12 of 12 Service Delivery Jobs in Glasgow

you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.We are seeking an adaptable and forward-thinking Service Delivery Manager to manage service relationships with our key corporate clients and ensure their success in this rapidly evolving landscape Overview The Service Delivery Manager … is responsible for ensuring the seamless delivery of Mitel's products and services to our external customers. This role plays a critical part in driving service excellence, maintaining strong client relationships, and ensuring contractual commitments are consistently met or exceeded. Acting as the primary operational contact for key customer accounts, you will collaborate across internal teams to align … service delivery with customer expectations, commercial objectives, and evolving business needs. The successful candidate will bring a proactive, customer-focused mindset, strong leadership, and commercial acumen to deliver exceptional outcomes and continuous improvement. Responsibilities Service Management & Delivery Ensure that all contracted services are delivered to the agreed service levels, quality, and timelines. Provide monthly performance More ❯

Global Service Delivery Manager 📍 Location: Glasgow (Hybrid) 🕒 Working hours: 12:30pm – 9pm (UK time) 🌍 Global Scope: UK, Europe, US & APAC Lead Global IT Service Excellence at SThree We are seeking an experienced Global Service Delivery Manager to lead and evolve our Global Service Desk function . This is a high-impact leadership role where … you’ll manage a team delivering exceptional service across multiple regions, ensuring performance meets agreed SLAs and aligns with business priorities. About Us SThree is the global STEM-specialist talent partner, connecting sought-after experts in life sciences, technology, engineering, and mathematics with innovative organisations worldwide. We’re passionate about delivering game-changing service and creating a culture … where everyone belongs, is valued, and is connected. What You’ll Be Doing Lead & Develop a global team of Service Delivery Engineers, driving performance and succession planning. Own Service Delivery : Act as the senior escalation point for IT issues and ensure first-time resolution. Drive Continuous Improvement : Optimize processes, enhance efficiency, and support business growth. Collaborate More ❯

platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Service Delivery Analyst is responsible for providing analysis and reporting of IT services and managing IT escalations. This role supports the delivery of continuous service improvements from … internal, Group, and 3rd party IT providers. Customer Service: Support innovative changes to anticipate and satisfy customer needs. Service Transition: Clarify service requirements and ensure successful transition to live service. Relationship Management: Work with business and IT stakeholders throughout delivery. Operational Security: Ensure continued safety, security, and integrity of IT services. Supplier Management: Maintain accurate compliance and … continuity management data. Service Improvement: Support continual service improvement activities and service review meetings. Compliance: Ensure compliance with audit and regulatory requirements. Incident Management: Support major incident resolution and manage escalations. Service Level Agreements: Prepare service reports and communications tailored to different audiences. Cybersecurity: Help protect against cyberattacks and data loss by following standards and More ❯

Head of Service & Operations Location: Edinburgh, Glasgow or London (Hybrid - 2 days per week in office) Salary: £70,000 - £80,000 + Bonus + Benefits including private medical, critical illness, income protection, generous holidays. Why This Role Is Exciting This is a brand-new leadership position created to shape and scale the Service Delivery and Operations function … best practices, and introduce automation and AI to transform how services are delivered. You'll work at the intersection of technology and business, influencing operational performance, cost optimisation, and service quality. If you thrive on building structure, driving change, and leading teams through growth, this is your opportunity to make a real impact. Your First 12 Months Be the … connector across the business - align Engineering, Product, and Sales to deliver operational efficiency. Develop a commercially established Service Delivery Model - review current processes and propose improvements for change, problem, and incident management. Build a transformation road map - assess current levels, implement automation and AI tools, and create data-driven dashboards using Power BI. What You'll Be Doing More ❯

Head of Service & Operations Location: Edinburgh, Glasgow or London (Hybrid - 2 days per week in office) Salary: £70,000 - £80,000 + Bonus + Benefits including private medical, critical illness, income protection, generous holidays. Why This Role Is Exciting This is a brand-new leadership position created to shape and scale the Service Delivery and Operations function … best practices, and introduce automation and AI to transform how services are delivered. You'll work at the intersection of technology and business, influencing operational performance, cost optimisation, and service quality. If you thrive on building structure, driving change, and leading teams through growth, this is your opportunity to make a real impact. Your First 12 Months Be the … connector across the business - align Engineering, Product, and Sales to deliver operational efficiency. Develop a commercially established Service Delivery Model - review current processes and propose improvements for change, problem, and incident management. Build a transformation road map - assess current levels, implement automation and AI tools, and create data-driven dashboards using Power BI. What You'll Be Doing More ❯

applications, focusing on identifying and analysing issues for effective resolution. Knowledge management This role includes writing and updating technical documentation to support knowledge sharing within the support team. Customer service support Given the strong focus on service delivery, customer satisfaction and mentoring first-line support are vital to this role. Configuration management The role may involve configuring … and maintaining application settings or managing software versions for internal applications. Functional testing This role requires working with third-line teams and development to test application changes. Learning delivery The role includes training and mentoring first-line support staff. Knowledge and experience Over two years' IT support experience A strong focus on service delivery and customer satisfaction More ❯

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily in technology and data, and they're looking for their first … dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and want to make a … tangible impact, this role is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and manage the full change More ❯

About the Role We are seeking a Service Designer to support the transformation of services by placing individuals at the centre of the design process. This role involves applying service design and project management skills to create business-ready solutions. You will lead projects, collaborate with internal teams and external partners, and bring ideas to life through concepts … blueprints, prototypes, and new service delivery.This role would be well suited to a candidate with one or two years' experience in service design, particularly if they have worked with Interaction design.Key Responsibilities Apply design thinking and methods to solve complex and detailed problems Identify and use appropriate research methods (e.g., ethnography, primary/secondary research, co-design) to … with stakeholders Experience with Interaction Design Experience working within the public sector or higher education Enable co-leadership by designing solutions that empower individuals to participate in research and service design activities. Role ContextYou will work within a service design and innovation team that leads design activity across a broad portfolio, from strategic thinking to detailed product and More ❯

Contract Role – Banking Project Manager - Glasgow/Hybrid – 12 months initial – Inside IR35 We are seeking an experienced Project Manager with a strong background in IT delivery within banking, FS sector, ideally ServiceNow projects to join a leading banking organisation in Glasgow. The successful candidate will oversee the planning, coordination, and delivery of ServiceNow projects, ensuring alignment with … business objectives, governance frameworks, and regulatory standards. This role requires a hands-on, delivery-focused Project Manager who can work effectively with both technical and business teams to drive successful outcomes in a complex, fast-paced environment. Role Overview: Job Title: Banking Project Manager Location: Glasgow/Hybrid - 2 days per week onsite (non-negotiable) Contract Type: Contract Duration … banking or financial services sector projects , ideally ServiceNow projects (implementation, upgrade, or enhancement) Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CMDB ideally Excellent project planning, delivery, and stakeholder management skills. Experience managing Agile or hybrid delivery frameworks. Strong communication, reporting, and leadership skills - able to influence and engage senior stakeholders. Experience managing multi-disciplinary More ❯

proactive and customer-focused Field Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. Key Responsibilities … Resolve operating system and application incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security More ❯

Your new company An ambitious and forward-thinking organisation is undertaking a major transformation of its financial systems to improve service delivery and strengthen financial governance. As part of this strategic initiative, they are seeking a skilled and motivated Finance Systems Implementation Officer, initially for a 12 month contract, to support the successful rollout of a new finance … control reconciliations and data checks. Liaising with software suppliers and internal IT teams to resolve technical issues. Delivering training and technical guidance to system users Collaborating with finance and service teams to identify and implement system improvements. Ensuring compliance with financial regulations, accounting standards, and audit requirements. What you'll need to succeed To be successful in this role … manage multiple priorities independently. Experience maintaining and developing system interfaces. What you'll get in return This full-time contract offers: Flexible working arrangements, including remote working (subject to service requirements). All necessary IT equipment and support for effective home working. A collaborative and supportive team environment focused on innovation and improvement. A competitive salary Potential for contract More ❯

Global Infrastructure Lead , you'll be responsible for maintaining high availability, performance, and security of all network systems, while overseeing a skilled team of network engineers. You’ll ensure service levels are met across the board, work closely with third-party providers, and play a key role in shaping the firm’s evolving global network strategy . Key Responsibilities … line with SLAs and business requirements. Lead or contribute to major network projects, including an ongoing SD-WAN transformation . Collaborate with internal teams and external vendors to optimize service delivery and network evolution. Identify and implement process improvements to enhance operational efficiency and service quality. Maintain strong documentation, reporting, and compliance standards. Requirements Proven experience in More ❯