6 of 6 Service Desk Manager Jobs in the South East

Service Desk Manager - £40,000 - £45,000 + Bonus – Networking/Cloud - Hybrid/Bracknell Are you a leader looking for an opportunity to make a positive impact with a growing Service Desk? Want to work for an exciting MSP who are massively scaling up … Are you an operational and performance-driven individual who can ensure first-class customer service? Working for a forward-thinking MSP who are boasting growth year on year. Looking for a Service Desk Manager who can improve the operational performance of a team of up to … Line Engineers. The Service Desk covers multiple technology stacks, including, Cisco, Network Security and Cloud Services. Your primary responsibility will be to ensure the smooth operation and continuous improvement of the Service Desk, delivering exceptional customer service and technical support to our clients. Knowledge & Experien More ❯

Group Service Desk Manager Permanent/Full-time Company Profile An exciting, forward-thinking, and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes. Now hiring for an experienced Group Service Desk Manager to lead and … develop the service desk teams due to continued growth and expansion in customer base and demand Opportunity This is a fantastic opportunity for a talented and driven Service Desk Manager looking to join a forward-thinking and rapidly growing company, who offer outstanding support and … pathways, as well as unrivalled job security and stability in a fast-paced and rewarding environment. Key Responsibilities Lead and manage the group's service desk teams to deliver outstanding technical support and customer service. Oversee daily operations across multiple service desks, ensuring performance against KPIs, SLAs More ❯

Global Service Desk Manager We are recruiting a Global Service Desk Manager to join our Esher based team at Healix. In this role you will oversee the Global Healix IT Service Desk which provides application and user support around the world. The … role is crucial to ensuring both our internal and external customers receive an excellent level of service no matter where they are located. This role will involve regular communication with the IT team in Esher and other locations, staff members across the group, senior stakeholders, the Group CTO, suppliers … this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of Windows server technologies and Active Directory services. Skills More ❯

IT Governance Officer/IT Service Desk Manager Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers … hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: There are 4 parts to this role IT Service Desk Oversight Compliance and Governance Vendor Management Disaster Recovery and Business Continuity 1. Compliance and Governance: a. Oversee, and maintain compliance with Cyber … compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they meet contractual obligations and service levels. 3. Disaster Recovery and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is More ❯

Are you a Service Desk leader ready to make your mark in a rapidly scaling MSP with bold ambitions? This is your opportunity to step into a transformational leadership role —shaping process, culture, and performance across a fast-paced IT support operation. 💼 The Role This is more than … just a management role. You’ll take ownership of a growing service desk team, currently 15 strong, supporting 500–600 clients across three office locations . You'll be pivotal in scaling, refining, and evolving service delivery standards while embedding a performance-led culture across the desk. … across the business. 🔧 Responsibilities Drive performance, KPIs , and SLA compliance through effective leadership and accountability Manage, mentor, and develop a high-performing team of Service Desk Engineers Lead initiatives to improve ticket allocation, response times , and first-time fix rates Build out and enhance the ConnectWise PSA system More ❯

Service Desk Project Manager to work within one of the most progressive private equity houses/investment managers in the Financial Services sector. Since their inception 50 years ago they have gained a march on their competition by being early pioneers in the green energy sector. The … Service Desk Project Manager role is suited to someone who has led internal and external user support desks and has supported or delivered the product in which this service was managed. The key is around establishing an end-user focused service desk. It involves monitoring … service delivery, managing comprehensive and cost-effective service level agreements, and developing strategies that align with the strategic needs of the organisation. This role will be based in the City for 4 days per week, with 1 day remotely, and the package includes a very generous bonus and More ❯