ITSM Process Support Analyst
- Hiring Organisation
- A&O Shearman
- Location
- Newcastle, Co. Down, UK
- Employment Type
- Full-time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. Please read the information in this job post thoroughly to understand exactly what is expected … controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into ...