17 Service Delivery Jobs in Glasgow

Safehinge Primera is seeking an outstanding leader to manage its Customer Service and Technical Support functions (Customer Care). This role can be based in either Glasgow or Blackpool and there will be some travel involved in this role. As part of the leadership team, the Customer Success Manager … will work closely with the Sales and Operations Directors to deliver best-in-class service according to set goals and strategic business objectives. The Customer Success Manager, will make decisions and take action for the success of Safehinge Primera’s Customer Service and Technical Support, to help provide … experience required: Experience in setting up and leading a 24/7 global Customer Success/technical support function Demonstrated experience in effectively managing Service Desk systems, showcasing a comprehensive understanding of customer support operations and the ability to optimise service delivery through efficient system utilisation. Experience more »

Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to support an existing 24/7 Service Desk … on client satisfaction whilst complying with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to … be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they more »

Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to support an existing 24/7 Service Desk … on client satisfaction whilst complying with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to … be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they more »

Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to support an existing 24/7 Service Desk … on client satisfaction whilst complying with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to … be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they more »

problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices. You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base. What You'll Be Doing: •Be the first … point of escalation for customer generated calls. •Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. •Work within strict SLA's to provide our customers with a timely resolution. •Ensure all support … where appropriate, to ensure timely resolution of issues across a wide range to technologies and services. •Proven knowledge if working in an ITIL service environment and adhering to strict SLA's. •Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. â more »

In order to support our growing company we have a great opportunity to recruit a Project Specialist to be part of our SPEN Capital delivery Programme in the UK. You will ideally be based close to our office in Hillington, Glasgow. Reporting to the relevant Senior Project Manager, working … from Project Initiation to release into Operations and/or supporting Project Managers on larger projects. The Project Specialist will own and manage the delivery of their projects through the effective coordination of internal Magdalene Service Delivery teams and external third-party delivery partners. You will more »

The Capita Network Operations Centre (NOC), based in Tannochside is looking for an experienced Team Leader to support an existing 24/7 Network Service Desk team. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying with Capita Network … Services policies, procedures and best practices. The NOC Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels … of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log a fault via the phone or more »

Maintain and enhance processes, procedures and systems for tracking and analysing services, software, hardware, and equipment from requisition through retirement. • Manage key local managed service providers, including regular supplier service & performance management. • Stakeholder engagement and relationship building at all business levels. • Account for the local IT assets utilising … asset & procurement management and resource utilisation • IT asset team leadership and team member capability growth This role could suit someone in a Supplier, Procurement, Service Delivery, IT Resource, IT Asset role. 2 stage interview process and quick turnaround. Please get in touch for further information. more »

days off Shift Pattern. Full time. £35k + Overtime + 15% Bonus, The NOC Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be … able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log … the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively more »

Operations Technical Manager, you'll be instrumental in delivering and supporting services across Azure and AWS platforms. Collaborating with IT partners to ensure optimal service delivery and support. Identifying and prioritizing operational improvements, working closely with vendors and partners. Managing BAU service improvements and integrations, working with more »

H Umbrella Siemens Mobility in Glasgow are currently recruiting for a Technical Support Engineer. Based out of the Glasgow Depot and reporting to the Service Delivery Engineer, the Technical Support Engineer will work with the Production, Technical and Performance teams supporting with the maintenance and reliability improvement of … the requirements of the production plan. Regularly monitor train defects and failures in traffic and liaise with the customer. Mitigating the risk of in service failures through proactive intervention. Download and process train diagnostic data, undertake fault finding to an advanced level. Produce complex, analytical technical reports on fault … technical expertise. As required, attend off-depot meetings to support technical Investigations and resolution. Liaise with all Siemens departments, where required, to support the delivery of the contract. If required, deputise for line manager. Undertake stores and materials support during periods of downtime or absence. Record and report all more »

working on projects of varying sizes and complexity, usually in the range of £5m to £25m. You'll take responsibility for end to end service delivery whilst acting as the key client interface and ensuring that projects are delivered on time, to cost and to the appropriate quality. more »

a diverse range of clients. As a key player in the industry, we pride ourselves on our commitment to customer success and excellence in service delivery. Role Overview Seeking a talented Solutions Architect to join a dynamic team. As a Solutions Architect, you will play a crucial role in more »

The manager will also be responsible for ensuring compliance is conducted, and that all requests are responded to for a client with a high service level and will also be a key player in the technical pro-active approach on risk minimisation. The main duties will also include: Manage … the following: Qualified in commercial gas, Fgas and or electrical qualifcations. Strong technical engineering understanding. Previous experience of managing large engineering teams. Experience of service delivery in high profile contracts. Ability to communicate both verbally and in writing with all levels of staff and clients. Ability to manage more »

Job Title: Service Desk Analyst Location: Glasgow (on-site once every 6wks max) Salary: Up to 30k DOE We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work … IT teams for resolution. Assist with the installation, configuration, and maintenance of hardware and software. Ensure all support activities are carried out within agreed service levels. Proactively identify and address potential problems to minimise downtime and disruption. Collaborate with other IT teams to improve processes and enhance the overall … service delivery. Qualifications: Previous experience in a similar role, preferably in a customer service-oriented environment. Strong knowledge of IT systems, including hardware, software, and networking. Familiarity with industry-standard security standards and legislation such as ISO27001, ISO22301, and PCI Security Standards. Excellent problem-solving skills and attention more »

develop robust software applications. Your expertise will be vital in creating pristine code and developing automated test plans that uphold the integrity of our service delivery. To excel in this role, you will need: Solid background in product development and software engineering, with proficiency in both C++ and C# … . Deep understanding of service-oriented architectures, including microservices, is essential. Passion for technology and commitment to continuous improvement will be the driving force behind your success. If you are ready to take on this challenge and make a tangible impact on the future of digital customer services, we more »

develop robust software applications. Your expertise will be vital in creating pristine code and developing automated test plans that uphold the integrity of our service delivery. To excel in this role, you will need: Solid background in product development and software engineering, with proficiency in both C++ and C# … . Deep understanding of service-oriented architectures, including microservices, is essential. Passion for technology and commitment to continuous improvement will be the driving force behind your success. If you are ready to take on this challenge and make a tangible impact on the future of digital customer services, we more »