8 of 8 Service Management Jobs in Basingstoke

Title: DV Cleared Service Delivery Manager (Process Owner) Location: Basingstoke Rate: 600 per day Contract: Contractor (until 31/05/2027) Clearance: Must be willing and eligible to go through the DV Clearance process Working Pattern: Monday to Friday, fully on site Are you a proactive, customer-focused … professional with a passion for delivering IT excellence? Our client, a leading organisation, is hiring for a Service Delivery Manager (Process Owner) to join their dynamic Service Management Team in Basingstoke. This is an exciting opportunity to make a real impact in a secure IT environment, supporting ...

Overview We are seeking an experienced Service Delivery Director to lead delivery across a high-profile, mission-critical defence programme. This is a senior leadership role with full accountability for end-to-end service delivery, financial performance, and customer outcomes within a secure MOD environment. You will operate … strategic level, driving service excellence across multiple contracts while leading a team of Service Directors and managing key customer and supplier relationships. Key Responsibilities Lead the delivery of multiple services in line with contractual SLAs and KPIs Own full P&L accountability , ensuring commercial performance and cost optimisation ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and they’re looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where … oversee day-to-day IT operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. You’ll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities ...

activities following the full end-to-end Software Development Lifecycle. Assist in translating business needs into clear user stories and acceptance criteria within requirements management tooling (Jira), supporting sprint planning and backlog grooming. Actively participate in agile ceremonies (sprint planning, stand-ups, retrospectives, reviews) as an engaged team member. … related field (recent graduates or those completing their degree are encouraged to apply). Demonstrable experience of agile product development, using IT service management principles. Strong analytical and problem-solving skills, and the ability to communicate clearly to both technical and non-technical audiences. Familiarity with agile frameworks ...

supporting a secure and high-performing network environment. This role offers the opportunity to work across critical infrastructure, supporting both internal teams and managed service providers. Rate : £500 p/day (inside IR35) | DV Cleared (essential) | Corsham Key Responsibilities Monitor and maintain network performance across a live environment Process … service requests and deploy configurations for new services Provide technical support to MSPs and end user services Collaborate with Service Management and customer stakeholders Maintain network documentation and CMDB records Support secure operations, including encryption and annual crypto key processes Participate in an on-call rota ...

supporting a secure and high-performing network environment. This role offers the opportunity to work across critical infrastructure, supporting both internal teams and managed service providers. Rate : £500 p/day (inside IR35) | DV Cleared (essential) | Corsham Key Responsibilities Monitor and maintain network performance across a live environment Process … service requests and deploy configurations for new services Provide technical support to MSPs and end user services Collaborate with Service Management and customer stakeholders Maintain network documentation and CMDB records Support secure operations, including encryption and annual crypto key processes Participate in an on-call rota ...

users across SCG, handling escalated issues from first line and resolving more complex technical problems. Responsibilities: Receiving and resolving escalated tickets from First Line Service Desk.? Diagnosing and resolving more complex technical issues that cannot be resolved at first line.? Escalating issues to Infrastructure, Security, or specialist teams when … activities by ensuring end-user devices are covered by protection software.? Supporting software deployment activities, rolling out EUC software to users.? Supporting EUC patch management activities to ensure software is updated to the latest, secure versions.? Supporting identity and access administration activities in compliance with defined IAM policies, including ...

line support for global IT systems and applications. Maintain a comprehensive understanding of the full IT environment and guide stakeholders across the entire service landscape. Drive root-cause analysis and implement long-term corrective and preventative solutions. Manage and optimise Windows Server environments (physical/virtual), AD, backups, patching … 5+ additional years of experience in lieu of a degree. 3+ years of hands-on Windows enterprise support and operations experience. Experience with: Change management processes Microsoft SQL (backups, tuning, general support) Customer and supplier support Desirable experience: Network devices (VLANs, routing) Hyper-V and data centre operations ...