9 of 9 Service Delivery Jobs in Glasgow

ethernet troubleshooting Knowledge management: This role includes writing and updating technical information to support knowledge sharing within the support team Customer service support: The role requires a strong service delivery focus and customer satisfaction, including mentoring and training first line support staff Configuration management: The role involves … knowledge of Active Directory user/group management Understanding of LAN/WAN technologies - TCP/IP, Ethernet, ADSL, VPN A strong focus on service delivery and customer satisfaction Attention to detail with a methodical and thorough approach to work Ability to stay calm under pressure Strong written ...

employees Coming from a Financial, Legal or Insurance Background Resource management Performance Monitoring, KPI’s and Reviews Training and mentoring Stakeholder and Escalations Service Delivery experience Any experience JIRA or ServiceNow would be beneficial BAU and Project experience Managing both Infrastructure and Network Teams Working for a Global … Experienced within change management processes and CAB environments Working to and managing strict SLA’s Continuous Improvement - Identifying opportunities to streamline workflows and enhance service delivery IT Infrastructure Team Manager Technical knowledge Whilst this role is focused on the day-to-day management of the team, Project ...

employees Coming from a Financial, Legal or Insurance Background Resource management Performance Monitoring, KPI’s and Reviews Training and mentoring Stakeholder and Escalations Service Delivery experience Any experience JIRA or ServiceNow would be beneficial BAU and Project experience Managing both Infrastructure and Network Teams Working for a Global … Experienced within change management processes and CAB environments Working to and managing strict SLA’s Continuous Improvement - Identifying opportunities to streamline workflows and enhance service delivery IT Infrastructure Team Leader Technical knowledge Whilst this role is focused on the day-to-day management of the team, Project ...

Their ongoing development is driven by a commitment to core values: safety, sustainability, quality, innovation, excellence, and teamwork. Overview: The IT Manager leads the delivery, security, reliability, and ongoing improvement of IT services and infrastructure, acting as the strategic link between technology and business objectives. Reporting to the Head … develop IT Infrastructure Engineer and IT Support Engineer. Oversee performance, resource planning, and foster a culture of accountability and continuous improvement. IT Operations & Service Delivery: Ensure delivery of reliable IT services that meet business SLAs. Oversee incident, problem, and change management processes, serving as an escalation point ...

cloud, cyber security, or managed support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills ...

About the role & company: Valorem First helps businesses work smarter through practical, cost-effective technology and digital transformation. In this entry-level Service Desk role, you’ll support a range of clients by handling first-line IT support requests and working alongside experienced engineers to resolve technical issues. … technology works. You’re organised, able to manage multiple tasks, and know when to ask for support or escalate issues. Responsibilities: Respond to incoming service requests via phone, email, and our ticketing system Provide first and second line technical support to clients, troubleshooting common issues with guidance from other ...

Services Team Manager - Vetting, include Acting as the central coordination point for all vetting activity, planning and managing team workload across rollout phases Ensuring service delivery meets expectations, including SLA performance and customer experience Designing processes and producing collateral to support the retail rollout Managing dashboards and reporting ...

project delivery. The successful candidate will play a key role in maintaining, improving, and securing client IT environments while contributing to wider infrastructure and service improvements. This opportunity would suit an experienced support professional looking to progress into more senior technical responsibilities within a forward-thinking environment. Key Responsibilities … User Support: Deliver expert-level remote and on-site technical support via telephone and service desk systems. Troubleshoot, investigate, and resolve complex user and infrastructure issues. Project Delivery: Lead and contribute to infrastructure projects including server upgrades, workstation deployments, cloud migrations, and network implementations. Service Improvement: Develop ...

practical solutions that help build greater resilience into their businesses. Key Responsibilities Lead and deliver cyber resilience transformation programmes, owning end-to-end engagement delivery (scope, quality, timeline, budget) and ensuring outcomes measurably improve preparedness, response, and recovery. Design, run, and continuously enhance cyber crisis simulations and tabletop exercises … able to diagnose resilience gaps, design pragmatic target-state capabilities, and secure executive buy-in by linking cyber resilience to business continuity and critical service delivery. Experienced programme and engagement leader—able to structure and manage large, complex initiatives and deliver measurable resilience outcomes. Commercially astute and quality-driven ...