24 of 24 Service Design Jobs in Central London

As a Lead Service Designer, you’ll bring 8+ years of experience designing human-centred services that balance business value, technical feasibility, and user desirability. You’ll work in agile, cross-functional teams across public and private sectors - helping clients make confident, design-led decisions through a consultative, evidence-based approach. Applicants must be SC clearable and able … to share a strong design portfolio. What you’ll do Lead end-to-end design projects – Oversee multidisciplinary work across public and private sectors, collaborating with design professionals through all phases, from research and ideation to delivery and continuous improvement. Shape strategy through design – Apply a systemic, design-led lens to complex challenges, turning insights … maps that break silos, reveal opportunities, and guide impactful action across ecosystems. Support growth and business development – Contribute to pitches and proposals, proactively identifying new opportunities and helping position design as a strategic lever for clients. Champion and grow service design at NTT DATA UK – Advocate for the role of service and strategic design with More ❯

Working with a large IT consultancy that is searching for a Service Designer on a permanent basis. Salary: £55,000 per annum with additional benefits. Candidates must have LIVE SC Clearance. An overview of the Role As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. … We are all passionate about user-centered design, critical thinking, problem-solving, and designing and building digital services and products. Working with our client would give you opportunities to develop and grow, working with major clients in both public and private sectors. Our offices are in a variety of locations including London, Manchester, and Glasgow. We offer hybrid working … however, depending on your project you may have to travel to client locations. Skills you'll need: Essential: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Ability to create service design artefacts and outputs, such as More ❯

p/d – Via Umbrella Location: East Midlands HQ – Highly Remote – 1 day p/cm on site Duration: 6 months This role sits at the intersection of design, product, and technology. This venture redefining how professionals manage their wealth. As an Experience Designer, you’ll be responsible for crafting seamless, emotionally intelligent, and data-informed user journeys across … end to end customer experiences. Experience Required: Experience designing digital products in high-growth environments (fintech, consumer tech, or scale-ups). Strong portfolio demonstrating end-to-end experience design, with a focus on mobile-first journeys. Fluency in modern design tools (Figma, Adobe XD, etc.) and AI-enhanced design workflows. Experience working in agile, cross-functional … teams. Familiarity with behavioural design, service design, and systems thinking. Passion for solving real problems through design and delivering measurable impact. Responsibilities: Design and optimise end-to-end customer journeys across mobile and web platforms, ensuring clarity, delight, and conversion. Translate user needs, behavioural data, and business goals into actionable experience maps, prototypes, and UI More ❯

them to successfully align their business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least 7 years of experience in … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses’ competitive position in the market A skilled presenter and storyteller … pitching the value of recommended business concepts to clients Adept at product consulting: advising on and driving product-centric organizational transformation, as well as defining and implementing product and service strategies A holder of strong business acumen: engaging with senior leadership and influencing decision-making processes through strategic insights and compelling business cases Embracing new challenges: capable of working More ❯

technologies. · Requirements gathering and requirements management: Possess proven experience to lead the requirements gathering phase and ability to collect and manage the requirements by collaborating with various stakeholders. · Solution Design: Support the Architects and Business teams in the design, build and QA of the solution to deliver the documented business processes. · UI Development with UCD led approach: Support … organization · Stakeholder Management: Collaborate with stakeholders from various departments, including IT, finance, and operations, to gather requirements, understand business objectives, and ensure alignment between business goals and technology solutions. · Service Design Support: Working closely with service design team to ensure smooth adoption and utilisation · Team Leadership: Provide guidance and mentorship to a team of business analysts More ❯

IT Service Delivery & Vendor Manager, London/Hybrid, £65,000 per annum Role Overview Responsible for managing vendor relationships, IT service performance, and continual service improvement to ensure high-quality, reliable IT services that deliver business value. Key Responsibilities Vendor Management: Build and maintain strong relationships with outsourcing and technology vendors, ensuring contractual obligations, SLAs, and performance … standards are met. Commercial Oversight: Optimise the IT vendor portfolio, identify cost savings and service improvements, and support procurement in contract creation and onboarding. Service Performance: Lead regular service reviews, monitor KPIs and SLAs, and drive performance reporting through dashboards and analytics. Business Partnering: Act as the main point of contact for IT services, ensuring service … Promote a strong customer experience through proactive engagement and continuous improvement of IT services. Incident & Problem Management: Oversee major incidents, root cause analysis, and proactive problem resolution to minimise service disruptions. Continuous Improvement: Develop and track Service Improvement Plans (SIPs) to enhance service delivery and maturity. Commercial & Contract Management: Ensure contracts deliver maximum value and align with More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … Job Title: Product Manager – Insurance & Extended Warranty Services Location: London About the Role We are seeking a Product Manager for Insurance & Extended Warranty Services to lead the planning, product design, and full lifecycle management of insurance-related services across multiple product categories. This role focuses on building a competitive and customer-centric insurance ecosystem within Joybuy (by JD.com) European … driving both user satisfaction and business performance. Key Responsibilities Own the end-to-end product lifecycle for insurance and extended warranty services, from strategy and market research to product design, launch, and post-launch optimisation. Design and develop innovative service offerings across consumer electronics, home appliances, and other categories, defining pricing, coverage, and fulfilment processes in collaboration More ❯

VP Application Maintenance & Service Delivery WRK digital is proud to be working exclusively on behalf of Informa PLC as part of a large transformation which has resulted in a new technology operating model. We seek an exceptional & proven VP of Application Maintenance & Service Delivery. You will be required to be onsite 3 days per week in London with … across the organisation. Key Responsibilities: Applications Ownership and Lifecycle Management Build a balanced view of cost and business criticality Drive simplification and consolidation across the estate Day-to-Day Service Delivery Major Incident and Recovery Management Regional and Business Alignment Governance and Service Performance Engagement Service Design, Transition and Readiness Continuous Improvement Leadership This is a … commercially savvy and astute, knowing how to work relationships to achieve desired and fair outcomes for all. Desirable Certifications: ITIL 4 Managing Professional or Leader TOGAF Foundation or Practitioner Service Integration and Management (SIAM) Foundation or Professional COBIT 2019, ISO 20000 AWS Certified Solutions Architect Professional or Azure Solutions Architect Expert Certified Information Systems Security Professional (CISSP) Certified Change More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and … own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity domains. … Primary responsibilities: Solution design and architecture: Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service More ❯

SaaS business are the leader in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product development and brand identity. What … strong work ethic. Someone who’s comfortable with ambiguity, eager to get stuck into legacy UX, and motivated by meaningful, hands-on work Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working in squads) to ensure a … holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real test and learn approach and solving complex challenges in fast-paced squads A designer who More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … Title: Product Manager – Merchant After-sales Location: London, United Kingdom About the Role We are seeking a Product Manager – Merchant After-sales (B2B Platform Services) to lead the strategy, design, and optimisation of Joybuy’s merchant after-sales ecosystem across Europe. This role is instrumental in building a scalable, transparent, and efficient after-sales infrastructure that supports both full … managed and semi-managed merchants — improving platform performance, merchant satisfaction, and customer trust. What You’ll Do Lead the end-to-end design and management of the merchant after-sales ecosystem, including policy formulation, system design, launch, and continuous optimisation. Develop and refine after-sales workflows for merchants, covering order cancellations, returns, refunds, and dispute resolution. Collaborate closely More ❯

We are seeking a Staff Service Designer to join our team: Required Skills and Expertise ● 10+ years in Service Design, Experience Strategy, Business Transformation, or Strategic Consulting. ● Proven track record leading enterprise-scale discovery or transformation programs with measurable outcomes. ● Deep expertise in systems thinking, service blueprinting, strategic facilitation, and opportunity framing. ● Strong ability to synthesize … how your strategic thinking delivered tangible business value. About Us: Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have 30+ offices across … the U.S., UK, Poland, Romania, India, Australia and Mexico. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com. Please let me know the best time and number to connect with you or please give me a call on +44 More ❯

frameworks, and the ability to deliver results across multiple teams and stakeholders. Responsibilities: Accessibility & Compliance: Lead initiatives to ensure our digital properties meet accessibility standards (WCAG) Partner with UX, design, and development teams to embed accessibility best practices into our processes Cookies & Data Privacy: Manage the implementation and optimization of cookie consent solutions (e.g., One Trust). Ensure alignment … drive continuous improvement. We are looking for someone with 4+ years of experience in customer experience, digital project management, or related roles Strong understanding of CX methodologies (journey mapping, service design, discovery analysis) Hands-on experience with accessibility and data privacy tools (e.g., One Trust) Proven ability to manage multiple concurrent projects with cross-functional teams. Excellent stakeholder More ❯

carbon reduction) into actionable product initiatives. Stakeholder Engagement: Collaborate with sustainability leads, business stakeholders, and technical teams to define and prioritize sustainable product opportunities. Product Vision & Delivery: Lead the design and delivery of digital products and services that support responsible business practices and long-term resilience. Innovation & Research: Identify emerging sustainability trends and technologies, and integrate them into product … ESG principles. Ability to bridge the gap between business strategy, environmental objectives, and user experience. Strong communication and facilitation skills, with experience influencing senior stakeholders. Experience working with agile design methodologies. Nice to Have Experience consulting with Fortune 500 or global enterprise clients on sustainability or ESG transformation. Knowledge of sustainability reporting standards such as GRI, SASB, TCFD, or … GHG Protocol. Familiarity with impact measurement tools, lifecycle analysis, or sustainable innovation frameworks. Background in digital transformation or service design projects with environmental or social impact. More ❯

up-to-date contract and customer data within internal systems Escalate system challenges and errors where needed Customer Engagement & Negotiations Lead direct engagement with customers to discuss renewal terms, service and product adjustments, and commercial options Present renewal offers and guide customers through commercial and technical changes Manage objections and lead pricing or term negotiations within approved thresholds Successfully … Coordination Align with Country Managing Directors and Asset Managers on site/country strategy, while ensuring input from Account Manager, regarding wider account strategy, is considered. Collaborate with Operations, Service Design and Solution Architect teams to align on feasibility of service modifications. Partner with Legal to validate changes to terms, and where appropriate facilitate customer renewal onto More ❯

day performance of the Renewals Operations Team located in different metros in EMEA. Develop and maintain excellent relationships with internal stakeholders in multiple disciplines such as Legal, Solution Engineering, Service Design, Sales and Finance, as well as country MDs. Act as a key liaison between Renewal Operations and Senior Leadership. Foster a high-performance culture focused on customer … escalations. Align renewal strategies with broader commercial objectives, asset-specific strategies and local market dynamics; ensuring adherence to commercial frameworks, approval workflows, and legal standards. Drive alignment on pricing, service modifications, and contract terms. Process Optimization & Reporting Identify and implement process improvements to enhance efficiency and customer experience. Working closely with other regions, standardise tools and practices across the More ❯

to work hands-on with the latest Microsoft technologies - as well as core network infrastructure spanning LAN/WAN, Wi-Fi, firewalls, and cloud connectivity. You’ll contribute to service design and drive automation. The ideal candidate should bring strong TCP/IP networking fundamentals, proven scripting/automation skills (PowerShell or Python), and experience delivering cloud infrastructure More ❯

customer experiences and drive commercial performance. The company operates large-scale digital customer journeys with significant traffic volumes, making data central to decision-making across product, marketing, operations, and service design. THE TEAM You’ll join the Data & Analytics function, which is structured into several specialist groups including: Digital & Customer Operations Analytics Tagging & Tracking Data Engineering Insights, BI & Visualisation More ❯

be responsible for setting the research strategy and leading user research activities across multiple teams or large, complex programmes. You will shape and champion a culture of user-centred design, ensuring that insights drive decision-making at every stage of service development. You will work closely with senior stakeholders, product owners, service designers and delivery teams to … ensure user needs are at the heart of the service strategy and design decisions. At this level, you will be expected to: Define and communicate the overall user research vision and strategy for programmes of work. Lead and coordinate research activities across multiple agile teams or services. Build and sustain a strong user research community of practice, providing … mentoring, coaching and assurance. Influence and challenge senior stakeholders to ensure design and policy decisions are grounded in user evidence. Establish and champion best practice in research ethics, inclusivity, accessibility, and data handling. Collaborate closely with other heads of disciplines (Design, Product, Delivery, and Engineering) to align research with organisational goals. Skills needed for this role GDS experience More ❯

Job Description: Design user-friendly digital interfaces and experiences, combining visual design skills with user research and usability testing. Create wireframes, prototypes, and collaborate with developers to implement designs. £ 450.00/day Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment click apply for More ❯

Job Description: Design user-friendly digital interfaces and experiences, combining visual design skills with user research and usability testing. Create wireframes, prototypes, and collaborate with developers to implement designs. £ 450.00/day Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the More ❯

differing approaches. Roles Available We are recruiting mid-level, DV-cleared consultants across a range of disciplines and roles, including: Strategy Consultants Business Analysts Business Change Consultants Product Owners Service Designers Governance, Risk & Compliance Consultants Portfolio & Programme Analysts Essential Skills & Experience Active DV clearance (applications without DV cannot be considered) Proven experience in a Consulting role Strong background in … and attention to detail Comfortable facilitating workshops and leading discussions with technical and non-technical stakeholders Desirable Skills Understanding of Agile delivery environments (Scrum, Kanban) Exposure to digital transformation, service redesign, or operating model change Knowledge of cloud, data, cyber, or emerging technologies (advantageous but not essential) Experience supporting strategy development or target operating model design What's More ❯

will support the transition of an Identity and Access Management (IAM) programme into Business-as-Usual (BAU) operations, reporting to the Head of Identity. The role focuses on maintaining service quality and ensuring compliance with established IAM standards. Responsibilities Support operational IAM processes during the transition to BAU. Align delivery with IAM Programme KPIs and approved service design. … Provide business support and process analysis for IAM operations. Assist with Joiner, Mover, Leaver (JML) and access management processes. Influence IAM service delivery and resolve non-technical IAM issues. Requirements Minimum 5 years’ experience in operational process analysis. Proven background in IAM lifecycle processes (JML, access management). Familiarity with IAM platforms, tools, and service delivery frameworks. Strong More ❯

+ 20-30% bonus Industry : Law/Professional Services A strong, well-respected and innovative Law Practice are seeking a Security Architecture Lead to strengthen the security design of its growing technology estate and ensure robust protection of sensitive client and case data. The role will champion modern security patterns, uplift technical controls, and guide teams toward secure, resilient … solutions. Responsibilities Define and maintain the firm’s security architecture roadmap. Lead design of secure integrations across case management, collaboration, and cloud services. Review major technology initiatives and provide architectural approval. Drive adoption of modern identity, endpoint, and network security patterns. Work closely with suppliers to ensure external solutions meet firm standards. Provide expert input into audit responses, client … assurance, and certification efforts. Requirements Experience leading security architecture in complex, multi-vendor environments. Strong understanding of data protection, access governance, and secure service design. Ability to translate risks into practical design guidance for engineers and project teams. Familiarity with legal-sector technology (DMS, eDiscovery, collaboration platforms) Deep understanding of matter confidentiality, ethical walls, and client-mandated security More ❯