19 of 19 Service Desk Support Jobs in London

with your recruiter to learn more. Base pay range Note: This is an onsite role 5 days per week with going Hybrid after probation pass. 1st Line 2nd Line Support Technical Skills: Strong knowledge of Microsoft systems: Active Directory, Exchange (Azure/On-Prem), Microsoft Office 365. Proficiency with SCCM, Intune, and McAfee. Familiarity with Windows, iOS, and Android … devices. Experience with hardware support for desktops, printers, and peripherals. Ability to troubleshoot and support Cisco VOIP (CUCM) and voice recording systems. Group Policy and PowerShell scripting experience. Communication and Training: Clear and concise written and verbal communication. Ability to provide basic training on existing applications. Analytical and Problem-Solving: Strong attention to detail for first-time fixes. … issues. Teamwork and Initiative: Ability to work closely with global IT teams. Capable of taking initiative in a small team environment. Experience: Minimum of 2 years of relevant deskside support experience (ideally in Financial Services). Regulatory Awareness: Knowledge of IT compliance and security best practices, particularly in a financial services environment. Seniority level Associate Employment type Full-time More ❯

First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with great interpersonal skills and an excellent telephone manner is required for a well-established IT Services Company based in the City of London. WORK WITH … Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and … Mac, with great interpersonal skills and an excellent telephone manner. As the First Line Support Engineer/IT Service Desk Technician you will provide remote technical support as part of a talented team, working from home two days a week and three days in the office. Working as the First Line Support Engineer/IT More ❯

Description This role is fully onsite and the right to work in the UK is required. The ideal candidate is an experienced Level 2 IT Service Desk Analyst with a track record of supporting users within mid-large sized international corporate firms. Alvarez & Marsal (A&M) is a global professional services firm specializing in turnaround and interim management … Founded in 1983, the firm is known for its distinctive restructuring heritage, hands-on approach, and relentless focus on execution and results. Overview: The position of IT Field Services Support Specialist will be based in the London office and be part of the core Field Services team to support all UK and International users by front-facing contact … via walk-up desk, email, telephone, and/or remote tool for all technology-related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering, and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. Title: Service Support Analyst. Rate: £205 per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise … diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and KPIs are met. Ke y Responsibilities: Delivering 1st, 2nd line and some 3rd line IT technical support with a strong customer focus. Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. Title: Service Support Analyst. Rate: £205 per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise … diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and KPIs are met. Ke y Responsibilities: Delivering 1st, 2nd line and some 3rd line IT technical support with a strong customer focus. Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem More ❯

1st/2nd Line Technical Support Analyst Location: London Salary: Circa £45,000 Technology Stack: Microsoft tech stack - Windows, SharePoint, Citrix, Intune (Endpoint Manager), Access Management I am looking for an experienced 1st/2nd line technical support analyst to join my client who is a leading London Market Insurer. This role will include: General support Setting … up new starters/leavers Support of laptops and PCs Fixing technical issues for users Team fit is important for this role; we need someone who is willing to get stuck in and is happy to be in the office with the team. If you think this role looks like a good match and you have the above experience More ❯

Are you a Second Line IT Support Engineer/Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two positions available. One of the … vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities will … be resolving tickets and supporting the more junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you’re More ❯

Are you a Second Line IT Support Engineer/Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two positions available . One of … the vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities … will be resolving tickets and supporting the more junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you More ❯

based in Westlakes Science Park, Cumbria and requires a SC clearance , meaning 5 complete years residency in the UK up to present date Your job in a nutshell: The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK! The First Line Support Analyst’s … for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritised, and routed accurately. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast-paced and continually challenging. What will you … adapt to new situations outside of assigned team. Attitude: Demonstrates drive and determination in coping with difficult situations. Self Management: Demonstrates good timekeeping, professional appearance, and time management. Customer Service: Demonstrates awareness of customer and business needs. Able to describe technical details to non-technical customers in simple plain English. Tools: Can quickly pick up the ticket logging tool More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service … days off shift pattern with 12 working hours a day, you'll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received on the phone, via email or through customer portals. nGeneration are one of the UK's leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising … in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance for IT Solutions both at the outlet and centrally. Where you will be working? You will be based within our newly built, high specification open plan head office in Dudley Requirements Our ideal candidate You'll have a brilliant attitude and a More ❯

IT Service Desk Dispatcher/Support Ticket Helpdesk Coordinator Do you have great time-management, organisational, customer service, administrative and communication skills? If you do, this job could be for you. We’re looking for an IT Service Desk Dispatcher/Support Ticket Helpdesk Coordinator who will manage and allocate all incoming IT … support requests from clients, ensuring that the work is distributed evenly to Engineers, is completed on time and updates are provided to clients. This is a crucial role within the IT Support Team, and you’ll act as a central hub for all incoming support requests and will be responsible for ensuring those requests are addressed efficiently … can prioritise workloads for themselves and the team. You’ll also need to work with a sense of urgency and ensure the Engineers work within agreed timescales to meet service level agreements too. If not, you may need to politely encourage them to get a move on or escalate the support request to a more senior team member. More ❯

Join to apply for the 1st Line Service Desk Support role at Atos . Get AI-powered advice on this job and more exclusive features. This position is based in Westlakes Science Park, Cumbria, and requires SC clearance, meaning 5 complete years of residency in the UK up to the present date. Your job in a nutshell … The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritised, and routed accurately. The 1LS … Agent is also expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast-paced and continually challenging. What Will You Be Doing Demonstrate clear and concise written, oral, and listening skills to identify any Customer knowledge gaps. Handle the majority More ❯

Join to apply for the 1st Line Service Desk Support Engineer role at Kerv Digital for Digital Transformation Join to apply for the 1st Line Service Desk Support Engineer role at Kerv Digital for Digital Transformation Please note: As the role includes visiting customer sites in North London (N1, N5) a full UK driving … Role This is an exciting opportunity to join our energetic, dynamic and driven team focused on improving user performance, mitigating risk and increasing business agility. Working directly under the Support Team Leader you will be responsible for dealing with technical support requests from the client, the public, liaising with other engineers and assisting with the maintenance of our … client’s infrastructure. The position will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. There may be a requirement to work outside of business hours to accommodate customer requests or project deliverables, therefore we require engineers who are willing to be flexible in this respect (remuneration is More ❯

Job Title: 1st Line Service Desk Support Location: Burgess Hill (Fully On-Site) Contract: 3 Months Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting opportunity for you to join our dynamic team as … a 1st Line Service Desk Support! What You'll Do: As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries. Your role is crucial in ensuring that every user receives swift resolutions to their issues. Here's what you can expect: Provide … proactive, customer-focused support in a face-to-face setting. Utilise your problem-solving and people skills to assist users efficiently. Log and track incidents using ITSM systems while adhering to service level agreements (SLAs). Identify recurring issues and escalate them to relevant teams for further investigation. Build strong relationships with team members and end users alike More ❯

Level 2 Field Support/Service Desk Engineer 6 Month contract initially Based: London - F/T onsite Rate: Market rates (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make … a difference. We have a great opportunity for a number of Level 2 Field Support/Service Desk Engineers. Key Responsibilities: Provide second-level support of incoming incidents and requests via various channels to ensure courteous, timely, and effective resolution of issues for end-users. Adhere to the Standard Operating Procedures and best practices set within … Service Operations and ETS. Provide in-person support in Head Office locations, including assisting to facilitate hardware requests and ensuring procedures are executed to keep asset management tools up to date. Diagnose and troubleshoot hardware and software issues. Assist with the maintenance and administration of IT systems. Use remote tools and diagnostic utilities to aid in troubleshooting. Prioritize More ❯

Customer service Help Desk Support Needs SC clearance Outside IR35 - GBP100-GBP120 p/d Dependent on experience Onsite - Bristol - Stoke Gifford 5 days per week 6 Month Contract - Likely extension Start - ASAP SR2 are supporting a UK-based IT services provider specialising in delivering high-quality IT solutions for clients in the defence and aviation sectors. … We focus on innovation, customer satisfaction, and dependable services across areas like SAP, Software Development, and IT Service Management. Job Overview We are looking for a skilled and motivated Customer Service/Helpdesk Support professional to join our team. In this role, you'll provide essential support to users, assisting them with IT service issues … standard office hours (7-8 hours per day). Candidates must already hold active Security Clearance (SC) in line with National Security Vetting requirements, Key Responsibilities Perform common IT support tasks such as password resets, account unlocks, and access permissions. Deliver frontline support by handling service desk calls and providing first-line resolutions for users. Engage More ❯

must live in the vicinity of Sutton to be considered for this role. Your new role Reporting to the IT & Digital Transformation Manager, and working closely with the IT Service Desk Support to support employees at all levels throughout their employment life cycle to work efficiently, compliantly, and securely. Role definition Providing support to staff … using Intune & Apple Business Manager. Supporting the roll-out of new systems & applications. Maintain other company hardware, such as all-in-one printers, Logitech Video conference & CCTV. Administration and support of Windows operating systems. Provide End User training where required. Ensure Assets are disposed of in accordance with the WEEE directive. Working with suppliers on purchasing hardware & software. Working … with third party support companies. Working on digital transformation projects. Implementing EDI for suppliers. In addition, the perfect candidate will have Strong, demonstrable IT skills, particularly Office 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune. Good working knowledge of iPhones and Apple Business Manager. An aptitude for learning new systems. A keen eye for detail and confidence in More ❯

must live in the vicinity of Sutton to be considered for this role. Your new role Reporting to the IT & Digital Transformation Manager, and working closely with the IT Service Desk Support to support employees at all levels throughout their employment life cycle to work efficiently, compliantly, and securely. Role definition Providing support to staff … using Intune & Apple Business Manager. Supporting the roll-out of new systems & applications. Maintain other company hardware, such as all-in-one printers, Logitech Video conference & CCTV. Administration and support of Windows operating systems. Provide End User training where required. Ensure Assets are disposed of in accordance with the WEEE directive. Working with suppliers on purchasing hardware & software. Working … with third party support companies. Working on digital transformation projects. Implementing EDI for suppliers. In addition, the perfect candidate will have Strong, demonstrable IT skills, particularly Office 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune. Good working knowledge of iPhones and Apple Business Manager. An aptitude for learning new systems. A keen eye for detail and confidence in More ❯

must live in the vicinity of Sutton to be considered for this role. Your new role Reporting to the IT & Digital Transformation Manager, and working closely with the IT Service Desk Support to support employees at all levels throughout their employment life cycle to work efficiently, compliantly, and securely. Role definition Providing support to staff … using Intune & Apple Business Manager. Supporting the roll-out of new systems & applications. Maintain other company hardware, such as all-in-one printers, Logitech Video conference & CCTV. Administration and support of Windows operating systems. Provide End User training where required. Ensure Assets are disposed of in accordance with the WEEE directive. Working with suppliers on purchasing hardware & software. Working … with third party support companies. Working on digital transformation projects. Implementing EDI for suppliers. In addition, the perfect candidate will have Strong, demonstrable IT skills, particularly Office 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune. Good working knowledge of iPhones and Apple Business Manager. An aptitude for learning new systems. A keen eye for detail and confidence in More ❯