1 to 25 of 53 Service Delivery Jobs in the East Midlands

Service Delivery Manager - Fire and Security - East Midlands - Near Sutton in Ashfield, Nottinghamshire, East Midlands - To £55k + Benefits Fire and Security Careers are recruiting for an established and respected Fire & Security company seeking a Service Delivery Manager - Fire and Security to oversee service operations … ensure high quality delivery across their customer base who are getting PPM, Service and maintenance of Fire & Security. This role is ideal for someone with strong industry experience from a BAFE, NSI, SSAIB or FIA aligned Fire & Security company, who understands service delivery, compliance, and supporting ...

design, project management & manufacturing/maintenance services. We are looking for an experienced, self-motivated, forward-thinking individual to join our business as a Service Delivery Manager. This role will be responsible for the end-to-end delivery of services across the PSE Division (Process Separation Equipment … with overall responsibility for service standards, performance and outcomes across operational departments . Key Responsibilities Own and lead the overall service delivery function , ensuring work is delivered safely, on time, within scope and to agreed quality standards. Act as the primary point of accountability for service ...

Service Delivery Manager - SC/Defence and Military To actively lead and manage hardware and software provided the client's customers across the Public and Defence Sector. To Account Manage a set of external clients and manage internal resources throughout Project and Service deliverables. You will bring … understanding of Service Delivery Standards, operating in ITIL environments and manage Service and Ticketing environments in applying prioritisation of hardware and software requirements. Skill Set Demonstrable evidence of suitable qualifications and experience i.e. Service Delivery Manager. Professional attitude with excellent communication skills (verbal, written, presentation ...

looking for an experienced ICT Service Delivery Manager to join a ICT team during an exciting period of organisational change. You'll lead the operational delivery of ICT services, ensuring systems are reliable, secure and customer focused while managing service improvements, ICT projects … operations across Service Desk, Infrastructure, Security and Development teams. Location: Southfield Road, Loughborough (Hybrid – 3 days office, 2 days remote) Pay: £22.41 per hour PAYE/£29.40 per hour Umbrella Contract: 12 months+ | Immediate Start Key Responsibilities: Manage ICT service delivery and service performance. Lead ...

Position ICT Service Delivery Manager (IT) Location Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom Working Pattern: Hybrid 3 days in the office and 2 days working remotely. Start Date ASAP Contract Duration 78 weeks (Temporary Contract) Working Hours 37 hours per week Pay Rate PAYE … 22.41 per hour Job Reference OR(phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams ...

Position ICT Service Delivery Manager (IT) Location Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom Working Pattern: Hybrid – 3 days in the office and 2 days working remotely. Start Date ASAP Contract Duration 78 weeks (Temporary Contract) Working Hours 37 hours per week Pay Rate PAYE … 22.41 per hour Job Reference OR(phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams ...

Service Delivery Manager needed in Loughborough Paying £22.41 per hr ref OR110990 Full time hours on a temporarybasis Key Responsibilities ICT Service Delivery Manage the effective operational delivery of ICT services, ensuring systems are reliable, secure, and fit for purpose. Monitor and improve service performance against agreed SLAs, KPIs, and customer satisfaction measures. Ensure effective delivery of ICT support functions, including Service Desk, Information Governance, and Security. Drive service excellence through continuous improvement initiatives and best practice service management. Leadership and Management Provide day-to-day leadership across ...

out. Reporting directly to the Practice Manager, you'll play a pivotal role in shaping how our practice operates, from staffing and compliance to service delivery and staff development. You'll work closely with our GP Partners, clinical teams and support staff, giving you real influence over … Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensuring the practice complies with CQC regulations. The post-holder will be an integral part ...

business is continuously able to operate efficiently and effectively. Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery. Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality. Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues. Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue ...

annual salary up to £27,500.00 , depending on skills and experience and follows a hybrid working model. Tasks and responsibilities: Working closely with the Service Delivery Supervisor the role holder will be responsible for: Own service delivery and ensure SLAs are met Support client needs … offer a range of benefits including: 33 days annual leave, inclusive of Bank Holidays, with additional annual leave awarded after 5 and 10 years' service Enhanced pension contributions Life assurance Medicash healthcare plan Retail and lifestyle discounts through our Benefits Platform Health and wellbeing support, including an Employee Assistance ...

currently recruiting for an Engineering Service Assistant for our client based in Loughborough on a full time and permanent basis. Job Title: Engineering Service Assistant Location: Loughborough Job Type: Full time, permanent Hours: Monday to Friday, 8:00am - 5:00pm with a 30-minute lunch break Salary: Circa … annum Key Responsibilities Assist the Service Coordinator with service-related enquiries received by telephone and through IT systems. Support the planning, scheduling and delivery of customer service work. Act as a helpful point of contact for customers, responding to enquiries and ensuring their needs are dealt ...

summary The Neighbourhood Service Coordinator provides administrative and operational support to neighbourhood services, ensuring the effective coordination of patient pathways, referrals, appointments, multidisciplinary team activity and clinical administration across primary care, community services and partner organisations. The post holder acts as a key point of contact for patients … ensure patients receive timely, coordinated and person-centred care. Working within established procedures and agreed priorities, the post holder is responsible for coordinating service activities, maintaining accurate records, monitoring administrative processes, producing routine reports and supporting effective communication between services. The role requires excellent organisational skills, the ability ...

Customer Service Advisor About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes World s Best Employers 2025 . … development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing To provide outstanding customer service to both external and internal customers, including 3rd party management. To take ownership for delivery of ITS service, from call receipt ...

summary The Customer Service Centre and Switchboard Team Leader will provide a comprehensive, high quality service to patients, staff and members of the public on behalf of the Trust. Acting as the first point of contact for frontline staff, the Team leader will oversee … management of the customer service and switchboard teams ensuring the effective delivery of services. Main duties of the job As a subject matter expert on switchboard and helpdesk processes, the Team Leader will manage daily staff rosters to ensure appropriate coverage and maintain service efficiency. They will ...

function. This is a hands-on leadership role with real operational ownership. You’ll be responsible for ensuring customers receive an excellent and consistent service while making sure the function delivers against agreed service levels and protects the commercial interests of the business. You’ll take ownership … customer service operation, leading the team, managing performance and capacity, resolving escalations and driving improvements to the way the department works. What you’ll be doing You’ll lead, coach and develop the Customer Services team (6-8 people), creating a culture of accountability, ownership and excellent customer service. ...

function. This is a hands-on leadership role with real operational ownership. You will be responsible for ensuring customers receive an excellent and consistent service while making sure the function achieves agreed service levels and protects the commercial interests of the business. You will take ownership … customer service operation, leading the team, managing performance and capacity, resolving escalations and improving how the department works. What you’ll be doing You will lead, coach and develop a Customer Services team of six to eight people, creating a culture of accountability, ownership and excellent customer service. ...

benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly … breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. ...

operations across a modern, cloud-first Microsoft environment supporting teams across multiple international locations. You'll work closely with senior leadership, internal teams, managed service providers and technology vendors to ensure employees have secure, reliable technology while continually improving the way IT services are delivered. Your responsibilities will include … access processes across joiners, movers and leavers. - Administering MFA, Conditional Access, group-based access and privileged access controls. - Taking ownership of the corporate IT service model, including SLAs, escalation processes, service quality and knowledge management. - Managing MSP and technology supplier performance and holding external partners accountable for service ...

Head of Finance Delivery Circa £66k + Performance Related Pay + Medicash Spalding and Hybrid Working PSPS is looking to appoint its next Head of Finance Delivery, a pivotal leadership role responsible for delivering strategic financial advice, driving financial performance and supporting the long-term success of South … finance leadership team, you will have the opportunity to shape services, influence key decisions and develop high performing teams. As a Head of Finance Delivery: Oversee budget monitoring, forecasting, financial planning and statutory reporting, ensuring compliance with professional and legislative requirements. Lead the delivery of professional financial management ...

opportunity has arisen for a Second Line Analyst to join our thriving business. The successful candidate will be proactively responsible for the governance and delivery of all tasks undertaken within Computacenters Global Command Centre. This will be a busy and exciting time for the right candidate, and an opportunity … that our contracted services are delivered on time and in line with our customers expectations. You'll be upholding a high level of customer service, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports. ...

exciting opportunity has arisen for an experienced Head of Shared Services to join a rapidly expanding international organisation and lead its UK Shared Service Centre based in Leicester. The business has grown rapidly through acquisitions and continues to invest heavily in its Shared Services function to create a scalable … platform capable of supporting future growth. After successfully establishing its Leicester Shared Service Centre, the next phase will see additional UK businesses and European operations transition into the model over the next 18 months. This is a newly created leadership role, reporting directly to the Head of Group Business ...

transformation, and validation of data from legacy systems, ensuring the successful migration of information into a modern shared platform. You will work closely with service leads, software suppliers and ICT professionals to help design, configure and enhance business processes, supporting the delivery of efficient and effective services across … support the ongoing development and improvement of the new platform. We are seeking an individual who can bridge the gap between technology and service delivery, with strong analytical and problem-solving skills and the ability to work collaboratively with a wide range of stakeholders. You will have: Experience ...

transformation, and validation of data from legacy systems, ensuring the successful migration of information into a modern shared platform. You will work closely with service leads, software suppliers and ICT professionals to help design, configure and enhance business processes, supporting the delivery of efficient and effective services across … support the ongoing development and improvement of the new platform. We are seeking an individual who can bridge the gap between technology and service delivery, with strong analytical and problem-solving skills and the ability to work collaboratively with a wide range of stakeholders. You will have: Experience ...

/7 organisation as required. Provide support and assistance to other trainers during annual leave, sickness, training etc. to ensure the smooth delivery of training courses. Occasional requirement to set up IT equipment such as PC, Monitors, keyboards and mouse and liaise with IT Helpdesk for the installation … ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive ...

standards relevant to modern EPR systems. Ability to analyse complex technical and operational problems and develop high-quality digital solutions. Desirable Experience with ITIL, service management or advanced agile frameworks. Knowledge of specialist or bespoke Trust systems and integration patterns. You will be: A proactive and solutions-focused leader. … ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive ...