6 of 6 Service Desk Analyst Jobs in the Midlands

summary We are looking for a passionate and dedicated ICT Service Desk Analyst to provide a friendly, customer focused ICT Service Desk facility and technical support service. This important role is responsible for ensuring all issues raised are logged, prioritised and, wherever possible, resolved first … Provide clear advice and remote assistance to help users resolve issues themselves and reduce repeat problems. Accurately log, prioritise, and assign service desk incidents, following ICT policies and procedures. Explain technical information in plain language, and manage user account changes correctly. About us As a growing company, Innovate ...

Service Desk Analyst - Birmingham Service Desk Analyst/1st Line IT Support Analyst with strong experience in Office 365, Windows 11 & in an IT helpdesk/IT support role is required by a company in Birmingham. In this role, you will … + benefits. To apply press apply now or send your CV to matthew . leach @ circlerecruitment . com Keywords - Service Desk/Helpdesk/IT Support/1st Line/Birmingham Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral ...

Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls … emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). ...

summary This role will be part of the HRA Service Desk, responsible for supporting users of the HRA's portfolio of national information systems for health research, this includes IRAS and HARP. The HRA Service Desk provides first-line support for a range of queries, including … vendors. Main duties of the job Key elements of this role will include: Providing first line technical support to investigate and resolve incidents and service requests from users, via a variety of channels, relating to the HRA national information systems in line with our KPIs. Maintaining an excellent relationship ...

nights off Key Responsibilities: Fulfilling end-to-end delivery of incidents Ensuring all incidents are captured, detailed and triaged accurately Working with the Service Levels (SLAs) assigned to each categorisation of incident, ensuring resolution within SLA Identifying and routing incidents to the appropriate 2nd line support teams and external … suppliers to ensure a timely resolution Delivery of onsite support service 24/7 Defining, implementing and continually reviewing the IT Incident processes to ensure that these are fit for purpose and meeting the needs of the businesses we support Liaising with suppliers/support teams, where IT Incidents ...

passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You’ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you’ll need … need the basics nailed: 12+ months’ experience in a busy IT Helpdesk/1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join ...