8 of 8 Service Delivery Jobs in Hemel Hempstead

Head of Service Delivery (6month FTC) Location: Hemel Hempstead Job Type: Fixed Term Contract - 6months with potential for extension or permanent role Competitive Compensation: Based on experience A new exciting Fixed Term Contract opportunity has become available on an initial 6-month basis for a Head of Service Delivery to oversee customer services and service desk operations in Hemel Hempstead for a global leading digital solutions company. This strategic role is ideal for someone with extensive experience in IT Service Management (ITSM) systems, to ensure the highest standards of service delivery. The successful … hire will manage both the Service Delivery Manager and Technical Manager, driving excellence across all service delivery platforms. Day-to-day of the role: Execute a strategic vision for service delivery, aligning with company goals and exceeding customer expectations. Oversee customer services and the More ❯

Description The Cost Estimator supports the UK & German sales activity by developing and delivering timely and accurate costing for complex high value multi-year service contracts, bids and renewals, so being fluent in both German & English is a must for this position. The role sits as part of a … to help bids teams and sales colleagues create innovative bid strategies. Gather inputs and data (cost, field, market) from specialists around the business including service delivery, supply chain, engineering, finance, legal, programmes and product management, ensuring they are accurate, to build deal costing. Build costing and pricing models … Provide accurate and timely costing (and where applicable pricing) inputs to business cases, in accordance with the agreed schedule. Support briefing of costing to service delivery teams for won business. Communicate status and process of costing and pricing activities to key stakeholders. Create and use standard, repeatable methodologies. More ❯

part of wider projects. Work with all relevant staff and departments to accurately forecast resources required and understand and communicate any potential impact to service or project delivery timescales Be responsible for managing Health and Safety within a complex technical environment, including working with FM to manage the … Safe Systems of Work Manage a substantial budget and have financial control of all expenditure for your facilities through our ERP system Ensure all service partners and specialist sub contactors/vendors adhere to strict service guidelines and maintain the Service Level Agreement metrics required to support … your facilities and our customers Provide monthly and ad-hoc service performance metrics of our key service delivery targets Ensure all assets and systems are maintained to a standard set by our Critical Facilities Maintenance department to ensure reliability, statutory and mandatory compliance and business performance Liaise More ❯

An experienced Service Desk Supervisor is required for a well-established M&E Contractor with over 40 years in the industry. This role is based at the company's head office in Hemel Hempstead, with occasional travel to Romford or Holborn for training or meetings. The Service Desk … Supervisor will oversee two direct reports and coordinate the planning and scheduling of work for approximately 20 engineers, working closely with the Service Manager. The Maternity Service Desk Supervisor will be responsible for managing daily operations, ensuring efficient scheduling, service delivery, and effective communication with both … updates to the CAFM system. The role is central to supporting safety, quality, and compliance while driving team collaboration, innovation, and continuous improvement in service performance. This is a minimum 12-month contract with the potential for a full-time permanent position. Servicedesk Supervisor Maternity Cover Job Requirements Previous More ❯

Group Service Desk Manager Permanent/Full-time Company Profile An exciting, forward-thinking, and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes. Now hiring for an experienced Group Service Desk Manager to lead and develop the service … desk teams due to continued growth and expansion in customer base and demand Opportunity This is a fantastic opportunity for a talented and driven Service Desk Manager looking to join a forward-thinking and rapidly growing company, who offer outstanding support and professional development, clear career progression pathways, as … well as unrivalled job security and stability in a fast-paced and rewarding environment. Key Responsibilities Lead and manage the group's service desk teams to deliver outstanding technical support and customer service. Oversee daily operations across multiple service desks, ensuring performance against KPIs, SLAs and client satisfaction More ❯

stability. Job Profile The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯