3 of 3 Service Desk Support Jobs in London

Community of Practice Technology Support Member Service Desk Analyst Volunteering with St John Ambulance strengthens communities. From youth support and education to wellbeing, events, and fundraising; your time makes a real impact. Are you committed to driving excellence and innovation? Do you have experience working within practitioners of Technology Support? As a Community of Practice … Technology Support Member Service Desk Analyst, you will play a vital role in supporting and enhancing a national community of practice. You will focus on specific activities or areas within the community, ensuring that efforts align with national standards and priorities while avoiding duplication. As a Community of Practice Technology Support Member Service Desk Analyst, you will: Support the Community of Practice Lead in coordinating the community. Focus on specific activities or areas within the community of practice. Assist in delivering impactful initiatives and projects. Foster collaboration and strengthen professional engagement. Champion inclusivity and provide support to community members. Contribute to the overall success and development of the community. Volunteers in More ❯

Helpdesk Administrator or Service Desk Coordinator London IT Support Firm £30,000 to £35,000 (dep exp) Helpdesk Administrator in London or Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of … keeping things running smoothly behind the scenes, ensuring requests and tasks are logged, tracked, and resolved efficiently. Key Responsibilities Act as the first point of contact for all incoming support queries Log and monitor helpdesk requests using the internal ticketing system Assign and escalate issues where necessary, ensuring timely resolution Liaise with internal teams and service providers to … follow up on outstanding jobs Keep users informed with clear, timely updates throughout the process Maintain accurate records of all service requests and interventions Support reporting activities to help identify trends and improve service delivery About You Previous experience in a helpdesk, service desk, or administration role Confident communicator with strong organisational skills Able to More ❯

Insight Investment is looking for a Senior Service Desk Analyst to join the End-User Computing team in London. This is a highly technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printers, and dealing with a wide range of software … also involves collaborating with both internal teams and external vendors to manage software and hardware solutions effectively. Role Responsibilities Act as the escalation point for technical issues from the Service Desk (1st Line), ensuring timely and effective resolution Deliver 2nd Line Support across the business, providing both on-site assistance and remote support to colleagues in … the Desktop Services (3rd Line) team when appropriate Collaborate with internal teams and external vendors to implement and maintain software and hardware solutions Create and maintain clear documentation to support knowledge transfer and empower 1st Line teams with effective troubleshooting guidance Manage service tickets efficiently, ensuring regular updates and clear communication with end users throughout the resolution process More ❯