1 to 25 of 35 Service Delivery Jobs in Glasgow

over 20 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineering. Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets. Through our award-winning Synechron FinLabs accelerators and strategic partnerships with AWS, Microsoft, Databricks … gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. Job Description: We are seeking an Agile Service Delivery Manager to lead the delivery of strategic technology initiatives within a Secrets Management function. Key Responsibilities: Lead delivery across multiple ...

solve business problems, working in partnership with our clients to help in achieving their goals. We are seeking an experienced and customer-focused Service Desk Operations Manager to lead, mature, and continuously improve our Managed Services Service Desk Operations capability across multiple enterprise customer environments. This … senior operational leadership role responsible for delivering a high-performing, ITIL-aligned Service Desk capability, providing the central Single Point of Contact (SPOC) for end users across Incident Management, Service Request Fulfilment, workplace support, and user experience. You will lead the Service Desk Operations function, driving operational ...

Position Statement HAFS is Hilton's shared-services organisation for accounting and finance. Its service-delivery model includes Hilton centralised offices in the UK and USA, supported by shared services centres in India operated by a world-class business process outsourcing partner. Job Description The role is responsible … producing trusted performance reporting, KPI analysis and actionable insights that help HAFS leaders understand service delivery, identify improvement opportunities and support a consistent customer-focused experience across assigned functional areas. The Senior Analyst, HAFS Performance Governance, will be responsible for assigned day-to-day activities within the HAFS ...

Technical Support Lead Pelion • Service Operations | Glasgow | Full-time, Permanent About the role Pelion keeps IoT devices connected for customers in 150+ countries, across 600+ networks, at 99.995% uptime. Our technical support team is the front line of that promise — an externally facing help desk supporting a global customer … North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered to the customer, end-to-end ownership ...

North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered to the customer, end‐to‐end ownership … below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands‐on problem‐solver — you can personally dig into a technical issue, understand what the data is telling ...

data and manages several critical digital systems and key elements of the Governments critical national infrastructure. Enterprise Security & Risk Management (ESRM) supports the secure delivery of DWP business, empowering the Department to operate within its security risk appetite, prioritise security improvement activities and maximise return on security investment. … someone who can see the bigger picture, build credibility with senior stakeholders, challenge constructively, and provide clear analysis of how security risks could affect service delivery, resilience, people, data, assets and public trust. Wewouldlovetohearfromyouifyoucandemonstrateyourskillsandexperienceacross all the following essential criteria: Experience providing risk assessment or assurance or decision support ...

Summer Browning Associates is supporting a Central Government client in Glasgow to recruit a Service Owner on a 12-month contract. The role focuses on developing and iterating an agile business case, owning delivery across the lifecycle, and working with stakeholders to realise benefits. You will navigate complex … service delivery, manage relationships with suppliers, and drive continual improvement while adhering to security and ITIL practices as required. #J-18808-Ljbffr ...

Help to Buy. Be at the centre of decision-making Lead incident response activities, work directly with senior stakeholders and clients, and drive service recovery during high-profile operational events. Grow your career Develop expertise in incident management, stakeholder engagement, service improvement and data analytics, with opportunities … influence strategic decisions and progress into senior service management and leadership roles. Role Purpose The Business Incident Manager is responsible for the end-to-end management of business incidents impacting the NS&I B2B account, supporting key services including Tax-Free Childcare (TFC), Help to Save (HTS), Court Funds ...

Sword Group in Scotland is seeking an experienced Service Desk Operations Manager to lead and mature a high-performing, ITIL-aligned Service Desk across multiple enterprise environments. The role focuses on transforming the desk into a proactive managed service and delivering data-driven, value-focused support. … will oversee governance, incident and service request fulfillment, and work closely with Service Delivery, Technical Operations, and customers to ensure consistent, efficient service #J-18808-Ljbffr ...

Synechron in Glasgow is seeking an Agile Service Delivery Manager to lead the delivery of strategic technology initiatives within a Secrets Management function. You will coordinate global squads, apply Agile and hybrid methodologies, perform Scrum Master duties, and drive governance, reporting, and knowledge management across cloud, Kubernetes … cybersecurity. The ideal candidate has 5+ years of Agile delivery experience, strong stakeholder management and communication skills, and hands-on #J-18808-Ljbffr ...

security into Defence bids and programmes. Infrastructure & Architecture - simplifying and modernising a complex legacy estate. Applications & ERP - driving major application and ERP transformation. IT Service Delivery - establishing stronger service management, KPIs and operational discipline. Technology Strategy - creating a roadmap aligned to ambitious international growth. IT/… cyber, security and customer requirements. Experience operating in complex, federated or multi-division organisations. Broad IT leadership capability across cyber, infrastructure, applications, architecture and service delivery. A track record of delivering technology transformation and modernisation. Strong commercial and stakeholder management skills, with the credibility to influence at senior level. ...

Line of Service Assurance Industry/Sector Not Applicable Specialism Risk Management Level Senior Manager Job Description & Summary About the role: We are seeking a Senior Manager to lead the day-to-day technical delivery of our Managed Cyber Defence services. This role has direct responsibility for Analysis … effective running, stability, and continuous improvement of a 24/7 client facing cyber defence capability. The role will focus on the operational delivery of services across a range of security platforms, including Microsoft Defender/Sentinel, Palo Alto Networks Cortex XDR/XSIAM, Google SecOps & CrowdStrike Falcon. ...

minimum 6 month contract role, although scope to go longer. Job Purpose Statement The role has the responsibility for all aspects of OT Infrastructure delivery, managed by the Renewables UK Centre of Excellence, in terms of ensuring the quality of the provided services to all areas of the Scottish … Power Renewables business to ensure they are available, secure, compliant, and operating within agreed service levels and risk acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service ...

operational data. Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight. Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives. Strong decision-making skills with the ability to interpret complex … that support operational and strategic decision making. By combining data from multiple sources, you'll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You'll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers ...

effective implementation and management of Oracle Finance solutions.Your deep understanding of shared services models and Oracle applications will enable you to drive efficiency, enhance service delivery, and support financial transformation initiatives. You will be at the forefront of transforming our clients' financial operations. You will leverage your expertise … public sector) clients, ensuring compliance with regulatory and security standards.Lead solution design workshops, translating business requirements into robust Oracle architectures across HCM/ERP.Oversee delivery teams, ensuring the technical integrity, performance, and quality of Oracle implementations.Provide strategic guidance to clients on Oracle roadmap planning, integration strategies, and transformation governance.Support ...

staff. Working across multiple levels within the organization, you will identify, socialize, and mitigate technology-related risks, drawing on your knowledge of architectural solutions, service delivery, and component failure impact. Job responsibilitiesManage and drive risk and control governance for the Infrastructure Platforms Compute lines, ensuring alignment with firmwide ...

staff. Working across multiple levels within the organization, you will identify, socialize, and mitigate technology-related risks, drawing on your knowledge of architectural solutions, service delivery, and component failure impact. Job responsibilities Manage and drive risk and control governance for the Infrastructure Platforms Compute lines, ensuring alignment with ...

business systems and Microsoft 365, including SharePoint development and training roll‐outs. Lead and develop the IT team, manage suppliers and ensure strong service delivery standards. What You’ll Bring: Significant experience in IT leadership, systems administration, digital transformation and project delivery. Strong understanding of infrastructure security, cyber ...

Summer-Browning Associates Ltd is seeking a Service Owner for a 12-month contract in Glasgow. The role requires ownership of agile business cases, iterative development, and benefits realisation across the portfolio. You will work with agile delivery teams, manage relationships with stakeholders and suppliers, and ensure strategic … operational objectives are met while focusing on user needs and service delivery excellence. #J-18808-Ljbffr ...

Partner closely with product and UX to understand requirements, refine designs, and deliver intuitive, accessible, and consistent user experiences Contribute to end-to-end delivery of features across the software development lifecycle including requirements, design, coding, testing, deployment, and production support, with clear accountability for your outcomes Build secure … Contribute to event-driven and streaming architectures using Kafka, including topic design, schema/contract strategy, and resilient producer/consumer patterns Support containerized service delivery and operational readiness using Kubernetes, and contribute to CI/CD pipelines and automation Build and support scheduled and background processing (e.g. ...

function. You will lead a small, geographically distributed team, act as escalation point for complex connectivity issues, and run ITIL-based processes between Support, Service Delivery and Engineering. The role demands a hands‐on problem solver with customer focus, end‐to‐end ownership and a proactive approach ...

incident, problem and change processes to ensure fast, high-quality resolutions for a global customer base. The role blends hands-on technical troubleshooting with service management discipline and external-facing guidance. You will drive continuous improvement in workflows, escalation paths and knowledge management, collaborating with Service Delivery ...

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client … service management processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous ...

change) Sift – week commencing 28th September Join Social Security Scotland and help shape the products and services that support millions of pounds of benefit delivery across Scotland. Working with multidisciplinary teams and stakeholders, you'll lead product priorities, drive continuous improvement and ensure services deliver value for users, operations … help ensure services remain effective, user-focused and aligned to legislative and business requirements. Areas of work may include fraud and error prevention, service assurance, debt management and recovery, and the delivery of wider products and services. A Product Owner is the lead for the product team ...

distributed team across EU and North American time zones, acting as the escalation point for complex connectivity issues and running ITIL-based processes with Service Delivery and Engineering. The role emphasizes end-to-end ownership, proactive improvement, and consistent, value-driven customer support across a growing IoT connectivity ...