1 to 25 of 42 Service Delivery Jobs in Glasgow

IT Service & Infrastructure Support Manager (Global Role) 🌍 On-site role - £50,000–£60,000 + comprehensive benefits package including bonus Are you a hands-on technical leader with a passion for service excellence and operational precision? Do you thrive in fast-paced, globally distributed environments, and bring flexibility, resilience, and a strong customer-centric mindset to everything you … do? We have an excellent opportunity for an experienced IT Service & Infrastructure Support Manager to join a dynamic and ambitious IT team. This is a high-impact, globally scoped role where no two days are the same. You'll be leading service delivery across continents, time zones, and technologies — ensuring systems and services run like clockwork while … driving innovation and operational excellence at scale. 🔧 What You’ll Be Doing: Leading the day-to-day global IT service desk across multiple shift patterns, ensuring smooth operations and first-class service for end users worldwide. Managing and coaching a distributed, entry-level IT team — many new to the industry — providing hands-on training in both technical and More ❯

Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯

Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯

IT Support Engineer (3rd Line) Location: Glasgow Hybrid working model - 2 days WFH £45,000-£50,000 Nine Twenty Technology are delighted to be partnering with a managed service provider who are responsible for delivering cutting-edge technology solutions that empower organisations to thrive in a connected and secure digital world. Their focus includes modern workplace services, cloud enablement … Windows Server, virtualization platforms, networking, and cloud environments. Collaborate closely with 1st and 2nd line support teams, offering mentorship and knowledge sharing. Ensure the timely and efficient resolution of service desk tickets, with a focus on root cause analysis and continuous improvement. Contribute to the enhancement of service delivery by staying current with evolving technologies and industry … best practices. Core Requirements: At least 5 years of experience in a 3rd line support or senior technical support role, ideally within a Managed Service Provider (MSP). Strong proficiency in: Windows Server (2016–2022), Active Directory , Group Policy , DNS , DHCP Virtualization : VMware and/or Hyper-V Cloud Services : Microsoft 365, Azure, Intune, Exchange Online Networking : TCP/ More ❯

on the appropriate action to contain and remediate any security incident. They will need to be able to provide root cause analysis and liaise with the customer and the Service Delivery Manager as well and ensuring the actions of the SOC Analysts follow best practice. Security Monitoring: & Investigation: Monitoring SIEM tools to assure high a level of security … operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit … Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities Assisting Pre-Sales team with requirements on new opportunities Demonstrations of SOC tools to clients Continual Service Improvement - Recommendations for change to address incidents or persistent events. What experience you'll bring: What you will bring; Willingness to work in a job that involves 24/ More ❯

IT Infrastructure & Service Delivery Manager On-site | £50,000–60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment? Excellent opportunity for an experienced … IT Infrastructure & Service Delivery Manager to lead a global IT support function. You’ll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You’ll Do: Lead a global IT service desk team Coach and develop junior IT … staff — technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects — from scoping to delivery — using influence and cross-team More ❯

on more complex issues and queries. Lead on the processing of complex claims and funder statements, and audit reports. Identify areas for improvement and contribute to the development and delivery of training for new members of staff and to improve the overall skill set of research financial administrators or within other stakeholder groups. 4. Establish and build network relationships … resources. 6. Support the Research Finance Team Leader by planning, prioritising & overseeing the operational activities of the team including workload allocation and workload management to ensure effective performance and service delivery. 7. Design & develop new procedural documents or control reports to reduce or identify risks within the grant administration process. 8. Perform detailed analysis of the performance metrics to … C6 Excel skills supporting formulae creation and analysis of data. C7 Effective planning, organising and prioritising skills with ability to adapt to changing priorities or requirements. C8 Excellent customer service skills. C9 Ability to work effectively both independently and as part of a team. Desirable: D1 Advanced Microsoft application experience and proficiency in excel such as creation and use More ❯

Are you an experienced IT professional with strong 2nd to 3rd line support skills and a passion for delivering first-class service? We’re hiring a Senior IT Service Delivery Analyst to join a dynamic organisation with a great culture, modern tech stack, and occasional international travel. The Role: Expect a mix of remote troubleshooting and on More ❯

HCM, Employee Solutions - EMEA Services Delivery Lead, Vice President Join to apply for the HCM, Employee Solutions - EMEA Services Delivery Lead, Vice President role at Morgan Stanley HCM, Employee Solutions - EMEA Services Delivery Lead, Vice President 1 day ago Be among the first 25 applicants Join to apply for the HCM, Employee Solutions - EMEA Services Delivery Lead, Vice President role at Morgan Stanley HCM, Employee Solutions - EMEA Services Delivery Lead, Vice President Glasgow JR013617 In the Human Capital Management division, we provide advice and insight to attract, retain, reward and develop a talented global workforce, giving employees the support and tools, they need to succeed. This is a Vice President level position within the … thinking, and intellectual curiosity who want to make an impact on the success of the firm’s most valuable asset, our people. Background on the Team The HCMSD (Solutions Delivery) team is responsible for the scope, design, transition of services, and ultimately the successful launch of an HR Solutions Service Delivery. Success in this role will enable the More ❯

an OT Lead for a minimum 6 month contract role, although scope to go longer. Job Purpose Statement The role has the responsibility for all aspects of OT Infrastructure delivery, managed by the Renewables UK Centre of Excellence, in terms of ensuring the quality of the provided services to all areas of the Scottish Power Renewables business to ensure … they are available, secure, compliant, and operating within agreed service levels and risk acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service Console etc.) applicable to OT. Where no Global Group standard processes, procedures and tools exist … the development and maintenance of OT solutions and services, whether the solution is developed, acquired or offered as a service. Accountability Statement • To agree required SLAs of each OT service, based on cost-benefit and risk management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible More ❯

serve as the final escalation point for complex IT issues. This key role ensures timely resolution of technical challenges—particularly those affecting end users—and supports continuous improvement in service delivery. Key Connections The 3rd Line Support Technician, you will report directly to the Head of Service Delivery & work hand-in-hand with both the Service … advanced support tickets and end user IT issues. Provide deep technical troubleshooting, diagnosis, and resolution across a wide range of infrastructure and cloud- based technologies. Manage and resolve complex service requests related to devices, connectivity, authentication, and application performance. Collaborate closely with 1st and 2nd line teams, guiding and mentoring engineers to build overall service capability. Monitor, prioritise … and identifying recurring issues for root cause analysis and long-term solutions. What We’re Looking For Demonstrated experience in 3rd line support roles within an IT or Managed Service Provider (MSP) environment. Strong technical knowledge in: Windows Server & Active Directory Microsoft 365 and Azure Networking: TCP/IP, DNS, DHCP, VPNs A proven track record of resolving end More ❯

computing infrastructure services within the College of Medical, Veterinary and Life Sciences within the University of Glasgow, part of an overall portfolio of activity of Research Computing as a Service within the College (MVLS-RCaaS). Research computing infrastructure services provide an essential foundation for the College's world-changing research agenda. The post-holder will be responsible for … managing the shaping and delivery of infrastructure services including but not limited to high performance computing (HPC) as well as offering vision and leadership for the development of sustainable new infrastructure and services capable of satisfying research demands within the College. The postholder will demonstrate excellent technical understanding and practical skills as well as the ability to establish strong … and productive relationships with research, technology and University senior leadership stakeholders. The post is based in and closely associated with the broader, University wide Research Computing as a Service (RCaaS) function, part of the Information Services directorate. The postholder will work closely within the College and in partnership with this core team to ensure coherence and harmonisation between local More ❯

The team you'll be working with: SOC Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. This vacany is hybrid variabe based in Glasgow. About Us NTT DATA is one of the world's largest Global Security services providers … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you will be doing; Using your background in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to … teams. Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly More ❯

to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build … dedicated support teams for customers based on technical environment & service requirements They will also be involved with new customer onboarding, ensuring that the technical support teams are ready and that there is sufficient capacity so as not to impact general service delivery. The TSM is required to participate in a Duty Manager rota and perform an Incident Manager … role on P1 incidents. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European timezones may also be considered. The successful candidate will also need the ability to work both on a customer site and as part of a remote team. More ❯

organisations, as they seek to recruit an experienced Application Support Manager to join their Glasgow-based technology team. This is a key leadership role within the business, overseeing the delivery of high-quality application support across a range of business-critical systems. The successful candidate will lead a small team, working closely with internal stakeholders, developers, and third-party … and lead the Application Support team, ensuring the effective handling of support requests across the organisation. Own and continuously improve support processes, prioritising the resolution of issues and the delivery of excellent service. Provide technical guidance and mentoring to team members, supporting their development and ensuring high performance. Act as the escalation point for complex incidents, liaising with internal … opportunities for automation, efficiency, and improved customer experience. Skills & Experience Required: Proven experience in an application support leadership or management role. Strong knowledge of application support methodologies and IT service delivery processes. Hands-on experience with SQL (Microsoft or Oracle) and supporting enterprise applications. Familiarity with SQL Server tools including Management Studio, SSIS, and SQL Agent. Excellent problem More ❯

you work within agreed SLA's within an ITIL environment. You will be involved in a variety of Infrastructure projects spanning from day-to-day operational improvements to new service delivery solutions. You will be a seasoned Infrastructure professional with in-depth experience across a range of infrastructure platforms and understand telephony systems, eg . Avaya, Cisco, Genesys More ❯

workshops) to uncover deep insights into customer experiences, needs, pain points, and behaviours. Regularly analyse VoC data to identify trends, themes, risks, and value drivers that inform product and service transformation. Act as a subject matter expert in VoC, providing actionable intelligence to journey owners, product teams, and executive stakeholders. Work with Service desks, Resolver teams, HR and … strategic business needs. Act as an ambassador for insight-led transformation and customer-centric thinking across the organisation. Continuous Improvement & Transformation : Monitor and evaluate customer experience KPIs to assess service performance, identify areas for optimisation, and track progress over time. Apply quality and process improvement methodologies (e.g. Six Sigma, Lean) to drive efficiency and elevate service delivery. Support More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them … take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services to new and existing customers More ❯

delivering innovative software that empowers energy and water utilities to engage better with their customers. Function: The Business Consultant will work for the customer and the Itineris project and service delivery teams. They will be responsible for the success of the UMAX solution by ensuring customers’ needs are managed from a business and market regulations perspective . The … sales, and marketing. Contribute to the evolution of the Itineris standard UMAX solution for market readiness. Collaborate and develop strong relationships with clients, sales, pre-sales, product, and project delivery teams. Participate in project progress meetings and proactively identify risk areas . Deliver high-quality consulting services to new and existing customers. Work with Itineris consultants to upskill according More ❯

and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Payments Technology, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing … achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions Identify and mitigate risks More ❯

be doing? You will be responsible for delivering Vault services to customers running in Google Cloud You will work with the Vault squad supporting Engineering & Operational tasks, ranging from service delivery, automation, DevOps tasks and supporting an on-call rota Working with the Vault squad & wider Technology stakeholders, you will support the continuous improvement of our services through … or Vault Operations Professional Experience migrating application workloads into GCP and/or GKE What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to More ❯

appropriately knowledgeable and skilled architecture team, ensuring that they are fulfilling their deliverables on time and to a high level of quality. They also make sure that the technical, delivery and business impacts of all architectural design decisions are aligned to the technology strategy and understood by the appropriate stakeholders. Key Responsibilities include: Leadership and Direction: Work with the … the wider government community to develop a cross-government perspective for domain areas. Ensure HMRC interests are represented and opportunities for HMRC are exploited. Effective Business Change: Support the delivery of more effective business change by leveraging IT architecture to drive strategic initiatives. Person specification The successful applicant will need to demonstrate relevant experience and effective delivery of … both technical and non-technical audiences. Demonstrable experience in all aspects of Infrastructure Architecture, including End User Computing, Hosting and Storage, Networks, Cloud Computing (e.g. AWS, Azure), and IT Service Management. Strong understanding of commercial cloud environments, development methodologies, and disaster recovery. Strategic Direction and Governance: Accountable for the design, delivery, and promotion of infrastructure architecture principles, standards More ❯

which meet the needs of customers and build excellence, capacity, knowledge, and understanding in the front-line teams. To develop services that put customers at the heart of the service and to drive a performance management culture. · This post will require the postholder to be in the office or on site a minimum of 3 days per week or … of the working week. · During the probationary period, the postholder may be required to be in the office 5 days per week. Key Responsibilities: Functional · Lead delivery and implementation of outstanding housing management and community regeneration services, creating a culture of ‘customer first’ with a focus on delivery, performance, quality, and value for money. · Develop services that embed … great customer experience and lead the development and delivery of the Customer Engagement Strategy. · Improve customer satisfaction through service development approaches. · Review and develop the performance management framework for all areas of responsibility, ensuring data integrity when reporting progress against organisational targets. · Lead continuous improvement in operational performance areas such as arrears, voids, estate management, anti-social behaviour More ❯

Type: Full Time Service Line: Tax Central Contract type: Permanent Senior Software Engineer – Tax & Legal Technology – D Grade Tax and Legal Technology Team We are a team of 300+ technologists providing technology enablement services and solutions across the Tax and Legal business. This business has 2,500 tax & legal professionals covering multiple disciplines. We serve many thousands of clients … minimum amount of effort. The Engineering department is made up of Product Owners, Business Analysts, multi-disciplinary Engineering teams (approximately 160 Software, QA and Cloud Operations engineers) and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also build cutting edge web portals … for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients. The Role You will be working in a small team of Software Engineers and Quality Assurance Engineers across a variety of projects for both our clients and our internal professionals. You will be responsible both for the development and delivery of More ❯

minimum amount of effort. The Engineering department is made up of Product Owners, Business Analysts, multi-disciplinary Engineering teams (approximately 160 Software, QA and Cloud Operations engineers) and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also build cutting edge web portals … for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients. The Role You will be working in a small team of Software Engineers and Quality Assurance Engineers across a variety of projects for both our clients and our internal professionals. You will be responsible both for the development and delivery of … Have built software that includes user facing web applications. Collaborative Approach: Have a passion to work in an agile team working collaboratively with others and adopt best practices. Continuous Delivery: Used source control and continuous integration tools as part of a team. You may have ... AI Systems: Built systems leveraging generative AI and machine learning. Cloud Experience: Experience More ❯