1 to 25 of 27 Service Delivery Jobs in the East Midlands

Service Delivery Manager - Defence/Cyber Security Nottingham/Hybrid £65,000 - £75,000 + Excellent Benefits Applause IT are recruiting for a Service Delivery Manager to join a specialist technology organisation delivering secure projects and services across defence, cyber security and government sectors. This … customer-facing delivery role focused on managing the successful delivery of complex technical programmes and services within highly secure environments. The successful candidate will take ownership of customer relationships, project delivery, governance, risk management and service quality across a portfolio of secure programmes. The role would ...

have the technical and commercial expertise to drive infrastructure, cyber security, and systems performance at scale? Can you combine strategic vision with hands-on delivery to modernise technology and improve operational performance? MacGregor Black are partnering with a growing and operationally complex business to appoint an experienced IT Manager … automation, and technology capability. Key Responsibilities: Define and deliver the organisation’s digital and IT strategy Translate business objectives into practical technology roadmaps and delivery plans Lead transformation initiatives across systems, data, automation, and integration Drive digital adoption and process improvement across the business Own the availability, performance, resilience ...

Cyber Security Operations Centre, supporting a growing mid-market and enterprise client base. This role sits at the intersection of security operations leadership, service delivery, and technical credibility. Youll be responsible for the day-to-day effectiveness of the CSOC, the development of a 24/7 analyst … senior escalation point, providing calm, informed leadership during incidents and out-of-hours situations. What you will be doing: Owning CSOC service performance, ensuring KPIs, SLAs and security standards are consistently met. Leading, developing and mentoring a client specific SOC team, including oversight of shift leaders and analyst capability. ...

ability to innovate, modernize, and support services that provide patient care/assistance. The position will be at the forefront of contributing to the delivery of a professional, proactive customer focused service. The post holder will provide administration and co-ordination within IT Operations using Techshop and the ITSM … that the logistical requirements of IT Equipment is maintained (orders, site and location, required equipment) to ensure efficiency of installations for planned\unplanned work. Delivery and if required, installation of IT equipment which requires minimum technical setup such as mice, keyboard, headset,camera, monitor or that have been prior ...

join our ICT Department. This role plays a key part in managing and supporting cloud and on-premise systems that are critical to service delivery across a multi-site organisation. You’ll work closely with colleagues, partners and suppliers to ensure systems are secure, reliable and continually improving. … system maintenance, upgrades, patching, backups and configuration reviews. Diagnose, troubleshoot and resolve incidents, problems and outages to minimise disruption. Work collaboratively with the ICT Service Desk, internal teams, external partners and suppliers. Support the rollout, testing and evaluation of new technologies and systems. Implement and maintain security best practices ...

Service Administrator - IT Services Location - Derby (Hybrid) Salary 25-30k Dept on experience Are you an organised, proactive communicator who thrives in a fast-paced environment? We're looking for a talented Service Administrator to join our IT services team and play a key role in delivering … exceptional client experiences. The Role As Service Administrator you'll be the connective tissue between clients, internal teams, and external partners. From keeping projects on track to ensuring clients are always in the loop. What You'll Be Doing Scheduling and coordinating project meetings, capturing and distributing accurate minutes ...

teams by managing the administrative and operational aspects of key customer IT accounts and systems. The position plays a key role in ensuring IT service continuity, security compliance, and a high level of service delivery to major customers. Key Responsibilities: Administrative management of ALTEN customer IT accounts … access (authorisations, permissions, application policies, testing) Day-to-day handling of service requests and incidents through ALTEN and customer systems Preparation, maintenance, and monitoring of reporting related to IT access and security policies Coordination with internal and external stakeholders to ensure timely delivery and closure of requests Provision ...

systems across the organisation. This position is responsible for delivering advanced technical support, resolving complex issues, and ensuring a high standard of service delivery to end users. In addition to core support responsibilities, the role includes mentoring junior technicians, sharing technical knowledge, and supporting team development. … Support Technician also contributes to infrastructure projects, system enhancements, and continuous service improvement initiatives. The position requires a proactive, hands-on individual with strong diagnostic and problem-solving skills, excellent communication abilities, and a collaborative approach to working within a dynamic IT environment. Responsibilities: 1st-3rd Line Technical Support ...

telephone and email enquiries in a timely, professional, and customer-focused manner, escalating more complex issues as necessary Assist with the planning, coordination, and delivery of projects, including supporting timelines, documentation, and tracking progress against key milestones Act as a point of contact for technicians working in the field … based teams Maintain and distribute communications to schools, ensuring information is accurate, clear, and issued in a timely manner, and updating stakeholders on relevant service changes, schedules, or project updates Support the maintenance and updating of records, databases, and systems to ensure information is accurate, current, and compliant with ...

501plus an additional Digital and Data Profession allowance up to £28,560) plus plus £20,134 employer pension contribution per annum plus excellent Civil Service benefits. This role requires a minimum continuous UK residency of 10/10 years for DV vetting. Shape the Future of Digital Services … accurate Provide specialist architectural advice influencing senior stakeholders across the organisation Evaluate supplier proposals and make recommendations to senior leadership Oversee budgets and delivery from external partners ensuring scalable, secure and reusable solutions Lead the evolution of enterprise architecture across the organisation and wider government landscape Build capability, develop ...

Cyber Security Analysts Coach and mentor analysts, supporting skills development and knowledge sharing Investigate complex security incidents and identify root causes Lead continual service improvement initiatives within the CSOC Compile and present monthly SOC reporting, advising on security posture improvements Support client service reviews and articulate cyber risk … decisions in high-pressure situations, enjoy solving complex security challenges, and take pride in supporting and developing others. You balance technical excellence with a service-delivery mindset and strong customer engagement. You will have: 24 years experience in a Security Operations or similar cyber role Strong experience investigating ...

Analyst contractor to support this programme end-to-end. Responsibilities Lead requirements gathering, stakeholder workshops, and process mapping (As-Is/To-Be) Support delivery across the full lifecycle: discovery, design, UAT, and cutover Design and optimise end-to-end quote-to-cash processes (CRM → ERP) Define and align … product, pricing, customer, and order data models across CRM and ERP Work closely with delivery teams and SI partners to shape Business Central-aligned solutions Support data migration, UAT planning/execution, and business readiness activities Drive process standardisation aligned to Business Central best practice Engage with stakeholders across ...

maintenance sector Promoting small works and maintenance services to a targeted client base Working closely with the operational team to ensure smooth onboarding and service delivery Preparing proposals, attending client meetings, and presenting service offerings Supporting the overall growth strategy of the division Monitoring market trends ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … relationships with suppliers, subcontractors, and vendors across a complex, multi-vendor environment Leading commercial negotiations to secure competitive pricing, robust contracts, and high-quality service delivery Driving supplier performance through structured evaluation, governance, and risk management Enhancing procurement processes, policies, and systems to improve efficiency, compliance, and data ...

/PACS/EPR systems and ensuring that the systems are available to users' hospital/community-wide in conjunction with the third party service providers. The post holder will also support future Radiology IT projects and developments and be part of the implementation, RIS/EPR/PACS … training and on-going support team. The post holder will work within the University Hospital of Derby & Burton Imaging department across all sites providing service and support excellent links between Imaging & IT services. Main duties of the job The Imaging Information Systems Superintendent will work closely with Imaging ...

payroll runs Provide support with training, guidance, and documentation for new systems and processes Work closely with Payroll Managers and Senior Practitioners to support service delivery Provide first-line support and guidance to payroll team members Contribute to process improvements and system enhancements Liaise with internal teams ...

payroll runs Provide support with training, guidance, and documentation for new systems and processes Work closely with Payroll Managers and Senior Practitioners to support service delivery Provide first-line support and guidance to payroll team members Contribute to process improvements and system enhancements Liaise with internal teams ...

SuccessFactors payroll system. This role will support key project activities such as testing, system rollout, and training, while also helping to maintain effective payroll service delivery. Key Responsibilities Support the payroll workstream in implementing the SAP SuccessFactors system Assist with user acceptance testing (UAT) and parallel payroll runs Help ...

across sites. Manage suppliers, contracts, licences, SLAs and escalations to ensure quality, value and timely resolution. Monitor business systems support tickets and ensure effective service delivery. Work closely with infrastructure and support teams to deliver a joined-up IT service and one-team approach. Key requirements Experience managing … wider business systems in a complex operational environment. Experience managing system integrations, customisations and third-party vendors. Good understanding of change control, release management, service delivery and compliance. Experience supporting warehouse-related systems and operational business processes. Strong stakeholder management skills with the ability to work ...

developments. Good IT skills, confident user of CRM systems and MS Office, and able to use web- based systems. Can demonstrate success in improved service delivery and customer satisfaction. Why join us? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever ...

SuccessFactors payroll system. This role will support key project activities such as testing, system rollout, and training, while also helping to maintain effective payroll service delivery. Key Responsibilities Support the payroll workstream in... LFWQ1_UKTJ ...

SuccessFactors payroll system. This role will support key project activities such as testing, system rollout, and training, while also helping to maintain effective payroll service delivery. Key Responsibilities xkybehq Support the payroll workstream in Find out if this opportunity is a good fit by reading all of the information ...

Service Desk Team Leader When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring … innovative, industry-leading technology solutions and services that enable our customers to optimise fleet utilisation and driver performance, to reduce costs and to improve service delivery. As our new Service Desk Team Leader, we are looking for someone to motivate and drive team performance; who are responsible ...

150kVA, covering Northampton and the surrounding areas. If you are a motivated professional with a strong technical background and a passion for delivering exceptional service, we want to hear from you. Responsibilities As a Mobile Generator Engineer, your key responsibilities will include: Conducting maintenance, servicing, and repairs on generators … optimal performance. Responding to breakdowns and providing timely solutions to minimize downtime. Ensuring compliance with health and safety regulations at all times. Maintaining accurate service records and documentation. Providing excellent customer service and representing the company in a professional manner. Qualifications To be successful in this role ...

systems. Diagnose and resolve complex issues quickly and effectively. Support Android-based platforms and payment processing technologies. Collaborate with internal teams to ensure seamless service delivery. Skills & Experience Proven experience in an IT Support environment. Strong analytical and technical skills (hardware/software troubleshooting). Intermediate to advanced … credit/debit card transactions and troubleshooting). What We're Looking For: Confident & Knowledgeable - demonstrating technical competence and assurance. Customer-Focused - delivering exceptional service and building trust. Passionate & committed - taking pride in meaningful results. Clear Communicator - projecting credibility and instilling confidence in users and colleagues. Responsible & Consistent - ensuring ...