Tyne and Wear, Newcastle upon Tyne, Tyne & Wear, United Kingdom
Akkodis
ServiceDeskTeamLeader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company … based in South Tyneside! We're seeking a talented ServiceDeskTeamLeader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of servicedesk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the servicedesk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide more »
Employment Type: Permanent
Salary: £30000 - £32000/annum + On call shift allowance
Gateshead, Tyne and Wear, North East, United Kingdom
Reed Technology
to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a ServiceDeskTeamLeader to lead a growing team through an exciting digital transformation. The Company This business is a leader in its field, providing high-quality solutions to clients across the globe for over 70 years. They have established a reputation for quality, reliability, and innovation. … play a key role in shaping the future of the organisation. The Role This business based in South Tyneside are looking for a ServiceDeskTeamLead to ensure the servicedeskteam are focussed on maintaining a more »
Jarrow, England, United Kingdom Hybrid / WFH Options
Essentra
will not be expected to work more than 5 days a week. We are currently looking for an IT enthusiast to join our ServiceDesk team. … The successful individual will be responsible for the smooth operation of a front-line IT support team alongside another teamleader, ensuring customer service requests, incidents, including Major Incident process and SOC/NOC process are managed and solutions implemented to deliver a … ITIL Qualification (working in an ITIL environment) Fluent English (spoken and written). Additional languages are desirable. Previous experience as a teamleader in a similar role Experience managing the Major Incident process IT technical support experience Strong technical knowledge in a support function Experienced in employee more »
Sheffield Health and Social Care NHS Foundation Trust
technical support with the knowledge and skills to provide first-time-fix call resolution. It will also be responsible for the continuity of service provision by co-ordination of day-to-day activities of IT ServiceDesk Technicians. The post holder will manage rotas … and take responsibility for incident and call management processes. They will act as a point of escalation for the IT ServiceDesk Technicians and also deal with any customer service issues that may arise. They will co-ordinate all general administration activities such as … updating, maintaining and the development of the IT Service Management Toolset (Sunrise). This includes the Service Catalogue, the Configuration Management Database (CMDB) and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs) and general support documentation. They will ensure incidents are resolved within more »
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom
Akkodis
IT ServiceDeskTeamLeader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and … in IT leadership, supported by comprehensive personal development opportunities. You'll receive training and exposure to cutting-edge technology, empowering you to lead your team to new heights within a rapidly growing company. Expect a vibrant and inclusive culture that nurtures your potential and rewards your dedication. Key … to resolving technical issues. Familiarity with Microsoft Office, Windows, ITIL, and Azure AD is advantageous, but not essential. If you are an ambitious IT leader with a drive to empower your team, enhance operational efficiency, and elevate service standards, we invite you to apply and more »
Jarrow, England, United Kingdom Hybrid / WFH Options
TechNET IT Recruitment Ltd
ServiceDeskTeamLead Salary up to £35k per annum + Bonus Jarrow - Hybrid working (1/6 weekends) TechNet is currently partnered with a leading global components manufacturer and distributor. The company is going through a growth period with a … relatively green IT team that is readily expanding. This exciting opportunity to join a rapidly expanding company will see you lead a team of 6 on the servicedesk for the APAC region. Some of what you will be doing: Managing a … team of 6 providing leadership and hands-on technical support Acting as incident manager as and when required and supporting the IT function. Mentoring, Coaching, management support and development including performance reviews, evaluations and reporting of individual KPIs Collaborate with all servicedesk managers more »
IT ServiceDeskTeamLead (IT Ops/Applications) Manchester £60,000 per annum Were looking for an IT Operations Lead to join an industry leading organisation … that are going through a period of growth due to continued success! (Even during the last few years) Youd be joining to lead their ServiceDesk Environment - a small but dedicated team, you remit covering both Application and Infrastructure. Their solutions help their clients … functional teams to monitor application and infrastructure performance * Proactively identify & address issues to minimise downtime, ensuring optimal performance. * Work closely with the development team to maintain and improve system reliability * Lead new initiatives to enhance servicedesk best practice * Implement best practice for Incident more »