1 to 25 of 32 Service Design Jobs in Birmingham

About The Role Hippo is recruiting for senior consultants in UX design . UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that … information to inform their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from UX design. As a senior consultant in UX design , you'll already be an expert in your field. You'll also be a leader … of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader. Please note, we are looking for candidates who are looking for growth at this level (senior), therefore the advertised salary band is the lower end of More ❯

About The Role Hippo is recruiting for senior consultants in UX design . UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that … information to inform their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from UX design. As a senior consultant in UX design , you’ll already be an expert in your field. You’ll also be a leader … of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader. Please note, we are looking for candidates who are looking for growth at this level (senior), therefore the advertised salary band is the lower end of More ❯

About The Role Hippo is recruiting intermediate consultants in UX design. UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that information to inform … design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. As an intermediate consultant in UX design, you'll come to Hippo with strong UX design skills and some experience of advising others on how … to design user-centred services. In return, we'll provide exciting opportunities to develop further within your profession and as a consultant with clients. Please note, we are looking for candidates who are looking for growth at this level (intermediate), therefore the advertised salary band is the lower end of our full banding for this level of position, allowing More ❯

About The Role Hippo is recruiting intermediate consultants in UX design. UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that information to inform … design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. As an intermediate consultant in UX design, you’ll come to Hippo with strong UX design skills and some experience of advising others on how … to design user-centred services. In return, we’ll provide exciting opportunities to develop further within your profession and as a consultant with clients. Please note, we are looking for candidates who are looking for growth at this level (intermediate), therefore the advertised salary band is the lower end of our full banding for this level of position, allowing More ❯

a transformative role that has the power to shape the future of our business, benefit our clients, and support our delivery teams? If so, we're looking for a Service Designer to join our dynamic and forward-thinking team. As a Service Designer at Kerv Digital, you will play a pivotal role in reimagining and enhancing the way … we design, deliver, and support our clients' services. You will be at the forefront of driving innovation, improving customer experiences, and streamlining internal processes. The role: Leadership & Team: Champion the value of service design within the organization, advocating for its importance and potential impact on business growth and customer satisfaction. Work closely with the wider UX team … to ensure the integration of service design with user experience design efforts. Collaborate with the business analysis team to ensure that service design aligns with business objectives and processes. Establish key performance indicators (KPIs) to measure the impact of service design initiatives within the company. Technical & Operational: Develop comprehensive service blueprints, user More ❯

About The Role Hippo is recruiting for principal consultants in UXdesign . UXdesigners ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that information to inform … their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interactiondesign. Hippo's principal consultants in UXdesign are experts in their field, supporting teams and clients at a strategic level. In return, we offer exciting opportunities to support … full banding for this level of position, allowing for progression in the role. What you'll do Develop strong relationships with clients and provide expertise in interactiondesign, people-centred design and Agile methodologies Lead teams to design services that meet the needs of all users and adhere to GDS standards Evolve Hippo's approach to UXdesign, promoting the More ❯

About The Role Hippo is recruiting for principal consultants in UXdesign . UXdesigners ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that information to inform … their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interactiondesign. Hippo’s principal consultants in UXdesign are experts in their field, supporting teams and clients at a strategic level. In return, we offer exciting opportunities to support … full banding for this level of position, allowing for progression in the role. What you’ll do Develop strong relationships with clients and provide expertise in interactiondesign, people-centred design and Agile methodologies Lead teams to design services that meet the needs of all users and adhere to GDS standards Evolve Hippo’s approach to UXdesign, promoting the More ❯

largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to … of improving delivery assurance and outcomes across large-scale or complex portfolios. Experience in government, public sector, or regulated environments, with an understanding of the strategic context of public service delivery. Desirable criteria: Professional qualifications such as MSP, MoP, PRINCE2, AgilePM, SAFe, or equivalent. Experience working in or alongside property, infrastructure, or estates functions. Familiarity with Cabinet Office and More ❯

already be an expert in your field, in agile and a confident coach. You'll also be a leader of people and teams and an advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members and to continue to develop you as a leader. Please note, w … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is More ❯

largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to … readiness, engagement, and sustainable impact. Work closely with Corporate Performance, communications and other functions to develop and deliver change management strategies that support transformation goals. Digital Transformation Drive the design and delivery of digital services and solutions that enhance operational performance and the Client and Customer experience. Support the Head of Corporate Systems to introduce scalable, secure, and user More ❯

Working closely with senior stakeholders at project and programme level, you will influence and provide direction on product development. Working with agile delivery teams, particularly delivery managers, user researchers, service designers and technical leads to define and prioritise a product roadmap and ensure delivery of successful outcomes. In addition to delivering excellent outcomes for customers, you will have strong … end product roadmap, prioritising the product backlog and getting buy-in from the organisation to ensure successful delivery. You work closely with research to understand user needs, ensuring the service is designed for the people who use it. You are experienced in product and service development and can promote best practice across agile teams including implementing solutions for More ❯

Job Opportunity: Service Designer Location:Birmingham (Hybrid Work Pattern) Rate: £20.00-£25.00 per hour Based on Experience Contract Type:Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you passionate about designing services that truly meet user needs? We're … looking for a Service Designer to join our clients' Digital & Customer Services team and help shape the future of public services. What You'll Do: Design end-to-end service journeys based on user needs and organisational goals. Collaborate with multidisciplinary teams to prototype and test new service processes. Map service and user journeys to … identify transformation opportunities. Contribute to service design standards and community development. Use data and user research to inform and iterate service designs. What We're Looking For: Strong understanding of service design principles and user-centred design. Experience working in multidisciplinary teams to improve service delivery. Ability to prototype in various formats and visualise More ❯

National Express is recruiting an experienced Head of IT Service Delivery to join our team at our Head Office in Digbeth, Birmingham . The successful candidate will ensure the seamless, cost-effective, and efficient delivery of IT services to meet business needs, driving operational excellence and user satisfaction. This role involves leading a team of IT professionals, managing offshore … teams and service providers, and driving service improvements. The role also requires managing key supplier relationships, ensuring contractual value and performance, and implementing ITIL best practices. What you'll do: Develop and manage strategic relationships with IT suppliers: Negotiate contracts, monitor performance, conduct reviews, ensure compliance, and manage vendor risks within budget. Contribute to IT strategy: Align with … business objectives, oversee service design considering user needs, cost, supportability, and scalability, and promote best practices and new technologies. Manage service transitions: Ensure minimal disruption during the deployment of new or changed services, conduct PIRs, and oversee change, release, and knowledge management processes. Lead daily IT operations: Ensure high availability and performance, manage incident, problem, request, change More ❯

support and enhance enterprise applications within a large, complex IT environment. Youll take a lead role in application support, incident and problem management, integrations, and upgradeswith a focus on service quality, user experience, and technical resilience. This role is ideal for someone with experience in system support, implementations, and release processes, who brings strong technical capabilities and excellent stakeholder … communication skills. Key Responsibilities Maintain and improve application support processes, SLAs, and service levels. Manage incidents, investigate root causes, and coordinate effective resolutions. Drive system upgrades, migrations, and other technical debt projects. Coordinate testing and release activities across platforms. Provide second/third-line support across multiple enterprise applications. Assess and implement change requests in alignment with service management principles. Support data governance, service design, and compliance processes. Engage with cross-functional teams and end users to ensure positive service delivery. Experience & Skills Required Proven application support experience, ideally within complex enterprise environments. Strong working knowledge of Linux, Python, XML (Perl, HTML, CSS, VBScript, JavaScript a plus). Understanding of academic or public-facing More ❯

Senior Consultant , specialising in Delivery , you'll already be an expert in your field. You'll also be a leader of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to continue to develop as a leader. Please note, we are … Identify obstacles and help the team to overcome them Facilitate and track team risks and dependencies Help the team to focus on the priorities to deliver the product or service Encourage and facilitate continuous improvement of the delivery team Coach and mentor team members and others to apply the most appropriate agile and lean tools and techniques Build great … Leading teams of various configurations and sizes, from a fully resourced consultancy team to running hybrid consultancy/client teams Collaboration and project management tools Understanding of user centred design principles and practices What makes us great As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits More ❯

Senior Consultant , specialising in Delivery , you’ll already be an expert in your field. You’ll also be a leader of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to continue to develop as a leader. Please note, we are … Identify obstacles and help the team to overcome them Facilitate and track team risks and dependencies Help the team to focus on the priorities to deliver the product or service Encourage and facilitate continuous improvement of the delivery team Coach and mentor team members and others to apply the most appropriate agile and lean tools and techniques Build great … Leading teams of various configurations and sizes, from a fully resourced consultancy team to running hybrid consultancy/client teams Collaboration and project management tools Understanding of user centred design principles and practices What makes us great As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits More ❯

activities and events. Role Summary In this role you will be joining the Application Operations team which sits within Application Services. The post-holder will work with the existing service owners, most notably across Library IT systems. This post is ideally suited to an application analyst with excellent communication and interpersonal skills, proactive attitude and a solid background in … it would be beneficial for the post-holder to have knowledge and experience include: Knowledge of the standard IT governance processes such as data governance (DPIA’s), integrations board, design review and change advisory boards. Experience of service design, service management and release processes. Project management experience. Main Duties Service Level Management: Work towards the … existing SLA’s whilst looking at ways to improve service levels to the customer. The post-holder will make suggestions on how to improve service levels and will contribute to changes in departmental policy. Application Support: Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Incident Management: Prioritises and More ❯

largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to … of improving delivery assurance and outcomes across large-scale or complex portfolios. Experience in government, public sector, or regulated environments, with an understanding of the strategic context of public service delivery. Desirable criteria: Professional qualifications such as MSP, MoP, PRINCE2, AgilePM, SAFe, or equivalent. Experience working in or alongside property, infrastructure, or estates functions. Familiarity with Cabinet Office and More ❯

Job Opportunity: Lead Service Designer Location:Birmingham (Hybrid Work Pattern) Rate:£31.00-£38.00 per hour Based on Experience Contract Type:Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you ready to lead service design at scale? We … re looking for a visionary Lead Service Designer to shape the future of digital transformation across our clients' most complex services.What You'll Do: Set the strategic direction for service design across multiple programmes. Lead and grow a high-performing service design team and community. Champion service design at the leadership level and … across the organisation. Ensure quality and consistency in service design delivery. Drive innovation through prototyping, user research, and cross-functional collaboration. What We're Looking For: Significant experience leading service design in large, complex environments. Expertise in coaching, mentoring, and building design communities. Strategic thinker with a relentless focus on user needs and business outcomes. More ❯

programme within the local council's Customer Services team. As part of this exciting project, we are seeking a Senior User Researcher to help shape the next phase of service delivery across Birmingham. This is a fantastic opportunity to play a key role in designing inclusive, user-centred public services that truly meet the needs of the city's … diverse communities. About the Role:As a Senior User Researcher, you will: Plan, design, and conduct user research activities for complex services and products. Lead research across multiple product teams, ensuring user needs are central to all design and policy decisions. Engage with Birmingham's diverse communities to understand their experiences and translate insights into actionable service … Lead user research for complex, high-risk, and interdependent services. Build and execute research and analysis plans using both qualitative and quantitative methods. Create evidence bases to support inclusive service design, particularly for assisted digital delivery. Work across multidisciplinary teams to ensure services are accessible, intuitive, and effective. Support the user research community of practice by setting standards More ❯

supporting a major transformation programme within a local council's Customer Services team. We're looking for a Senior Business Analyst to lead on high-impact projects focused on service improvement and cost savings across the organisation. This is a unique opportunity to shape the future of public service delivery in Birmingham, working at the heart of customer … service transformation and enterprise-scale change. About the Role:As the Senior Business Analyst, you will: Lead the analysis of complex, multi-layered programmes and projects. Translate user and business needs into actionable transformation objectives. Own key stakeholder relationships and act as the go-to expert for business analysis. Build and lead a thriving business analysis community, setting standards … and mentoring others. Champion user-centred design and agile delivery across multiple product teams. Key Responsibilities: Develop and lead the business analyst community, setting professional standards and supporting development. Work with senior leaders to define transformation goals and map service redesigns. Conduct in-depth analysis across complex business areas to inform service improvements. Use data and evidence More ❯

impact initiative focused on improving services and delivering cost savings across the organisation. This is a fantastic opportunity to play a strategic role in shaping the future of public service delivery in Birmingham, leading business analysis across complex, enterprise-scale change. About the Role: As the Lead Business Analyst, you will: Develop and lead the business analyst community, setting … Bring: Proven experience delivering digital products in large, complex organisations using agile methodologies. Strong ability to identify problems, build evidence, and drive product decisions. Significant knowledge of product strategy, service design, and user-centred design principles. Deep understanding of agile delivery, software development practices, and data-driven decision-making. Excellent communication and leadership skills, with the ability More ❯

Liverpool, North West England, L3 1DS : Leeds, Yorkshire and the Humber, LS1 4PL About the job Job summary The UKHSA Digital and Data Directorate is responsible for driving the design of the UKHSA digital and data estate, with a clear strategic intent and focus on delivering high quality, efficient products and services that deliver improved health outcomes and strengthen … will be the voice of the business, and advocate and influence strategic digital and technology decisions across UKHSA to achieve value for money and alignment with digital and technology service design principles. Being responsible for ensuring your team support UKHSA in the delivery of its objectives, enabled and influenced by digital and technology capabilities. You will take the … e.g. in Chief Operating Officer, Chief Medical Adviser and Chief Scientific Officer Groups) Chief Data Office Directors and Deputy Director peers External Government departments and organisations e.g. Government Digital Service Academic leaders and research bodies Devolved Administrators, Departments and Organisations International bodies and Government Private sector leaders Person specification Essential criteria Have a degree in Computer Science, Information Technology More ❯

solutions across business operations and technology capability Leading Kainos/client joint teams to develop business transformation roadmaps Working closely and within Kainos delivery teams to refine and inform service and product transformation Supporting the Kainos Defence team in identifying, qualifying and converting new opportunities Minimum (essential) Requirements A desire to work on some of the most complex and … activities Desirable Hands on experience in a senior business role e.g. operations management, IT services, data and information, finance Hands on experience in a digital services discipline such as service design, product management, technical architecture, software development Experience of agile delivery methods across business and technology change Who You Are Our vision is to enable outstanding people to More ❯

Job Opportunity: Senior Service Manager Location: Birmingham (Hybrid Work Pattern) Rate: £25.00-£30.00 per hour Based on Experience Contract Type: Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. We're seeking a Senior Service Designer to lead the design of complex, interdependent services that make a real difference to people's lives and our client's organisation.What You'll Do: Lead service design for complex digital products and services. Coach service areas to develop ambitious digital transformation plans. Set and uphold service design standards and best practices. Prototype and test service interactions … to drive innovation. Collaborate across teams to deliver services from discovery to live. What We're Looking For: Deep knowledge of service design methods and user research. Proven experience managing service design projects in large organisations. Ability to influence senior stakeholders and guide strategic decisions. Strong facilitation, prototyping, and visualisation skills. A relevant qualification or equivalent More ❯