4 of 4 Service Desk Analyst Jobs in Kent

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users … offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and … resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including More ❯

Job summary The Information Communication Technology Department has a vacancy for an ICT Service Desk Analyst. Service Desk Analysts provide a range of ICT customer care tasks supporting and co-ordinating the Trust and wider customers with any ICT related issues or queries. This role is vital in allowing the IT support teams to function as … and exceed their customers' requirements and have the ability to explain IT issues to non-IT staff. The post holders will be responsible for facilitating the D&G ICT Service Desk including resolution of routine issues and queries, over the phone Training and support of both Microsoft Office and Clinical Systems, escalation and co-ordination of communications for … the given closing date once a sufficient number of applications have been received. Main duties of the job The responsibilities of the role call for someone with: Excellent customer service skills Excellent organisation skills Professional telephone manner Can do attitude An interest in assisting customers with IT About us We are committed to being an inclusive and diverse employer. More ❯

Service Desk Analyst We are looking for a Support Analyst with knowledge of Active Directory as well as general Windows support to work as part of a team supporting clients across the UK. The role will be to preform daily tasks, maintain systems and networks for clients as well as small low-level projects. This is More ❯

IT Support Analyst A fast-growing technology company is looking for an IT Support Analyst to join their team. This is a front-line support role, ideal for someone with a technical mindset and a passion for problem-solving. You'll be assisting users with day-to-day technical issues and supporting a variety of IT services and … manage tickets accurately Troubleshoot issues related to networks, connectivity, telephony, and related services Guide users through basic fixes; escalate more complex problems Monitor systems and identify early signs of service disruption Support device setup, updates, and basic configuration Maintain clear and helpful documentation Contribute ideas for improving support processes Essential Skills & Experience: Understanding of networking basics: IP, DNS, DHCP … resolving technical issues and escalating appropriately Organised, curious, and eager to build technical knowledge Ability to work effectively under pressure and manage multiple tasks Desirable: Previous experience in a service desk, ISP, or tech support environment Familiarity with tools like ticketing systems and network monitoring platforms Knowledge of setting up network devices (routers, modems) Certifications such as CompTIA More ❯