9 of 9 Service Delivery Jobs in Leeds

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation … laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues More ❯

customer projects across a range of GRC services in line with your current capabilities, and future capabilities after suitable training/mentoring. You will be responsible for providing professional service delivery including but not limited to; consultancy services and audit/assessment services against multiple security compliance frameworks/standards, and delivery of other GRC consultancy services … as required to service our customers’ needs. This role will require additional activities as part of your job responsibilities to support the delivery of services which will include, but not limited to; customer scoping calls and scoping activities, quality assurance activities, customer project admin/planning, service development activities, internal collaboration with other Claranet teams to provide … and support customer project delivery, shadowing and mentoring where appropriate. Objectives and Key Results The Security Consultant is part of the Cyber Practice. The key objectives and results will be to: Successful delivery of customer GRC projects across the range of the Cyber Practice GRC services, in line with both employee capabilities and business needs Pursue customer satisfaction More ❯

users within the business. The successful candidate will also assist with IT-related projects when the opportunity arises. The IT Support team are responsible for providing a full support service to the business which includes account management, office 365 suite of apps, on site Windows based servers, printers, photocopiers and networking. When necessary, attending remote sites to provide onsite … support and install hardware. Responsibilities To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls … the IT Project & Support Team Leader. Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Leader. Maintain reports and logs in line with departmental policy. Obtain More ❯

a complex, multi-year programme that underpins our digital transformation and modernisation strategy, delivering innovative solutions across multiple platforms. This is a unique opportunity to influence enterprise architecture and service delivery at scale. Key Responsibilities Lead the end-to-end delivery of the S/4HANA transformation programme. Drive Service-Oriented Architecture (SOA) design and implementation. … Oversee integration of CRM systems, preferably Microsoft Dynamics 365. Manage greenfield development and migration of existing services to Cloud Service Architectures (SaaS, PaaS), ideally leveraging Azure and Google Cloud Platform (GCP). Ensure alignment with strategic objectives and stakeholder expectations across the university. Champion best practices in governance, risk management, and change control. About You Proven track record in More ❯

mission-critical, cloud-native platform transforming the way the UK housing market operates. You'll lead the UK Platform Team, drive incident response, ensure stability, and champion observability and service governance - all while collaborating with global technology teams. Opportunities like this are rare: you'll help bring a proven digital housing platform to the UK, building the operational model … from the ground up, setting standards, and shaping how the market works for years to come. If you thrive in platform operations, service delivery, and incident leadership - and want to make a real impact in a high-profile environment - this is your chance to lead a modern platform at the cutting edge of financial technology and help change … with engineering, security, and senior stakeholders Role Overview You will lead the UK Platform Team, ensuring stable, secure, and high-performing platform operations. This includes incident leadership, platform monitoring, service governance, and alignment with UK regulatory expectations. You'll act as the UK operational bridge between local and global engineering and service teams. Key Focus Areas Own UK More ❯

Engagement Develop and maintain long-term relationships with key clients, industry partners, suppliers, and contractors. Serve as the primary point of contact for new and existing customers, ensuring excellent service delivery and client satisfaction. Represent the organisation at industry events, networking forums, and trade exhibitions. Strategic & Commercial Input Contribute to the development of business strategy and market positioning … within relevant sectors. Work closely with engineering, operations, and delivery teams to prepare accurate and competitive proposals. Provide input into pricing models, commercial strategies, and partnership approach. Support internal teams with customer insights, forecasts, and commercial intelligence. Collaboration & Internal Engagement Collaborate with technical, engineering, project, and commercial teams to ensure solutions meet client needs. Report regularly on pipeline progress More ❯

Microsoft 365 platforms, drive automation through Terraform and HELM, and oversee the reliability and performance of our FortiGate and Unifi network estate. The role requires technical leadership, hands-on delivery, and a passion for continual improvement, balancing innovation with operational stability and security. Our tech teams keep us running 24/7 to make sure all our patients get … support Health and wellbeing initiatives Social events throughout the year Cycle to work scheme Green car scheme*(subject to minimum earnings Registration fees paid (GPhC, NMC, CIPD etc Long service bonus Refer a friend bonus Blue light card Hybrid working Commitment to CPD/training 25 days annual leave increasing with service Annual leave buy and sell scheme … monitoring and alerting via Azure Monitor, Microsoft Sentinel, New Relic and related tools. Driving backup, disaster recovery and high-availability strategies across critical workloads. Provide authoritative technical guidance to Service Operations, Cyber Security and wider Technology stakeholders. Leading incident investigations, root-cause analysis, and proactive remediation. Liaising with third-party partners and vendors to ensure reliable and secure service More ❯

future of credit and financial services in the UK. You’ll work closely with internal teams to coordinate data appends, ensure quality, and drive process improvements that enhance our service delivery. Alongside, you’ll study for the Level 5 Data Engineer Apprenticeship. Responsibilities: Manage batch appends through the end-to-end cycle, including file appraisal and feedback, processing, quality … control and delivery Collaborate with Client Management and Analytics teams to deliver customer value Work closely with teams in other geographical regions Prioritise effectively to meet client SLAs and business objectives Leverage engineering capabilities to champion transformative improvements to batch processes Use collaborative tools and agile techniques to manage technical process improvements Enhance skills in version control tools to … and efficient team collaboration Desirable skills & experience: Strong organisational skills Excellent communication skills—both written and verbal High attention to detail and ability to troubleshoot issues effectively Passion for service excellence and continuous improvement Ability to prioritise workload based on client contracts Basic Microsoft Excel, SQL, and PowerPoint Experience using R or Python Experience as a Data Analyst Experience More ❯

to develop. About the Role We are looking for an experienced Exam Consultant to join our team and play a key role in delivering a high-quality exam management service to schools. This is a varied and rewarding position where you will oversee the full exam cycle, provide expert guidance, and support schools in meeting compliance standards.You will also … mentor exams officers, helping to build confidence and capability within schools, while contributing to service development and innovation. Key Responsibilities Manage the full examination cycle for schools and clients. Coordinate entries, registrations, and timetables in line with awarding body requirements. Provide expert advice on JCQ regulations and exam processes. Generate seating plans, timetables, and analyse results for senior leaders. … Mentor exams officers and contribute to training and development. Collaborate with colleagues to improve processes and enhance service delivery. Attend remote meetings and occasional school visits. About You Minimum 2 years’ experience as an Exam Officer or Manager within a school or college. Strong knowledge of GCSE, A Level and vocational qualifications, plus JCQ regulations. Confident using MIS systems More ❯