1 to 25 of 38 Service Delivery Jobs in the East Midlands

About The Role SMT GB is seeking a highly motivated and experienced Service Delivery Manager to join our team. As the Service Delivery Manager, you will be responsible for overseeing the delivery of our services to our customers. You will work closely with internal teams, as well as external partners, to ensure that our services … are delivered efficiently and meet the customer's expectations. What you will be doing: Manage the end-to-end delivery of services to our customers, ensuring timely and high-quality service delivery Collaborate with internal teams to ensure that resources are allocated effectively to meet customer demands Develop and maintain strong relationships with key customers, acting as … the main point of contact Identify areas for service improvement and work towards implementing appropriate solutions Monitor and report on service delivery performance metrics and KPIs Ensure compliance with relevant service delivery standards and processes Manage escalations and resolve any issues or conflicts that may arise Stay up-to-date with industry trends and best More ❯

Job title: Service Support Manager Location: Nottingham (Hybrid work available) Salary: £35,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you organised, detail-oriented, and passionate about delivering excellent … IT services? Join a dynamic Service Delivery team as a Service Support Manager and help them ensure their clients receive outstanding support every step of the way. This is a fantastic opportunity for someone looking to grow into a Service Delivery Management role, with hands-on experience and mentoring from experienced SDMs. Established in the … ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. About the Role As a Service Support Manager, you'll play a key role in supporting our Service Delivery Managers (SDMs) in the smooth and effective delivery of IT services. You'll More ❯

An Intergrated IT solutions provider are looking for an Interim Head of IT. The Head of IT is responsible for the operational delivery of IT services across the organisation, ensuring end-user support, system reliability, device security, and infrastructure availability meet agreed service levels. This is a hands-on leadership role focused on operational excellence and coordination of … small but capable internal team, while supporting strategic initiatives led by the CIO. Key Responsibilties: Team Leadership: Line management of 3 internal IT staff (plus indirect oversight of the Service Desk via the Senior IT Service Delivery Manager). Service Operations: Oversee day-to-day IT service operations including incident response, request fulfilment, device lifecycle … Act as liaison between IT and key departments across the business to ensure IT services align with operational needs. Escalation Point: Serve as the primary point of escalation for service delivery and support issues. Documentation & Knowledge Management: Ensure accurate and current documentation exists for IT processes, systems, and support procedures. Support Transition: Assist with knowledge handover and continuity More ❯

An Intergrated IT solutions provider are looking for an Interim Head of IT. The Head of IT is responsible for the operational delivery of IT services across the organisation, ensuring end-user support, system reliability, device security, and infrastructure availability meet agreed service levels. This is a hands-on leadership role focused on operational excellence and coordination of … small but capable internal team, while supporting strategic initiatives led by the CIO. Key Responsibilties: Team Leadership: Line management of 3 internal IT staff (plus indirect oversight of the Service Desk via the Senior IT Service Delivery Manager). Service Operations: Oversee day-to-day IT service operations including incident response, request fulfilment, device lifecycle … Act as liaison between IT and key departments across the business to ensure IT services align with operational needs. Escalation Point: Serve as the primary point of escalation for service delivery and support issues. Documentation & Knowledge Management: Ensure accurate and current documentation exists for IT processes, systems, and support procedures. Support Transition: Assist with knowledge handover and continuity More ❯

Our client, a higher Education institution are looking for a Digital Delivery Manager to develop and be accountable for the Delivery team. The postholder will coach and mentor both team members and others to apply the most appropriate Agile, Lean and project methodologies tools and techniques. The complexity or breadth of products or teams will vary in this … role, depending on the context of the initiative. Utilising their expertise, the postholder will ensure the service meets the university needs, ensuring its continued relevance and adapting the service as required, in consideration of longer-term strategic objectives. Essential Skills & Experience required: Proven experience in leading, building, and motivating high-performing delivery teams, including managing team performance … improvement practices . Experience in using Agile, Lean, and hybrid project methodologies, with a track record of coaching and mentoring teams in applying these frameworks effectively to drive successful delivery outcomes. Experience overseeing project timelines, quality standards and budgets In-depth knowledge of various project management and delivery frameworks, with the ability to adapt delivery approaches based More ❯

suite of training simulation applications, equipment, infrastructure and services for the RAF's Gladiator programme. This is a fast paced, customer focussed role that supports the RAF in the delivery of operationally important team and collective training exercises that join geographically distributed air and ground simulation equipment together in a single, consistent, synthetic training environment. The role is based … and system administration teams activities relating to incident management, change, release and configuration management of the Synthetic Environment and IT infrastructure. Reporting on technical progress of changes to the Service Delivery Manager and other stakeholders within the business and programme Supporting the Chief Programme Engineer and Deputy Chief Programme Engineer in planning of the creation and integration of … ensure the safe and proper operation of IT services in support of the programme. Ensure all system administration and maintenance is planned and co-ordinated in line with operational service availability and schedules. The Engineering Lead will work closely with the Chief Programme Engineer and Deputy Chief Programme Engineer to maintain the overall quality, safety and integrity of the More ❯

Field Service Engineer – SEM/TEM/Electron Microscopy Do you have a passion for developing your hands-on engineering skills working on industry-leading, highly complex equipment? Ready for your calling? This specialist technology provider is searching for a well-rounded individual with hands-on experience with SEM or TEM systems and a desire to further develop their … analytical instrument provider allows the opportunity to work with some of the most advanced equipment in the industry utilised by clients in academia through to semiconductor manufacturing. Recognised for service delivery, they pride themselves on their detailed attention to customers’ needs and dedication to the highest standards of performance and quality. Rewards & Benefits £40K - £58K Basic Salary (dependent … on experience) 10% Bonus £10K Overtime Company Car Travel Expenses Up to 7% Pension Wellbeing Programme 25 Days Holiday + Public Holidays (rising with service) About The Role As a Service Engineer you will work from a home office and spend 80% of your time covering the UK & Ireland (with around 2 nights per week away from home More ❯

Service Desk Associate (IT Customer Service - 1st Line Support) Mansfield, hybrid – 1 day per week in the office for meetings etc £25,000 - £27,000 plus on-call allowance 37.5 hours - Monday – Friday, plus 1 in 3 “on-call” weekends Overview: The Service Desk Associate provides first-line technical support to external customers, helping resolve day-to … day IT issues and service requests. As the first point of contact, this role is key in delivering a positive support experience and ensuring problems are accurately logged, triaged, and resolved or escalated appropriately. The role includes working with end users and customer-based IT teams and assisting with various systems and technologies. Key Duties and Responsibilities: Respond to … such as account setup, permissions, and device preparation. Maintain accurate ticket records and update internal documentation where needed. Identify patterns in recurring issues and escalate to senior engineers or service leads for further investigation. Contribute to a culture of excellent customer service and teamwork within the service desk. Person Spec: Strong communication and interpersonal skills—clear, friendly More ❯

who prides themselves in their ability to innovate, modernize, and support services that provide patient care/assistance. The position will be at the forefront of contributing to the delivery of a professional, proactive customer focused service. The post holder will provide administration and co-ordination within IT Operations using Techshop and the ITSM system. This will include the … little to no supervision. Ensure that the logistical requirements of IT Equipment is maintained (orders, site and location, required equipment) to ensure efficiency of installations for planned\unplanned work. Delivery and if required, installation of IT equipment which requires minimum technical setup such as mice, keyboard, headset,camera, monitor or that have been prior configure by a member of … the IT Operations Team Attend appropriate team discussions/meetings in support of service delivery. Assist with providing on job training, supported by SOPs for new starters, or current team members to maximise knowledge, transferring information to enhance individual(s) and team performance allowing core coverage of ITSM administration if required. About us The Humber Health Partnership is one More ❯

Field Service Engineer SEM/TEM/Electron Microscopy Do you have a passion for developing your hands-on engineering skills working on industry-leading, highly complex equipment? Ready for your calling? This specialist technology provider is searching for a well-rounded individual with hands-on experience with SEM or TEM systems and a desire to further develop their … analytical instrument provider allows the opportunity to work with some of the most advanced equipment in the industry utilised by clients in academia through to semiconductor manufacturing. Recognised for service delivery, they pride themselves on their detailed attention to customers needs and dedication to the highest standards of performance and quality. Rewards & Benefits £40K - £58K Basic Salary (dependent … on experience) 10% Bonus £10K Overtime Company Car Travel Expenses Up to 7% Pension Wellbeing Programme 25 Days Holiday + Public Holidays (rising with service) About The Role As a Service Engineer you will work from a home office and spend 80% of your time covering the UK & Ireland (with around 2 nights per week away from home More ❯

IT Service Desk Associate Mansfield, hybrid – 1 day per week in the office for meetings etc £25,000 - £27,000 plus on-call allowance 37.5 hours - Monday – Friday, plus 1 in 3 “on-call” weekends Overview: The Service Desk Associate provides first-line technical support to external customers, helping resolve day-to-day IT issues and service … such as account setup, permissions, and device preparation. Maintain accurate ticket records and update internal documentation where needed. Identify patterns in recurring issues and escalate to senior engineers or service leads for further investigation. Contribute to a culture of excellent customer service and teamwork within the service desk. Person Spec: Strong communication and interpersonal skills—clear, friendly … and professional with both technical and non-technical users. Customer-focused with a positive, can-do attitude. Eager to learn and take feedback to improve technical and service delivery skills. Organised and dependable—able to manage tasks and follow through on commitments. A collaborative team player who supports colleagues and contributes to shared goals Knowledge and Experience: Previous More ❯

in telematics, CCTV, and installation services tailored for the transport and logistics sectors. With a nationwide team of skilled engineers and a reputation for technical excellence and outstanding customer service, the company is dedicated to enhancing safety, efficiency, and operational performance for fleets across the UK and Ireland. Due to ongoing growth, they are now seeking a forward-thinking … Head of Operations to oversee both field and office functions, ensuring smooth, efficient, and high-quality service delivery across all areas of the business. The Role As Head of Operations, you will take full ownership of the day-to-day operational performance of the business. This senior leadership position involves overseeing engineering field teams, scheduling and support functions … customer service, and compliance. You’ll drive continuous improvement, support strategic initiatives, and ensure that projects and services are delivered efficiently, profitably, and to the highest standards. Key Responsibilities Leadership & Team Management Lead, mentor, and manage department heads including Regional Managers, Customer Service, and Compliance. Ensure effective coordination between field engineers and office-based teams. Promote a culture More ❯

Job Title: 2nd Line Service Desk Analyst! Location: North Northants (with travel between offices in Corby, Kettering, Thrapston, and Wellingborough) Hourly Pay: £15.17 Length of Assignment: 3 months Monday to Friday 37.50 Working hours: 8:30- 17:00 This is an office-based role About the Role Are you an experienced IT Support professional looking for a rewarding role … within local government? Opus People Solutions on behalf of North Northants Council is seeking a dedicated 2nd Line Service Desk Analyst to join IT Service Desk team. You will be instrumental in supporting our transformation journey as we unify our systems and improve service delivery across all council offices. The successful candidate will provide high-quality … technical advice. Maintain and update asset management records. Create support documentation and deliver user training. Assist with council projects such as hardware deployments and application rollouts. Provide outstanding customer service and communication across all levels of the organization. Support travel between council offices and participate in council events and meetings as required. The ideal candidate will have: At least More ❯

to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and … Operations and Planning Working with GPS stakeholders and key contacts within the Country Units to shape, evolve and deliver the GPS partnering strategy and offering that augments our internal delivery capability, ensuring that we can provide the highest quality and most cost-effective delivery solutions for our customers. Embed the use of our VMS tool to analyse and … Contractual Management Own, direct and negotiate key strategic contractual renewals, including setting agency strategy across the Group Direct and set out contractual standards with our partners to support quality delivery, mitigate our risks in service delivery and ensure that ethical business and ESG (Environmental, Social and Governance) standards are maintained Manage the partner onboarding criteria and parameters More ❯

the administrative and compliance requirements of the contract and Integral/JLL process & procedures. Working closely with the engineering team the Technical Account Manager will be accountable for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during … these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. The Technical Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical … Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness. Key Tasks Duties to include: Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors. Operate all systems within the facility More ❯

hours. Agile working arrangements can be discussed with the successful candidate. Closing Date: 25 August 2025 (midnight) Interviews: 2nd and 3rd September 2025 About Us At Derbyshire Fire & Rescue Service, were more than an emergency servicewere a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether its responding to emergencies, preventing incidents before … Majestys Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do. About the Role Are you a detail-oriented systems expert with a passion for improving HR service delivery? Were … maintain HR systems, including user setup, documentation, and training plans. Manage system updates and improvements, ensuring accurate records and effective governance. Maintain system security and access controls, including self-service functionality. Validate data quality across workflows, reports, and interfaces. Produce and present reports to support workforce planning and management decisions. Troubleshoot system issues and liaise with providers to ensure More ❯

to security threats Analysing security breaches to identify the root cause. Compile and present CSOC monthly reporting and provide guidance around improving security posture Provide technical support within client service reviews along with attending any other meetings at the CSOC Managers discretion Articulation of security risk to customers in a language that can be understood by business representatives Responsible … for continual service improvement activities within the CSOC Ensuring the integrity of client IT infrastructures Protecting information systems residing upon them from external and internal attack/compromise Conducting privilege account reviews Conducting security assessments through vulnerability testing and risk analysis Maintaining high quality security incident resolution and performance within the CSOC What are we looking for in the … written and oral communications skills Great interpersonal and teamwork skills Aptitudes and Attributes Strong analytical skills, clear logical thinking and good judgement Excellent communication skills both written and verbal Service delivery mentality and experience. Time management and expectation management. Curiosity and tenacity. Self-motivated proactive individual. Ability to work under pressure with competing priorities. Ability to work independently More ❯

long-term financial insights with the Finance Business Partner. Strategic Project Execution: Oversee the design and management of customer operations across warehousing, transportation, and fulfilment services to ensure seamless service delivery. Lead initiatives to improve customer satisfaction, retention, and contract renewals. Develop and monitor operational KPIs, SLAs, and customer feedback mechanisms. Manage cross-functional teams, including operations, account management More ❯

often (in days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 213142 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team The Group Manager - Services Partnering will lead a team of International Partner Managers within Group Managed Services who develop and manage Computacenter's … services partner strategy aligned with Computacenter's overall Managed Services growth objectives. Build and manage a diverse portfolio of partners capable of delivering high-quality outsourced and out-tasked service outcomes. Identify, recruit, and on-board strategic partners, ensuring alignment with Computacenter's service standards and customer needs. Drive partner enablement programs to ensure partners have the necessary … knowledge and skills to deliver Computacenter's services. Cultivate and maintain strong relationships with key stakeholders within partner organisations. Monitor partner performance and ensure adherence to service level agreements (SLAs). Deliver cost savings/avoidance to enhance Computacenter's competitiveness and support growth. Performance indicators Effective management and development of the partner managers. Effective cascade and delivery More ❯

specific IT systems Escalating complex issues to the appropriate departments when necessary Maintaining accurate records of support requests and resolutions Collaborating with other IT team members to ensure seamless service delivery Ensuring a prompt and professional response to all support queries Continuously improving IT support processes and procedures Job Requirements: Experience in an IT support role, preferably within … a retail setting Strong troubleshooting skills for both hardware and software issues Familiarity with retail-specific IT systems and applications Excellent communication and customer service skills Ability to work well under pressure and manage multiple support requests simultaneously Strong attention to detail and organisational skills A collaborative team player with a proactive approach to problem-solving Relevant IT qualifications More ❯

youll be working within a primary care centre. Within this role you will be collecting & processing data to identify trends, patterns, and insights that can be used to inform service decisions. Key Responsibilities: Establishing a strategic partnership withyour stakeholders to facilitate data improvement, provide valuable insights through specialist skills and enable evidence-based decision making. Provide expert and proactive … services\functions (corporate and\or clinical). Act as the main interface between the services and Analytics, ensuring a regular flow of high-quality information that supports patient care, service delivery, performance monitoring, transformation plans and financial decision making. Localise the Data Governance process and facilitate data improvement. The Ideal Candidate You will be a DataAnalyst with demonstrable More ❯

to apply for this exceptional leadership opportunity. Responsibilities As the Head of Geo-Environmental , your core responsibilities will include: Overseeing and coordinating laboratory and field operations to ensure efficient delivery of services, contributing to overall profitability. Developing, monitoring, and maintaining departmental budgets, operational metrics, and strategies to drive continuous improvement. Leading talent acquisition initiatives, facilitating staff training, and nurturing … with overnight stays when required. A valid UK driving licence. Key Activities Your day-to-day responsibilities will encompass: Managing and streamlining site and laboratory operations to facilitate seamless service delivery and operational success. Collaborating with the management and business development teams to identify growth opportunities and foster client engagement. Mentoring and supervising a team of dedicated professionals … Flexible working arrangements designed to foster a work-life balance. Enhanced leave policies, including family leave options. Access to wellbeing and support programs. Additional incentives, recognition schemes, and long-service awards. How to Apply Take the next strategic step in your geo-environmental career by applying to join our progressive and dynamic team of experts. To express your interest More ❯

Monitor and maintain network security, identifying and mitigating potential risks. Develop and enforce IT and OT best practices, standards, and policies. Collaborate with cross-functional teams to support project delivery and operational needs. Provide technical guidance and support to internal stakeholders. Oversee vendor relationships to ensure optimal service delivery and compliance. Continuously evaluate and improve the performance More ❯

Monitor and maintain network security, identifying and mitigating potential risks. Develop and enforce IT and OT best practices, standards, and policies. Collaborate with cross-functional teams to support project delivery and operational needs. Provide technical guidance and support to internal stakeholders. Oversee vendor relationships to ensure optimal service delivery and compliance. Continuously evaluate and improve the performance More ❯

the role for you. You will have a collaborative nature as you will be dealing with a variety of people across the business, ensuring that you are overseeing the delivery of IT support services to ensure that you meet the needs of the group. You will manage a small team of two, so having exposure of leading and developing … skills of the team in order to ensure that you help them grow and improve their skill set. You will be playing a key role in improving the IT service delivery processes, ensuring that you are fostering a customer-focused support environment. You will take full responsibility for ensuring the team resolves technical issues in a timely manner. … am looking for: Experience in managing an IT team in a fast-paced environment In-depth knowledge of hardware, software, networking and operating systems familiarity with ITIL or IT service management frameworks Strong leadership skills If this sounds like the role for you, please get in touch for more information We welcome diverse applicants and are dedicated to treating More ❯