Role: ServiceDeskEngineer Location: Shrivenham (Fully On-Site) Working Arrangement: Shift-Based (including Nights, Weekends and Bank Holidays) Salary: £26,000 - £30,000 (with rotational shift allowance) Network IT are looking for a ServiceDeskEngineer to join our clients prestigious 24/… work on a rotational shift pattern, including nights, weekends, and public holidays, to ensure IT systems run optimally around the clock. Role As a ServiceDesk Support Engineer, you'll be the first point of contact for all IT-related inquiries and incidents, ensuring minimal downtime for … in the ticketing system. Develop knowledge base articles and user guides for improved troubleshooting. Monitor system alerts and perform routine checks to maintain IT service performance. Collaborate with other teams to resolve complex issues. Ensure compliance with IT service management best practices, including SLAs and ITIL guidelines. What more »
ServiceDeskEngineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted … they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the ServiceDesk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. … a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years’ experience on a ServiceDesk or a similar role within an IT support more »
Maidenhead, Royal Borough of Windsor and Maidenhead, Berkshire, United Kingdom
Reboot Recruit Ltd
ServiceDeskEngineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted … they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the ServiceDesk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. … a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years’ experience on a ServiceDesk or a similar role within an IT support more »
ServiceDeskEngineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted … they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the ServiceDesk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. … a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years’ experience on a ServiceDesk or a similar role within an IT support more »
We need a ServiceDeskEngineer to join our IT support and services team in Maidenhead. Salary ranges: £26,000 to £28,000 We are a managed services provider specialising in IT support and infrastructure for businesses throughout the UK. You will work on the servicedesk, delivering remotely and on-site projects. The ideal candidate will have experience in an IT support or managed services provider (MSP) environment. You will need the right to live and work in the UK, the ability to travel throughout the UK, and a full UK driving license. … Excellent customer-focused approach and commitment to service delivery Strong problem-solving skills Ability to prioritise workload Good interpersonal and communication skills, both verbal and written Knowledge in the following areas: Active directory Windows Server 2012 and above Windows Desktop 10, and above Windows Microsoft Office Microsoft 365 Administration more »
