1 to 25 of 38 Service Delivery Jobs in Glasgow

help in achieving their goals. As we continue to grow and evolve our Managed Services capability, we are looking for a Head of Service Delivery Management to lead, shape and mature our Service Delivery function. This is a strategic leadership role with responsibility for defining … operating model, developing Service Delivery capability, driving operational excellence and ensuring consistently outstanding outcomes for our customers. As Head of Service Delivery Management, you will provide leadership across our Service Delivery practice, ensuring effective governance, operational control, customer engagement and service performance across ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: Public Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. … first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North ...

exciting opportunity for an experienced Support Consultant to join our Secure Managed Services team. This role combines hands-on technical support with customer-facing service delivery responsibilities. The successful applicant will manage complex incidents and service requests, while also supporting managed service reporting, customer reviews, escalations … service governance and continual improvement. This role is suited to a Support Consultant who wants exposure to broader customer and service activity while remaining technically involved in day-to-day delivery. Responsibilities Manage complex incidents, service requests and customer escalations across supported customer environments, ensuring progress, actions ...

using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Service Delivery Analyst this role is responsible for ensuring that services provided to customers or internal users are delivered effectively, meet agreed service levels … continuously improve. The team are currently going through a Service Now upgrade and a change of IT provider, therefore effectively managing escalations will be key within this role. What this role looks like : Monitoring and reporting on SLAs, KPIs and service performance Managing customer and stakeholder relationships Coordinating ...

Type: Full Time Time: Permanent Location: Glasgow Department: Information Technology The Role As the IT Customer Service Manager (UK, Europe & MEA), you will lead a team of Local Support Technicians and managed service providers, ensuring the delivery of high-quality IT support across the region. You will … oversee ticket management, service performance, stakeholder and vendor relationships, and continuous service improvement initiatives. Working closely with IT leadership, you will drive operational excellence, develop team capability, and ensure a consistent, customer-focused service that supports the firm's strategic goals. Essential Skills & Experience Leadership & People Management ...

Bring your energy to Aggreko as an IT Service Performance Analyst based in Glasgow. You’ll play a critical role in strengthening our global IT operations by evaluating processes, identifying opportunities for increased productivity, driving automation, and implementing continuous improvement initiatives. Power without pause. Heating, cooling and oil-free … events that last a few weeks to mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement ...

Bring your energy to Aggreko as an IT Service Performance Analyst based in Glasgow. You'll play a critical role in strengthening our global IT operations by evaluating processes, identifying opportunities for increased productivity, driving automation, and implementing continuous improvement initiatives. Power without pause. Heating, cooling and oil-free … events that last a few weeks to mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement ...

within a leading international organisation in Glasgow. This is a key role responsible for supporting a global team of Infrastructure engineers, whilst overseeing the delivery of critical IT Infrastructure Services, driving operational stability, and ensuring the organisation's technology foundations continue to evolve in line with business needs. … supported, priorities are effectively managed, and technology services are delivered to a consistently high standard. This role sits at the intersection of people leadership, service delivery, and operational improvement. You will help create a culture of accountability and continuous improvement, while ensuring the team has the structure, direction ...

Sword Group is seeking a Head of Service Delivery Management to lead and mature our Service Delivery function in the UK. You will define the operating model, drive governance and establish a high-performing team across Managed Services, Service Desk and Technical Services. In this … senior role you will own service performance, manage senior customer relationships and drive continual improvement initiatives to deliver outstanding outcomes for our customers. #J-18808-Ljbffr ...

Analyst to join our growing Employee Experience and HR practice with a focus on the UK public sector. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.You will work … closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services.This is not a hands-on configuration or development role. Instead, you will ...

Sword Group is seeking a Service Delivery Analyst in Glasgow to ensure services to customers and internal users are delivered effectively and meet agreed SLAs. The role involves handling escalations as part of a Service Now upgrade and coordinating cross-functional teams to resolve issues. You will … monitor service performance, produce governance dashboards, and drive continuous service improvement while building strong relationships with customers and suppliers. #J-18808-Ljbffr ...

# Director of HR AI Tech & Transformation (GTM, Capability & Delivery)Newcastle Bank House, Glasgow, Manchester, LondonApply for this job* Permanent* Executives* Strategy & Transformation* ID 431954-en\\_GB## **Capgemini Invent: Why Join us?**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative … staying ahead of advances in employee‐experience tooling such as Viva, Copilot and Gemini, and helping clients understand how these developments reshape communication, knowledge, service delivery and the wider role of HR.* **Overseeing the delivery of complex HR technology engagements**, ensuring solutions integrate effectively across Microsoft Teams ...

Role Overview We have an exciting opportunity for a Service Management Consultant to join our growing team. You’ll work with our clients to assess current service management capabilities and maturity, as well as design and deliver recommended improvements across the end-to-end service lifecycle. Responsibilities … Designing and developing Service Management organisations covering the context of people, process, technology, and partners. Using best practices and standards including ITIL, SIAM, ISO20000, COBIT, TOGAF, Lean, BPMN, and Agile to structure the service delivery processes and fulfil the clients’ requirements. Performing audits and maturity assessments ...

help lead a portfolio of programmes, services and strategic initiatives that support critical public services across the UK. Working closely with customers, delivery teams and business leaders, you'll help ensure successful outcomes while supporting growth, innovation and operational excellence. This is an opportunity to influence large-scale programmes … help shape the future of secure digital solutions. What You'll Be Doing Leadership & People Lead and support a team of Programme Managers, Service Delivery Managers and delivery leaders. Create an inclusive, collaborative and high-performing culture. Support workforce planning and team growth to meet current ...

primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply a central service function in Finance, HR, IT and Facilities services to the UK companies under … aSenior IT Support Analyst to provide visible, business-aware IT support for FO Digital, working as an embedded member of our Cloud, Infrastructure & Service Tower. This is a hands-on role for someone who combines strong technical troubleshooting skills with excellent customer service and a genuine sense ...

Summer Browning Associates is supporting a Central Government client in Glasgow to recruit a Service Owner on a 12-month contract. The role focuses on developing and iterating an agile business case, owning delivery across the lifecycle, and working with stakeholders to realise benefits. You will navigate complex … service delivery, manage relationships with suppliers, and drive continual improvement while adhering to security and ITIL practices as required. #J-18808-Ljbffr ...

Aggreko is seeking an IT Service Performance Analyst in Glasgow to strengthen our global IT operations. You will evaluate processes, identify productivity gains, drive automation, and lead continuous improvement initiatives across IT service delivery. The role requires experience in service delivery/support with focus … asset, configuration, and service level management, plus knowledge of ITSM practices and ITIL principles. #J-18808-Ljbffr ...

security into Defence bids and programmes. Infrastructure & Architecture - simplifying and modernising a complex legacy estate. Applications & ERP - driving major application and ERP transformation. IT Service Delivery - establishing stronger service management, KPIs and operational discipline. Technology Strategy - creating a roadmap aligned to ambitious international growth. IT/… cyber, security and customer requirements. Experience operating in complex, federated or multi-division organisations. Broad IT leadership capability across cyber, infrastructure, applications, architecture and service delivery. A track record of delivering technology transformation and modernisation. Strong commercial and stakeholder management skills, with the credibility to influence at senior level. ...

ready to take your IT support career to the next level? Do you thrive on tackling complex challenges and providing top-notch service? Look no further! We are seeking a highly skilled and passionate Service Desk Specialist to join our dynamic team and support a key clients. What … will your day to day look like? 1. 2nd Line Support: Serve as the go-to problem-solver and hero of the Service Desk, providing exceptional support to our client. Take ownership of technical issues, investigate root causes, and deliver timely resolutions. 2. Technical Expertise: Utilize your in-depth ...

Clyde & Co is seeking an IT Customer Service Manager (UK, Europe & MEA) to lead a team of Local Support Technicians and external providers, ensuring high-quality IT support across regions. You will drive ticket management, service performance, stakeholder relations and ongoing service improvement. The role requires strong … leadership, collaboration with IT leadership and a customer-focused approach. The ideal candidate will have experience in service desk operations, KPI analysis, vendor #J-18808-Ljbffr ...

seeking an experienced IT professional to provide senior technical leadership across Kibble's IT estate, with a primary focus on the design, delivery, and continuous improvement of Microsoft-based cloud and modern workplace services. The postholder will lead the ongoing transition from on-premises infrastructure to a secure, resilient … Working as part of the IT team, the role combines strategic cloud architecture responsibilities with hands-on operational support, and contribution to IT governance, service delivery and continuous improvement. This includes further integration of Microsoft Cloud technologies including, Entra ID, Intune, Autopilot, OneDrive, SharePoint, Teams and Power Platform ...

person customers turn to for specialist support across their systems, handling hardware and software issues, maintenance calls and implementation requests within agreed service levels. You'll also cover for Site Engineers when needed, run scheduled Tech Bars and help customers with day to day IT support. Most of your … internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build ...

minimum 6 month contract role, although scope to go longer. Job Purpose Statement The role has the responsibility for all aspects of OT Infrastructure delivery, managed by the Renewables UK Centre of Excellence, in terms of ensuring the quality of the provided services to all areas of the Scottish … Power Renewables business to ensure they are available, secure, compliant, and operating within agreed service levels and risk acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service ...

covering multiple disciplines. The team is made up of Technology Consultants, Business Analysts, Product Owners, Data Architects & Engineers, Multi-disciplinary Engineering teams and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. … focus is working with KPMG's Global Compliance & Transformation ('GCT') team to grow our managed service business, helping multinational groups manage and transform their global tax and accounting compliance and reporting requirement across multiple operating regions. Leveraging award-winning technology, we enable our clients to utilise KPMG's compliance ...

effective implementation and management of Oracle Finance solutions.Your deep understanding of shared services models and Oracle applications will enable you to drive efficiency, enhance service delivery, and support financial transformation initiatives. You will be at the forefront of transforming our clients' financial operations. You will leverage your expertise … public sector) clients, ensuring compliance with regulatory and security standards.Lead solution design workshops, translating business requirements into robust Oracle architectures across HCM/ERP.Oversee delivery teams, ensuring the technical integrity, performance, and quality of Oracle implementations.Provide strategic guidance to clients on Oracle roadmap planning, integration strategies, and transformation governance.Support ...