1 to 25 of 31 Service Delivery Jobs in the East Midlands

Service Delivery Associate Location: Northampton (Hybrid) Salary: £28K-30K As a Service Delivery Associate at Bechtle you will be working within our Shared Delivery Hub. You will be a proactive and customer-focused individual primarily responsible for managing a shared inbox for client inquiries, requests … ensuring that all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond promptly ...

Service Delivery Manager - Fire and Security - East Midlands - Near Sutton in Ashfield, Nottinghamshire, East Midlands - To £55k + Benefits Fire and Security Careers are recruiting for an established and respected Fire & Security company seeking a Service Delivery Manager - Fire and Security to oversee service operations … ensure high quality delivery across their customer base who are getting PPM, Service and maintenance of Fire & Security. This role is ideal for someone with strong industry experience from a BAFE, NSI, SSAIB or FIA aligned Fire & Security company, who understands service delivery, compliance, and supporting ...

Role: Service Desk Manager Location: Northampton Salary: £40,000-£50,000 Type: Full-time, Permanent About Our Client We are delighted to be recruiting for one of the most exciting MSPs in the region. Our client is a Northampton-based, award winning MSP that, in just a couple … with a clear vision and the talent to match. They have built a strong, client-focused culture and are now looking for an experienced Service Desk Manager to join their leadership team and drive the next phase of their growth. The Opportunity Our client is looking for an experienced ...

Service Delivery Manager - Fire and Security - East Midlands - Near Sutton in Ashfield, Nottinghamshire, East Midlands - To £55k + Benefits Fire and Security Careers are recruiting for an established and respected Fire & Security company seeking a Service Delivery Manager - Fire and Security to oversee service operations … ensure high quality delivery across their customer base who are getting PPM click apply for full job details ...

across a cluster, not just a single environment Cloud-first technology stack – heavily invested in Google Workspace and Microsoft 365 Real ownership – shape infrastructure, service delivery, and future roadmap for your schools within a bigger group. Leadership opportunity – mentor and develop on-site technical teams in each site. … Purpose-driven environment – see the direct impact of your work every day The role You’ll be responsible for the end-to-end delivery of IT services across multiple sites , ensuring systems are robust, secure, and aligned with organisational needs. Key areas of impact: Service Delivery & Operations ...

locations. Supporting both operational and office-based environments, you will lead a small IT team while remaining actively involved in technical support, infrastructure management, service delivery, and business continuity activities. Working closely with wider technology teams, you will help ensure reliable, secure, and efficient IT operations across … business. Key Responsibilities Lead, mentor, and develop a team of IT support professionals while remaining hands-on technically. Manage IT service delivery across multiple sites, ensuring high levels of user support and operational performance. Act as the primary IT contact for local stakeholders and business leadership teams. Support ...

Fire & Security Engineer (Service Manager Progression) 45,000 - 50,000 + Progression into Service Delivery Manager + Company Car Allowance + Company Benefits Office based, Commutable from Mansfield, Nottingham, Derby, Loughborough and surrounding areas Are you a Fire and Security Engineer looking to fast-track your career … whilst being a part of a highly successful organisation. The family-owned business has been established for over three decades offering a vital of service of fire alarm and security engineering. Bringing on extra service delivery managers is vital to the organisations continued success and growth. ...

play an important role in assuring and optimising Dynamics 365 solutions that support essential client services used nationwide. You'll work closely with stakeholders, delivery teams, and governance forums to ensure business processes, scheduling capabilities, and operational workflows are scalable, resilient, and aligned to evolving user needs. This … client programme. You'll review configurations, workflows, business processes, integrations, and user journeys to ensure solutions align with operational requirements, governance standards, and service delivery objectives. Working across complex stakeholder environments, you'll help ensure that Dynamics capabilities remain scalable, reliable, and fit for purpose throughout the delivery ...

supporting and maintaining student computing labs, staff devices, business applications, edge networking infrastructure, and audio-visual technology across the University estate. Working within the Service Delivery team, you will help deliver an outstanding technology experience for both staff and students by proactively monitoring system health, resolving incidents … standards. You will be responsible for triaging and managing escalated support requests, collaborating closely with infrastructure specialists to resolve underlying issues and drive continuous service improvements. The role also offers the opportunity to contribute to technical projects and strategic initiatives, working alongside third-line engineers to deliver infrastructure enhancements ...

responsibilities In this role, you will be responsible for supporting and enhancing Microsoft Dynamics 365 Business Central, ensuring users receive a high-quality service and that business-critical processes operate effectively. You'll act as a trusted point of contact for incidents and service requests, working closely with … finance teams, stakeholders, and technical partners to diagnose issues, implement solutions, and maintain system performance. You'll have the opportunity to take ownership of service delivery, contribute to ongoing platform improvements, and help shape a proactive support function. Working within an agile environment, you'll support upgrades, analyse ...

governing IT security policies, standards, and compliance frameworks across the organisation. This role ensures that security controls are embedded into IT architecture and delivery, while maintaining alignment with regulatory requirements and organisational risk appetite. Operating as part of a central (horizontal) IT Security function, this role works closely with … Architecture, Delivery, and Service teams; providing oversight, assurance, and governance rather than hands-on operational security execution. This role is governance-led rather than operational, focusing on defining what good looks like and ensuring it is consistently applied. The Cyber Security Risk & Assurance Lead provides oversight and assurance ...

governing IT security policies, standards, and compliance frameworks across the organisation. This role ensures that security controls are embedded into IT architecture and delivery, while maintaining alignment with regulatory requirements and organisational risk appetite. Operating as part of a central (horizontal) IT Security function, this role works closely with … Architecture, Delivery, and Service teams; providing oversight, assurance, and governance rather than hands-on operational security execution. This role is governance-led rather than operational, focusing on defining what good looks like and ensuring it is consistently applied. The Cyber Security Risk & Assurance Lead provides oversight and assurance ...

ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive … Managing Intersystems servers/Developing with Intersystems Objects and SQL Knowledge & Experience Essential Experience producing long term technically resilient software plans to support digital service objectives and product lifecycle, including: planning, development, testing, integration, deployment Specialist knowledge and advanced understanding of a variety of development techniques and methodologies, specifically ...

teams by managing the administrative and operational aspects of key customer IT accounts and systems. The position plays a key role in ensuring IT service continuity, security compliance, and a high level of service delivery to major customers. Key Responsibilities: Administrative management of ALTEN customer IT accounts … access (authorisations, permissions, application policies, testing) Day-to-day handling of service requests and incidents through ALTEN and customer systems Preparation, maintenance, and monitoring of reporting related to IT access and security policies Coordination with internal and external stakeholders to ensure timely delivery and closure of requests Provision ...

teams by managing the administrative and operational aspects of key customer IT accounts and systems. The position plays a key role in ensuring IT service continuity, security compliance, and a high level of service delivery to major customers. Key Responsibilities: Administrative management of ALTEN customer IT accounts … access (authorisations, permissions, application policies, testing) Day-to-day handling of service requests and incidents through ALTEN and customer systems Preparation, maintenance, and monitoring of reporting related to IT access and security policies Coordination with internal and external stakeholders to ensure timely delivery and closure of requests Provision ...

customer-focused environment. Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services, maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency. You will work closely with teams across … Operations Manager will include: Leadership & Team Development Lead, motivate and develop a high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Foster a positive, collaborative ...

systems across the organisation. This position is responsible for delivering advanced technical support, resolving complex issues, and ensuring a high standard of service delivery to end users. In addition to core support responsibilities, the role includes mentoring junior technicians, sharing technical knowledge, and supporting team development. … Support Technician also contributes to infrastructure projects, system enhancements, and continuous service improvement initiatives. The position requires a proactive, hands-on individual with strong diagnostic and problem-solving skills, excellent communication abilities, and a collaborative approach to working within a dynamic IT environment. Responsibilities: 1st-3rd Line Technical Support ...

analysis Support continual improvement of SOC processes and response playbooks Assist with monthly SOC reporting and contribute insights into customer security posture Support client service reviews and communicate cyber risks in clear, business-friendly language Conduct security assessments, including vulnerability testing and risk analysis Ensure timely, high-quality incident … decisions in high-pressure situations, enjoy solving complex security challenges, and take pride in supporting and developing others. You balance technical excellence with a service-delivery mindset and strong customer engagement. You will have: 24 years experience in a Security Operations or similar cyber role Strong experience investigating ...

professional who thrives in a fast-paced, operational environment? Do you enjoy troubleshooting technical issues while delivering excellent service to end users? Are you confident supporting multiple systems, devices and stakeholders across a busy site? Here at GXO, we’re recruiting for an IT Technician to support our Northampton … along with 23 days annual leave , a company-sponsored pension scheme, life assurance, 24/7 access to an online GP service and a comprehensive employee assistance programme. You’ll also benefit from our MyBenefits platform, offering high-street discounts, cashback cards, cycle-to-work schemes and more ...

Reed Talent Solutions are hiring in Northampton! We're looking to recruit a MI Executive to join our Angard Staffing department and support our Service Delivery Team! Role Purpose The MI Executive/BI Executiveis responsible forthe end-to-end delivery, accuracy, and continuous improvement of operational … commercial MI across workforce planningandfulfilmentfor Angard, specifically Delivery and Collections. The role ensurestimely, high-quality data, insightful reporting, and actionable dashboards for internal stakeholders, clientsponsorsandclient stakeholders. This includes resolving data quality issues at source,maintainingtrackers and reporting tools, producing scheduled and ad-hoc MI, and supporting the evolution ...

customer-focused environment. Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services, maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency. You will work closely with teams across … Operations Manager will include: Leadership & Team Development Lead, motivate and develop a high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Operational Excellence Oversee ...

DevOps workflows and ensuring alignment with industry standards and regulatory requirements. Collaboration: Work closely with cross-functional teams—including business stakeholders, infrastructure & operations, architecture, service delivery, external partners, and product teams—to identify vulnerabilities and develop remediation strategies. Incident Response: Manage security incidents, conduct root cause analysis … Proficiency with build tools (Maven, Jenkins, Kubernetes), cloud monitoring solutions (Datadog, Grafana, CloudWatch, New Relic), and IaC tools (Terraform, CloudFormation). Strong understanding of service‐oriented design, high availability, fault tolerance, and 12‐Factor principles. Experience with Git and test automation frameworks. Soft Skills Excellent communication and influencing skills ...

excellence. Key Responsibilities: Develop and execute the organisation's IT and digital strategy. Lead digital transformation and business change programmes. Oversee IT operations, infrastructure, service delivery and cyber security. Manage technology suppliers and third-party partnerships. Ensure operational resilience, risk management and regulatory compliance. Provide strategic advice ...

technical expertise will help drive informed business decisions and improve resident outcomes. Youll be joining a collaborative and motivated team that values high-quality service delivery, innovation and professional development. With a mix of home and office working, this opportunity offers flexibility alongside the chance to work … technical point of contact, providing guidance and insight to senior stakeholders Oversee and support a junior team member, helping to develop capability within the service area Ensure data accuracy and reporting integrity to support strategic decision-making Id love to speak to anyone who has: Experience within housing investment ...

teams to ensure services are delivered efficiently. Liaise with external vendors and maintain effective working relationships. Help improve processes and identify opportunities to enhance service delivery and customer satisfaction. About You We're looking for someone who is: Highly organised with excellent attention to detail. A confident communicator … both written and verbal. Experienced in an administrative, project coordination, customer service, or client-facing role. Comfortable managing multiple priorities in a fast-paced environment. Proactive, solutions-focused, and able to work independently. Experience within IT services, MSP, or technical environments would be an advantage, but is not essential ...