2 of 2 Service Desk Engineer Jobs in the North West

Job Title: Service Desk Engineer Location: Manchester Work Setup: Onsite Salary: £30,000 per annum ***Application will be made via an AI screening job posting site, Alfa AI. You might be invited to a live video interview by Lisa (AI agent)*** Are you a tech enthusiast with a knack for solving problems? Ready to kickstart your IT … career in a supportive and dynamic environment? Lucronex, a leading IT recruitment agency, is looking for a friendly and motivated Service Desk Engineer to join our client's team right here in Manchester. This isn't just another support role. You'll be the first point of contact and a true hero for users, ensuring their tech … issues are resolved quickly and efficiently. If you love technology and enjoy helping people, we want to hear from you! What You'll Be Doing As a Service Desk Engineer, you'll be at the heart of the IT operations. Your day-to-day will involve: * Providing top-notch IT support to users via phone and email. More ❯

Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions … Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction Skills required · Technical Service Desk background · Familiarity with ServiceNow · Multi-Lingual effective … and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese · Excellent Customer service skills. · Demonstrate ability to troubleshoot and research application issues. · Ability to explain technical information to End Users with effective verbal and written communication. · Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and More ❯