12 of 12 Service Delivery Jobs in Glasgow

Head of Service & Operations Location: Edinburgh, Glasgow or London (Hybrid - 2 days per week in office) Salary: £70,000 - £80,000 + Bonus + Benefits including private medical, critical illness, income protection, generous holidays. Why This Role Is Exciting This is a brand-new leadership position created to shape … scale the Service Delivery and Operations function in a fast-growing SaaS environment. You'll have the autonomy to define strategy, implement best practices, and introduce automation and AI to transform how services are delivered. You'll work at the intersection of technology and business, influencing operational performance ...

analysing issues for effective resolution. Knowledge management This role includes writing and updating technical documentation to support knowledge sharing within the support team. Customer service support Given the strong focus on service delivery, customer satisfaction and mentoring first-line support are vital to this role. Configuration management … managing software versions for internal applications. Functional testing This role requires working with third-line teams and development to test application changes. Learning delivery The role includes training and mentoring first-line support staff. Knowledge and experience Over two years' IT support experience A strong focus on service ...

Application Deadline: 4 January 2026 Department: IT Location: Silverstone Description We are looking for an approachable and technically capable Service Desk Team Lead to manage our Service Desk team. You will champion daily IT operations, ensure outstanding customer service, and lead your team to provide effective support … technical support background, ready to step into a leadership role and further develop their people management skills. Key Responsibilities Lead and manage a small Service Desk team, supporting their development, performance, and technical capability to deliver exceptional IT services. Act as the primary interface between IT and end users ...

details Location: Birmingham, London, Manchester Capability: Advisory Experience Level: Senior Manager Type: Full Time Service Line: Corp Svs& People Contract type: Permanent Job Description T he Team Technology is one of the KPMG's priority investment areas – Connected Technology services the whole of the KPMG client-side business portfolio … through delivery of core technology, transformational processes and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations. ...

implementation journey from kick-off to configuration to deployment. This position will play a pivotal role in helping MindBridge drive the successful delivery of new solutions to our customers every day. Your key business partners include the sales and account management team, who play an important role … been part of or led change management or transformation efforts in the past. Your Responsibilities Implementation success ownership: Own the end-to-end implementation delivery for customers from kick-off to deployment, including workshop designs, analysis deep-dives and key deliverables. Work with global teams regularly and handle multiple ...

expert guidance and ensuring quality throughout the recruitment process. You will be responsible for creating and delivering excellent recruitment services and following the established service agreements. You will manage the end-to-end recruitment process working in conjunction with colleagues in teams such as Sourcing and Administration, utilizing relevant … Relationships Create and maintain trusted partner relationships with Senior hiring managers/stakeholders across the technology business. Independent execution of the end-to-end delivery of recruitment services to them, providing counsel, advising through insight and SME knowledge on the recruitment process and ensuring that timelines are correctly identified ...

clients to deliver. Role Overview: As a Technical Business Analyst at Glue Reply, you will play a critical role in shaping next-generation service offerings by defining and evolving innovative solutions. You will leverage modern data-centric and AI-driven methodologies to enhance cloud-based systems and platforms. Your … work will directly support complex, high-availability systems, ensuring robust, reliable service delivery and helping clients achieve strategic objectives. Responsibilities: Act as the primary liaison with clients during requirements gathering, ensuring a thorough understanding of business and technical needs. Translate business requirements into detailed functional and non-functional ...

simulations, incident response plans and cybersecurity awareness training Preparing reports, documenting findings and recommending improvements to strengthen cyber resilience Supporting proposal development and wider service delivery documentation Where you'll be doing it You'll be joining a long-established advanced systems integrator focused on operational technology ...

simulations, incident response plans and cybersecurity awareness training•Preparing reports, documenting findings and recommending improvements to strengthen cyber resilience•Supporting proposal development and wider service delivery documentationWhere you'll be doing itYou'll be joining a long-established advanced systems integrator focused on operational technology and digital transformation. ...

client satisfaction. Promote a positive corporate image of Info-Tech by ensuring that appropriate and specified standards are maintained in all sales, support, and service delivery activities. Accurately forecast annual, quarterly, and monthly revenues. Maintain high levels of engagement and ability to drive a collaborative and supportive team ...

technical stakeholders. Build dashboards and data products that track key business and client metrics. Identify opportunities to improve recruitment efficiency, workforce deployment, and service delivery through data. Ensure data quality, integrity, and compliance across all sources. Mentor junior analysts and contribute to building a data-driven culture across ...

clients by delivering innovative and effective solutions. Overview: As a Workday Time Tracking Consultant, you'll be responsible for ensuring the successful post deployment service delivery of Workday solutions for clients. Work closely with team members, as well as working independently and confidently to manage your own workload. ...