1 to 25 of 28 Service Delivery Jobs in the East Midlands

Service Delivery Manager Hybrid Working (2 days a week in the office) | Lincoln based - Salary up to £40k plus bonus and benefits We’re currently partnering with a well-established organisation to recruit an IT Service Manager who will play a key role in supporting the delivery of high-quality IT services across the business. This position is responsible for ensuring IT services meet agreed Service Level Agreements (SLAs). You’ll also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive ...

Salary up to £45,000 plus excellent benefits A well-established organisation is seeking an experienced IT Vendor & Asset Specialist to join its IT Service Delivery function. This is a pivotal role responsible for working across supplier relationships, contracts, and technology assets. Key responsibilities include: Managing … software licence management Ensuring compliance with procurement and governance standards Reporting and spend analysis Identifying opportunities to optimise supplier performance and reduce costs Supporting service delivery teams with commercial and asset visibility To be considered sutiable for this service delivery role you will need to have ...

This is an exciting opportunity to join our dynamic, forward-thinking organisation and play a key role in supporting our residents. As ICT Service Support Manager, you will lead our ICT Service Delivery Team and act as the main operational interface between the business and ICT Services. … Youll ensure that service delivery meets agreed KPIs and high-quality standards, managing the Service Desk and technical support functions, and be the point of escalation for the ICT Service Delivery Team to provide operational guidance and technical support for complex issues. Using practises from ...

This is an exciting opportunity to join our dynamic, forward-thinking organisation and play a key role in supporting our residents. As ICT Service Support Manager, you will lead our ICT Service Delivery Team and act as the main operational interface between the business and ICT Services. … ensure that service delivery meets agreed KPIs and high-quality standards, managing the Service Desk and technical support functions, and be the point of escalation for the ICT Service Delivery Team to provide operational guidance and technical support for complex issues. Using practises from ...

plus excellent benefits A well-established organisation is seeking an experienced Contracts and Asset Management Analyst to join its IT Service Delivery function. This is a pivotal role responsible for working across supplier relationships, contract management, IT asset management, software licencing and IT procurement. Key responsibilities include: Managing … software licence management Ensuring compliance with procurement and governance standards Reporting and spend analysis Identifying opportunities to optimise supplier performance and reduce costs Supporting service delivery teams with commercial and asset visibility To be considered sutiable for this service delivery role you will need to have ...

reviewed. We are looking for an experienced and forward-thinking Head of Field Services & Installations to lead our Field Engineering, Technical Support and wider Service Operations functions. This senior leadership role is critical in ensuring the successful installation, servicing and support of our hardware solutions, while driving operational excellence … Head of Field Services& Installations, you will oversee the performance, development and strategic direction of multiple technical teams. Youll be responsible for service quality, P&L oversight, third-party contractor management, and the continual improvement of processes through data-driven insights and LEAN methodology. This position is ideal ...

This is an exciting opportunity to join our dynamic, forward-thinking organisation and play a key role in supporting our residents. As ICT Service Support Manager, you will lead our ICT Service Delivery Team and act as the main operational interface between the business and ICT Services. … Youll ensure that service delivery meets agreed KPIs and high-quality standards, managing the Service Desk and t click apply for full job details ...

reconnaissance activity Knowledge of server, endpoint, and network technologies Excellent written and verbal communication skills Strong analytical thinking, judgement, and attention to detail A service-delivery mindset with strong customer focus The ability to work independently and manage competing priorities Its a bonus if you also have: Experience … SANS certifications Knowledge of vulnerability assessment and remediation Awareness of HMG security standards, ITIL, or commercial service delivery What can we offer you? Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range ...

Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: IT Service Desk Manager Supplier & ServiceNow Product Owner (EU) Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Desk Manager to join our dynamic IT team on a full-time, permanent … days per week. This role is pivotal to how IT services are delivered across the organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major ...

Developer Location: Derby On-site (5 days a week) Salary: Up to £75k Contract: Permanent A Senior Software Developer is required to join a delivery-focused Service Team working for a global name, maintaining and evolving live software systems that support client solutions. This is a hands … production applications using Python, JavaScript/TypeScript, and cloud platforms (AWS, Azure, or GCP) Develop new features, improvements, and integrations based on client feedback, service metrics, or evolving requirements Troubleshoot, debug, and resolve live system issues, ensuring minimal disruption to clients Participate in agile delivery, including sprint planning ...

answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team. As a dedicated Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing remote troubleshooting … determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact (first ...

leading IT infrastructure services provider is seeking a Head of Managed Infrastructure Services in Nottingham to oversee operational performance and lead service transitions. This senior leadership role requires substantial experience in IT service environments and a strong commercial background. The successful candidate will be accountable for service delivery, customer satisfaction, and financial outcomes, while ensuring compliance with governance and risk frameworks. Travel to customer locations is required and SC clearance is mandatory. #J-18808-Ljbffr ...

analysis Support continual improvement of SOC processes and response playbooks Assist with monthly SOC reporting and contribute insights into customer security posture Support client service reviews and communicate cyber risks in clear, business-friendly language Conduct security assessments, including vulnerability testing and risk analysis Ensure timely, high-quality incident … decisions in high-pressure situations, enjoy solving complex security challenges, and take pride in supporting and developing others. You balance technical excellence with a service-delivery mindset and strong customer engagement. You will have: 24 years experience in a Security Operations or similar cyber role Strong experience investigating ...

Payroll systems projects, ensuring successful implementations that align with customer expectations and business goals. You’ll be at the forefront of driving innovation and service excellence, supported by a collaborative and forward-thinking environment. With the chance to work on complex projects and mentor junior colleagues, this role sets … stage for continued growth and leadership in project management. Your Team As a Project Manager, you’ll report to the Service Delivery Manager and collaborate closely with consultancy, sales, and customer success teams. Together, you’ll plan and execute projects with precision, ensuring all deliverables ...

international customers, ensuring successful post-sales implementation and client satisfaction. It involves collaborating with project and account teams, contributing to high-quality service delivery, and supporting secure, customer-focused outcomes, with a hybrid working model and approximately 20% travel. Opportunities like this do not come up very often ...

team, giving you the influence, autonomy, and freedom to shape how we operate. You’ll act as the technical authority between Infrastructure, Network and Service Delivery, helping the business move towards a secure, modern, passwordless future. If you enjoy solving complex problems, improving standards, and building modern ...

Assist with onboarding and offboarding processes, ensuring appropriate access and equipment is provided or recovered. Provide IT support across multiple sites, ensuring consistent internal service delivery. Ensure all end-user devices are deployed with approved security software (ESET) and remain compliant with company security policies. Monitor and maintain endpoint ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … relationships with suppliers, subcontractors, and vendors across a complex, multi-vendor environment Leading commercial negotiations to secure competitive pricing, robust contracts, and high-quality service delivery Driving supplier performance through structured evaluation, governance, and risk management Enhancing procurement processes, policies, and systems to improve efficiency, compliance, and data ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … relationships with suppliers, subcontractors, and vendors across a complex, multi-vendor environment Leading commercial negotiations to secure competitive pricing, robust contracts, and high-quality service delivery Driving supplier performance through structured evaluation, governance, and risk management Enhancing procurement processes, policies, and systems to improve efficiency, compliance, and data ...

resources across projects, including internal IT staff and third-party vendors Liaising with internal teams including technical support and infrastructure to ensure timely service delivery Building and maintaining strong vendor relationships to support smooth coordination with external partners Continuously identifying opportunities to improve project management processes, driving greater ...

living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details … role. In your application, you can state how you meet the criteria in the job description and person specification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure ...

role within the Business Services Department, providing essential administrative and clerical support to the Digital Technology Services (DTS) Directorate and the Leicestershire Health Informatics Service (LHIS). The post holder will help ensure the smooth and effective operation of IT services across both Trusts by managing … administrative functions, maintaining accurate records, and handling complex and sensitive queries with professionalism. This role is central to supporting efficient digital service delivery and maintaining strong communication across teams. Main duties of the job Provide daily administrative support to the Business Services Department. Manage and respond to complex ...

firm. The successful candidate will work closely with cross-functional teams to analyse business needs and champion user-centric solutions that enhance legal service delivery. Key Responsibilities: • Analyse business requirements and translate them into practical, user-focused solutions • Support the delivery of digital transformation projects and process improvement ...

enthusiastic Business Analyst to join their IT Team. This is a pivotal role in driving innovation, improving operational efficiency and supporting the successful delivery of digital transformation initiatives across the firm. Working closely with cross-functional teams the role will analyse business needs and champion user-centric solutions that … enhance legal service delivery. This is a friendly team, led by highly experienced practitioners with the ability to provide you with the necessary support and guidance to develop your career. Requirements: • Strong understanding of digital transformation, user adoption, and change management principles • Familiarity with platforms such as Microsoft ...

join our IT Team based in our Northampton office. This is a pivotal role in driving innovation, improving operational efficiency and supporting the successful delivery of digital transformation initiatives across the firm. Working closely with cross-functional teams the role will analyse business needs and champion user-centric solutions … that enhance legal service delivery. This is a friendly team, led by highly experienced practitioners with the ability to provide you with the necessary support and guidance to develop your career. The role is predominantly office based so you will need to be in commutable distance to Northampton. What ...