19 of 19 Service Delivery Jobs in Newport

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

across various industries, from large multinationals to ambitious SMBs, all sharing a strategic focus on leveraging technology for sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will collaborate closely with Service Delivery Managers to ensure SLA compliance. They will work with Technical Resource Managers to build dedicated support teams tailored to … customer technical environments and service needs. The TSM will also oversee new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. Additionally, the TSM is expected to participate in a Duty Manager rota and serve as Incident Manager for P1 incidents. This is a full-time, permanent role that can be home … based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate should be capable of working both onsite with customers and remotely as part of a team. Responsibilities: Support SDMs in managing support services to meet contracted SLAs Participate in Service Review Meetings More ❯

Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately … members of staff, ensuring the smooth implementation of our existing IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely … delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices. More ❯

Act as the primary point of contact for assigned client accounts, building strong relationships and understanding their IT environment, challenges, and goals. 2. Monitor and analyze client health metrics, service levels, and key performance indicators (KPIs) to proactively identify and address potential issues or areas for improvement. 3. Conduct regular business reviews with clients, presenting insights, recommendations, and actionable … plans to optimize their IT infrastructure, enhance service delivery, and drive operational efficiency. 4. Collaborate with internal teams, including technical support, project management, and sales, to ensure seamless service delivery and coordinated client communication. 5. Provide ongoing training and consultation to clients on best practices, new features, and optimized usage of our managed services and tools. … 6. Gather client feedback, requirements, and insights, and work closely with product and service development teams to inform roadmaps and enhance our offerings. 7. Identify and pursue opportunities for service expansion, upselling, or cross-selling to drive client growth and revenue. 8. Maintain accurate and up-to-date client records, documenting interactions, issues, and resolutions in our customer More ❯

and supportive work environment. This role involves working with a wide range of technologies and services from secure APIs to scalable cloud applications while gaining valuable experience in agile delivery, DevOps and cloud architecture. You’ll be joining a forward-thinking organisation with a fantastic culture. They offer flexible working hours, a hybrid work model and a strong focus … your skills and progress your career. If you're curious about how large-scale digital systems are designed and want to develop your expertise in cloud development and secure service delivery, this is the perfect role for you! Key responsibilities include: Designing and building modern applications using C#, Python and Microsoft Azure Working with QA engineers and product … microservices and secure software design Bonus if you have experience working in a regulated or high-security environment If you have a passion for software engineering and an innovative, delivery-focused mindset then we’d love to hear from you. Apply now to take the next step in your career More ❯

and supportive work environment. This role involves working with a wide range of technologies and services from secure APIs to scalable cloud applications while gaining valuable experience in agile delivery, DevOps and cloud architecture. You'll be joining a forward-thinking organisation with a fantastic culture. They offer flexible working hours, a hybrid work model and a strong focus … your skills and progress your career. If you're curious about how large-scale digital systems are designed and want to develop your expertise in cloud development and secure service delivery, this is the perfect role for you! Key responsibilities include: Designing and building modern applications using C#, Python and Microsoft Azure Working with QA engineers and product … microservices and secure software design Bonus if you have experience working in a regulated or high-security environment If you have a passion for software engineering and an innovative, delivery-focused mindset then we'd love to hear from you. Apply now to take the next step in your career More ❯

delivering innovative software that empowers energy and water utilities to engage better with their customers. Function: The Business Consultant will work for the customer, and the Itineris project and service delivery teams, and will be responsible for the success of the UMAX solution by ensuring customers’ needs are managed, from a business and market regulations perspective . The More ❯

medications With appropriate permissions, this would also potentiate future use of access to the portal for enhanced services, including access to discharge information and requesting tests to support enhanced service delivery. The successful candidate will be required to take over the project management of the following in-flight project: The Project Manager will also be required to manage the … team members ) Will also be required to manage the day-to-day input and contribution from the project support/administrator. Duties and Responsibilities ·Lead and manage the successful delivery of national projects of significant size, complexity and risk ensuring that national projects produce the required products, to the required standard of quality and within the specified constraints of … benefits, risks, costs and sustainability issues. ·Describe and confirm the project vision, scope and definition ·Drive the project(s) through lifecycles, including project initiation and project closure, transition to service ·Line-manage staff across project, allocating responsibilities and assigning packages of work, taking accLead the project to deliver agreed outcomes within time, cost and quality constraints, ensuring project goals More ❯

application , which will enable you to become a functional expert . The role will be based in the UK (on site & remote). You will be part of the Service Delivery Team. This team provides 2nd & 3rd line functional and technical support to our customers after their go live. The Team is responsible for Application Management, Support and … other Impact), determine which functional changes are recorded to which sprint backlog and (after approval of the customer) realize the functional change. Ensure a professional and proactive approach to service delivery, aiming to go above and beyond just supporting customers. Participate in project and implementation activity to support the service readiness ahead of go live. Respect all … agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule to ensure the resolution of incidents. When functional questions arise, bridge between the client’s More ❯

Account Manager at Tunstall, you will work as part of the Regional Commercial Team in a sales role in support of the Sales Director, National Sales Manager and Operational Service Manager to ensure Tunstall grows its market share across the assigned region in the Health Housing and Social Care (H&SC) sectors. The Ideal candidate: You will have experience … paternity, adoption and shared parental pay entitlements, Private Health Insurance, Dedicated 24/7 employee benefits platform 'Verlingue' that include things like: free eye tests, retail discounts, EAP WeCare service - including a 24/7 online GP and mental health counselling service, Boost your learning and growth through access to a Talent Library with over 800 courses, covering … Your day-to-day responsibilities will include: Building a strong pipeline business by identifying new leads on a regular basis, Converting leads to prospects through gaining insight into their service delivery models, Educating prospects on new models of integrated health and care provision, Utilising a combination of transactional and consultative approaches to win new business, Actively targeting adjacent More ❯

development and maintenance of the data warehouse dimensional model and development of data marts. Ensure the adoption of best practices, develop standards and new processes to optimise cost and service delivery. Provide technical knowledge and expertise on the data warehouse environments. Operational Support Provide on-going support for the data warehousing environments. Work closely with application owners, vendors and … and expertise. We are proud of the diversity within Lewis Silkin and of our culture that allows people to be themselves at work, ensuring we provide the best possible service to our clients. We are committed to supporting candidates throughout the recruitment process by supporting anyone who requires adjustments, in order to ensure they have the opportunity to perform More ❯

Social network you want to login/join with: Legal Service Delivery Manager, newport, wales col-narrow-left Client: IP Support, The Law Support Group Location: newport, wales, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: We are pleased to bring … to market this newly created Services Delivery Manager vacancy with an award-winning and progressive IP law firm. The focus of the position is to provide the best service to clients and ensure their portfolios are being handled in the best way. To do this you will lead an IP client services team (of around 15) and build … report into the senior services manager forming a part of a wider client services manager team. You and your peers will be responsible for continuously driving change and improving service delivery. You will host regular service focused team meetings, manage team resources, become a visible presence across the firm, collaborate with the operations team, set clear expectations, undertake More ❯

Category: Other - EU work permit required: Yes Job Views: 4 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Senior Customer Success Manager – Cardiff (Hybrid/Remote working) £70k Cyber Security service provider requires a Senior Customer Success Manager with a background in technology, cyber, or digital operations to join their growing team. This role is ideal for someone skilled at … building strong relationships and guiding customers through their journey. This position is part of the Service Management team, focusing on client onboarding, ongoing service delivery, and process improvement. It offers the opportunity to work alongside technology experts in a collaborative environment that values innovation. If you're a creative team player, we encourage you to apply. Responsibilities … Own customer onboarding, service availability, and delivery Measure and improve service operations Engage customers regularly to assess needs and remove barriers Monitor customer health to anticipate needs and identify trends Build stakeholder relationships to drive value and improve metrics Track and report on high-risk accounts and potential threats Collaborate with Account Managers on renewals Drive renewal More ❯

30am – 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will … suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: Provide day-to-day technical and administrative support to the service team Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms) Reconcile rent and housing benefit payments … including year-end processing Prepare and analyse service data for reports, KPIs and performance reviews Support the production of letters, notices, and formal documentation Respond to FOI requests and basic-level complaints, ensuring accurate records Contribute to resident engagement activities and training coordination Maintain up-to-date manual and electronic records and filing systems Share knowledge across the team More ❯

You'll work as part of a collaborative tech team supporting a major re-platforming programme (migrating to ShareDo), where your skills will directly contribute to simplifying processes, enhancing service delivery, and shaping future workflows. What you'll be doing: Designing and building technical solutions within the case management system (CMS), currently being migrated to ShareDo Developing and … maintaining complex workflows to meet operational and legal service needs Supporting the wider team through mentoring and solution design Working with stakeholders to turn business requirements into scalable, sustainable tools Helping ensure CMS functionality aligns with regulatory standards and best practice ? What we're looking for: Hands-on experience developing or configuring CMS platforms such as ShareDo, Peppermint, Leap More ❯

Multi-Disciplinary Teams, ensuring that those in need of adult social care receive safe, timely, and person-centred support. This role is all about leadership, collaboration, and innovation in service delivery. What You’ll Be Doing: Leading the delivery of high-quality social care assessments and practice in line with the Care Act. Championing a person-centred, strengths … based approach, placing individuals at the heart of every decision. Encouraging independence to minimize the need for formal care whenever possible. Continuously improving service efficiency through collaboration with key stakeholders. To be successful in this role, you’ll need to: Hold a Social Work qualification and be SWE registered Be an accredited Practice Educator or AMHP Thrive in a … Have experience chairing meetings Demonstrate expertise in person-centred and strengths-based approaches Possess strong knowledge of adult social care legislation and safeguarding Be confident in decision-making and service improvement Understand how data supports teams and service delivery Lead with passion and drive, promoting strengths-based care Have proven experience leading and working within a team More ❯

Join Our Team as an Area Service Engineer at ASEL Integrated Security Solutions! to join us in the Bristol to Newport region At ASEL, we are pioneers in designing, developing, and delivering tailored security solutions that fuse innovative technology, skilled personnel, and effective processes to drive tangible results. As industry leaders in security risk modeling, we use data and … insights to empower our clients, enhancing their strategies, minimizing risks, and reducing costs. Position Overview We are looking for a dedicated Area Service Engineer to join our dynamic team. In this role, you will take charge of service and maintenance requests from our Service Desk, as well as undertake small project work as needed. You will be … part of our out-of-hours on-call rota, ensuring that our customers receive exceptional service 24/7. This is not just a job but an opportunity to be part of a growing organisation that values professionalism and strong customer relationships. You'll have the chance to make a difference in your service area while representing ASEL More ❯

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Job ID 217768 Posted 12-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Data Centers, Engineering/Maintenance Location(s) Billingham - England - United Kingdom of Great Britain and Northern Ireland Job Title … s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. Purpose of the Job To effectively supervise the day to day operation of the site’s … Generators and HV & LV Electrical Distribution & Switch Gear, Mech systems etc). Prioritising and delegating reactive and Planned Preventative Maintenance tasks to the site team ensuring optimum levels of service delivery are being achieved. Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices. Learn the site operating processes and obtain More ❯

build-out The Role As the MDM Lead, you will: Provide technical leadership across the MDM programme Drive the use of trusted master data to enhance customer experience, optimise service delivery, and improve operational efficiency. Ensure master data readiness to support advanced analytics, AI/ML initiatives, and automation across business operations. Work with the business to define … the MDM technology solution (Informatica desirable, but not essential – training available) Collaborate with Data Governance and Data Intelligence teams Drive consistency and quality across key data domains: Customer, Product, Service, and Location (with more to follow) Working alongside Data Engineering, MDM & IPAZ, and Integration teams Part of a growing platform team (currently 10–15 people) with further headcount planned More ❯