4 of 4 Service Design Jobs in Wales

Made Tech aims to positively impact the country's future by leveraging technology to improve society. We believe that a design-led approach can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service … to understand the challenges faced by users of public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define … the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze More ❯

+ car allowance Contract type: Permanent About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end service design. As theManaged Services Architect, you will play a pivotal role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. … This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will be responsible for ensuring that the technical solutions align with the client's business needs, are scalable … secure, and efficiently delivered as part of a managed service offering You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,"How does that work in practice?"and care deeply about how clientsfeelabout the services they receive-not just the metrics behind them. We want to speak to passionate people who More ❯

working in the strategic context, and develop technical roadmaps that incorporate innovative solutions to enhance business agility and efficiency. Leading the planning and organisation of complex tasks, including solution design, stakeholder engagement, risk assessment, and resource coordination, within business change programmes, adapting plans to evolving business or user needs, and ensuring appropriate technical resources are made available. Creating technical … designs, and make and guide architectural design, characterised by medium risk, impact, and complexity, ensuring solutions meet both business and technical requirements. Developing solution architecture governance and assurance to support quality, manage risks, and ensure consistent decisions across projects. Leading the communication of complicated, complex or risky architecture topics with technical and non-technical stakeholders. Evaluating, experimenting with, and … party solutions, and AI-powered systems to drive digital transformation, enhance system capabilities, and optimise performance, security, and scalability. Providing input to cost benefit and risk analyses for the service, to ensure that value for money is delivered across solution architecture activities. You will be able to find a full Job description and Person Specification attached within the supporting More ❯

a new portfolio of IT managed services. With strong foundations in place and some quick wins planned, they are seeking a motivated and technically skilled individual to lead the design, development, and delivery of modern IT infrastructure solutions. About the Role This is a hands-on technical delivery role. As the IT Infrastructure and Services Lead, you will take … ownership of service design, implementation, and client success. You'll work closely with existing clients to scope and deliver tailored IT solutions. This will be a one-man effort initially, but there is scope to recruit underneath when the business grows. This team is expected to grow, and the IT Infrastructure and Services Lead will be the lead. … into technical solutions. Excellent communication skills and a proactive, solutions-driven mindset. Self-starter with the ability to manage multiple projects and priorities. A passion for delivering exceptional customer service while driving innovation Essential Experience IT Technical support Running or being part of IT audits Remote monitoring Microsoft 365 Management/backup Patch Management Anti-Virus support Running annual More ❯