13 of 13 Service Delivery Jobs in Newcastle upon Tyne

able to travel into the Newcastle based office 3 days PW in order to apply for this role A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality … improvement across its enterprise systems. Mission of the Role: This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You'll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint. Role … Overview: You'll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills. Key Responsibilities: Oversee D365 service delivery, governance, and quality assurance Manage incidents, service requests, enhancements, and problem resolution Lead the More ❯

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a permanent basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working … closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. … Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in More ❯

The Role This role offers the opportunity to oversee the technological support provided by the team to the firm’s core practice areas by: Managing the legal technology support service provided by our team of technologists Providing technical expertise on complex legal matters and client solutions Line management of our team of technologists Collaborating with senior members of IDT … Key Responsibilities Matter and client support Serve as a front door for our technology capabilities. Manage capacity and triage requests for technologists’ expertise. Assist the team with prioritisation and delivery concerns where conflicting or demanding workloads arise, with reference to complementary roles & responsibilities matrices and the competency of other legal support teams. Oversee the monitoring, recording, analysis, and communication … of technologists. This includes performance management, administration of line management tasks e.g. budget controls, and ensuring compliance with the firm’s regulatory duties and policies. Manage engagement with IT Service Desk to ensure our colleagues experience seamless service delivery between the two teams with respect to technical support on legal matters and projects. Collaborate closely with your More ❯

you're passionate about technology, leadership, and making a meaningful impact, we'd love to hear from you. What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours or reduced hours) Hybrid working model Career development Active wellbeing and inclusion networks … using FinOps principles to optimise spend and improve transparency. Support the migration from on-premise systems to cloud, enabling scalable and secure solutions. Collaborate with senior leaders, architects, and delivery teams to embed cloud into transformation programmes. Build and develop a high-performing cloud team, fostering continuous improvement and technical excellence. Stay ahead of emerging technologies and lead the … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care Job description Job More ❯

Job summary Join NHS Business Services Authority (NHSBSA) in a transformative leadership role, playing a pivotal part in the delivery of the Future NHS Workforce Solution.The solution will build upon the success of the Electronic Staff Record (ESR), which is the HR and payroll system for the NHS. ESR processes £55 billion in payments each year to NHS colleagues … flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.o 27 days leave (increasing with length of service) plus 8 bank holidays.o Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you … and your loved ones Main duties of the job We are looking for someone with a deep understanding of workforce systems and experience in service delivery and optimisation within complex organisations. You should have the ability to lead teams, influence stakeholders at all levels, and manage large-scale projects. Excellent communication and data analysis skills, combined with a More ❯

Senior IT Service Manager Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Manager to join our Children's Services team supporting and leading on Live Service for DWP. Our teams use fresh ideas and leading-edge tech to … ability to troubleshoot and identify problems, clear pathways for resolution and engagement with relevant stakeholders to successfully manage service. Proven experience of leading individuals and teams to deliver IT service excellence with the ability to implement and translate strategy into action together with experience supporting personal development. Proven track record of analysis and identification of trending incidents, and supporting … queries to inform Knowledge Management Process and identify improvement opportunities Demonstrable experience of delivering a consistently high standard of customer service through collaboration with key stakeholders and liaison with internal and external teams to build effective relationships and knowledge. Demonstrable experience of using Elasticsearch or similar monitoring tool. Strong working knowledge of ITIL or other service management framework More ❯

Job summary Are you passionate about using technology to make a real impact in public service? Do you have experience in supporting software in the workplace and ensuring essential services are maintained and effective. If so, we would love to hear from you. As an Application Support Developer at the NHS Business Services Authority, you will play a key … a motivated and proactive individual looking to contribute to the NHS goals and work alongside talented IT professionals. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development … enhancing existing applications to ensure they meet business needs and deliver improved user experiences. Collaboration: Work closely with other IT teams, project managers, and business stakeholders to ensure successful delivery of support and development tasks. Testing & Documentation: Assist in the creation of detailed system documentation, test plans, and work instructions to ensure the smooth operation of applications. Incident Management More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees’ incidents and problems. So, why Parkdean Resorts? Well, besides the one-of-a … voice, email and IM chat), Ensure all support is logged and managed through ServiceNow., Ensure timely resolution of requests in line with agreed SLAs, Ensure exceptional levels of customer service, Escalate alarms from business systems via our monitoring software, Engage with 3rd line teams and/or external partners to seek advice or escalate complex issues, Support the management … needed Ensure that knowledge is shared across 1st and 2nd line Some of the skills and experience we are looking for: At least 1 year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to manage large volume activities More ❯

Job Summary: I am seeking an experienced and proactive Technical Service Desk Manager to lead my clients Service Desk operations in Newcastle. This role is pivotal in ensuring the delivery of high-quality technical support services to internal users and external clients, driving continuous improvement, and fostering a culture of excellence and accountability. Key Responsibilities: Lead and … manage the day-to-day operations of the Service Desk team, ensuring timely and effective resolution of technical issues. Develop and implement service desk strategies, policies, and procedures aligned with ITIL best practices. Monitor performance metrics and SLAs, producing regular reports and insights to senior leadership. Act as an escalation point for complex technical issues and ensure appropriate … resolution. Collaborate with infrastructure, application, and security teams to ensure seamless service delivery. Drive continuous improvement initiatives, including automation, self-service, and knowledge base development. Manage staffing, training, and development of Service Desk personnel. Ensure compliance with internal policies, data protection regulations, and security standards. Support major incident management and post-incident reviews. Essential Skills: Proven experience More ❯

infrastructure documentation, including incident reports and configuration details Apply deep technical knowledge and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required More ❯

As a Power Platform developer, you will play a key role in designing, building, and supporting a range of critical business applications. You'll work closely with stakeholders and delivery partners to provide high-quality solutions, while also supporting and mentoring more junior developers as the team grows. This is an exciting opportunity for someone who thrives in an … environment and wants to make a real impact by delivering digital services at scale. Key Responsibilities: Design, develop, and implement solutions using Power Platform, and Azure DevOps. Support the delivery of large, complex business systems such as case management and testing platforms. Build APIs and integration's to connect systems and improve service delivery. Apply modern software engineering … Fx, Power Automate, Model/Canvas Apps, and Dataverse. Familiarity with ALM pipelines, Azure DevOps, and PowerShell. Experience working within CRM Systems (ideally Dynamics) Hands-on experience in agile delivery environments, working closely with product owners, testers, and analysts. Strong problem-solving skills with the ability to explain technical issues to non-technical stakeholders. Experience mentoring and coaching others More ❯

systems for millions users. You'll be planning and designing research programmes that will inform the products and services we develop. You'll work closely with users and agile delivery teams to test both broad concepts and detailed service elements, ensuring that research findings are clearly communicated, understood, and translated into practical, actionable recommendations. We need a champion … of user-centred design and core research principles. You'll help build a shared understanding of user needs across teams and stakeholders, influencing design decisions and driving improvements in service delivery. You'll also help our product teams to collaborate, guiding them in interpreting research insights and maintaining a strong focus on user experience throughout the development lifecycle. Your … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £46,547. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You More ❯