5 of 5 Service Design Jobs in the East of England

Service Delivery Manager Exciting technology within SaaS business Norwich (1 day working in the office) We are seeking an experienced and technically credible IT Service Delivery Manager to lead the delivery of support and managed services for our clients. This role is responsible for end-to-end service performance, operational leadership, client satisfaction, and continual service improvement. You will act as the primary operational contact for assigned clients while leading and developing the Support team to deliver exceptional service outcomes. The successful candidate will combine strong people leadership skills with a solid technical understanding, enabling ...

This is a senior leadership position within Services organisation, with direct responsibility for the performance of the Service Design, Service Delivery Management, and Service Assurance teams and their people. The role holder will bring proven experience of leading managed services within a B2B technology environment … high-performing, collaborative team culture that attracts and retains talent. Works in close partnership with the technology Practices to develop and evolve the Managed Service offerings, ensuring alignment with the strategic partner model and with emerging market needs. Provides leadership and direction to the Service Design function ...

essential infrastructure seamlessly across water, energy, transport and telecom. Want to come and be a part of it? Were looking for a Head of Service Design & Transition who can bring clarity, structure, and strong leadership to how technology services are introduced and supported across M Group Services. … that what we deliver is robust, supportable, and fit for long-term use. Youll bring teams together early in the lifecycle, helping them shape service designs that are clear, consistent, and fully aligned with operational needs. As services progress through delivery, you will be the anchor point that ensures ...

team, you will lead incident response activities, champion a culture of continuous improvement and collaborate with engineering teams to embed reliability into service design. You will define and evolve reliability standards, contribute to capacity planning and performance optimisation, mentor fellow engineers and help shape the tools, platforms and practices … that support reliable service delivery at scale. Location/WFH: You'll join a highly talented, diverse team in the Cambridge office twice a week where you can enjoy a great team atmosphere with free lunches and problem solving sessions. About you: You have strong experience in SRE, DevOps ...

building a strong pipeline within the ITSM and MSP ecosystem. Youll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. If you thrive in a target-driven environment and enjoy owning the full sales cycle … Business Development Proactively generate and win new business across MSPs and enterprise organisations Identify, engage, and influence key decision-makers in IT, Operations, and Service Management Build and execute strategic prospecting plans using tools like HubSpot, Salesforce, and LinkedIn Sales Navigator Develop a strong pipeline through outbound activity, networking ...