Service Desk Support Job Trends in London

Service Desk Support
England > London

The median Service Desk Support salary in London is £65,000 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 363 405 398
Rank change year-on-year +42 -7 +221
Permanent jobs requiring a Service Desk Support 11 23 45
As % of all permanent jobs in London 0.078% 0.15% 0.25%
As % of the Job Titles category 0.086% 0.16% 0.26%
Number of salaries quoted 10 21 41
10th Percentile £35,300 £26,250 -
25th Percentile £37,063 £30,500 £25,000
Median annual salary (50th Percentile) £65,000 £35,400 £32,500
Median % change year-on-year +83.62% +8.92% -13.33%
75th Percentile £67,500 £45,000 £47,500
90th Percentile - - -
England median annual salary £35,000 £30,000 £30,000
% change year-on-year +16.67% - +9.09%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 12,862 14,378 17,329
% of permanent jobs with a recognized job title 91.20% 92.68% 95.19%
Number of salaries quoted 8,531 8,295 13,928
10th Percentile £36,250 £42,500 £41,250
25th Percentile £50,000 £56,000 £55,000
Median annual salary (50th Percentile) £72,500 £75,000 £75,000
Median % change year-on-year -3.33% - +3.45%
75th Percentile £95,000 £96,250 £95,000
90th Percentile £113,750 £120,000 £115,000
England median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -6.50%

Service Desk Support
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Support' in the job title relative to all permanent IT jobs advertised in London.

Service Desk Support job vacancy trend in London

Service Desk Support
Salary Trend in London

Salary distribution trend for Service Desk Support job vacancies in London.

Salary distribution trend for Service Desk Support job vacancies in London

Service Desk Support
Salary Histogram in London

Salary distribution for jobs citing Service Desk Support in London over the 6 months to 14 January 2026.

Salary histogram for Service Desk Support in London

Service Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support within the London region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +41 10 £65,000 +96.97%
Service Desk Support
England

Service Desk Support Skill Set
Top 21 Co-Occurring Skills & Capabilities in London

For the 6 months to 14 January 2026, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Desk Support in the job title.

1 10 (90.91%) ITSM
2 6 (54.55%) Elite 3E
2 6 (54.55%) iManage
2 6 (54.55%) ITIL
2 6 (54.55%) ITIL Foundation Certificate
2 6 (54.55%) Service Management
2 6 (54.55%) ServiceNow
2 6 (54.55%) Ticket Management
3 4 (36.36%) Active Directory
3 4 (36.36%) Microsoft
3 4 (36.36%) Microsoft 365
3 4 (36.36%) Windows
3 4 (36.36%) Windows 10
4 2 (18.18%) Customer Service
4 2 (18.18%) DHCP
4 2 (18.18%) DNS
4 2 (18.18%) Microsoft Exchange
4 2 (18.18%) Microsoft Office
4 2 (18.18%) Mobile Device Management
4 2 (18.18%) SLA
4 2 (18.18%) VPN

Service Desk Support Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (18.18%) Microsoft Exchange
Applications
1 2 (18.18%) Microsoft Office
Business Applications
1 6 (54.55%) Elite 3E
Cloud Services
1 4 (36.36%) Microsoft 365
Communications & Networking
1 2 (18.18%) DHCP
1 2 (18.18%) DNS
1 2 (18.18%) VPN
General
1 8 (72.73%) Law
1 8 (72.73%) Social Skills
2 6 (54.55%) Legal
3 3 (27.27%) Finance
Miscellaneous
1 6 (54.55%) Culture of Ownership
Operating Systems
1 4 (36.36%) Windows
1 4 (36.36%) Windows 10
Processes & Methodologies
1 10 (90.91%) ITSM
2 6 (54.55%) ITIL
2 6 (54.55%) Service Management
2 6 (54.55%) Ticket Management
3 2 (18.18%) Customer Service
3 2 (18.18%) Mobile Device Management
Qualifications
1 6 (54.55%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (18.18%) SLA
System Software
1 4 (36.36%) Active Directory
Vendors
1 6 (54.55%) iManage
1 6 (54.55%) ServiceNow
2 4 (36.36%) Microsoft