ServiceDeskEngineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced ServiceDesk Engineers to join a team with a genuine passion for technology. The Role As a ServiceDeskEngineer, you … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »
ServiceDeskEngineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking … a passionate and dedicated ServiceDeskEngineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our servicedesk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist more »
services in the UK; currently supporting more than 700,000 employees across more than 1,000 clients. We are looking for a passionate IT ServiceDesk analyst to join our expanding team of professionals within a forward-thinking and innovative IT department that is undergoing an exciting period … of change. Key Responsibilities: · Providing 1st/2nd line support to incoming queries · Resolving all service queries in a timely manner, escalating where appropriate · Maintaining records · Providing support to projects and further department development where needed Essential Skills: ··Minimum 12 months experience in a similar IT support role · Experience …/2nd line technical support · Experience with O365/M365 Administration · Understanding of LAN, WAN. DNS, DHCP, TCP/IP · Experience delivering exception customer service · Azure Fundamentals/AWS Cloud Certifications (Desired) · An understanding of the ITIL framework (ITIL Foundation v4 Certified- Desired) #IDTHW more »