13 of 13 Service Delivery Jobs in Glasgow

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. … first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North ...

their strategic goals. As a Technical Team Lead (Applications), you'll take ownership of a complex application estate, guiding teams through operational challenges, driving service excellence and shaping technical roadmaps that deliver long-term value. Working within a collaborative and supportive environment, you'll have the opportunity to influence … decisions, mentor technical professionals and lead innovation across application support and service delivery, helping clients navigate change while delivering measurable business outcomes. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. ...

workplace technologies, combined with excellent stakeholder management, communication, and team leadership skills. The role plays a critical part in ensuring the day-to-day delivery of reliable, secure, and high-quality digital workplace services while embedding agile ways of working and continuous service improvement. The Digital Workplace Team … Leader sits within the Digital Workplace Service Delivery function and reports directly to the Digital Workplace Service Delivery Manager. You will be responsible for leading, coaching, and developing the UK-based Digital Workplace engineers, ensuring delivery aligns to agreed priorities, service standards, and sprint ...

Service Desk Analyst Glasgow – Hybrid Competitive salary – 12-month FTC VIQU is working with a leading global professional services organisation to recruit a Service Desk Analyst to join their IT Service Desk function. This Service Desk role will focus on delivering hands-on technical support, incident … resolution, and service request fulfilment within a complex enterprise environment, ensuring high-quality IT service delivery across multiple locations. You will support day-to-day Service Desk operations, including troubleshooting, user support, device management, and remote working solutions, while contributing to service improvement ...

Analyst to join our growing Employee Experience and HR practice with a focus on the UK public sector. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences. You will … work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will ...

will be responsible for the prioritisation and effective allocation of resources across the portfolio to, ensuring effective governance, and supporting high-quality program delivery across a diverse and complex change portfolio. You understand PMO governance and are experienced in delivering projects within complex technical environments. You excel at operating … quickly and balancing strategic planning with active delivery oversight. You bring a pragmatic, solutions focused mindset and are not afraid to challenge constructively to improve outcomes. You will have two PMO resources and a team of delivery managers to implement the programme. In this role you will ...

performance of business-critical services. You'll collaborate with onshore and offshore teams to resolve technical challenges, implement change, and contribute to continuous service improvement within a supportive and collaborative environment that encourages innovation, ownership, and professional development. CGI was recognised in the Sunday Times Best Places to Work … optimisation across a complex SAP landscape. Working closely with colleagues, vendors, and client stakeholders, you'll help deliver a stable and high-quality support service while proactively identifying opportunities for improvement. You'll contribute to technical planning, governance, and service delivery activities, helping to maintain operational excellence ...

maintain a consolidated and accurate view of Digital Transformation supplier expenditure, ensuring full transparency of all supplier-related costs (including maintenance & support, project delivery, and business-led spend) - Support the development and execution of supplier negotiation strategies, contributing to achieving improved commercial terms and overall value - Assist … negotiation, renewal and/or termination of Digital Transformation third-party contracts, ensuring compliance with Iberdrola purchasing, governance and ethical standards - Contribute to the delivery of year-on-year value improvements, including cost savings and cost avoidance opportunities across IT supplier contracts - Collaborate with VMO and DT colleagues ...

database issues. * Experience working with large-scale or business-critical systems. * Good understanding of software development lifecycle practices. * Experience working in structured project or service delivery environments. * Strong communication skills with the ability to work with both technical and non-technical stakeholders. * Ability to work independently and take … with data migration, ETL, or batch processing. * Experience using source control tools such as Git, SVN, or similar. * Familiarity with Agile, Waterfall, or hybrid delivery methodologies. * Previous experience working in an outsourced IT services or client delivery environment. ...

/Entra ID Background in IT infrastructure/IT operations (not just support desk) Comfortable acting as a technical escalation point Experience improving process, service delivery, or controls Some PowerShell or automation experience This role suits someone who's either already an IT Manager but still likes being ...

shaping how support is delivered to a growing customer base. You will be responsible for improving processes and ensuring a consistently high standard of service across a complex technical environment. The role We are looking for a hands-on leader who thrives on bringing structure to busy operations, developing … previous experience leading a technical support team, who enjoys creating structure, improving processes, and developing high-performing teams. You will be passionate about delivering service, managing technical challenges, and driving operational excellence within a growing SaaS business. Previous experience leading a technical support or service desk team couple ...

recruitment, resourcing, staff contracts, attendance, payroll, budgets, invoicing, performance reporting, resource planning and training and development. Under the direction of the Head of Service Delivery, you will ensure that the support provided aligns with organisational goals, relevant legislation and ICT strategies. You will also liaise with internal … external stakeholders to ensure that an effective business management support service is provided to the ICT function. Key Accountabilities Supporting the recruitment of IT employees, role requirements include: Constructing recruitment requests, business cases, job descriptions and job adverts, whilst maintain accurate record keeping. Single point of contact ...

Hybrid Permanent Hays are on the lookout for a Head of Cyber to provide both strategic and operational leadership across a multi-organisation shared service environment. This role supports a partnership of public sector organisations and reports directly to the Chief Information Officer (CIO). You will be accountable … inspire specialist cyber security teams, promoting a strong security culture across the organisation. Embed security-by-design principles across enterprise architecture, digital initiatives, and service delivery. Maintain effective cyber governance, policies, and performance metrics, ensuring alignment with recognised standards such as ISO 27001, NIST, CAF, and Cyber Essentials Plus. ...