1 to 25 of 34 Service Delivery Jobs in Leeds

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed More ❯

Were Hiring! Principal IT Service Delivery Manager Location: Morley/Hybrid Department: IT Services At EVRiwe lead the way in delivery, and always on the lookout for new talent! Were market leaders and we invest to keep on growing. We aim to think inside and outside the box, striving to be the carrier of choice for every … consumer in the UK. We have an exciting opportunity for a Principal IT Service Delivery Manager to join the Evri IT team. Your Mission As our Principal IT Service Delivery Manager , youll be the driving force behind how we design, deliver, and continuously improve IT services across Evri. Youll lead with vision and purpose, ensuring our … technology supports our people and customers. Interested? Then here is what you need to be successful at Evri! Responsibilities: Set the Strategy: Define and deliver the roadmap for IT Service Design, Transition, and Delivery aligned with business and IT goals. Lead Service Excellence: Own key ITSM practices including Service Delivery, Change & Release, Continuity, Capacity, and More ❯

Job summary The Deputy Director for Technology Services will be responsible for leading the Technology Estate for UKHSA, including the delivery of software and infrastructure platforms and technical operations. They will be accountable for Workplace Platforms, which encompasses office productivity, end user devices and identity, telecoms, and for the resilience, security and cost-effective provision of these services. They … Digital DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service … with a wider team of approximately 100 full time staff, who are all nationally dispersed. The post holder will also be expected to manage and be accountable for the delivery of consultancy services teams, managed services suppliers, etc and has full accountability for budget, capability, and service of the above functions. Main duties of the job Key responsibilities More ❯

collaboration, and compliance across our UK business. This role will work closely with existing IT support functions and may evolve to take ownership of aspects of the IT support service, depending on how the organisation grows. The successful candidate will bring a collaborative approach, helping to align support and workplace technologies for a seamless user experience. While predominantly based … Design Contribute to the technical strategy and roadmap for workplace technologies in the UK, aligned with PEXA Group's global standards and goals. Take primary responsibility for execution and delivery of the strategy, balancing the everyday needs of the business with delivery of projects and initiatives. Design and maintain secure, scalable solutions using Microsoft AD, Entra ID (Azure … ID and legacy AD policies, structures, and access controls. Operations & Support Collaborate with the owner of IT support services to ensure alignment of incident resolution, device lifecycle management, and service experience. Provide leadership and technical guidance on workplace-related support issues, with potential to assume line management or service ownership as the organisation grows. Act as the senior More ❯

Service Delivery Manager Are you a proactive and data-driven operations professional with a knack for incident resolution and continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll lead a … technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution … root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as an incident commander during high-priority events Identify and address training needs across the support team Champion customer-centric support and process automation About You More ❯

About The Role Hippo is recruiting for senior consultants in service design . Service designers take a holistic approach to evaluating our client's business ecosystem and lead the strategic planning for our client's services. You'll co-create new service propositions or evolve existing services and manage relationships between different groups. You're a champion … of user-centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design. What you'll do As a senior consultant in service design , you'll be seen by the client project team and senior client stakeholders as a trusted expert in your field. You … may perform the role of a service delivery lead overseeing Hippo's project delivery team. Depending on the size, complexity, and needs of the project, you will manage various dependencies across teams and departments. You will support the team in delivering at pace by working effectively across organisational, technical, and situational boundaries and translating concepts into tangible More ❯

the staff. We want to make schools more joyful places to work, as well as learn. About the role We are looking for a collaborative and analytical 2nd Line Delivery Manager to join our 2nd Line Support team and help the 2nd Line team in breaking down complex tasks, and gathering resources and requirements where needed. The remit and … with Product and Engineering to implement preventive measures. Track and report on key metrics like MTTR, % problems with diagnosed root cause, and incident volume. Continuous improvement: Monitor and manage service levels, ensuring adherence to SLAs and KPIs. Identify areas for improvement and implement changes to optimize performance. Collaborate with team leads to ensure effective resource allocation and workload distribution. … sharing within the team. Identify training needs across the team Cross-Functional Collaboration: Build strong relationships with engineering, product, and other relevant teams to facilitate efficient problem resolution and service delivery. Champion the voice of the customer and ensure their needs are prioritized. Be one of our dedicated incident commanders Operational Excellence: Implement and maintain robust operational processes and More ❯

Lead our global network and infrastructure operations. In this critical leadership role, you will be responsible for ensuring the availability, reliability, and performance of our networks & infrastructure, driving successful delivery of IT services and project engineering resource. This position blends operational leadership with hands-on oversight to drive team performance, continuous improvement and management of 3rd party suppliers. This … strategy teams to support the execution of infrastructure plans and upgrades. • Manage vendor relationships and contracts related to infrastructure and network services, ensuring costeffectiveness and SLA adherence. IT Operations, Service Delivery & Project Support • Lead the IT Operations and Service Delivery teams to provide consistent, high-quality services across all business units and geographies. • Establish and track … KPIs and SLAs to measure performance, uptime, and service quality, and implement improvements as needed. • Ensure engineering teams are effectively supporting and delivering IT projects, including deployment of new technologies and services, infrastructure rollouts, system migrations, upgrades, and store openings and refits. • Work closely with project managers and stakeholders to align engineering resources with project timelines, budgets, and goals. More ❯

public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We are looking for an ITAM Analyst to join our team on a permanent … basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds, this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. … The current Service Delivery offers prospective candidates the opportunity for significant recognition, skills and technology exposure, and career development and training across multiple business areas. Key responsibilities Oversee IT Asset Management (ITAM) lifecycle: Manage procurement, deployment, maintenance, and disposal of IT assets, ensuring accurate inventory and compliance. Manage digital certificates: Ensure timely renewals, compliance with security policies, and More ❯

2nd Line Delivery Manager - Leeds (Hybrid) Salary: From £40,000 per annum Are you a proactive and data-driven operations professional with a knack for incident resolution and continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem … technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution … root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as an incident commander during high-priority events Identify and address training needs across the support team Champion customer-centric support and process automation About You More ❯

customer projects across a range of GRC services in line with your current capabilities, and future capabilities after suitable training/mentoring. You will be responsible for providing professional service delivery including but not limited to; consultancy services and audit/assessment services against multiple security compliance frameworks/standards, and delivery of other GRC consultancy services … as required to service our customers’ needs. This role will require additional activities as part of your job responsibilities to support the delivery of services which will include, but not limited to; customer scoping calls and scoping activities, quality assurance activities, customer project admin/planning, service development activities, internal collaboration with other Claranet teams to provide … and support customer project delivery, shadowing and mentoring where appropriate. Beyond this, you may work with other stakeholders across the wider business in support of Claranet’s mission building new and exciting services, enhancing, and improving existing service offerings, and delivering additional services within the Cyber Practice function. Role Mission Claranet UK’s strategy is to build long More ❯

role We are seeking a detail oriented Customer Reporting Analyst on a Fixed Term Contract basis until the end of December 2025. In this role you will support the delivery of customer-focused reporting by executing, maintaining, and enhancing automated reporting tools (macros), querying internal data sources, and producing both regular BAU and ad-hoc reports in a timely … and organisational skills Ability to work under pressure and meet tight deadline Experience Previous experience in a reporting, data, or MI role Experience working with customer-facing reporting or service delivery Proven ability to maintain and improve VBA-based automation Experience producing regular BAU reporting Familiarity with data governance and quality assurance practices Qualifications: GCSE Maths Grade C More ❯

employees in more than 100 locations worldwide, this is a fantastic opportunity to join a respected organisation known for its people-first culture, commitment to innovation, and high-quality service delivery. The Role As an Information Security Consultant , you'll play a key role in enhancing the organisation's cyber resilience. You'll provide expert support across Microsoft More ❯

Development Manager (Managed Services) Location: Leeds, West Yorkshire Salary: £35,000-£40,000 OTE £85,000+ (Uncapped) + Training Budget, Private Healthcare, Pool Cars, 30 Days Holiday (rising with service), Hybrid Working We’re looking for a Business Development Manager to join a well-established, fast-growing Managed Service Provider (MSP) based in Leeds. This is a key … sales campaigns (email, LinkedIn, webinars)- Work with presales and technical teams to build tailored IT solutions- Qualify and progress opportunities using the MEDIC sales framework- Handover to project and service delivery teams for onboarding- Collaborate with marketing to refine messaging based on market feedback Requirements: - Minimum 5 years’ experience in a Managed Service Provider (MSP) or IT … in a business that truly values quality and long-term client relationships. Apply now or get in touch for a confidential conversation. Keywords: IT Sales, Business Development Manager, Managed Service Provider, MSP, Microsoft Licensing, Cloud Sales, CSP Sales, Professional Services Sales, Microsoft 365, Azure, Cyber Security Sales, Leeds IT Jobs, Hybrid Sales Role, Technical Sales, SaaS Sales, IT Solutions More ❯

Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) . Technical information about this website's accessibility The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and … and operational resilience specialists to help shape the regulators' joint oversight approach for Critical Third Parties (CTPs) and their services supporting the financial sector Contribute to the preparation and delivery of departmental engagements with a broad range of stakeholders, including HM Treasury, the Bank of England, PRA, National Cyber Security Centre and I nternational counterparts Assess CTPs' compliance against … strategy, doing thematic reviews, preparing meeting agendas and drafting internal briefings Participate in discussions with senior leaders from CTPs (e.g. CISOs, CIOs, COOs) focused on the resilience of their service delivery What will you get from the role? This role provides a meaningful opportunity to support the Department's strategic commitment to reducing operational disruption across financial services More ❯

on (phone number removed) to find out more. Keywords: Technical Account Manager, IT Account Manager, MSP, Office 365, Client Support, IT Solutions, IT Advisor, Leeds, West Yorkshire, Infrastructure Support, Service Delivery, Customer-Focused IT More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation … laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues More ❯

Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide More ❯

days per week on-site, including Mondays) Contract: 12 months Rate: Umbrella Are you a Mac expert ready to lead the development of an enterprise-grade Apple support service? We're looking for a Mac Specialist to join a high-performing service desk team, taking a lead role in building and delivering first-class macOS support across a … Mentor junior staff and champion best practices for Apple support. Use ServiceNow to manage incidents, track trends, and ensure SLAs are met. Collaborate with cross-functional teams to enhance service delivery. Stay current on the latest macOS updates, features, and security protocols. What we're looking for: Strong hands-on experience with macOS and Apple hardware in a corporate … skills and the confidence to lead in a support environment. Apple certifications (ACSP, ACTC) are highly desirable. This is an exciting opportunity to shape and lead a Mac support service from the ground up, in a collaborative and forward-thinking setting. Apply now by clicking the button below. If you haven't heard from us within 48 hours, unfortunately More ❯

Service Delivery Manager Are you a proactive and data-driven operations professional with a knack for incident resolution and continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll lead a … technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution … root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as an incident commander during high-priority events Identify and address training needs across the support team Champion customer-centric support and process automation About You More ❯

Contract Opportunity: IT Project Manager – £450/day – Outside IR35 – Remote Are you an experienced IT Project Manager with a strong background in Managed Service Providers (MSPs) and Financial Services We’re looking for a confident, delivery-focused professional to join a dynamic team on a 3-month contract . Key Details: Role : IT Project Manager Type : Contract … Proven experience delivering IT projects in MSP environments Strong understanding of financial services sector requirements Ability to manage multiple stakeholders and vendors Generalist IT knowledge across infrastructure, cloud, and service delivery Excellent communication and organisational skills Nice to Have: Certifications such as Prince2 , PMP , or Agile/Scrum Experience with regulatory or compliance-driven projects More ❯

Repairs, Maintenance and Assets team Reporting into the Director of Housing Operations and overseeing a team of 2 surveyors and administrator Responsive repairs and planned investment To ensure the delivery of a housing management service that meets customer expectations, regulatory standards, legislation and the organisation's financial and service delivery targets Management of stock condition surveys … of 4 years experience in a similar role Experienced in preparing and managing budgets Proven track record in delivering repairs and maintenance for residential properties Experience in leading the delivery of asset management strategy and stock condition surveys Commutable distance to West Yorkshire Passion and understanding for the Not-For-Profit housing sector What's on Offer Up to More ❯

email and Intercom Management of our vendor management systems Using the Coople platform to ensure the best coverage possible of our clients’ jobs over the weekend Assisting with the delivery of large staffing requests from key clients Collecting feedback from users on potential optimisations and improvements for our platform and services. Onboarding of new users to Coople and assistance … of our worker pool Review worker profiles, previous experience and general recruitment tasks over the weekend Supporting our Cooplers reaching their goals and finding rewarding work Delivering the best service possible for our clients You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery Coordinating and organising handovers to ensure the … your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays. Skills required: Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment Previous experience in the hospitality sector Strong communication skills, both written and verbal Proactive, solution-oriented More ❯

students from 170 different countries and over 9,000 staff of 100 different nationalities. As we embark on an ambitious Digital Transformation, we are investing in our IT Service, which is key to developing our learning and research capability as we strive to collaborate across the globe, attacking global issues. The role will provide support and service delivery for timetable, GRAD and Banner student record systems. Although you do not necessarily need experience in the Banner, GRAD or timetable systems, you will have strong customer service experience, experience or an interest in developing SQL skills, and a willingness to learn these systems. Your excellent communication skills will be utilised when working with a wide range of More ❯

opportunity Our Global Tax & Legal Digital Innovation AI Program Assistant Manager will have responsibilities and duties organized around two operational workstreams of the Digital Innovation team's AI program; Service Delivery Transformation and AI Experimentation initiatives. Responsibilities: Service Delivery Transformation Collaborate with GT&L Platforms & Digital Transformation, Chief Technology Office and Global Asset Program CoE to … across a selection of the following skills: Project Management, technology development and prioritization, innovation management, new product ideation, serving in complex, matrixed, or multi-faceted environments, or equivalent. GenAI service delivery transformation and/or client activations. Ability to develop effective relationships at all levels, including senior and executive leadership. Exhibits excellent organization and Program/Project Management More ❯