9 of 9 Service Delivery Jobs in Glasgow

Service Delivery Manager £550 to 650 GBP Hybrid WORKING Location: Glasgow, Scotland - United Kingdom Type: Permanent Service Delivery Manager - Active Security Clearance Required Contract | Inside IR35 (£550-£650 per day) Hybrid - 1 day per month on client site + quarterly 2-day planning events in Birmingham (mandatory) About the Role We are seeking an experienced Service Delivery Manager with active UK Security Clearance to join a leading defence and intelligence organisation. This position is central to managing the delivery of complex managed service contracts, ensuring performance, compliance, and customer satisfaction to agreed SLAs and quality standards. The role acts as the primary point of contact for the client, overseeing operational delivery, service performance, incident and problem management, and continuous improvement. You will manage internal teams and subcontractors, ensuring consistent, high-quality service across all elements of delivery. Key Responsibilities Deliver managed services in line with contractual SLAs, budgets, and KPIs. Serve as the client's single point of contact for service delivery and escalation. Produce service More ❯

experienced 3rd Line Engineer to join its technical operations team. This role is pivotal in resolving complex technical issues, mentoring junior engineers, and contributing to the continuous improvement of service delivery. Key Responsibilities Act as the final escalation point for advanced support tickets and critical incidents. Troubleshoot and resolve issues across infrastructure, cloud platforms, and networking environments. Collaborate with … 1st and 2nd line teams to enhance overall service capability. Manage high-priority tickets in line with SLAs and business impact. Support infrastructure upgrades, migrations, and client onboarding projects. Maintain detailed documentation and contribute to knowledge sharing across the team. What You’ll Bring Proven experience in 3rd line support within an IT or MSP environment. Strong technical knowledge … Network+, Security+, Cloud+ ITIL Foundation What you will get in return Be part of a forward-thinking team solving real-world technical challenges. Work on impactful projects that improve service delivery and customer experience. Enjoy a supportive environment with opportunities for growth and development. Salary of up to £55,000 + benefits Hybrid work environment If this sounds More ❯

well-rounded architect to play a pivotal role in stabilising and evolving a complex outsourced IT environment. The successful candidate will be instrumental in shaping future-state architecture, reviewing service management practices, and driving strategic tech change initiatives. This role requires someone who can bridge the gap between technical delivery and business outcomes, ideally with experience in financial … services. Key Responsibilities Design and deliver scalable infrastructure and cloud solutions aligned with business goals. Lead technology change initiatives across infrastructure platforms and service delivery. Review and enhance service management models within an outsourced environment. Engage with stakeholders to translate business needs into actionable technical solutions. Candidate Profile Essential Experience Proven background in Solutions Architecture , with a strong … emphasis on Infrastructure Services and Cloud Platforms . Experience working within or alongside outsourced IT service agreements . Strong understanding of business outcomes and how technology enables them. Comfortable with service management frameworks and delivery optimisation. Development experience is advantageous. Desirable Exposure to data integration projects. Familiarity with Azure, AWS, or GCP . Knowledge of enterprise architecture More ❯

Your new company An ambitious and forward-thinking organisation is undertaking a major transformation of its financial systems to improve service delivery and strengthen financial governance. As part of this strategic initiative, they are seeking a skilled and motivated Finance Systems Implementation Officer, initially for a 12 month contract, to support the successful rollout of a new finance … control reconciliations and data checks. Liaising with software suppliers and internal IT teams to resolve technical issues. Delivering training and technical guidance to system users Collaborating with finance and service teams to identify and implement system improvements. Ensuring compliance with financial regulations, accounting standards, and audit requirements. What you'll need to succeed To be successful in this role … manage multiple priorities independently. Experience maintaining and developing system interfaces. What you'll get in return This full-time contract offers: Flexible working arrangements, including remote working (subject to service requirements). All necessary IT equipment and support for effective home working. A collaborative and supportive team environment focused on innovation and improvement. A competitive salary Potential for contract More ❯

contributions will be valued and impactful. Key Responsibilities: - Leverage your expertise in MS Dynamics 365 Customer Engagement to drive customer solutions. - Collaborate with team members to innovate and enhance service delivery. - Participate in strategic projects that shape the future direction of customer engagement. - Utilize your problem-solving skills to address challenges and improve processes. Skills Required: - Proficiency in MS More ❯

processes. Role Requirements: Experience:• Qualified solicitor (Scotland or England & Wales)• Experience in commercial or corporate law, gained during traineeship or post-qualification• Interest in legal innovation and technology-driven service delivery Skills:• Clear communicator with the ability to collaborate across legal and technical teams• Familiar with digital tools such as MS365 and comfortable working with process improvement platforms … Exposure to data tools and visualisation (e.g. dashboards, reporting tools, or basic analytics)• Capable of contributing to project delivery and adapting to new ways of working On Offer: • Competitive salary and benefits• Hybrid working and flexible arrangements• Opportunities to work on transformation-led projects and contribute to strategic development• Supportive team culture with access to ongoing professional development How More ❯

+ Benefits Sponsorship Available We're working with a global financial services leader to find a Head of Data Deployment & Risk Management - a strategic VP-level role that blends service design, change governance, and risk management across a high-volume data platform environment. This isn't your typical ITIL service manager role. It's about designing a scalable … service transition framework that ensures hundreds of monthly changes are delivered safely, efficiently, and with measurable value to internal engineering teams. What You'll Be Doing: Define and implement standards for how engineering teams deliver change across the data platform. Lead the creation of a "how-to" guidebook for data platform changes, ensuring consistency and safety. Design and embed … a service transition framework to manage high volumes of change. Oversee change release and risk management, ensuring platform integrity and compliance. Collaborate with internal customers to gather feedback and continuously improve service delivery. Manage a growing team (starting with 2 experienced VPs, scaling to 8-10 over time). What You ' ll Bring: Strong experience in Change & Risk More ❯

team in Glasgow , supporting telecom infrastructure and utility network operations across Scotland. The Field Engineer will be responsible for installation, commissioning, and maintenance of telecom and utility equipment, ensuring service excellence, compliance, and safety at all times. This is a 12-month contract role starting late November/early December , with multiple openings and opportunities for long-term engagement. … products. Participate in the on-call rota (24x7) and support out-of-hours activities when required. Maintain accurate project documentation , update progress reports, and communicate effectively with the internal service team. Ensure strict adherence to Health & Safety , Quality , and Compliance standards on-site. Collaborate closely with project and operations teams to ensure seamless service delivery. Experience & Qualification Requirements More ❯

Business Development Manager , you'll take ownership of developing and managing relationships with key clients and prospects across the region. You'll work closely with internal technical, projects, and service teams to identify opportunities, shape tailored BEMS solutions, and ensure long-term customer satisfaction. Key Responsibilities: Develop and deliver a sales strategy to grow the company's footprint across … the Central Belt. Manage and nurture existing client accounts, ensuring exceptional service delivery. Identify, pursue, and convert new business opportunities in both private and public sectors. Prepare and present proposals, quotations, and tender responses. Collaborate with internal teams to deliver technically sound and commercially successful solutions. Track market trends and competitor activity to inform strategy and identify growth areas. More ❯