8 of 8 Service Design Jobs in Wales

Made Tech aims to positively impact the country's future by leveraging technology to improve society. We believe that a design-led approach can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service … to understand the challenges faced by users of public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define … the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze More ❯

and coordination of activities and requirements required are aligned with project timescales and requirements. This is a fixed term contract for 12 months to cover the needs of the service Main duties of the job We are seeking to appoint a highly skilled, enthusiastic and people-focused business analyst. Previous experience of working in a fast-paced digital health … environment is fundamental. Demonstrable understanding and experience of operating within the full life-cycle of a service design led digital project/programme, is essential. You will typically work on a number of work packages simultaneously - they will vary in scale and complexity. You must be an outstanding communicator, an effective negotiator, with excellent stakeholder management skills. The … of projects including identification, assessment and management of risks and production of realistic plans and contribution towards lessons learned. Liaise with clients/users to clarify details of requirements. Design, create and test moderately complex information deliverables. Undertake logical modelling through to component specification and design; assist technical planning and assurance. clearly elicit, define and document stakeholder requirements. More ❯

engaging experience for our customers across all platforms (web, mobile, app, and emerging channels). This role will lead the development of our internal UX practice, embedding customer-centric design thinking into our product development lifecycle and ensuring that every interaction reflects our brand values and meets customer needs. In this role, you can expect to: · Define the company … s overarching UX vision and strategy, aligning it with business objectives and customer needs. · Establish and champion UX principles, frameworks, and standards to guide design consistency and quality across platforms. · Build and mature the organisation’s UX practice, including processes, tools, governance, and ways of working. · Advocate for the customer at all stages of the product lifecycle, ensuring UX … considerations influence strategic decision-making. Experience Design Oversight · Own the end-to-end digital customer experience, ensuring seamless journeys across multiple platforms and touchpoints. · Lead the creation of customer journey maps, service blueprints, and experience frameworks to identify opportunities for improvement. · Oversee design systems and pattern libraries to ensure scalability and brand consistency. · Collaborate with brand, marketing More ❯

engaging experience for our customers across all platforms (web, mobile, app, and emerging channels). This role will lead the development of our internal UX practice, embedding customer-centric design thinking into our product development lifecycle and ensuring that every interaction reflects our brand values and meets customer needs. In this role, you can expect to: Define the companys … overarching UX vision and strategy, aligning it with business objectives and customer needs. Establish and champion UX principles, frameworks, and standards to guide design consistency and quality across platforms. Build and mature the organisations UX practice, including processes, tools, governance, and ways of working. Advocate for the customer at all stages of the product lifecycle, ensuring UX considerations influence … strategic decision-making. Experience Design Oversight Own the end-to-end digital customer experience, ensuring seamless journeys across multiple platforms and touchpoints. Lead the creation of customer journey maps, service blueprints, and experience frameworks to identify opportunities for improvement. Oversee design systems and pattern libraries to ensure scalability and brand consistency. Collaborate with brand, marketing, product, and More ❯

and Glasgow. About the job Job summary Help shape the future of energy through impactful digital solutions. Ofgem is seeking a talented Software Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we … level up our service management practices and look to enable new service capabilities to support our business per our digital strategy. Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. We're offering an initial 1-year … OFGEM are efficient, secure and user-focused and that digital exploitation is a core strategic focus. In this role, you'll be instrumental in managing and enhancing our Ivanti Service Manager platform. Working in a multidisciplinary service management team, you'll design and implement solutions and workflows that streamline business processes, improve user experience, and deliver measurable More ❯

Job Description: We are looking for a strong UI/UX professional who can design with a strategic mindset and create experiences that deliver measurable business value. Key Responsibilities: Lead and contribute to discovery-phase design activities Conduct user interviews, synthesize insights, and define user needs Translate research findings into wireframes, user flows, and prototypes Collaborate with service designers, developers, and product managers in a squad-based environment Facilitate workshops and design collaboration using tools like Miro and Slack Deliver UI design assets using tools like Figma and Adobe XD Ensure a seamless end-to-end user experience through iterative design and validation Required Skills and Experience: Strong hands-on experience with both UX … research and UI design Proficient in tools such as Miro, Slack, Adobe XD, and Figma Experience working in agile, cross-functional teams or squads Ability to plan and conduct user interviews and usability testing Platform-agnostic mindset with a focus on user-centric design More ❯

Job Description: We are looking for a strong UI/UX professional who can design with a strategic mindset and create experiences that deliver measurable business value. Key Responsibilities: Lead and contribute to discovery-phase design activities Conduct user interviews, synthesize insights, and define user needs Translate research findings into wireframes, user flows, and prototypes Collaborate with service designers, developers, and product managers in a squad-based environment Facilitate workshops and design collaboration using tools like Miro and Slack Deliver UI design assets using tools like Figma and Adobe XD Ensure a seamless end-to-end user experience through iterative design and validation Required Skills and Experience: Strong hands-on experience with both UX … research and UI design Proficient in tools such as Miro, Slack, Adobe XD, and Figma Experience working in agile, cross-functional teams or squads Ability to plan and conduct user interviews and usability testing Platform-agnostic mindset with a focus on user-centric design More ❯

User devices (including laptops, tablets, smart phones) • Shared devices (including collaboration audio visual tools and printers) • Internal Identity and directory services • Personal collaboration tools (including Microsoft Office 365) • IT Service Desk • Assistive technology • Device and Infrastructure Management and Monitoring systems Creating high level solution designs, service designs and technical roadmaps, underpinning our Modern Workplace architecture, and supporting HMRC … technical governance for new or updated solutions utilising the existing Group platforms, the introduction of new services or removal of end of life services. Delivering technical consultancy throughout the service lifecycle from project to service delivery and defining best practice and standards for the platform. Communicating the vision and working with customers to ensure business needs are represented … in challenging and unpredictable environments, playing a key role in influencing strategic decision making and understand strategic consequences of IT decisions. A focused approach on strategic alignment of technical design and architecture to meet business growth and direction. • Proven experience of providing internal consultancy on potential uses and appropriateness of infrastructure technologies and driving benefits from these technologies. • An More ❯