16 of 16 Service Delivery Jobs in Glasgow

Role Overview: We are seeking a proactive and results-driven Service Delivery Manager to join our dynamic team. This role is pivotal in shaping and enhancing our service delivery framework to ensure that we meet and exceed our customers' expectations. You will be a key point … of contact for customers and third-party providers, ensuring seamless communication, service quality, and continuous improvement. The role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive … relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback and Service Improvement: Analyse customer feedback to identify areas for service improvement, collaborating with cross-functional teams to implement changes that enhance Pelion's offerings. Service Reviews: Host More ❯

support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in … Technology understands the customers' needs and concerns, and that the customers understand Group Technology's plans Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Ownership of asset management process … group wide approach). Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure More ❯

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the … is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What … ensuring high levels of satisfaction and retention. Acting as the main point of contact, you'll manage relationships, resolve issues, and help drive continuous service improvement. You'll work closely with cross-functional teams to make sure the customer voice is heard and acted upon, helping to shape service More ❯

working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific, and analytical … staff as part of the Vaccination and Immunisation Division to contribute to the safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The Candidate … challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An More ❯

of all GAP divisions to provide a one stop shop to supply the Events industry across the UK with all their equipment requirements. The Service Delivery Manager will support the operational team to ensure the seamless execution of event contracts. The main focus of the role will be … to drive efficiencies and improve the overall service delivery within the division. You will assist with daily operational activities including logistics planning, team scheduling and resource allocation and provide direct support to the operations team in resolving operational challenges, ongoing issues and queries. You will be the point More ❯

Job Description Field Service Supervisor e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed … one of the most bankable companies in the solar and renewable energy industry. For additional information about Canadian Solar, visit www.canadiansolar.com Position Title: Field Service Supervisor Department: Project Implementation Entity: CS e-Storage Reports To: Sr Service Manager Location: Glasgow, Edinburgh, Leeds, Manchester, UK Position Summary: The Field … Service Supervisor (UK) will be an integral part of the service team, leading the Snr Service and Service Technicians to successfully complete preventative and corrective maintenance of CSI Energy Storage’s Solbank Storage Power Block (SPB). The individual will also be responsible for fulfilling obligations More ❯

functions within the Rosa team including the commercial operations for People & Capability. It is essential we maintain and operate resource management to allow critical service delivery Responsible for ensuring that all aspects of People and Capability including, recruitment and onboarding, business support operations, staff development, and relevant processes … the essential criteria and hold active security clearance. As a Workforce Planning Manager, your main responsibilities will be to: * Develop, implement and monitor the delivery of the Workforce Planning strategy. * Conduct analysis on current workforce capability and develop required plan to meet policy and financial requirements. * Advising and guiding … in a clear and concise way to a variety of audiences. * A key influencer and contributor, you will be insightful, with a passion for delivery of a professional service that meets and contributes to the strategy of the organisation. * As a senior manager you will be highly visible More ❯

Assist in the procurement of IT resources. Assist with day-to-day operation of IT equipment owned by the authority. Triage and report, through service desk, issues supported by service desk resolver groups i.e., enterprise solutions, infrastructure and security, providing second line support. Carry out installation of software … and upgrades. Liaise with service users and peers to ascertain IT support requirements Provide advice to service users. What You'll Need to Succeed Teamwork: Work effectively in a team structure to support service delivery of technical field services. Work request management: Monitor, respond to, and More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

troubleshooting for complex infrastructure issues across legacy and future training systems. Process Development: Create, implement, and refine support processes and documentation to ensure efficient service delivery and meet strict KPIs/PIs. Stakeholder Engagement: Act as a key point of contact for the customer, providing guidance, ensuring contractual … Splunk. Experience supporting Microsoft Windows 10 environments. Knowledge of Active Directory and SharePoint. Familiarity with military security protocols, Protected Document Registers (PDR), or Joint Service Publications (JSPs). What's On Offer: Competitive salary (£50,000 - £55,000). Unique Opportunity: The chance to build and lead your own More ❯

to help you build your career. Some of the areas you may gain experience in include: Project Management Business Development Project Support Change Management Service Delivery Finance Business Analysis Marketing Who are we looking for? The integrity to have the courage to make the tough calls, taking pride More ❯

parking, • Cash bonus schemes. We are Red Mosquito Ltd; we are recruiting and we want you! Red Mosquito are IT support specialists and managed service providers based at our Operations Centre in Glasgow. We're in the business of providing top quality IT services driven by our passion for … Our team of experienced engineers operates throughout the UK doing the technical stuff so that our customers IT systems run efficiently and seamlessly. Our Service Desk team delivers technical support and consultancy to a wide range of SMEs, assisting with infrastructure, hardware and software issues. We deliver high quality … career progression, with a chance to gain experience across a varied and challenging IT estate. As Trainee Engineer, you will report directly to the Service Delivery Manager. As our Trainee IT Technician, you will be responsible for: • Daily maintenance and monitoring of key systems. • Imaging and preconfiguring desktops More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯

and resolve complex issues. Develop and maintain technical documentation, including support guides and implementation plans. Work closely with globally distributed teams to ensure consistent service delivery. Ensure all operations align with internal policies and external regulatory requirements. What we are looking for Extensive experience in designing and implementing multi More ❯

improvement across its global operations. With a strong emphasis on adopting cutting edge technology and modern tools, the company is committed to enhancing its service offerings. Their cloud first strategy and exploration of AI driven solutions are central to their ongoing evolution. The company's extensive portfolio of IT … could be a great fit for individuals with backgrounds in Process Improvement, Business Analysis, Operational Excellence, Project Management, or Continuous Improvement. A passion for service design and continuous improvement is essential, along with experience in Business Transformation. Exposure to technology driven solutions and experience in a corporate, consulting, legal … Continuous Improvement & Methodology Implementation: Design and lead continuous improvement (CI) initiatives, introducing best practices and frameworks (eg, Lean, Six Sigma) to optimise efficiency. * Process & Service Design: Drive enhancements to target operating models and service catalogues, delivering measurable improvements in service delivery. * Workshop Facilitation: Lead process mapping workshops More ❯

Fixed-Term Contract Are you an expert in your field looking for a role where you will see the direct impact of the your delivery efforts? Our client are at the early stages of a transformative Programme aimed at significantly enhancing their client and staff experience. This multi-disciplinary … team will drive ambitious outcomes, creating simpler and more effective ways of working that put users at the centre of service delivery. Key Responsibilities: Lead deliverables in large-scale transformation programmes. Influence senior leaders with compelling cases for change. Design innovative solutions using a data-led approach. Collaborate with More ❯