Join to apply for the ServiceDeskAnalyst role at Laing O'Rourke 2 days ago Be among the first 25 applicants Join to apply for the ServiceDeskAnalyst role at Laing O'Rourke Get AI-powered advice on this job and more … exclusive features. Location: Dartford Laing O'Rourke are looking for an ambitious and team centric ServiceDesk professional to join their talented IT Support team ServiceDeskAnalyst (1st & 2nd Line) Location: Dartford Laing O'Rourke are looking for an ambitious and team centric ServiceDesk professional to join their talented IT Support team You will ideally have proven experience working within a Technical ServiceDesk ITIL environment, providing professional customer focused service to agreed standards and procedures within Service Level Agreements (SLAs). You'll need technical expertise More ❯
ServiceDeskAnalystServiceDeskAnalyst required by a well-known growing legal organisation based in the heart of Tunbridge Wells. The ServiceDeskAnalyst will join a small team providing high quality IT support across the entire firm. The role … will be fully on-site with potential opportunity for hybrid following probation. As a ServiceDeskAnalyst, you will be the first point of contact for IT support, providing assistance remotely and in-person. The ServiceDesk team operate on a shift basis through Monday More ❯
ServiceDeskAnalystServiceDeskAnalyst required by a well-known growing legal organisation based in the heart of Tunbridge Wells. The ServiceDeskAnalyst will join a small team providing high quality IT support across the entire firm. The role … will be fully on-site with potential opportunity for hybrid following probation. As a ServiceDeskAnalyst, you will be the first point of contact for IT support, providing assistance remotely and in-person. The ServiceDesk team operate on a shift basis through Monday More ❯
ServiceDeskAnalystServiceDeskAnalyst required by a well-known growing legal organisation based in the heart of Tunbridge Wells. The ServiceDeskAnalyst will join a small team providing high quality IT support across the entire firm. The role More ❯
We are working with an organisation based in Kent to support with the recruitment of a Trainee ServiceDesk Analyst. Job Title: Trainee ServiceDeskAnalyst Salary: 26,000 Location: Kent, near Maidstone Working Hours: Shift Rota's, either 8-4 or 10-6. … Hybris working with 3 days on site and 2 from home. Key Responsibilities for the Trainee ServiceDeskAnalyst: - Answering customer calls and supporting with 1st line technical issues - Logging tickets accurately - Supporting with stock checks of equipment - General 1st line support, including setting up new users … system resets, troubleshooting issues - Liaising with customers and 3rd party suppliers providing updates on their requests. Key skills for the Trainee ServiceDeskAnalyst: - Strong customer service experience, ideally within a commercial office based role - Self motivated and keen to learn new skills - Clear communications skills More ❯
We are working with an organisation based in Kent to support with the recruitment of a Trainee ServiceDesk Analyst. Job Title: Trainee ServiceDeskAnalyst Salary: £26,000 Location: Kent, near Maidstone Working Hours: Shift Rota's, either 8-4 or 10-6. … Hybris working with 3 days on site and 2 from home. Key Responsibilities for the Trainee ServiceDeskAnalyst: - Answering customer calls and supporting with 1st line technical issues - Logging tickets accurately - Supporting with stock checks of equipment - General 1st line support, including setting up new users … system resets, troubleshooting issues - Liaising with customers and 3rd party suppliers providing updates on their requests. Key skills for the Trainee ServiceDeskAnalyst: - Strong customer service experience, ideally within a commercial office based role - Self motivated and keen to learn new skills - Clear communications skills More ❯
Tunbridge Wells, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
ServiceDeskAnalyst A well-known and growing legal organization based in the heart of Tunbridge Wells is seeking a ServiceDeskAnalyst to join their team. The successful candidate will provide high-quality IT support across the entire firm. This role is fully More ❯
Join to apply for the ServiceDeskAnalyst (5957) role at Laing O'Rourke Location: Dartford Laing O'Rourke is seeking an ambitious and team-oriented ServiceDesk professional to join their IT Support team. Responsibilities Provide remote support across multiple UK sites and offices. … resolutions clearly in tickets. Support a range of technologies and escalate issues appropriately. Proactively report trends and common issues for further ITIL processes. Complete Service Requests following SOPs within SLA. Requirements Experience in a Technical ServiceDesk within an ITIL environment. Technical skills including Microsoft Office365, Teams More ❯
We have an exciting new role... Responsibilities for this role include but are not limited to: We have an exciting opportunity for a ServiceDeskAnalyst to join our Technology & Innovation team, based at our Tunbridge Wells office. This key role provides high-quality IT support across … the firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time, office-based role, with potential for agile working after completing probation. About the role As the first point of contact for IT support, you will assist colleagues via email, telephone, in … including preparing meeting rooms for online presentations. You will also contribute to knowledge sharing within the team and support IT projects as required. The ServiceDesk team operates Monday to Friday, with shifts on rotation. About you You should have experience in IT support, ideally within professional services More ❯
Social network you want to login/join with: IT ServiceDesk Junior Analyst, maidstone col-narrow-left Client: Frasers Group Location: maidstone, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job … Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description We are currently looking for IT ServiceDesk Junior Analysts to join our team. If you are looking to kick-start a career in tech- this is the perfect opportunity More ❯
Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description We are currently looking for IT ServiceDesk Junior Analysts to join our team. If you are looking to kick-start a career in tech- this is the perfect opportunity More ❯
Overview: An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a dynamic and ambitious individual who prides themselves on providing a high level of delivery and expertise in their performance. The successful candidate … they arise Managing client expectations through clear communication Supporting Active Directory, MS Windows, and Office 365 Providing customer-facing support Working confidently to client Service Level Agreements (SLAs) Supporting broader service delivery functions Supporting multi-site clients confidently Being an analytical problem solver who can work autonomously Package More ❯
Dartford, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of … problem management, identify root causes and/or mitigation options. Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. More ❯
Maidstone, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of … problem management, identify root causes and/or mitigation options. Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. More ❯