1 to 25 of 36 Service Design Jobs in the City of London

policy + ad hoc client site visits when required (on average 1-2 visits per month, but can be more/less). They are looking for a permanent Service Designer Consultant to join a rapidly growly team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors. We have a top end budget of £55k + … full benefits + fully remote (with ad hoc client site travel) Primary skills and experience required: Must be eligible for SC Clearance Proven experience working across a service design process, autonomously with minimal support Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar Ability to visualise complex services in an easy-to-understand format for varying audiences Ability to adopt a curious and inquisitive mindset – with a passion for asking ‘why’ Ability to critically break down complex problems in a fast-paced environment, with a More ❯

our internal team, everyone contributes to reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll … just at the interface level. This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs through every phase of design and delivery, embedding human-centred principles. Stakeholder Engagement: Facilitate workshops, playback sessions, and co-design activities with stakeholders from diverse backgrounds—including senior leaders. Prototyping & Iteration: Collaborate on developing and testing service prototypes, aligning business, technical, and user needs. Evidence-Based Delivery: Work closely with user researchers and analysts to ensure decisions are driven by qualitative and More ❯

Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. A requirement has been identified for a Service Design & Transition Lead to lead Service Design & Transition activities across a number of projects The Service Design & Transition Lead will be a key member … of the programme/project team, working closely with other areas of IT and the business as required. Line-management will be into the process owner, (Principal, Service Design & Transition) and the successful applicant will be expected to represent the Service Design & Transition function/team within the projects they are working on, as well as … liaising with other areas of IT including operational teams and Service Management. The successful candidate will be given a broad remit to deliver, with autonomy to shape the role while meeting high-level objectives and managing key stakeholders. Objectives: Lead Service Design and Transition activities across IT projects and programmes, as directed; Produce Service Design More ❯

Service Architect - Public Sector £500-£550 Outside IR35 Hybrid Working - 1-2 days on site a week The Service Architect will be responsible for designing and documenting service architecture and processes that aligns with business objectives. The Service Architect will be required to work closely with the M365 Project Manager, Technical Architects, Project team, service delivery teams and projects, and the wider stakeholder community. The Service Architect will ensure the new ICT service model supports not only the new M365 and Niche services but the continuation of service for existing and new technologies within the estate. Key responsibilities To be responsible for the development and documentation of the ICT Service Strategy and associated service model roadmaps. Creation of Service Architectures that maximises the efficiency of all support scenarios whilst minimising the costs for Service Delivery To ensure that the ICT service architecture meets all the relevant industry/national standards and demonstrates consistency of design across all ICT related programmes and projects. To design More ❯

Mastek is seeking a UCD lead to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying UCD methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation … strategy, take the lead on client engagements collaborating closely with Mastek and client colleagues, line manage and mentor team members, and contribute to business growth. Key Responsibilities: User-centred design leadership and strategy Scope, deliver and lead end-to-end UCD activities in a variety of programme contexts. Plan and execute appropriate UCD activities based on project needs. Clearly … are understood and addressed Stakeholder Management: Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in. Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation. Business Development: Identify and pursue new opportunities with existing and new clients. Shaping and articulating persuasive business proposals. Contribute to applying More ❯

had been. Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is heading up a service of his own responsible for delivery of the Smart City strategy. The Role: As a Senior Product Manager, you can make your own contribution to Westminster's success. This … aligning it with council-wide strategies. You'll coordinate complex dependencies across departments, drive outcome-focused delivery, and work with multi-disciplinary hybrid teams - including user researchers, UX designers, service designers, developers, data analysts, delivery managers and product analysts - to productise the existing initiative and build ancillary data products as needed. As a growth product leader, you'll be … You have led multidisciplinary product teams and portfolios, managing the full product lifecycle from discovery through to large-scale delivery. With a deep understanding of agile methodologies, user-centred design, and service design, you know how to turn complex challenges into impactful, user-focused solutions. You've successfully scaled products from early prototypes to mature, widely adopted More ❯

Technology Service Architect Location: London (Hybrid, 3 days a week in office) Salary: £75,000 - £80,000 + Benefits Mentmore is exclusively partnered with a leading organisation based in London to recruit a forward-thinking Technology Service Architect. This is a key role in shaping how technology services are designed, delivered, and evolved to meet operational goals and … business needs. The Role Reporting to the Technology Platform Director, you will be responsible for architecting service models that ensure the efficient and reliable delivery of technology services across the organisation. You’ll work cross-functionally with platform owners, service managers, and engineering teams to ensure operational readiness and full lifecycle support is embedded in service design. … Key Responsibilities Service Architecture Design: Create end-to-end service architectures for both new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational efficiency. Service Modelling: Translate business and technical requirements into detailed service models, including SLAs, KPIs, support structures, and operational processes. Collaboration: Partner with Solution Architects, Product Owners, Platform Owners More ❯

Job Title: Senior Service Architect Location:- London, Hampshire + Remote Salary:- £75-100k + Bens Overview: We’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to … shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you’ll drive service development, support key client engagements, and influence internal roadmaps. Key Responsibilities: Service Design & Strategy Design and define managed services for UC, AV/VC, and digital signage. Translate customer and market needs into … scalable service models (SLAs, processes, HLDs, SOWs). Ensure alignment with ITIL and operational best practices. Commercial & Client Engagement Support sales with solution design, proposals, and financial models. Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments. Present strategies to stakeholders, including C-level clients. Consulting & Delivery Lead client workshops, audits, and transformation roadmaps. Collaborate More ❯

Summary We’re looking for a rare blend of talent—a Delivery Manager who brings together the strategic mindset of a Product Manager, the empathy of a User-Centred Design (UCD) leader, and the delivery rigour of an experienced Agile practitioner in the UK government sector. You will work at the heart of multidisciplinary teams delivering complex public-facing … delivery, fast feedback loops, and lean approaches to solving problems. User-Centred & Product Thinking Act as the glue between UCD, product, and technical teams—ensuring the user voice drives service design. Translate user research insights into delivery plans, prioritising features based on user value and organisational outcomes. Align delivery goals with the product roadmap, policy direction, and GOV.UK design … relationships with senior stakeholders across government departments, policy, and operations. Translate technical and delivery language into clear, outcomes-focused communication. Manage expectations, unblock decision points, and foster alignment across service ecosystems. Delivery Governance & Reporting Own delivery governance, reporting, and risk management across multiple teams or workstreams. Prepare for and contribute to service assessments, spend approvals, and assurance boards. More ❯

direction, critique, and mentorship. · Collaborate closely with Product, Engineering, and Marketing to drive cohesive, scalable solutions across the user journey. What You Bring · 15+ years in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. · Mastery of user-centered and service design tools, journey maps, experience principles More ❯

responsible for planning and delivering digital transformation engagements for clients. They are engaged with the client from the sales process, working alongside other practitioners, sales and delivery staff to design the solution, define scope, schedule, budget and through implementation. We are looking for exceptional communicators who are comfortable to engage with C-suite stakeholders, technology leaders and partner organization … of the fastest-growing IT consulting businesses globally. Bridge the gap between human needs, business advisory, and technology strategy, designing and leading strategic transformation programs, including digital strategy, business design, service design, product design, change management, and innovation strategies. Adaptability and Problem-Solving: Exhibit adaptability to evolving business landscapes and emerging technologies, applying a strategic approach More ❯

do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking Job information: Functional title - Infrastructure Service Management Department – Service Management Corporate level – Associate Vice President Report to – Vice President, Infrastructure Service Management Location - London, onsite 2 days per week Job purpose: Provide oversight … and control of IT Change Management activities as part of the Service Management team Responsible for ensuring the effectiveness of Change Management processes to support the CLS Change programme. Ensure IT Services are appropriately governed and managed through the control and oversight of relevant Service Management Processes and Procedures. Produce relevant Management Information to accurately represent performance of … the services provided to the business. Provide Service Management oversight for new business services supporting the CLS Corporate strategy. Responsible for assisting and guiding project teams working to deliver new services into the BAU environment. Responsible for the Governance and appropriate assessment of all Non-Functional Requirements & Business Expectations for new and existing services. Key responsibilities include: Strategic Responsible More ❯

SaaS business are the leader in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product development and brand identity. What … strong work ethic. Someone who’s comfortable with ambiguity, eager to get stuck into legacy UX, and motivated by meaningful, hands-on work Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working in squads) to ensure a … holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real test and learn approach and solving complex challenges in fast-paced squads A designer who More ❯

needs with feasibility and timelines. Your Background: We’re seeking individuals who bring a mix of leadership, user-focused thinking, and agile experience: Proven experience contributing to product or service delivery projects that place users at the heart of the process. Understanding of agile methodologies, with a hands-on approach to iterative development and rapid delivery. Experience applying digital … service standards (e.g., GDS) is beneficial. Comfortable collaborating across disciplines and stepping into roles like Business Analyst, Service Designer, or Scrum Master when needed. Strong communication and stakeholder engagement skills, with the ability to lead client discussions and demonstrate value effectively. Familiar with product ownership frameworks and ideally holding relevant certifications (e.g., PSPO, PSM). More ❯

Synechron is looking for an experienced Service Designer to join their London Digital Practice. The role is instrumental in reimagining and enhancing the experience of internal users—such as auditors, audit managers, and control functions—by transforming digital audit platforms. You will collaborate with diverse teams to simplify complex workflows, improve efficiency, and build confidence in the digital audit … journey. Key Responsibilities Lead the end-to-end design of digital audit applications, ensuring a seamless user experience across all touchpoints Promote a user-centered approach and advocate for design thinking within the audit transformation initiatives Develop future-state audit processes that eliminate manual workarounds and offline templates, fostering greater consistency, adoption, and ease of use across global … teams Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities. Identify key data requirements and establish points for data capture in audit processes to support analytics, reporting, and future AI applications More ❯

ERP programmes ideally Oracle Fusion Public Sector experience will be ideal 6 months £550 per day Outside IR35 ah doc travel to London Description of Role: Advising on Finance service design, operating models and capability required to enable a future state service design. This includes what is required to operate any new technologies which are being implemented. … into a roadmap and action plan. Providing expertise to clients regarding the deployment of finance technology solutions, from both a functional, organisational and change perspective. Leading our team to design the clients future service offering, including delivery model (e.g retained vs shared services), from design principles down to mapping of processes. Working with clients to identify and … and issues arising from the delivery of their transformation programme, including deployment of new technologies. Working with technical teams to ensure the technical solution is built as per the design and meets the requirements of the business. Essential Financial Qualifications, ideally ACA, ACCA, CIMA Experience of leading Finance transformations Outstanding interpersonal and communication skills. Strong leadership and team management More ❯

role will support and align delivery across two high-profile initiatives: Votes for 16 and Improving Voter Registration . You will work at the intersection of policy, technology, and service design to ensure identity verification journeys meet legislative requirements, align with national standards such as One Login , and deliver exceptional user experiences. Key Responsibilities Lead product delivery for … identity verification workstreams across multiple service areas. Collaborate with policy, technical, design, and delivery teams to develop a unified IDV approach. Develop and iterate a clear product vision, roadmap, and backlog , aligned with broader government identity services (eg, GOV.UK One Login). Identify and manage legislative, technical, and operational dependencies , including integration with third-party platforms. Translate user … research and service insights into actionable product decisions. Prepare and present product artefacts to senior governance boards, including the Digital Assurance Board . Facilitate sprint planning, playback, and handover sessions to ensure effective and transparent delivery. Essential Skills & Experience Proven experience as a Product Manager in public sector or similarly complex digital service environments. Hands-on experience shaping More ❯

the development and expansion of our SAP business. In this role, you will leverage your extensive knowledge of SAP Finance solutions to engage with clients, understand their needs, and design tailored propositions that drive business transformation. With a focus on core financials, controlling, treasury, and compliance, you will play a key role in the presales process, collaborating with sales … teams and clients to position our services effectively. This key appointment will be responsible for managing and coordinating three primary business development functions: 1. Pre-Sales Support and Service Design: Work closely with sales functions and relevant SAP sales teams to manage and oversee the preparation and delivery of sales support, including RFP responses, proposal preparation, solution design, service estimates, commercial governance, system demonstrations, client engagement, and presentations throughout the sales lifecycle. 2. Refining Go-to-Market (GTM) Strategy and Approach: Collaborate with stakeholders and sales teams to refine and evolve our SAP Finance GTM strategy , including Financial Accounting (FI), Controlling (CO), Central Finance (CFIN), Group Reporting, Treasury and Risk Management (TRM), and Tax Compliance. Develop More ❯

Bring: 8+ years of experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams More ❯

Bring · 8+ years of experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. · Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Experience translating qualitative and quantitative insights into clear, actionable strategies. · Ability to collaborate in multidisciplinary teams More ❯

looking for an experienced Services Architect to join a dynamic transformation programme within the financial services sector. This is a pivotal contract role focused on shaping, defining, and governing service architecture across a complex technology and business change landscape. You’ll bring deep experience designing scalable, secure, and cost-effective services—working at the intersection of architecture, delivery, and … operations to ensure service components are fit for purpose and align with enterprise strategy. Key Responsibilities: Define and evolve service architecture models, standards, and patterns across business-critical platforms Lead the design and specification of end-to-end service models , including SLAs, OLAs, KPIs, and support frameworks Collaborate with business stakeholders, technical architects, service managers … and delivery teams to ensure architectural alignment Support and govern transition states for new or transformed services (from design through to Day 2 operation) Provide risk and impact assessments for changes to service architecture Ensure compliance with internal governance and external regulatory standards specific to financial services ✅ Skills & Experience Required: Proven experience as a Services Architect (or similar More ❯

to key governance bodies including the Executive Board and Portfolio Board, offering insights and recommendations for delivery assurance. Champion best practice in benefits realisation, change management, and customer-centric service design. About You You are an experienced senior change leader with a proven record of delivering complex programmes in a regulatory, public sector, or membership organisation environment. You are … to continuous improvement, equity, diversity, and inclusion. Desirable Experience driving organisational culture change and embedding professional delivery capabilities. Insight into digital transformation trends and tools within regulatory or public service environments. This is a 12-18 Month FTC. Paying £90,000 to £100,000 with strong company benefits. Hybrid working of 2 days per week in their office in More ❯

of choice and deliver high quality work outputs for review by senior members of the team What will you need to do it? Understanding and application of customer related design and processes The application of customer diagnostics – and how to present the outputs into strategy or service design Understanding of operating model design and deployment Experience … of taking service design recommendations and turning into a detailed implementation plan General management consulting skills, including project/programme management, strategy development, business analysis, technical delivery, workshop delivery, communication and interviewing, problem solving A background in service design work is preferable Experience of supporting projects relating to digital, customer experience or CRM enabled transformation Good More ❯

FSC Senior Project Manager Start Date: ASAP Duration: 12 months Contract: Full time, 3 days in office, 2 WFH. WHO WE ARE Future Strategy Club (FSC) is a full-service creative consultancy based in London. We partner with global corporates and UK scaleups to deliver transformative marketing campaigns, brand experiences, and strategic innovation. Our model is lean, modular, and … Delivery. The FSC Senior Project Manager will be highly experienced and dynamic, overseeing diverse range of projects for our clients. These can include strategic consultancy, research, brand and visual design, new products and service design, digital marketing and campaigns, as well as print and TV projects. The ideal candidate will play a crucial role in assembling and … the ability to manage multiple projects simultaneously and prioritise tasks effectively Technical Proficiency: Familiarity with project management tools and software, as well as a solid understanding of digital marketing, design, and production processes Adaptability: Ability to adapt to changing project requirements and client needs, maintaining flexibility and resilience under pressure Presentation Skills: Proficiency in creating engaging and informative project More ❯

skills, communicating effectively will a diverse range of stakeholders up to and including Director level and with external partners. You will play a critical role in leading the definition, design and delivery of modern data solutions and products. You will have excellent Cloud knowledge, either with Azure or AWS . Applicants are expected to demonstrate the following skills and … and modern integration patterns (APIM, messaging, event streaming). Strong understanding of security, data protection and integration patterns. Experience working in agile, iterative or hybrid delivery environments. Knowledge of service design or process mapping. Familiarity with AI, IoT, RPA or similar concepts, with the ability to contextualise their use in local government settings. More ❯