1 to 25 of 31 Service Delivery Jobs in Glasgow

have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Senior Service Desk Analyst provides senior technical and operational capability within the Service Desk Operations function, supporting customers across a range of Managed Services environments. … full ownership of assigned Incidents and Requests, including more complex or sensitive issues, ensuring they are investigated, progressed, resolved or escalated appropriately. The Senior Service Desk Analyst is expected to bring strong technical knowledge, sound judgement and a consistent focus on service quality and customer outcomes. In addition ...

# Consultant - Service Management TransformationManchester, Glasgow, LondonApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 527741-en\\_GB## **Capgemini Invent**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge … technology created with purpose.## **Your Role**This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation, you will support ...

blends innovation, data and design to create human-centric solutions for the workforce of tomorrow.YOUR ROLEIn this role, you will lead the design and delivery of complex HR Functions and Digital Transformation programmes that improve service delivery, enhance employee experience, and enable the adoption of new technologies … processes, and ways of working. Working with senior business, HR, shared services, and technology stakeholders, you will shape transformation strategies spanning operating models, service delivery, organisational change, workforce transition, and technology-enabled transformation, translating strategic priorities into measurable outcomes and sustainable value.You will bring deep expertise in people ...

exciting opportunity for an experienced Support Consultant to join our Secure Managed Services team. This role combines hands-on technical support with customer-facing service delivery responsibilities. The successful applicant will manage complex incidents and service requests, while also supporting managed service reporting, customer reviews, escalations … service governance and continual improvement. This role is suited to a Support Consultant who wants exposure to broader customer and service activity while remaining technically involved in day-to-day delivery. Responsibilities Manage complex incidents, service requests and customer escalations across supported customer environments, ensuring progress, actions ...

within a leading international organisation in Glasgow. This is a key role responsible for supporting a global team of Infrastructure engineers, whilst overseeing the delivery of critical IT Infrastructure Services, driving operational stability, and ensuring the organisation’s technology foundations continue to evolve in line with business needs. … supported, priorities are effectively managed, and technology services are delivered to a consistently high standard. This role sits at the intersection of people leadership, service delivery, and operational improvement. You will help create a culture of accountability and continuous improvement, while ensuring the team has the structure, direction ...

Analyst to join our growing Employee Experience and HR practice with a focus on the UK public sector. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.You will work … closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services.This is not a hands-on configuration or development role. Instead, you will ...

Analyst to join our growing Employee Experience and HR practice with a focus on the UK public sector. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences. You will … work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services.This is not a hands-on configuration or development role. Instead, you will ...

# Director of HR AI Tech & Transformation (GTM, Capability & Delivery)Newcastle Bank House, Glasgow, Manchester, LondonApply for this job* Permanent* Executives* Strategy & Transformation* ID 431954-en\\_GB## **Capgemini Invent: Why Join us?**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative … staying ahead of advances in employee‐experience tooling such as Viva, Copilot and Gemini, and helping clients understand how these developments reshape communication, knowledge, service delivery and the wider role of HR.* **Overseeing the delivery of complex HR technology engagements**, ensuring solutions integrate effectively across Microsoft Teams ...

partnership with our clients to help in achieving their goals. Having the right people is essential for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. In this post, you will … report to the Operations Lead and you will leverage your Operations Management experience to support our project delivery teams to deliver a portfolio of projects. We deliver software, IT infrastructure and broader business process solutions and as such you’ll need to be able to demonstrate credibility in this ...

primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply a central service function in Finance, HR, IT and Facilities services to the UK companies under … aSenior IT Support Analyst to provide visible, business-aware IT support for FO Digital, working as an embedded member of our Cloud, Infrastructure & Service Tower. This is a hands-on role for someone who combines strong technical troubleshooting skills with excellent customer service and a genuine sense ...

Solutions Engineer Department: Service Delivery Employment Type: Permanent Location: Glasgow Compensation: £40,000 - £50,000/year Description IT Solutions Engineer Location: Home-based in the Glasgow/Edinburgh area, with 3-4 days a week visiting customers Salary: Up to £50,000 Focus Group is a £300m … sized enterprise) customers. As we continue to expand our portfolio and grow through acquisition, we’re committed to setting new industry standards in managed service excellence. We want to redefine what world-class technical support means in today’s fast-moving technology landscape. As a Solutions Engineer ...

over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times … bad. Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship ...

Zero Trust Network Access (ZTNA). Manage technical debt and ensure alignment with business goals.• Operational Oversight: Provide leadership and operational oversight for network service delivery, including vendor and MSP management, infrastructure deployment, incident resolution, service performance, and continuous improvement. Act as a technical escalation point … experience in the design, implementation, and support of enterprise network infrastructure, including routing and switching, wireless networking, security technologies, cloud networking, ZTNA, and Security Service Edge (SSE).• Proven expertise with Cisco stack technologies, including Cisco routing and switching, Cisco FTD Next-Generation Firewalls (NGFW), and Secure Firewall Management ...

specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement. Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal support. … internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build ...

person customers turn to for specialist support across their systems, handling hardware and software issues, maintenance calls and implementation requests within agreed service levels. You'll also cover for Site Engineers when needed, run scheduled Tech Bars and help customers with day to day IT support. Most of your … internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build ...

minimum 6 month contract role, although scope to go longer. Job Purpose Statement The role has the responsibility for all aspects of OT Infrastructure delivery, managed by the Renewables UK Centre of Excellence, in terms of ensuring the quality of the provided services to all areas of the Scottish … Power Renewables business to ensure they are available, secure, compliant, and operating within agreed service levels and risk acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service ...

enable efficient API connectivity with new technologies—reducing implementation costs and complexity. Role Overview The Project Manager oversees several key functions within the Delivery arm of the organization.The goal is the successful implementation of projects to end users, and to ensure Service Delivery processes are followed … meet business needs. A Project Manager identifies a client’s needs and integrates the delivery of the services within the context of the business. This position is a stakeholder facing role and requires that he/she establish and manage expectations within the business to a high standard. Responsibilities ...

business systems and Microsoft 365, including SharePoint development and training roll‐outs. Lead and develop the IT team, manage suppliers and ensure strong service delivery standards. What You’ll Bring: Significant experience in IT leadership, systems administration, digital transformation and project delivery. Strong understanding of infrastructure security, cyber ...

AccessFintech is seeking a Project Manager to oversee delivery of software implementation projects. You will ensure service delivery processes are followed, manage client expectations, and coordinate internal resources and third parties to deliver on time and within budget. The role emphasizes stakeholder engagement, problem solving, and strong ...

seeking an IT Infrastructure Operations Leader in Glasgow on a 12-month fixed-term contract. You will lead a global infrastructure engineering team, ensuring delivery of reliable IT services and driving operational maturity. The role emphasizes people leadership, service delivery and continuous improvement in a fast-paced ...

Buildings Assessment Register Team and oversee the digital, statutory Energy Performance Certificate (EPC) Register. You will shape and sustain a high‐performing public digital service that supports property transactions, government schemes, climate reporting and policy delivery. The role requires strategic leadership, operational governance and ongoing service improvement ...

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client … service management processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous ...

will lead a hybrid team of in-house engineers and supplier analysts, drive incident triage and resolution, and work with stakeholders to ensure reliable service delivery and platform stability across 17 benefit products. #J-18808-Ljbffr ...

deliver innovative legal technology solutions for key clients. You’ll work with product development, client teams and internal stakeholders to improve processes and service delivery. You will configure client sites, support document automation and data visualisation, and assess new software like Kira, Contract Express, DocuSign, HighQ and SharePoint ...

site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Infrastructure Service Management – Overview Infrastructure Service Management (ISM) provides comprehensive support and lifecycle management for desktop assets, including end-user devices ...