1 to 25 of 101 Service Design Jobs in London

confidently work in ambiguous situations. Provide leadership in challenging situations through clarity, tact and diplomacy. Ability to identify and communicate the commercial impact of design decisions. Full command of the UX process is a must. Understanding of the Service Design purpose and process is a bonus. Visual … Experience Senior designer with over 4 years of work experience with blue‐chip clients as a UX designer, product designer, UX architect, or a Service designer. Design processes, agile development and lean UX. Working collaboratively in an interdisciplinary team. Creating omnichannel experiences – cross‐platform and cross‐device solutions. ...

Service Design Lead Location: London - Hybrid - 3 days on site in London Contract Type: Contract Day Rate: Competitive Duration: Initial 6 months with extension potential Security Clearance: NPPV Level 2 or NPPV Level 3 and CTC Clearance are essential requirements Overview We are supporting a major … Enforcement organisation undergoing significant digital transformation and service modernisation. They are seeking an experienced Service Design Lead to help shape, design and improve critical services used by operational teams, frontline officers, investigators and support functions. This is an opportunity to work on high-profile programmes that ...

Senior Service Designer Location: London, UK| Discipline: Service Design About Designit & Wipro Designit, Wipro's experience, innovation, and design business, works at the intersection of creativity, technology, and strategy to help ambitious organisations grow and transform. We take a holistic view of how services work — connecting … only meaningful for users, but operationally sound and commercially viable for the organisations behind them. The Opportunity We're looking for a Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients. This ...

industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client … organization, generating results that allow our clients to thrive. What You'll Do Role Overview: As a member of BCG’s Global IT Design Center of Expertise (CoE), you will be working to help define and design the delivery of service experiences for employees. ...

Lead Service DesignerContract6 MonthsHybrid Working - couple times per month in either London, Bristol or WarwickMarket day rates inside IR35 via umbrella Are you a passionate Service Design leader ready to make a significant impact? Our client is looking for a Lead Service Designer to drive customer … centric design in a dynamic, multi-product environment. This is your chance to lead a talented team, transform service design processes, and enhance customer experiences across the board! What You'll Do:In this senior, hands-on role, you'll be at the forefront of evolving ...

Lead Service Designer Contract 6 Months Hybrid Working - couple times per month in either London, Bristol or Warwick Market day rates inside IR35 via umbrella Are you a passionate Service Design leader ready to make a significant impact? Our client is looking for a Lead Service Designer to drive customer-centric design in a dynamic, multi-product environment. This is your chance to lead a talented team, transform service design processes, and enhance customer experiences across the board! What You'll Do: In this senior, hands-on role ...

Service Consultant - Service Design, Transition & ServiceNow CSM Contract: 6 Months Start: ASAP Rate: Up to £525 per day Location: London or Leeds IR35: Outside IR35 Security Clearance: NPPV3 Required TRIA are supporting a specialist technology services organisation in the search for an experienced Service Consultant … join a high-profile programme delivering complex managed service solutions. This is a hands-on role requiring a proactive, "roll-your-sleeves-up" approach. You'll play a key role in taking service operating models from concept through to implementation, ensuring new and enhanced services are fully operationally ...

Service Consultant – Service Design, Transition & ServiceNow CSM Contract: 6 Months Start: ASAP Rate: Up to £525 per day Location: London or Leeds IR35: Outside IR35 Security Clearance: NPPV3 Required TRIA are supporting a specialist technology services organisation in the search for an experienced Service Consultant … join a high-profile programme delivering complex managed service solutions. This is a hands-on role requiring a proactive, "roll-your-sleeves-up" approach. You'll play a key role in taking service operating models from concept through to implementation, ensuring new and enhanced services are fully operationally ...

title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Rate : £600/Day Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers … building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve ...

Service Design & Introduction Lead (VP) City of London Hybrid (3/2 split) Contract £515 - £892 per day (via Umbrella) cer Financial are working alongside an international bank, who are based in the City of London. They are seeking an IT Service Design & Introduction Lead … work with them on a contract. The responsibilities of the candidate will include: Lead service design and transition activities for ECB programme deliverables, ensuring regulatory compliance and operational readiness. Develop Service Design Packages (SDPs) and ensure all support, monitoring, and governance requirements are in place before ...

Service Designer with a couple of year’s experience, post university and looking for a step up and want to work on meaningful, high-impact services used by millions of people, this is a role worth exploring. We’re looking for an Associate Service Designer to support experience … design across major public sector transformation programmes — helping teams understand user needs and design services that are simpler, more inclusive and easier to use. You’ll work as part of multidisciplinary teams, contributing to service design activities while continuing to build your skills, confidence and design ...

Service Consultant – Service Design & Transition Our client is urgently looking for a Service Consultant, with specialist skills around Service Design and Transition to join their team on contract basis, initially for 6 months with a view to extend. Please note, the role is OUTSIDE … role and you will be working closely with a variety of stakeholders including Architects, Project Managers and more generic business stakeholders. You will design and enable an embedded service management capability to support delivery of a managed service. Service Consultant – Key Skills: Service Design ...

Title: Service Designer Location: London - 25 Gresham Street - Hybrid Contract Type: Initial 6-month contract (extendable) Role Overview We are seeking an experienced and innovative Service Designer to join a team delivering next-generation Conversational AI capabilities. This role will play a key part in shaping user-centred … powered services, working across discovery, design, refinement, and implementation phases. The successful candidate will combine strong design thinking with strategic problem-solving skills and will be comfortable working in multidisciplinary teams alongside Data Scientists, Engineers, Product teams, and business stakeholders. This is an opportunity to influence the future ...

Service Design Lead London (Hybrid) | 6-month contract | Inside IR35 My client, a leading global bank is looking for a Service Design & Introduction Lead to support a major transformation programme focused on service readiness, governance, and operational resilience. Key responsibilities: Lead end-to-end Service Design & Introduction for new and changed services Ensure services are fully operationally ready, supportable, and compliant ahead of go-live Define and govern Service Design Packages (SDPs), SLAs, support models, and readiness criteria Act as the bridge between delivery teams and BAU operations Run service ...

tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a Service Designer, you will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about … user-centred design, critical thinking, problem solving and designing and building digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation ...

Service Designer/User Researcher (Hybrid) Remote (occasional travel to South West London) Active SC Clearance Required £540 per day (Inside IR35) We're seeking a highly capable Service Design/User Research hybrid to support a major UK Government (GDS-aligned) programme, delivering user-centred digital … services at scale. This role is ideal for someone who can seamlessly blend GDS service design principles with robust user research practices, ensuring services are designed around real user needs and meet the highest government standards. Key Responsibilities Lead and deliver user-centred design and research activities ...

team that’s building smart solutions, solving real problems, and shaping the future—together. The Role We are seeking a Director of Product Design to lead and evolve Fenergo’s design function across our product portfolio. This is a senior role responsible for defining and driving a bold … design vision, building a high‐performing team, and embedding user‐centric and workflow‐centric thinking across the organisation. You will play a critical role in reimagining both user experience and underlying workflows, simplifying complex financial processes into intuitive, scalable, and impactful B2B SaaS solutions. This includes working closely with ...

Business Analyst. Permanent | Remote-first | c. £55,000 per annum | UK-based We are looking for an experienced Business Analyst to support business and service design across a major change portfolio. This is a role within Social Housing so the initial focus will be primarily within the property … suit someone with experience in social housing, local authority housing, property services, care, CareTech, CRM-enabled change or another highly regulated public sector or service environment. The role. You will provide the analysis, structure and evidence needed to shape better services, clearer requirements and successful transformation delivery. Working with ...

Service Consultant – Service Design & Transition 6 Months | Outside IR35 | Up to £520/day | ASAP Start | Active NPPV3 Required We're looking for an experienced Service Consultant to support the design, transition, and operational readiness of complex managed service solutions within a secure environment. … Responsibilities Define and implement Service Operating Models. Support service transition, acceptance testing, and operational readiness activities. Develop support models, processes, governance, and documentation. Configure and administer ServiceNow CSM, including Service Catalogue, workflows, ITAM, and CI management. Deliver operational training and knowledge transfer. Work closely with architects, project ...

client wishes to hear from strong Service Transition Analysts to join their expanding IT department This is a hybrid role and will require 2 days a week in the office - applicants will need to show that they are strong in the following areas My client is growing its Service Management capability and needs someone who can bring structure, governance, and pace to the Service Portfolio lifecycle. The successful candidate will ensure new and changed services are support-ready, scalable, and moved into live operation with confidence. The role will include Own the Service Portfolio lifecycle. Drive ...

Service Design & Introduction Lead - Financial services - Up to £892 p/d inside IR35 via Umbrella My client within the banking sector is currently seeking for an IT Service Design and Introduction Lead. Knowledge & Skills Proven experience in Service Design and Transition within … regulated financial services environment. An understanding of ECB regulatory frameworks, particularly in the context of operational resilience and service management. Experience supporting large-scale transformation programmes, ideally within a Tier 1 banking context. Deep knowledge of ITIL v4 service management frameworks. Excellent stakeholder management and communication skills, with ...

with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a team: We design new services that make a lasting impact by improving users lives, making our country safer and enabling business to evolve. We are expanding … deliver new digital products and experiences for users of both public and private sector clients. The STS Digital Consulting practice comprises Business Analysis, Enterprise Service Design and 5 design disciplines, being User Research, Service Design, Interaction Design, Design Systems and Design Thinking. ...

looking for a Delivery Director to provide account-wide delivery and engagement leadership across a strategically important UK Government account. The role oversees multiple service lines including Testing, Service Design and Business Analysis, ensuring delivery is well governed, commercially controlled and consistently aligned to client outcomes. … will operate across delivery leadership, client engagement, commercial management, governance, managed service performance and account growth, working closely with the Account Director, internal capability leads, delivery teams and the client side PMO. We are looking for a leader with experience in complex technology and managed service environments, ideally ...

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us To shape the future of travel … travel powered by AI.Expedia Group builds end-to-end experiences that millions of travelers, partners, and employees rely on every day. Within the Design team, we’re reimagining how people discover and book trips across Hotels.com, Vrbo, and Brand Expedia. We’re looking for a Principal Product Designer ...

Expedia Group brands power global travel for everyone, everywhere. We design cutting‐edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Principal, Experience Designer - AI Incubation Lab Locations London … travel powered by AI. Expedia Group builds end‐to‐end experiences that millions of travelers, partners, and employees rely on every day. Within the Design team, we’re reimagining how people discover and book trips across Hotels.com, Vrbo, and Brand Expedia. We’re looking for a Principal Product Designer ...