17 of 17 Service Delivery Jobs in Leeds

Are you a driven and experienced IT professional ready to lead and elevate technology service delivery? We're seeking a talented Technology Service Delivery Manager to lead our small helpdesk team. You'll be instrumental in ensuring the efficient delivery of our technology services, managing … Leeds, with occasional evening or weekend work required for urgent issues. Your Role: Team Leadership: Manage and mentor a small team of helpdesk technicians. Service Delivery: Oversee the timely resolution of issues and adherence to SLAs. Customer Support: Act as the primary escalation point for customer issues. Process … Improvement: Identify and implement best practices to enhance service delivery. Reporting: Generate regular reports on performance, satisfaction, and key metrics. Stakeholder Management: Collaborate with other departments to align technology services with business needs. What You'll Need: Strong leadership and team management skills. ITIL Foundation Certification. Proficiency in IT More ❯

aspects of Project Management Integration such as Risk & Opportunity Management The role will also provide direct support to Portfolio, Programme and Project Managers, and Service Delivery Managers, as required within the framework of the local Programme Management Office Common Role Accountabilities Contribute to a culture of delivery excellence across the delivery community Act as a source of best practice guidance on project management processes relating to project set up, overall and specific control during execution and close down activities Undertake the common administrative and management support activities for projects, programmes and portfolios Produce management information … including scenario modelling, in direct support of analysis of a project, programme or portfolio's health Support delivery governance and reporting requirements The responsibilities and accountabilities of work associated with this role are: A PM&C Professional is expected to have an awareness of the project management lifecycle and More ❯

our behaviours and always focusing on what matters with a commercial mindset. Leading and motivating the Colleague Services team, developing talent and delivering against service level agreements, legal and regulatory requirements and actively seeking user feedback and continuously improving ways of working to optimise service delivery outcomes … user experiences. What you'll bring to the role: Significant experience of leading and shaping colleague services (preferably within a People/HR centralised service model), in a fast paced and regulated environment. Experience of designing and delivering efficient digital first user journeys which provide an engaging user experience More ❯

of the significant threat that the protected systems are subject to. This role requires a minimum of DV clearance. This role reports to the Service Delivery Manager. The Role You will be: Accountable for ensuring all relevant potential cyber threats and key vulnerabilities are detected, triaged and reported … on daily. Accountable for all regular reporting and ensuring the efficient delivery of all threat intelligence and vulnerability products by their respective deadlines. Where there is not established schedule for a product, the lead is responsible for ensuring that an achievable deadline is set and the work is fairly More ❯

of the significant threat that the protected systems are subject to. This role requires a minimum of DV clearance. This role reports to the Service Delivery Manager. The Role You will be: Accountable for ensuring all relevant potential cyber threat and key vulnerabilities are detected, triaged and reported … on daily Accountable for all regular reporting and ensuring the efficient delivery of all threat intelligence and vulnerability products by their respective deadlines Where there is not established schedule for a product the lead is responsible for ensuring that an achievable deadline is set and the work is fairly More ❯

overseeing a variety of operational contracts. You will work closely with internal teams and external third-party contractors, ensuring that contracts are effectively managed, service delivery is aligned with agreed terms, and operational goals are met. Key Responsibilities: Manage end-to-end contract processes, ensuring compliance and smooth … as the primary point of contact for both internal teams and external contractors, providing expert guidance. Ensure the effective execution of contractual obligations and service delivery. Attend Senior Leadership Team (SLT) meetings as the Programmes commercial/contract manager lead. Work with the Programme admin team and finance business More ❯

empower a growing team of cyber sales professionals. Providing clarity, accountability, and professional development. Driving strategy: Collaborate with the C-suite, Marketing, Product, and Service Delivery teams to align on go-to-market plans, pricing, and positioning. Championing innovation: Stay ahead of the curve on emerging technologies, market More ❯

a genuine hunger for continuous learning and improvement to join the growing team in Leeds! As a part of a collaborative digital and client service team, you'll be leading the execution, management, and refinement of SEO strategies across a diverse range of projects. This is an excellent opportunity … keyword analysis, site optimisation and performance reporting. You’ll support the mentoring of junior team members and contribute to department growth initiatives to enhance service delivery and scale the SEO and technical division. Along with a competitive salary and a host of perks, you’ll join a supportive … your technical expertise, and be part of an environment that encourages ideas, challenges the norm, and rewards initiative! Key Responsibilities: Lead on the planning, delivery, and optimisation of SEO strategies across multiple client accounts. Execute technical SEO audits and deliver actionable recommendations. Work towards improving organic performance and maximising More ❯

in the development and implementation of account plans. Assist in the preparation of sales proposals and quotes. Collect and analyse customer feedback to improve service delivery and customer satisfaction. Provide product demonstrations and training sessions to clients as needed. Work closely with internal departments such as Technical, Customer More ❯

and industry developments, as well as maintaining and developing their professional team and continuing the development of their systems to assist in high quality service delivery. The role will be varied, including project managing from routing, through to construction and completion, and providing consultancy services associated with benchmarking, procedures More ❯

businesses, particularly those operating in the tech and R&D-intensive sectors. As Head of Tax, your key responsibilities include: Lead and oversee tax service delivery, ensuring technical accuracy, commercial value, and excellent client experience. Act as the go-to expert on complex tax areas including R&D More ❯

maximise the value of our products and services. Collaboration and Engagement: Work closely with colleagues across Marketing, Legal, and Operations Teams to ensure seamless service delivery. Youll liaise with our partner companies to establish and nurture business relationships. Act as a brand ambassador and represent System C at various More ❯

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. We are now looking to recruit an Administrator to work for our Engineer Attendance team in our More ❯

in a fast-paced digital environment. You'll work closely with designers, developers, and clients to keep projects running smoothly and ensure top-quality service delivery. Key Responsibilities: Update and maintain client websites and product content Handle client requests including design changes and feature updates Produce regular and ad More ❯

based solutions. Your role will focus on maintaining and supporting on prem legacy systems during ongoing transformation to cloud-based (AWS) software as a service (SaaS). Your role would be in 60% focussing on supporting Applications/systems that sit on SQL, and 40% would be general Infrastructure … teams. Ensure the legacy systems continue to run smoothly during the transition to cloud-based solutions. Collaborate with cross-functional teams to ensure effective service delivery. Troubleshoot and resolve system issues, implementing necessary fixes. Contribute to the ongoing optimization of systems to meet evolving business needs. Assist in coordinating More ❯

based solutions. Your role will focus on maintaining and supporting on prem legacy systems during ongoing transformation to cloud-based (AWS) software as a service (SaaS). Your role would be in 60% focussing on supporting Applications/systems that sit on SQL, and 40% would be general Infrastructure … teams. Ensure the legacy systems continue to run smoothly during the transition to cloud-based solutions. Collaborate with cross-functional teams to ensure effective service delivery. Troubleshoot and resolve system issues, implementing necessary fixes. Contribute to the ongoing optimization of systems to meet evolving business needs. Assist in coordinating More ❯

An Opportunity for a Scrum Master has been announced to work with us on a permanent basis to uphold our brands values through our service delivery. As a Scum Master you will by driving continuous improvement in our development teams by guiding them on best working practice, and assisting … Leeds (Hybrid position – 1/2 days per week on site) Salary: £40,000 Skills required for this position: Customer experience focused – focused on delivery Excellent communication and presentation skills Strong desire to drive continuous improvement, development and team practices Good knowledge of Scrum methodology (Experience or certification PSM More ❯