1 of 1 Service Desk Engineer Jobs in Suffolk

Job summary We are looking to recruit a service desk engineer to support the digital services department. The Digital Service Desk represents the front door to digital Services and so is a highly customer focussed interface seeking to resolve many of our user issues at the time when they first call. Where a first-time … fix is not possible the digital service desk will manage the handover of the call to one of the IT services group or to the correct third-party organisation. Main duties of the job The primary role of the post holder is to interact with the user, identify and record the problem, where possible provide advise such that … agitated or upset. The post holder will also fully document the call ensuring that sufficient information is recorded to allow the incident to resolved by other members of the Service Desk, any of the WSH digital Engineering Team or by the allocated third-party service provider. About us #BeKnown at West Suffolk NHS Foundation Trust. By us. More ❯