1 to 25 of 40 Service Management Jobs in Bristol

Service Management Consultant - Register Your Interest Looking for your next move in Service Management at Capgemini, but can't find the perfect role that matches your career ambitions? Register your interest and submit your CV today, where a member of our team will be in touch … and add you to our talent pool for some future roles coming in Cloud Infrastructure Services. Why Consider Capgemini? If you join as a Service Management Consultant in our Cloud Infrastructure Service (CIS) practice, you will be part of a team assisting the lead or working independently … designing, developing and implementing deliverables, conducting research and performing analysis. The Service Management Consultant focuses on a number of the ITIL Service Management lifecycle stages and its processes within an outsourcing bid or an implementation. You would be responsible for various aspects of the delivery. Your More ❯

our members and customers in improving their digital resilience. Our products and services are currently organised into five principal groups: Protective services, Professional services, Service Team, Product Team, and Architecture and engineering team. We have just launched our Security centre (SOC) service, which includes endpoint detection and response … EDR), Security Information and Event Management (SIEM) capability and 24x7 security event monitoring. The Security Services Team includes network, SIEM and SOC focused services, service development, transition and delivery. This is where this role sits. About the role: As Jisc's Cyber security service manager, you will … be responsible for service management activities in the delivery of the security operations centre (SOC). The primary focus is on guiding customers through the complex on-boarding journey in an effective and timely manner, whilst meeting or exceeding customer expectations. You will work collaboratively with the senior More ❯

markets and across the globe. You probably know us best from brands like Bulmers, Magners and Tennent’s. Purpose: Reporting to the Head of Service Management, the Service Manager will be responsible for overseeing thedelivery of IT services to ensure they meet organisational needs and customer expectations. … This rolefocuses on managing service operations, enhancing service quality, and facilitating effectivecommunication between IT and business stakeholders. About the role The Service Delivery Manager ensures services meet SLAs by collaborating with Operations to monitor KPIs and swiftly address quality issues. This role oversees incident resolution to minimize … disruptions, leads root cause analysis, and manages change processes for smooth, low-risk implementations. Key responsibilities include gathering user feedback to improve service satisfaction, driving process enhancements with cross-functional teams, and maintaining accurate documentation and reporting on service performance. Additionally, the role supports team and end-user More ❯

you a world of potential Computershare has an exciting opportunity for a passionate, driven and enthusiastic individual to join our team as an IT Service Delivery Manager. Computershare is going through a time of growth and transformation, and this is your opportunity to jump in and get involved. A … role you will love We’re seeking a motivated and enthusiastic individual who has a passion to improve processes. As an IT Service Delivery Manager, you will play a key role in developing excellent working relationships with key stakeholders and business users, driving the brand of Global IT Service … unit does. You’ll also have the chance to work alongside senior leadership. Other key responsibilities: To contribute to a culture of first-class service to both Technical and Business teams. Identify improvements to the core processes to improve Service Availability and minimise repeat issues. Define, manage and More ❯

Description You will coordinate and monitor the Change & Release Management day-to-day administrative activities, providing governance and ensuring compliance and adherence to all associated processes. Key responsibilities: Ensuring Changes and Releases are governed and controlled across all environments according to process. Ensure that appropriate actions have been planned … or Releases. Create and provide accurate reporting on KPI's to all relevant stakeholders and perform reporting trend analysis. Review and update the Continuous Service Improvement Plan Perform Post Implementation Reviews to implement corrective actions to prevent failed and unauthorised Changes. Assist with creating, developing, testing, and maintaining the … with regular audits of the process. Deputise for the Change & Release Lead. Qualifications We are looking for someone with Change and/or Release Management experience and ideally a background in a Service Desk or Customer Service role, who has a positive and flexible "can-do" outlook More ❯

learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on … a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate More ❯

working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a … and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of … the live service for a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and More ❯

operates AXA’s global IT products, ensuring quality, cost-efficiency, and alignment with business priorities. The department/team: You will join the Global Service Operations (GSO) within GTO, managing day-to-day IT service delivery globally, partnering with Group Operations, Global Products, AXA Entities, and external suppliers … adhering to SLAs and OLAs. Main Missions Manage Quality of Service (QoS) and continuous improvement across AXA entities and products. Support operational excellence and service delivery, providing a centralized view of global services. Operate standardized, global platforms and services, leveraging automation and self-service tools. Monitor performance … and identify issues impacting operations. Manage incident resolution, change management, and asset/configuration management. Facilitate operational resilience and business continuity in crises. Define, implement, and govern IT operations standards, including vendor adherence. Deliver and operate AXA’s data centers. About The Job As a Global Process Owner , you More ❯

IT department, responsible for providing first and second-level technical support to end-users. This role involves troubleshooting hardware and software issues, responding to service desk tickets, and ensuring timely resolution of technical problems to maintain business productivity. The Helpdesk Engineer acts as the primary point of contact for … connectivity) issues. o Diagnose and resolve technical problems efficiently and effectively. o Escalate complex issues to senior IT staff or external vendors as required. Service Desk Management: o Manage and prioritize service desk tickets using ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk). o … Ensure timely and accurate logging of incidents and service requests. o Maintain accurate documentation of troubleshooting steps and resolutions. o Monitor and track ticket resolution times and adhere to service level agreements (SLAs). User Account Management: o Create, modify, and delete user accounts and permissions in More ❯

resolved in appropriate timeframes and that customers are kept informed throughout. Key Responsibilities • Engage with customers via multiple channels (including phone, email, chat and service portal), providing efficient and effective customer service to our customer's end users and other key stakeholders . • Act as one of the … escalation points for technical queries from our 1st Line Team. • Create, prioritise and progress tickets within the IT Service Management platform, maintaining accurate records across a service ticket lifecycle. • Prioritisation and active management of all allocated tickets, ensuring resolution within agreed customer SLA's and associated … targets. • Provide exemplary service to the customer ensuring high personal and organisational customer satisfaction scores are maintained. • Provide 2nd Line diagnosis and resolution of incidents and requests. • Accurately determining tickets that require escalation to our 3rd Line Team, providing all necessary handover notes in accordance with standard operating procedures. More ❯

join the Team in Bristol. As an IT Solution Architect you will be responsible for architecting and designing an IT solution using supply chain management, ERP, business intelligence and integration with 3PL systems using EDI capabilities. This role will assure that the solution architecture can meet the key project … functional and non-functional requirements identified for a UK MOD fleet management programme. You will provide support to the Head of Architect/Enterprise Architect on a variety of design decisions including solution evaluation and selection, buy vs. build vs reuse questions, early-phase project estimates, platform selection and … architecture directions and frameworks including technical, security, and regulatory standards. Supporting customer and stakeholder meetings and technical discussions. The IT Solution Architect - Supply Chain Management (SCM) will lead the solution development for a project; through initial high-level technical design, into the detailed design phase, through the development lifecycle More ❯

practical application and risks; A passion for improving risk outcomes for our customers; Expertise in technology, covering key areas such as technology asset lifecycle management, configuration and build management, technology service management (including capacity, change, problem, and incident management), technology architecture and design including cloud More ❯

part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You … Reducing the risk and impact of releases on systems and users Reporting on KPIs and performing trend analysis Managing Post Implementation Reviews and driving service improvements Supporting process documentation and tooling Chairing meetings such as CAB and Change Planning Assisting with audits and deputising for the Change & Release Lead … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You … Reducing the risk and impact of releases on systems and users Reporting on KPIs and performing trend analysis Managing Post Implementation Reviews and driving service improvements Supporting process documentation and tooling Chairing meetings such as CAB and Change Planning Assisting with audits and deputising for the Change & Release Lead … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency and focus Passion for More ❯

meticulously tracking the resolution of complex issues with external partners as required. Operate effectively within established ITIL frameworks, specifically contributing to Incident and Problem Management, and Change Enablement processes to uphold the governance of their Service Management Centre. Execute configuration service requests from their customers, collaborating … new staff laptops and facilitating the procurement and deployment of essential peripheral equipment for colleagues. Key Experience Required: Demonstrated experience in incident and problem management within an ITIL-driven technical setting. Familiarity with Change Enablement and Release Management processes would be a distinct advantage. A solid grasp of More ❯

IFS ERP environment (Apps 8 & IFS Cloud), from core applications to middleware and infrastructure. Partner with cross-functional teams—Finance, HR, Supply Chain, Asset & Service Management—to streamline processes and unlock value. Lead upgrades, module rollouts, and integration projects with internal teams and external vendors. Troubleshoot, tune, and … Power BI, Quick Reports), and system upgrades. Familiarity with integration technologies (REST/SOAP APIs, middleware). Strong grasp of Finance, HR, Asset/Service Order Management, and Supply Chain modules. Exposure to Agile/Scrum and ITIL best practices. Desirable: IFS Certified System Administrator or equivalent. Degree More ❯

improve live services across the public sector. About The Role As an application support engineer at Made Tech you will work collaboratively within Managed Service teams onboarding new services without disruption, deliver enhancements, provide ongoing maintenance and support services, as well as continuously improving both digital services and service operations using DevSecOps practices and data-driven user analytics. Operating within a managed service environment, you will maintain a range of digital services, data services, and platform offerings. You will maintain application management procedures and documentation and manage application enhancements through to live operation. SC Eligibility An … monitoring of application performance including the setting up of cloud and application level monitoring tooling Updating documentation such as knowledge base articles, playbooks and service definitions Applying test-driven development, ensuring appropriate test coverage and evidencing the outcomes of testing Design, build and maintain CI/CD pipelines including More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … term customer success. You’ll act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as … your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth More ❯

Development, Lifecycle Experience, Mechanical Engineering, and Information Systems. You will be responsible for establishing and managing the quality process, including architecting and maintaining Quality Management Systems, developing process assets, and acting as a subject matter expert in areas such as Auditing, Service Management and Six Sigma. You … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Develop, implement, and maintain the Quality Management System (QMS) to ensure compliance with relevant standards and regulations. Ensure all quality documentation … such as BSI. Identify areas for improvement based on audit findings and implement corrective actions. Manage and administer the SharePoint platform to support quality management processes. Collaborate with cross-functional teams to map and improve processes. You can bring your whole self to work. At Capgemini building an inclusive More ❯

Ashton House, Bristol site, and contribute to our innovative projects. The role As a Project Manager, you’ll support the delivery of capability and service under our Land Cyber Electromagnetic Activity contracts, working closely with customers and stakeholders. Your responsibilities include: Supporting Delivery, Innovation, and Growth Teams through project … controls. Maintaining and improving the ERP system, supporting change proposals with the Service Management team. Planning, monitoring, controlling projects, and providing reports to the Land Cyber Electromagnetic Activity leadership team to aid decision-making, collaborating with finance, commercial, supply chain, and engineering teams. This full-time role … and may require travel to sites such as Tewkesbury, Gloucestershire. Essential experience Proficiency in project controls tools and decision-making data. Skills in project management, stakeholder engagement, and operational thinking. Knowledge of project management processes and tools. Excellent interpersonal skills. Experience with Cyber Electromagnetic Activity contracts or complex More ❯

can take DV Location: Bristol Hourly Rate: £34 via Umbrella Contract Duration: 6 months initial Essential Experience At least 4 years' experience in IT Service Management principles and processes 2nd Line Support experience Proficiency in working within a Corporate IT environment Experience in meeting and exceeding Service Level Agreements Desirable Qualifications Microsoft certifications ITIL V3/4 Foundation Certification Knowledge of ServiceNow Customer Service experience If interested, please submit your updated CV. Applications will be reviewed in order of receipt. #J-18808-Ljbffr More ❯

code platforms, API-first development, AI, and automation. Champion integration excellence , ensuring our digital front-end products connect intuitively to core operational systems (property management, finance, CRM, etc.) via APIs, event streams, and service-oriented designs. Lead technical design efforts across projects and features, making pragmatic architecture decisions … considerations are embedded early and deliver real-world outcomes. Set and promote architecture standards for our digital estate, supporting compliance with security, regulatory, and service management requirements. Influence vendor and technology selections through structured evaluation processes (RFI/RFP), workshops, and technical due diligence. Collaborate with internal teams … thinking , with a focus on usability, performance, security, and ongoing evolution. Expertise in integration architecture - strong knowledge of API-led connectivity, event-driven architectures, service oriented architectures, and iPaaS tools (SnapLogic, MS PowerPlatform, etc.). Hands-on experience in low-code/no-code platforms, mobile application architecture, and More ❯

is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. This is a customer facing role. You will be required to travel to UK … for this role. Key job responsibilities Lead and deliver complex advisory engagements across business case development, IT operating model design, governance, and organizational change management Facilitate workshops and executive-level discussions to align stakeholders on cloud strategy and transformation roadmaps Advise clients on the impact of cloud transformation, helping … and maturity of cloud operating model transformations, adjusting as needed to ensure success. Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Develop business cases and value propositions for cloud adoption and digital transformation initiatives More ❯

in Bristol who are looking to add a Change Manager in to their team, you will be focused on ITIL Change, Asset and Problem Management to help support a client (high-profile) as well as the wider business. The ideal candidate will help to lead a team and maintain … handling change control, asset oversight, and root cause analysis within the broader support structure. Produce detailed and regular reports on both problem and change management activities to inform stakeholders and support continuous service improvement. Serve as the primary liaison between our client and the Change Advisory Board (CAB … are reviewed and their dependencies are well managed. Manage the lifecycle of hardware asserts to promote environmentally responsible disposal and reuse practices. Collaborate with Service Management to synchronize software and system deployments across managed environments, following structured change processes. Support audits, internally and externally, ensuring accurate reporting and More ❯

to enhance developer productivity through automation, improved workflows, and modern software engineering principles. Value Optimization: Help clients maximize the return on their current IT service management tools and frameworks. Future-Ready Roadmaps: Design progressive strategies that integrate next-generation technologies such as Generative AI and platform-centric models. More ❯