1 to 25 of 39 Service Design Jobs in the North West

Service Designer 🏡 Hybrid (Manchester - Once a week) 💰 Salary up to £62k (depending on experience) We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team. The team is 22-strong, diverse and genuinely one of the most collaborative … a cracking opportunity to get stuck into meaningful projects while being part of a respected, supportive and dynamic team culture. What you'll be doing 💫 Leading end-to-end service design projects: You'll be planning and delivering user-centred design activities from discovery through to implementation. 💫 Collaborating with a wide range of stakeholders and clients: You … ll be running workshops and communicating insights to gain alignment and buy-in. 💫 Applying service design and agile methods: It'll be your job to improve digital services, processes and user experiences across both public and private sectors. 💫 Embedding business change management: You'll be ensuring organisational, cultural and people impacts are understood and addressed. 💫 Contributing to business More ❯

Service Designer 🏡 Hybrid (Manchester - Once a week) 💰 Salary up to £62k (depending on experience) We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team. The team is 22-strong, diverse and genuinely one of the most collaborative … a cracking opportunity to get stuck into meaningful projects while being part of a respected, supportive and dynamic team culture. What you'll be doing 💫 Leading end-to-end service design projects: You'll be planning and delivering user-centred design activities from discovery through to implementation. 💫 Collaborating with a wide range of stakeholders and clients: You … ll be running workshops and communicating insights to gain alignment and buy-in. 💫 Applying service design and agile methods: It'll be your job to improve digital services, processes and user experiences across both public and private sectors. 💫 Embedding business change management: You'll be ensuring organisational, cultural and people impacts are understood and addressed. 💫 Contributing to business More ❯

Service Designer 🏡 Hybrid (Manchester - Once a week) 💰 Salary up to £62k (depending on experience) We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team. The team is 22-strong, diverse and genuinely one of the most collaborative … a cracking opportunity to get stuck into meaningful projects while being part of a respected, supportive and dynamic team culture. What you'll be doing 💫 Leading end-to-end service design projects: You'll be planning and delivering user-centred design activities from discovery through to implementation. 💫 Collaborating with a wide range of stakeholders and clients: You … ll be running workshops and communicating insights to gain alignment and buy-in. 💫 Applying service design and agile methods: It'll be your job to improve digital services, processes and user experiences across both public and private sectors. 💫 Embedding business change management: You'll be ensuring organisational, cultural and people impacts are understood and addressed. 💫 Contributing to business More ❯

Mastek is seeking a Lead Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology … in your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members, and contribute to business growth. Key responsibilities: User-centred design leadership and strategy Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts Recommend … project problems, scopes, and success criteria to diverse audiences through compelling communication Respond to challenges, guiding and supporting the team to resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in, being seen by the client project team and More ❯

Mastek is seeking a Lead Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology … in your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members, and contribute to business growth. Key responsibilities: User-centred design leadership and strategy Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts Recommend … project problems, scopes, and success criteria to diverse audiences through compelling communication Respond to challenges, guiding and supporting the team to resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in, being seen by the client project team and More ❯

Mastek is seeking a Lead Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology … in your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members, and contribute to business growth. Key responsibilities: User-centred design leadership and strategy Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts Recommend … project problems, scopes, and success criteria to diverse audiences through compelling communication Respond to challenges, guiding and supporting the team to resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in, being seen by the client project team and More ❯

cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. This role can only be performed from Glasgow, Knutsford or Northampton. To be successful as Head of Service Design & Data Deployment you should have experience with: Cloud (AWS) essential knowledge and qualification. Experience in Change and Risk Management in Financial Services. Experience working in Scaled Agile … or similar framework. Exposure to modern testing and environment management frameworks. Hands on experience of Service Design Framework/Service transition Framework Some other highly valued skills may include: Test Automation Strategy/engineering. Risk Management qualifications. DevOps & CICD strategy/engineering. You may be assessed on the key critical skills relevant for success in role, such More ❯

cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. This role can only be performed from Glasgow, Knutsford or Northampton. To be successful as Head of Service Design & Data Deployment you should have experience with: Cloud (AWS) essential knowledge and qualification. Experience in Change and Risk Management in Financial Services. Experience working in Scaled Agile … or similar framework. Exposure to modern testing and environment management frameworks. Hands on experience of Service Design Framework/Service transition Framework Some other highly valued skills may include: Test Automation Strategy/engineering. Risk Management qualifications. DevOps & CICD strategy/engineering. You may be assessed on the key critical skills relevant for success in role, such More ❯

forward-thinking team and help shape products that users love. What You’ll Do Support Discovery & Strategy – Help frame problems, test ideas, and guide your squad toward validated solutions. Design Holistic Experiences – Own the end-to-end user journey, ensuring products deliver value and feel effortless to use. Conduct & Apply UX Research – Plan and run user interviews, usability testing … and embed insights into every design decision. Facilitate Collaboration – Contribute to workshops and design sprints to align stakeholders and accelerate discovery. Balance Business & User Needs – Create solutions that are desirable, feasible, and commercially viable. Champion Design Systems & Accessibility – Ensure consistency, scalability, and compliance with WCAG 2.2 AA standards. Foster a Discovery Culture – Encourage rapid experimentation, user engagement … learning. About You You’re a passionate, discovery-led designer with experience in regulated environments and a strong foundation in UX. You bring: Solid experience in UX and product design, with exposure to service design, user research, content design, or strategy. Hands-on experience designing for native mobile apps (iOS and/or Android), with a More ❯

forward-thinking team and help shape products that users love. What You’ll Do Support Discovery & Strategy – Help frame problems, test ideas, and guide your squad toward validated solutions. Design Holistic Experiences – Own the end-to-end user journey, ensuring products deliver value and feel effortless to use. Conduct & Apply UX Research – Plan and run user interviews, usability testing … and embed insights into every design decision. Facilitate Collaboration – Contribute to workshops and design sprints to align stakeholders and accelerate discovery. Balance Business & User Needs – Create solutions that are desirable, feasible, and commercially viable. Champion Design Systems & Accessibility – Ensure consistency, scalability, and compliance with WCAG 2.2 AA standards. Foster a Discovery Culture – Encourage rapid experimentation, user engagement … learning. About You You’re a passionate, discovery-led designer with experience in regulated environments and a strong foundation in UX. You bring: Solid experience in UX and product design, with exposure to service design, user research, content design, or strategy. Hands-on experience designing for native mobile apps (iOS and/or Android), with a More ❯

time Contracted Hours: 39 Contract Type: Permanent Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3RN Description About the Role We're looking for a dynamic IT Service Transition Specialist to lead the charge in onboarding new and evolving colleague-facing IT services. In this pivotal role, you'll work hand-in-hand with project teams and … supplier partners to ensure every service is seamlessly integrated into our support ecosystem—aligned with our IT Support strategy and built to last. You'll be the driving force behind operational readiness, risk mitigation, and service excellence, ensuring new services are not only technically sound but fully supported and documented. From managing Early Life Support to fostering strong … stakeholder relationships, you'll play a key role in delivering services that empower our colleagues and enhance our business. If you're passionate about service, thrive in collaborative environments, and want to make a real impact—this is your opportunity to be a role model and ambassador for IT Service at Pets. Key Responsibilities Facilitate and chair individual More ❯

Mastek is seeking an experienced Senior Content Designer to join our growing User-Centred Design (UCD) practice. This role focuses on designing clear, engaging, and effective content that meets user needs across public and private sector projects. As a Senior Content Designer, you will collaborate with service designers, interaction designers, and researchers to create and refine content strategies. … user-centred principles. This role may also include working on live projects within multidisciplinary teams, shaping content strategies, and ensuring the delivery of high-quality content. Key responsibilities: Content Design Leadership and Strategy · Contribute to the creation of user-centred content strategies for services and products, ensuring content is clear, consistent, and accessible. · Work closely with service designers … researchers, interaction designers, and other specialists to develop content that meets both user needs and business goals. · Ensure content aligns with style guides, accessibility standards, and GDS/NHS service design principles where applicable. · Identify content gaps and opportunities within projects and provide recommendations for improvements. · Shape and maintain content models, ensuring consistency and scalability across large services More ❯

Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth … of the community, and contribute to business development. Key responsibilities: User-centred design Scope and deliver components of end-to-end user research activities in a variety of programme contexts Recommend and execute appropriate user research activities based on project needs Create and maintain phase-appropriate user research deliverables Clearly articulate project problems, scopes, and success criteria to diverse … audiences through compelling communication Respond to challenges, supporting the team to reach a resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and More ❯

Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth … of the community, and contribute to business development. Key responsibilities: User-centred design Scope and deliver components of end-to-end user research activities in a variety of programme contexts Recommend and execute appropriate user research activities based on project needs Create and maintain phase-appropriate user research deliverables Clearly articulate project problems, scopes, and success criteria to diverse … audiences through compelling communication Respond to challenges, supporting the team to reach a resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and More ❯

Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth … of the community, and contribute to business development. Key responsibilities: User-centred design Scope and deliver components of end-to-end user research activities in a variety of programme contexts Recommend and execute appropriate user research activities based on project needs Create and maintain phase-appropriate user research deliverables Clearly articulate project problems, scopes, and success criteria to diverse … audiences through compelling communication Respond to challenges, supporting the team to reach a resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and More ❯

Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth … of the community, and contribute to business development. Learn more about the general tasks related to this opportunity below, as well as required skills. Key responsibilities: User-centred design Scope and deliver components of end-to-end user research activities in a variety of programme contexts Recommend and execute appropriate user research activities based on project needs Create and … project problems, scopes, and success criteria to diverse audiences through compelling communication Respond to challenges, supporting the team to reach a resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior More ❯

We’re on the lookout for an Interaction Designer who’s passionate about creating intuitive, accessible, and meaningful user experiences. You’ll be joining a high-performing User-Centred Design (UCD) practice within a leading digital consultancy, a collaborative team of designers, researchers, and strategists delivering impactful work across both public and private sector projects. This is the perfect … opportunity for someone who thrives on solving complex design challenges, enjoys cross-functional teamwork, and wants to work on projects that make a real difference. What you’ll be doing Designing intuitive, user-friendly interaction patterns that make digital services accessible and engaging. Collaborating with researchers, content designers, and service designers to bring ideas to life through prototypes … wireframes, and user flows. Using insight and data to iterate and improve experiences, always putting the user first. Applying recognised accessibility and usability standards, including GDS design principles. Presenting ideas and design solutions to stakeholders, championing user-centred thinking at every stage. What you’ll need Solid experience in interaction design, UX design, or UI design More ❯

We’re on the lookout for an Interaction Designer who’s passionate about creating intuitive, accessible, and meaningful user experiences. You’ll be joining a high-performing User-Centred Design (UCD) practice within a leading digital consultancy, a collaborative team of designers, researchers, and strategists delivering impactful work across both public and private sector projects. This is the perfect … opportunity for someone who thrives on solving complex design challenges, enjoys cross-functional teamwork, and wants to work on projects that make a real difference. What you’ll be doing Designing intuitive, user-friendly interaction patterns that make digital services accessible and engaging. Collaborating with researchers, content designers, and service designers to bring ideas to life through prototypes … wireframes, and user flows. Using insight and data to iterate and improve experiences, always putting the user first. Applying recognised accessibility and usability standards, including GDS design principles. Presenting ideas and design solutions to stakeholders, championing user-centred thinking at every stage. What you’ll need Solid experience in interaction design, UX design, or UI design More ❯

We’re on the lookout for an Interaction Designer who’s passionate about creating intuitive, accessible, and meaningful user experiences. You’ll be joining a high-performing User-Centred Design (UCD) practice within a leading digital consultancy, a collaborative team of designers, researchers, and strategists delivering impactful work across both public and private sector projects. This is the perfect … opportunity for someone who thrives on solving complex design challenges, enjoys cross-functional teamwork, and wants to work on projects that make a real difference. What you’ll be doing Designing intuitive, user-friendly interaction patterns that make digital services accessible and engaging. Collaborating with researchers, content designers, and service designers to bring ideas to life through prototypes … wireframes, and user flows. Using insight and data to iterate and improve experiences, always putting the user first. Applying recognised accessibility and usability standards, including GDS design principles. Presenting ideas and design solutions to stakeholders, championing user-centred thinking at every stage. What you’ll need Solid experience in interaction design, UX design, or UI design More ❯

FinOps to drive cost efficiency and financial accountability across UKHSA's cloud platforms. This role sits within the Platform Engineering team and focuses on embedding FinOps principles within the design, delivery, and operation of cloud services. You will work closely with finance, engineering, and cloud governance colleagues to optimise cloud consumption, implement chargeback mechanisms, and support cost-aware service … Engineering team, influencing cloud usage behaviours and governance structures across the agency. You will: Own the cloud cost governance approach for AWS and Azure environments, ensuring accurate distribution of service costs across the organisation. Collaborate with business and technical stakeholders to support consumption forecasts, budget planning, and financial reporting. Lead on implementation of tooling and practices that allow for … use of automation and tagging policies to support cost attribution and operational transparency. Ensure FinOps capabilities are embedded across Continuous Integration/Continuous Deployment (CI/CD) pipelines, cloud service design, and operational workflows. Work with service owners to deliver meaningful insights on consumption efficiency and architectural improvement opportunities. Support procurement, licence, and subscription decisions with cost More ❯

Performance Analyst and work within a multi-disciplinary team. Key Responsibilities: Lead the development of performance measurement frameworks and meaningful KPIs. Apply quantitative and qualitative data analysis to drive service improvement. Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences. Interpret and … analyse user data to guide service design and delivery decisions. Support the collection, validation, preparation, and cleansing of data. Use Power BI, Google Analytics, Looker Studio, and Azure Data Services to build dashboards and performance reports. Leverage BigQuery and Google Tag Manager for advanced data analysis, tracking, and reporting. Ensure compliance with digital service standards and accessibility More ❯

Performance Analyst and work within a multi-disciplinary team. Key Responsibilities: Lead the development of performance measurement frameworks and meaningful KPIs. Apply quantitative and qualitative data analysis to drive service improvement. Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences. Interpret and … analyse user data to guide service design and delivery decisions. Support the collection, validation, preparation, and cleansing of data. Use Power BI, Google Analytics, Looker Studio, and Azure Data Services to build dashboards and performance reports. Leverage BigQuery and Google Tag Manager for advanced data analysis, tracking, and reporting. Ensure compliance with digital service standards and accessibility More ❯

Performance Analyst and work within a multi-disciplinary team. Key Responsibilities: Lead the development of performance measurement frameworks and meaningful KPIs. Apply quantitative and qualitative data analysis to drive service improvement. Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences. Interpret and … analyse user data to guide service design and delivery decisions. Support the collection, validation, preparation, and cleansing of data. Use Power BI, Google Analytics, Looker Studio, and Azure Data Services to build dashboards and performance reports. Leverage BigQuery and Google Tag Manager for advanced data analysis, tracking, and reporting. Ensure compliance with digital service standards and accessibility More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer centric service design, and agile engineering practices to accelerate innovation in a tech driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of design and delivery capabilities for end-to-end … technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought leadership in complex bids and agreeing a strategic … approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating low-level design documentation in line with customer requirements More ❯