13 of 13 Service Delivery Jobs in Newcastle upon Tyne

complex and challenging contractual performance on behalf of the NHSBSA. You will drive value and efficiencies, embed transformational change and look to continuously improve service provision, performance and customer experience. We're committed to being a flexible employer and are currently hybrid working. The office base for this role … in Newcastle on Thursday 5th and Friday 6th June. What do we offer ? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Flexible working Active wellbeing and inclusion networks NHS … teams and stakeholders to deliver impact. Provide strategic, technical and professional expertise to deliver a complex commercial and estates agenda. Drive business development and service improvement opportunities through commercially maximising emerging technology, digital user interfaces and utilising data, to meet user needs of rapidly developing and complex national business More ❯

of IT Infrastructure consisting of On-premises infrastructure, Private and Public cloud environments (Azure), voice and data networks provided by both internal and external service providers supporting the DDAT Strategy, including the implementation, management and on-going support. You will use your technical and business knowledge and co-ordination … skills to manage the day to day operational activities and relationship between service functions and business areas, ensuring a unified approach to service delivery from initial service design to service decommission. You will be required to work across the NHSBSA\\\'s locations and will be … home with the opportunity to be office based should you prefer, or if business needs require ito 27 days leave (increasing with length of service) plus 8 bank holidayso Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free More ❯

Service Delivery Manager - Newcastle Upon Tyne, NE1 6SN Salary: £46,148 to £52,809 a year Contract: Fixed term Working Pattern: Full-time Reference Number: G9914-25-0086 Job summary Working as part of a diverse team, our Service Delivery Managers will be responsible for ensuring … we meet all operational and service objectives, and that they are delivered on time and within budget. You will play a key role in creating real improvements in quality and productivity within our Customer Operations. The post holder will manage operational teams and successfully introduce and manage change by … ensuring any change is introduced at pace in a positive manner, playing a key role in creating sustainable improvements in cost, performance efficiency and service delivery. This position is Hybrid Working and is open Bridge House and Hesketh House. What do we offer? o Hybrid working - offering flexibility to More ❯

Job Summary Working as part of a diverse team, our Service Delivery Managers will be responsible for ensuring we meet all operational and service objectives, and that they are delivered on time and within budget. You will play a key role in creating real improvements in quality … ensuring any change is introduced at pace in a positive manner, playing a key role in creating sustainable improvements in cost, performance, efficiency, and service delivery. This position is Hybrid Working and is open at Bridge House and Hesketh House. What do we offer? Hybrid working - offering flexibility to … home with the opportunity to be office based should you prefer, or if business needs require it. 27 days leave (increasing with length of service) plus 8 bank holidays. Opportunities for development Active wellbeing and inclusion networks Excellent pension Various salary sacrifice schemes Employee Assistance programme, offering free More ❯

more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 18 May 2025 About Us Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed to … our people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of … and applications. This role is permanent, based at the Newcastle-upon-Tyne campus, and offers a variety of attractive benefits including hybrid working. Responsibilities Service Level Management: Owning the Service Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and More ❯

Processing Testing - you will help implement our new data processing testframework across our data platforms.We offer:o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (eg compressed hours)o Flexi timeo Hybrid workingo Career developmento Wellbeing and inclusion networkso Excellent pensiono NHS Car … and levels of understanding, including both technical and non-technical audiences, to influence, negotiate and secure value-based outcomes and sign-off ahead of delivery of services. 8. Horizon scan to keep abreast of new and emerging technologies and standards to support innovative and creative delivery of QA … we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected More ❯

architecture practices and should be committed to delivering high-impact, secure data solutions to achieve IBCA's objectives. This post is within a data delivery setting, especially one focused on AWS, Quantexa and Databricks. You will: set the direction for data architecture and infrastructure and provide technical guidance for … responsible for ensuring we have the right data architecture teams in place across the data platform and its products and will collaborate with data delivery managers and wider digital service delivery teams to make sure data architecture practices are embedded consistently and to industry standard best practices … and recruiting talent to the organisation provide leadership and guidance to a team of data architects and modellers, further developing your own data architecture, delivery management and leadership skills work with business stakeholders and across digital service teams, understanding their needs and translating them into high- and low More ❯

company specializing in IT automation solutions. Our flagship product, the Atria platform, empowers IT Providers, Telcos, Systems Integrators, and Enterprises to streamline operations, enhance service delivery, and optimize business processes. By integrating seamlessly with technologies like Microsoft 365, Active Directory, Citrix, and RDS, Atria automation enables service … in PowerShell scripting and a keen interest in IT automation. · Demonstrated problem-solving skills and the ability to address complex technical issues. · Proven customer service skills and a commitment to client satisfaction. · Strong written communication skills, with the ability to create clear and concise documentation and content. Desirable/… Active Directory, Citrix, Or another RDS Software · Background in IT support roles with a focus on automation. · Familiarity with integrating automation tools into IT service management platforms. · Experience in managing projects, with the ability to deconstruct tasks into manageable steps. Application Process Are you an IT professional feeling that More ❯

standardize global best practices, quality control, thought leadership, and client relationship management. Traffic Management Oversee global ad operations teams to ensure best-in-class service delivery. Establish and refine processes for flawless campaign execution, considering local nuances. Manage tagging, data collection, and operational activities aligned with campaign KPIs. Technology More ❯

and troubleshoot desktop hardware and software. Provide responsive, customer focused IT support both remotely and on site. Participate in IT projects and contribute to service improvement initiatives. Maintain accurate records of assets, installations, and software licensing. Mentor junior staff and support a culture of continuous learning. What We're … scheme. On-call rota bonus Plus many more This is an exciting opportunity to join a team that values innovation, inclusivity, and high quality service delivery. This role would require regular travel to multi-sites across the organisation. If you're ready to take the next step in your More ❯

maintain a high level of support service. You’ll collaborate closely with colleagues and customers to troubleshoot issues, enhance system performance, and ensure excellent service delivery. You’ll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. This … role is critical in supporting service-level agreements (SLAs) and key performance indicators (KPIs), especially during our emergency support coverage outside of standard working hours. This is a shift-based role as part of a 24/7 support team, which includes nights, weekends, and public holidays as part … passport, have single nationality status, and have resided in the UK for the past 5 years. What will I be doing? Delivering exceptional customer service and acting as a key technical point of contact during out-of-hours emergency support, 24/7. Supporting disaster recovery (DR) testing across More ❯

would like to receive job alerts by email: Software Engineering Team Lead Software Engineering Permanent - Full Time Newcastle-upon-Tyne, GB, NE991RN BBC PUBLIC SERVICE B'CAST Job Closing Date: 18/05/2025 THE ROLE • Job Reference: 23661 • Department: Content & Content Metadata • Location: Newcastle (This is a … a key role in defining the technical direction of the Unified Content Catalogue through collaboration with other engineering leads, as well as product and delivery colleagues. • Ensuring the team's technical direction and delivery are aligned with architectural and business goals. • Overseeing the operational health of services, with … a focus on observability, scalability, and resilience at scale. • Driving best practices in monitoring, alerting, and incident response to ensure reliable service delivery. • Advocating new technologies and approaches to ensure our products are industry leading. • Providing domain expertise across the wider Unified Content Catalogue team and beyond. • Ensuring a More ❯

a key role in defining the technical direction of the Unified Content Catalogue through collaboration with other engineering leads, as well as product and delivery colleagues. • Ensuring the team's technical direction and delivery are aligned with architectural and business goals. • Overseeing the operational health of services, with … a focus on observability, scalability, and resilience at scale. • Driving best practices in monitoring, alerting, and incident response to ensure reliable service delivery. • Advocating new technologies and approaches to ensure our products are industry leading. • Providing domain expertise across the wider Unified Content Catalogue team and beyond. • Ensuring a … high standard of engineering excellence within our products. Delivery: • Working with cross-discipline partners to plan and commit to quarterly deliverables. • Working with stakeholders across the organisation to align with goals and mission. • Delivering features using agile development practices. • Seeking out new tools and methodologies to evolve our development More ❯