improve how we build—championing modern practices such as AI‐assisted delivery, continuous integration, test‐driven development, and systematic problem solving. You’ll partner across global business and technology teams to align priorities, manage delivery ...