7 of 7 Service Design Jobs in Birmingham

IT Service Lifecycle Manager/IT Service Manager A fantastic opportunity has arisen for an IT Service Lifecycle Manager/IT Service Manager to join our Birmingham based client on a permanent basis. Responsibilities and Duties: Lead the Service Lifecycle process to ensure that new and existing services meet business needs Collaborate with stakeholders to … gather service requirements and design services that are aligned with business objectives and IT capabilities. Oversee the service portfolio, ensuring that all services are aligned with the organisation’s strategic objectives and deliver value and that all services contain up-to-date and accurate information. Lead the Release Management process, ensuring that software and service releases … approve, and prioritise changes. Knowledge, Skills and Experience: Certified ITIL Foundation v4 (preferred) Advanced ITIL certifications (preferred) Experience in a leadership or managerial role overseeing ITIL processes such as service Design, Service Portfolio Management, Service Transition, Release Management, and Change Management. Expertise in managing the end-to-end lifecycle of IT services, from initial design More ❯

IT Service Manager Birmingham – Permanent – Competitive Salary – Hybrid VIQU have partnered with a leading organisation who are seeking an experienced IT Service Manager to lead the design, transition, and continuous improvement of IT services that underpin critical business operations. You’ll drive service excellence across Change, Release, and Lifecycle Management, ensuring stability, scalability, and value delivery. … Key Responsibilities of the IT Service Manager: • Lead the full IT service lifecycle, ensuring new and existing services meet business and technical requirements.• Oversee the service portfolio and ensure alignment with strategic objectives and governance standards.• Manage the Change and Release Management processes – planning, testing, and deploying releases with minimal disruption.• Chair and facilitate CAB meetings, ensuring … controlled and effective change execution.• Collaborate with stakeholders across IT and business functions to design scalable, compliant, and well-documented services.• Maintain service data accuracy within ITSM tools and drive continuous process improvements. Key Requirements of the IT Service Manager: • 7+ years’ experience in IT Service Management, with at least 3 years in a leadership or More ❯

environments. Youll turn analytics and data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity. In this role, youll lead a team of Proactive Engineers, manage service delivery, and act as the primary customer interface driving automation, continuous improvement, and measurable service outcomes. What you'll do Lead and deliver the Digital Experience Management (DEM … service for one or more key customers. Use analytics to identify opportunities for automation, remote actions, and process improvements. Drive a fix-forward culture focused on user experience, not just SLAs. Oversee service delivery, governance, reporting, and customer reviews. Monitor performance dashboards and use insights to recommend improvements. Ensure contractual compliance, risk mitigation, and security adherence. Collaborate with … internal teams and service partners to design and deliver value-add solutions. Share best practices and lessons learned across Computacenter accounts. Support presales and service design teams with DEM expertise where needed. What you'll need Current SC Clearance (essential) or clearable Strong background in Service Delivery and data analytics. Experience with end-user analytics More ❯

pension + private healthcare + More Our trusted client, a leading financial services organisation , is hiring an IT Business Continuity Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate. This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant , enabling … rapid and effective response to disruption as the business continues its global digital transformation journey . The Role You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test IT Service Continuity and DR plans aligned to … business needs and regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to More ❯

address those gaps, and ensure solutions align with the company's architectural principles and IT strategy while maintaining project scope. They work closely with clients and business representatives to design effective IT solutions that meet project or bid requirements and assess the impact of proposed solutions on business profitability. Senior Solution Architects are expected to specialize in at least … company's architectural standards. • Present and take ownership of solution designs and cost models within the bid governance framework. • Collaborate with IT professionals (e.g., Enterprise Architects, Technical Leads) to design solutions for business operations and bids. • Ensure project and bid implementations adhere to approved architectural designs. • Provide architectural guidance and leadership to delivery teams to ensure alignment with solution … process throughout implementation. • Communicate complex technical concepts and solution strategies clearly to non-technical stakeholders and IT peers. • Work with IT Project Managers and BU DP to ensure solution design milestones are achieved according to project plans. • Develop solution and service designs that align with business needs, Enterprise Architecture roadmaps, and IT strategies. • Evaluate supplier proposals to ensure More ❯

are aligned with the company's architectural principles and the IT strategy of the business unit. They work closely with clients and business representatives to understand their needs and design appropriate IT solutions for each project or bid. The Solution Architect must have a strong grasp of the organization’s IT requirements and evaluate how proposed solutions will affect … boards to ensure designs meet copmany architectural standards. • Present solution designs and cost models within the bid governance framework. • Engage with IT professionals (e.g., Enterprise Architects, Technical Leads) to design solutions for business operations and bids. • Ensure project and bid implementations comply with approved architectural designs. • Provide design leadership and architectural guidance to delivery teams to ensure alignment … processes throughout execution. • Communicate technical concepts and IT strategies clearly to non-technical stakeholders and IT teams. • Work with the IT Project Manager and BU DP to ensure solution design milestones are met according to the project plan. • Produce solution and service designs that align with business needs, Enterprise Architecture roadmaps, and IT strategies. • Review supplier proposals to More ❯

to ensure all solutions align with overarching roadmaps and architectural principles. Experience in Facilities Management environments is essential , as you’ll be supporting technology solutions that directly impact operational service delivery. Key Responsibilities Partner with IT Project Managers and business stakeholders to design solutions that meet project and operational needs. Support bid and business development teams with solution … audiences. Provide technical leadership and guidance to delivery teams during project execution. Review supplier proposals for quality, feasibility, and compliance with architectural standards. Produce clear and comprehensive solution and service designs to guide delivery. Maintain alignment between technology solutions and business strategy. Essential Skills & Experience Proven experience as a Solution Architect within Facilities Management or a closely related sector. More ❯