11 of 11 Service Delivery Jobs in Newcastle upon Tyne

About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. … Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation. DIMENSIONS Budget: Responsible for managing project budgets for their projects and escalating where appropriate and in line ...

cloud, cyber security, or managed support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills ...

practical AI use cases such as ticket deflection and automated responses . This role will act as a trusted advisor , providing recommendations and guiding delivery within a blended onshore/offshore model. Key Responsibilities Phase 2 - Now Assist & AI Enablement Lead Phase 2 activation and configuration of ServiceNow … capability. Translate business needs into effective Now Assist and ServiceNow solutions. Educate stakeholders on best practices and platform capabilities. ServiceNow Delivery & Leadership Provide hands-on implementation support across ServiceNow modules (HR, ITSM). Make experience-led recommendations on configuration and design. Act as a senior technical and functional authority ...

responsible for designing, developing and implementing solutions using the MS Integration Services & MS Power Platform suite including but not limited to Logic Apps, Service Bus, Event Grid, APIM, Functions & Function Apps, SQL Server, Azure SQL, Dataverse, D365 modules, 3rd-party APIs, Azure Synapse, Fabric and Key Vault. You will … differing endpoints, technologies and data structures Provide expert guidance on Azure integration component implementation, configuration and customisation to meet business requirements. As part of Service Delivery, provide support to troubleshoot and resolve issues with data and application integrations and related environments. Collaborate with stakeholders at all levels ...

established technology services organisation is looking for an experienced Senior Network Service Engineer to join its service delivery team. This is a hands-on technical role providing 3rd line network support, resolving complex incidents, and supporting customers across diverse network environments. Youll play a key role … maintaining and improving customer networks, acting as an escalation point for technical issues, delivering upgrades and changes, and sharing expertise with wider service teams. Strong communication skills and a customer-focused approach are essential. Key Responsibilities Provide 3rd line network support and fault resolution Monitor, maintain, and improve customer ...

Title: Senior Account Director (Strategic New Business) Location: UK, hybrid About GTT: GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together … daily activities, you will be required to maintain regular contact with a variety of internal teams including Customer Success, Sales Operations, Product, Solutions Consulting & Service Delivery Teams. Duties and Responsibilities: Targets new customers, initiate contact and develop trusted partner relationships that develop tangible and large opportunities for GTT. ...

market initiatives Creating and shaping tailored propositions for carriers, including dark fibre and other high-capacity connectivity solutions Collaborating cross-functionally across finance, operations, delivery, and partner teams to ensure successful customer onboarding and service delivery Ensuring all activities meet stringent regulatory, legal, and security obligations Candidate ...

advising customers on bespoke capabilities. Develop and implement a sales strategy for managed IT/MSP services (e.g. managed IT hosting, cloud services, outsourcing, service-level agreements). Identify, qualify, and close new business opportunities (SME and enterprise clients), and expand existing accounts. Build and manage a pipeline … leads; conduct outreach, proposals, negotiations, and contract closure. Maintain relationships with key clients, ensuring high customer satisfaction, retention, and upsell opportunities. Work closely with service delivery and technical teams to ensure proposals are feasible and services delivered meet client expectations. Meet and exceed sales revenue and margin targets. ...

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

/systems/services in working closely with cross-functional teams to investigate root causes, implement corrective actions, and drive continuous improvement in DCS service delivery. This may also include working with or presenting to DCS customers and/or suppliers. In summary, you'll be managing the lifecycle … problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration ...

About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. … Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, en click apply for full job details ...