8 of 8 Service Design Jobs in Wales

solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver … high-quality, scalable solutions that truly matter. OVERVIEW We are looking for a Senior Interaction Designer to design how people interact with digital services to help UK government clients solve problems and deliver value for citizens and the public sector. You will work as part of a multidisciplinary agile ...

Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues … initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement and maintain Problem management methodology, process, and policies. Lead problem management within the business and organise cross department teams to ensure consistency ...

research to support your allocated project Support and champion user-centred practices in teams to ensure that teams take a user-centred approach to service design and delivery Work with others to align user research activities with wider plans to inform a service proposition Mentor, coach … grows) Lead user research planning define research objectives, methodology, sampling approach and give recommendations, ensuring that the needs of all users are considered in design and delivery. Lead the application of user research methods in practise and provide support and advice to colleagues on choice of methods where required ...

make and iterate products and services for our clients across all areas of their digital eco-system. We are 100 strong and are full service within our own right. We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data Analysis, Strategy (experience … strategic thinking and doing skills to create impactful solutions for our clients. You will be passionate and knowledgeable about the world of product & service design and have a strong grasp of the commercial impact of digital solutions. Key to success of the role will be your ability ...

technology company in Bristol is seeking a designer to contribute to public services through innovative design. The ideal candidate will have strong expertise in design tools, a client-focused mindset, and experience in mentoring. Responsibilities include hands-on design work and participating in team collaborations that impact society ...

latest Microsoft technologies - as well as core network infrastructure spanning LAN/WAN, Wi-Fi, firewalls, and cloud connectivity. You’ll contribute to service design and drive automation. The ideal candidate should bring strong TCP/IP networking fundamentals, proven scripting/automation skills (PowerShell or Python ...

Department for Business and Trade 'DBT' are seeking an AI-focused Technical Architect to lead the design of secure, scalable and reusable AI-enabled solutions. This is an opportunity to work at the forefront of emerging technology, helping DBT turn innovative ideas into practical services that deliver real value … across the department. Salary range £67,867 to £81,793 plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. About role DBT are seeking an AI-focused Technical Architect to lead the design of secure ...

Swansea. Your future duties and responsibilities In this role, you will support Agile delivery squads across a key client programme, working closely with Service Designers, Technical Project Managers, developers and front-line client staff to understand, define and document requirements. You will translate complex business and user needs into … acceptance criteria • Facilitate workshops and discussions to align user needs, business priorities and delivery outcomes • Ensure requirements are visible, traceable and embedded into design and backlog refinement • Collaborate closely with Service Designers, Product and Delivery leads • Support delivery teams through sprint planning, refinement and reviews • Use tooling such ...