7 of 7 Service Delivery Jobs in Glasgow

vital role in delivering reliable, innovative digital systems that support our students, staff and wider community. Currently, we have an opportunity for an IT Service Delivery Lead, to join our Corporate Systems team and help drive service improvement across a complex and evolving technology landscape. The Role … Service Delivery Lead, you will be joining us initially with the opportunity to support the delivery of a brand-new University website project, working closely with stakeholders to shape service design, establish support models, and ensure the Digital Experience Platform (DXP) and web estate are resilient ...

will be responsible for the prioritisation and effective allocation of resources across the portfolio to, ensuring effective governance, and supporting high-quality program delivery across a diverse and complex change portfolio. You understand PMO governance and are experienced in delivering projects within complex technical environments. You excel at operating … quickly and balancing strategic planning with active delivery oversight. You bring a pragmatic, solutions focused mindset and are not afraid to challenge constructively to improve outcomes. You will have two PMO resources and a team of delivery managers to implement the programme. In this role you will ...

speak with candidates who have: Proven experience leading programme or portfolio management in a complex, multi-stakeholder environment. Strong understanding of governance frameworks, delivery assurance and public sector programme lifecycles. Confidence engaging, facilitating and negotiating with senior stakeholders to advance shared objectives to tight deadlines. Exceptional communication and stakeholder … engagement skills, including clear reporting at senior and executive level. Strategic mindset with a focus on IT service delivery outcomes. In-depth knowledge of Agile and other delivery methodologies. Expert project management reporting skills, preferably including Atlassian tools such as Jira and Confluence. Resilience to manage multiple ...

business systems and Microsoft 365, including SharePoint development and training roll‐outs. Lead and develop the IT team, manage suppliers and ensure strong service delivery standards. What You’ll Bring: Significant experience in IT leadership, systems administration, digital transformation and project delivery. Strong understanding of infrastructure security, cyber ...

their HR technology platform.Location: Glasgow (3+ days onsite)Type: PermanentThe RoleYou'll be responsible for developing and optimising the organisation's ServiceNow HRSD (HR Service Delivery) platform, working closely with HR and technology teams to deliver scalable, user-focused solutions.Key Responsibilities* Develop and configure ServiceNow HRSD solutions* Build ...

team. This role will provide essential administrative support across a range of HR activities, ensuring accuracy, efficiency, and a high standard of service delivery. Key Responsibilities Provide day-to-day HR administrative support across the employee lifecycle Prepare and issue HR documentation, including contracts, letters, and correspondence Maintain ...

customer impact. This role is critical to Sapphire’s growth: you’ll lead post‐sales mobilisation from late‐stage handover through to steady‐state delivery , ensuring customers get high‐quality outcomes, on time, and aligned to their needs . 📍 Location: Glasgow — 3 days per week in our Glasgow office … gain UK security clearance (transferable clearance a plus) 💡 What you’ll do (the fun, impactful bits) ✅ Own mobilisation end‐to‐end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‐live” readiness. 🤝 Orchestrate delivery across teams (SOC, VM, awareness, consulting ...