19 of 19 Service Delivery Jobs in Glasgow

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. … first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North ...

their strategic goals. As a Technical Team Lead (Applications), you'll take ownership of a complex application estate, guiding teams through operational challenges, driving service excellence and shaping technical roadmaps that deliver long-term value. Working within a collaborative and supportive environment, you'll have the opportunity to influence … decisions, mentor technical professionals and lead innovation across application support and service delivery, helping clients navigate change while delivering measurable business outcomes. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. ...

Junior Project Manager (Service Delivery) Glasgow (3 days a week in the office) Permanent Up to £38k plus excellent benefits We're working with a high-growth technology business in the financial infrastructure space who are looking for a Junior Project Manager to join their Service Delivery … This is a brilliant opportunity for someone early in their career who wants to move beyond coordination and begin building a future in project delivery, service operations, or technical environments . This role sits at the centre of a busy, fast-paced delivery function where ...

Service Desk Analyst Glasgow – Hybrid Competitive salary – 12-month FTC VIQU is working with a leading global professional services organisation to recruit a Service Desk Analyst to join their IT Service Desk function. This Service Desk role will focus on delivering hands-on technical support, incident … resolution, and service request fulfilment within a complex enterprise environment, ensuring high-quality IT service delivery across multiple locations. You will support day-to-day Service Desk operations, including troubleshooting, user support, device management, and remote working solutions, while contributing to service improvement ...

Enterprise Director – Delivery and Programs Glasgow (Hybrid) with some travel to client site. A bit about us At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. … that celebrates inclusivity and fresh ideas. Who are we looking for? We’re looking for an experienced Enterprise Director to lead Gamma’s enterprise delivery organisation across program and project management, delivery operations, customer deployment and strategic portfolios. You’ll be accountable for delivering complex telecoms ...

Analyst to join our growing Employee Experience and HR practice with a focus on the UK public sector. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences. You will … work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will ...

continuity to whole business.Services such as IT Communications, Office 365 services, Telephony, mobile telephony all require focus on ensuring payments are in time and service disconnection is not threatened due to nonpayment. Responsibilities and Accountability: Lead end-to-end procurement for hardware, software, cloud services, telecoms, and IT professional … gather, analyse, store and share knowledge and information to improve efficiency by reducing the need of teams to rediscover knowledge. Work with the IT Service Delivery and Operations team Leads to ensure that the Knowledge base is properly maintained by the team. Act as CSI (Continual Service ...

Junior Project Manager (Service Delivery) Glasgow (3 days a week in the office) Permanent Up to £38k plus excellent benefits We're working with a high-growth technology business in the financial infrastructure space who are looking for a Junior Project Manager to join their Service Delivery ...

quality technical documentation, including system configurations, process documentation, support runbooks, and architectural diagrams. Provide hands‐on engineering support for BAU operations, including incident resolution, service requests, and operational improvements across supported platforms. Deliver infrastructure‐related changes and project work, ensuring adherence to change management processes, security standards, and architectural … Linux, Active Directory, DNS, and DHCP. Administer and support virtualisation platforms such as VMware and/or Hyper‐V. Support end‐user and application delivery platforms such as Citrix and SCCM. Manage and support infrastructure monitoring tooling (e.g. SCOM, SolarWinds, Splunk or similar), ensuring effective alerting, visibility, and operational ...

performance of business-critical services. You'll collaborate with onshore and offshore teams to resolve technical challenges, implement change, and contribute to continuous service improvement within a supportive and collaborative environment that encourages innovation, ownership, and professional development. CGI was recognised in the Sunday Times Best Places to Work … optimisation across a complex SAP landscape. Working closely with colleagues, vendors, and client stakeholders, you'll help deliver a stable and high-quality support service while proactively identifying opportunities for improvement. You'll contribute to technical planning, governance, and service delivery activities, helping to maintain operational excellence ...

maintain a consolidated and accurate view of Digital Transformation supplier expenditure, ensuring full transparency of all supplier-related costs (including maintenance & support, project delivery, and business-led spend) - Support the development and execution of supplier negotiation strategies, contributing to achieving improved commercial terms and overall value - Assist … negotiation, renewal and/or termination of Digital Transformation third-party contracts, ensuring compliance with Iberdrola purchasing, governance and ethical standards - Contribute to the delivery of year-on-year value improvements, including cost savings and cost avoidance opportunities across IT supplier contracts - Collaborate with VMO and DT colleagues ...

Operating Models, S/4HANA Finance, Global Business Services (GBS) and Integrated Performance Management (IPM). You will take day‐to‐day leadership of delivery, help shape solutions, contribute to proposals, and manage teams to ensure high‐quality outcomes. Finance Operating Model • Support sales and lead workstreams that help … Deliver Finance Operating Model components including organisation structures, spans & layers, role clarity and decision rights, Global Process Ownership, governance and controls, data ownership, and service‐delivery models (Retained Finance, GBS/GCCs, hubs, CoEs), with embedded Transformation Delivery and S/4 Hana • Support sales and lead ...

responsible for delivering Vault services to customers running in Google Cloud You will work with the Vault squad supporting Engineering & Operational tasks, ranging from service delivery, automation, DevOps tasks and supporting an on-call rota Working with the Vault squad & wider Technology stakeholders, you will support the continuous ...

implementation and management of Oracle Finance solutions. Your deep understanding of shared services models and Oracle applications will enable you to drive efficiency, enhance service delivery, and support financial transformation initiatives. You will be at the forefront of transforming our clients' financial operations. You will leverage your expertise … clients, ensuring compliance with regulatory and security standards. Lead solution design workshops, translating business requirements into robust Oracle architectures across HCM/ERP. Oversee delivery teams, ensuring the technical integrity, performance, and quality of Oracle implementations. Provide strategic guidance to clients on Oracle roadmap planning, integration strategies, and transformation ...

shaping how support is delivered to a growing customer base. You will be responsible for improving processes and ensuring a consistently high standard of service across a complex technical environment. The role We are looking for a hands-on leader who thrives on bringing structure to busy operations, developing … previous experience leading a technical support team, who enjoys creating structure, improving processes, and developing high-performing teams. You will be passionate about delivering service, managing technical challenges, and driving operational excellence within a growing SaaS business. Previous experience leading a technical support or service desk team couple ...

talent acquisition processes. Experience delivering end‐to‐end Talent Acquisition transformation, including Target Operating Model (TOM) design, recruitment process and experience design, technology‐enabled service delivery, and change management. Optional: · Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven … solutions to address business requirements and improve people experience. You will be generating innovative ideas and frameworks to help solve problems, provide hands on delivery, and create insightful fact-based findings and recommendations, identifying and delivering on-sell or new sales opportunities. Through enabling clients to succeed, you will ...

outsourcing, and Centres of Excellence (CoEs), with a focus on embedding AI and automation to improve efficiency and employee experience.· Supporting the identification and delivery of AI and automation use cases across the employee lifecycle—working with platforms such as ServiceNow, Google Co Pilot, Microsoft Power Platform, and other … intelligent tools to enhance service delivery.· Applying data and analytics to workforce planning, organisational design, and performance measurement—using benchmarking and scenario modelling to inform recommendations.· Collaborating with stakeholders across HR and GBS functions to support change initiatives, facilitate workshops, and contribute to stakeholder engagement and adoption efforts.· Delivering ...

customer impact. This role is critical to Sapphire’s growth: you’ll lead post‐sales mobilisation from late‐stage handover through to steady‐state delivery , ensuring customers get high‐quality outcomes, on time, and aligned to their needs . 📍 Location: Glasgow — 3 days per week in our Glasgow office … gain UK security clearance (transferable clearance a plus) 💡 What you’ll do (the fun, impactful bits) ✅ Own mobilisation end‐to‐end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‐live” readiness. 🤝 Orchestrate delivery across teams (SOC, VM, awareness, consulting ...

Modern Apprentice within the Digital Services and IT Team, you will gain hands-on experience while learning the fundamentals of IT support and digital service delivery. You will work under the guidance of the IT Officers and the Head of Digital Services/IT, supporting routine tasks and developing … guidance. Project support (entry level): Assist with collating project documentation and preparing handover materials. Help gather simple requirements for system improvements under supervision. Support service transition activities by organising documentation for the Service Desk. Communication & representation: Communicate professionally with colleagues, volunteers, and external partners while developing your confidence ...