7 of 7 Service Delivery Jobs in Glasgow

organisation relies on secure, reliable, and forward-thinking digital services. As the organisation continues to grow and evolve, technology will be central to improving service delivery, enhancing user experience, and enabling long-term impact. A real opportunity to drive technology that will help save lives. Be Involved with … roadmap covering systems, infrastructure, and digital services Operational Excellence Oversee day-to-day ICT operations, ensuring high availability, performance, and user satisfaction Lead IT service management, monitoring performance and driving continuous improvement Ensure systems and services meet the needs of staff, volunteers, and stakeholders Digital Transformation Drive innovation through ...

join a growing cybersecurity team, supporting enterprise clients in maximising the value of their security investments. This role sits at the intersection of technical delivery and client engagement, acting as a trusted advisor across a portfolio of managed service customers. You'll take ownership of technical client relationships … Responsibilities Build and maintain strong technical relationships with enterprise customers Provide guidance on cloud and endpoint security across modern IT environments Lead regular service reviews, presenting insights, performance metrics, and recommendations Identify opportunities to enhance or expand security services based on client needs Work closely with internal security, engineering ...

role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure … hosted environments are secure and reliable, while also keeping a close eye on performance metrics such as SLAs and customer satisfaction to continuously improve service delivery. Collaboration will be central to your role, working closely with Product, Engineering, and Commercial teams, while also taking ownership of support-related costs ...

Analytics function. This is an excellent opportunity for someone who thrives in complex environments, enjoys working across diverse disciplines, and can balance hands-on delivery support with wider coaching and facilitation. This is an initial 6-month contract, Outside IR35 . Key Responsibilities: Support the delivery of Data … Products by working closely with Data Science and Data Engineering teams. Provide hands-on Agile coaching and delivery support to teams and leaders. Establish and improve Agile ways of working across the Data & Analytics function. Work with leadership to define, prioritise and progress key strategic initiatives. Facilitate planning sessions ...

business systems and Microsoft 365, including SharePoint development and training roll‐outs. Lead and develop the IT team, manage suppliers and ensure strong service delivery standards. What You’ll Bring: Significant experience in IT leadership, systems administration, digital transformation and project delivery. Strong understanding of infrastructure security, cyber ...

their HR technology platform.Location: Glasgow (3+ days onsite)Type: PermanentThe RoleYou'll be responsible for developing and optimising the organisation's ServiceNow HRSD (HR Service Delivery) platform, working closely with HR and technology teams to deliver scalable, user-focused solutions.Key Responsibilities* Develop and configure ServiceNow HRSD solutions* Build ...

team. This role will provide essential administrative support across a range of HR activities, ensuring accuracy, efficiency, and a high standard of service delivery. Key Responsibilities Provide day-to-day HR administrative support across the employee lifecycle Prepare and issue HR documentation, including contracts, letters, and correspondence Maintain ...