1 to 25 of 68 Service Design Jobs in London

Service Design Lead – Strategy, Design, Stakeholder, Users, Collaboration My leading client based in London is looking for an experienced Service Design Lead for an initial 3 month contract with the view to extend Please note this role is hybrid and will require 50% attendance … policy and regulatory function within the organisation Drive innovation Work with senior stakeholders across the organisation and wider society Make a visible impact As Service Design Lead you will shape, steer and deliver the service design approach, working across policy teams, project stakeholders and multidisciplinary specialists. ...

Senior Service Designer (GDS) - Contract Rate: £470 per day (Inside IR35) Location: London/Remote Start Date: 1 June 2026 Duration: 6 months Clearance: Must be eligible for BPSS Role Overview We are looking for an experienced Senior Service Designer to work on complex, user-centred services within … government environment. This role aligns with the GDS Senior Service Designer definition and requires someone who can work with minimal supervision, influence across multidisciplinary teams, and help embed good service design practice. You will work closely with service managers, product managers, programme directors, delivery teams ...

Banking client is seeking to recruit an IT Service Design & Introduction Lead (VP) on an initial 6-month contract based in London. It is hybrid and will require 2/3x days onsite per week. The Service Design and Introduction Lead role is to ensure that … project delivery and operational teams, ensuring services are production-ready, resilient, and aligned with internal and external standards. The role will also support the Service Management Lead in developing and embedding a formal Service Design and Introduction process across the organisation, helping to establish consistent practices, reduce ...

Role As a Senior Service Designer at TCS Interactive, you will be a key contributor within the product design organisation, responsible for shaping, delivering, and continuously improving end‐to‐end service experiences across complex digital and organisational ecosystems. You will work in close partnership with Product Design Leads, UX/UI Designers, Researchers, Product Managers, Engineers, and wider business stakeholders to design services from early discovery through to delivery and optimisation. This role goes beyond execution; you will be expected to influence design direction, champion service design as a strategic capability ...

Service Design & Transition Lead - ECB Programme Contract: 12 Months Location: London - Hybrid (5 days in 10 in the office) Rate: Highly Competitive Status: Inside IR35 Working Pattern: Full-time We are currently recruiting for an experienced Service Design & Transition Lead to join a major transformation programme … bank in EMEA and meet the regulatory expectations of the European Central Bank (ECB). The successful candidate will lead the end-to-end service design and introduction lifecycle, ensuring all new or changed services are operationally ready, compliant, resilient, and aligned with both regulatory and internal standards. ...

Senior Delivery Manager to provide account-wide delivery and engagement leadership across a strategically important UK Government account. The role oversees multiple service lines including Testing, Service Design and Business Analysis, ensuring delivery is well governed, commercially controlled and consistently aligned to client outcomes. You will operate … across delivery leadership, client engagement, commercial management, governance, managed service performance and account growth, working closely with the Account Director, internal capability leads, delivery teams and the client side PMO. We are looking for a leader with experience in complex technology and managed service environments, ideally within ...

Service Design Architect (SC & DV-Eligible) - Secure Digital Services Defence & National Security Permanent | Remote (UK-based) Salary: up to £85,000 + benefits Shape secure digital services that actually get used This organisation delivers advanced, secure systems into some of the UK's most complex and mission-critical … defence and national security environments. As demand grows for assurance-led, user-centred digital services, we're looking for a Service Design Architect (SC & DV-Eligible) to ensure technical innovation translates into usable, scalable, real-world outcomes. This is a senior, influential role sitting at the intersection ...

Role: NOC Service Design Specialist (Fixed-Term Contract) Location: Hybrid 3 days onsite Milton Keynes Clearance: Current SC Clearance required (Eligible for DV) Overview Ten10 is seeking an experienced NOC Service Design Specialist to support a critical government client. You will be responsible for designing effective … transitioned into live operation with quality and consistency throughout the lifecycle. Key Responsibilities In this role, you will be the architect of the service operating model for a 24x7 Network Operations Centre (NOC) . Your focus will include: Service Design & Strategy: Develop and maintain service design ...

Lead Content Strategist needed on a contract basis to join our VML Enterprise Solutions' Experience Team alongside experts in UX, UI, Service Design, CX Research, and CX Consultancy. The opportunity: We have an exciting opportunity for an experienced Lead Content Strategist to join the team. Working as part … Enterprise Solutions' Experience Team alongside experts in UX, UI, Service Design, CX Research, and CX Consultancy, you will play a key role in shaping the future content ecosystem and customer experience across client digital platforms. This role requires a highly strategic content thinker with strong experience across enterprise ...

Product Service Lead | 6 -Month Fixed-Term Contract Wembley Stadium | Hybrid Working (2 days per week onsite) The Football Association is looking for a Service Product Lead to join our Technology team and play a pivotal role in shaping how IT services are designed, introduced, transitioned, supported … enjoys building structure, improving processes, and driving operational excellence within a complex and evolving environment encompassing our cloud and SaaS estates. Our current Product Service Management capability is still developing, so we are looking for an experienced professional who can bring clarity, governance, and best practice while building strong ...

Cleared Service Designer - Contract Rate: Up to £500 per day (Inside IR35) Location: London (3 days per week on-site) Contract: Initial contract with strong extension potential We're hiring an experienced SC-cleared Service Designer to support the delivery of user-centred, GDS-compliant digital services within … central government environment. This is a high-impact role on a policy-backed programme where service design plays a critical role in shaping end-to-end user journeys, operating models and service outcomes. Key Requirements Active Security Clearance (SC) - must be current and transferable Strong experience working ...

looking for a Service and Experience Design Lead to join E.ON's Growth Studio. If you're excited by the challenge of shaping ideas into tangible, testable propositions, and using design as a strategic tool to build the future of energy, you're in the right place. … lead design thinking end-to-end - from an idea to low-fidelity experiments, to functioning MVPs that help us validate big assumptions fast. This is a hybrid role - ideal for someone who brings a strong user research foundation and is equally confident contributing to design strategy, storytelling ...

Service Delivery Consultant (SC Cleared) Full Time | Hybrid (1 day per week) | London Job Summary Amber Labs are seeking a results-driven Service Delivery Consultant to join our IT project delivery team within a highly secure Central Government department. Due to the environment of the client, you must … successful deployment of new services for our clients. The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of project, and any risks and issues which may impact the delivery. The ideal ...

Join our product design team and help deliver the next generation of digital product experiences for JPMorganChase’s Global Banking organization . As a Product Design Lead , you will be responsible for products that deliver high-value enterprise capabilities across multiple business functions. You’ll work … craft will be forward-thinking, refined, usable, and relevant to the organization’s holistic end-to-end value streams. Job Responsibilities: Lead product design initiatives, developing a deep understanding of the problem space, business needs, and user goals to achieve positive outcomes Build strong relationships with multidisciplinary teams across ...

Description Bigger picture thinking. Community values. Trustworthy peers. Senior Service Innovation Lead -Cancer Patient Information Services Could be known as Senior Service Transformation Lead, Innovation Lead, Senior Project Innovation Lead. £58,000 - £64,300 plus benefits Reports to: Head of Cancer Patient Information Services Grade: M2 Directorate: Policy … much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. About the Service Development Unit and Cancer Patient Information Services We're creating a brand new Service Development Unit to innovate within our Cancer Patient Information Services ...

organisation undertaking large-scale digital transformation across citizen-facing services. They are seeking an experienced Senior User Researcher to join a multidisciplinary User-Centred Design (UCD) team, contributing to the delivery of high-quality, accessible digital services aligned to GDS standards . This role will focus on Discovery … Alpha phases , helping shape services that meet the needs of the UK public while supporting evidence-based decision-making across product and design teams. The Role You will work as part of a cross-functional UCD team alongside designers, product managers, and engineers to plan and deliver user research ...

Working for a very high-growth, industry-leading digital business, the Lead Service Designer will lead end-to-end service design across digital journeys, contact centres and operational processes within a complex model involving millions of customers and thousands of partners. The Lead Service Designer will … responsible for: Owning end-to-end service design strategy across complex customer journeys Identifying pain points across app, service and operations Designing and implementing measurable improvements Leading cross-functional initiatives from discovery to delivery Blending automation, AI and human support into seamless journeys Clearly defining and tracking ...

Role: NOC Service Design Specialist (Fixed-Term Contract) Location: Hybrid 3 days onsite Milton Keynes Clearance: Current SC Clearance required (Eligible for DV) Overview Ten10 is seeking an experienced NOC Service Design Specialist to support a critical government client. You will be responsible for designing effective ...

Description Enterprise Architect/Service Design Specialist Contract: 12 months | IR35: Inside IR35Location: London or Gloucester My client, a leading technology company ,is looking for an experienced Enterprise Architect/Service Design Specialist to support a high-profile defence programme. Key Responsibilities Deliver enterprise architecture … service design for complex, secure environments Produce production-ready HLD and LLD architecture artefacts Lead workshops and design activities, shaping end-to-end digital services Model architectures and services using Sparx Enterprise Architect Apply user research and data to improve service journeys and outcomes Support security ...

Enterprise Architect/Service Design Specialist Contract: 12 months | IR35: Inside IR35 Location: London or Gloucester My client, a leading technology company ,is looking for an experienced Enterprise Architect/Service Design Specialist to support a high-profile defence programme. Key Responsibilities Deliver enterprise architecture … service design for complex, secure environments Produce production-ready HLD and LLD architecture artefacts Lead workshops and design activities, shaping end-to-end digital services Model architectures and services using Sparx Enterprise Architect Apply user research and data to improve service journeys and outcomes Support security ...

front-to-back architectural integrity of the platforms, ensuring seamless integration between Portfolio Management Systems (PMS) and accounting frameworks. Key Responsibilities: Systems Evolution: Design and oversee the implementation of front-to-back architecture covering PMS, IBOR (Investment Book of Record), and ABOR (Accounting Book of Record). Operational Lifecycle … Architect robust solutions for complex investment events, including Capital Calls, distributions, and multi-tier fund structures. Service Design: Lead and participate in Service Design workshops to translate business requirements into scalable, resilient technical blueprints. Output Leadership: Drive the creation of high-quality architectural artifacts (HLDs, LLDs ...

internal AI assistants) that meet consumers where they already work. We want someone who leads with problems, not solutions — who brings deep UX and service design expertise, has built catalog or marketplace products at scale, and can articulate how intelligent discovery evolves in an agentic AI world. What … data, publishing velocity, discovery-to-integration conversion, repeat usage, and governance compliance . Own the full lifecycle from problem discovery → delivery → adoption → iteration. Design a World-Class Discovery Experience Lead the UX and service design vision — intuitive, fast, and delightful across all touchpoints. Build rich dataset pages ...

Service Designer - SC ClearedLocation: Remote Rate: £575 Inside IR35Duration: 6 months+Clearance: Active SC requiredWe're supporting a key government Programme, looking for an experienced Service Designer to join a large-scale transformation initiative. Offering the opportunity to work on complex, high-impact public services at scale.The RoleYou … joining a well-established multi-disciplinary team, working alongside other Service Designers, as well as Interaction Designers and Business Analysts. you'll be contributing to a collaborative, high-performing environment, helping to shape and improve end-to-end services within a complex and evolving programme.What You'll Be Doing ...

Service Designer - SC Cleared Location: Remote Rate: £575 Inside IR35 Duration: 6 months+ Clearance: Active SC required We're supporting a key government Programme, looking for an experienced Service Designer to join a large-scale transformation initiative. Offering the opportunity to work on complex, high-impact public services … scale. The Role You'll be joining a well-established multi-disciplinary team, working alongside other Service Designers, as well as Interaction Designers and Business Analysts. you'll be contributing to a collaborative, high-performing environment, helping to shape and improve end-to-end services within a complex ...

hiring a Business Development Manager to join an award-winning strategy and innovation consultancy operating across management consulting, service design and digital product development. This Business Development Manager role sits at the heart of a growing London studio, working with ambitious organisations to shape meaningful, human-centred solutions. … build new relationships, unlock opportunities, and expand market presence. You’ll lead new business across medium to large organisations, shaping partnerships that connect strategy, service design and digital delivery. Working closely with senior leadership and consulting teams, you’ll help define propositions and create real commercial impact. About ...