11 of 11 Service Management Jobs in Bristol

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

client is seeking a Change Manager/Analyst who is responsible for the governance, administration, assurance, maintenance and continual improvement of the enterprise Change Management practice. The role will support the Change Management strategy, ensuring that changes are assessed appropriately, risks are identified and mitigated, governance standards … adhered to, and service disruption resulting from change activity is minimised. Responsibilities Change Management Governance Support the enterprise Change Management strategy and roadmap alongside the Head of Change and Configuration Management. Implement and support the Change Management practice across the organisation. Maintain and continuously improve Change ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic … Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with ...

alongside the IT Technical Lead, you'll turn technical priorities into practical improvements while using your expertise to resolve issues, guide colleagues and enhance service delivery. Your responsibilities will include: Managing the performance, resilience and lifecycle of cloud services, infrastructure, devices and applications. Administering Microsoft 365, Entra ID, identity … access management, endpoint security and corporate SaaS applications. Maintaining corporate networks, including firewalls, switches, wireless, VPN, DNS and DHCP. Implementing configuration changes, integrations and automation to improve efficiency and consistency. Monitoring service health, capacity, performance and security, proactively addressing risks and vulnerabilities. Leading complex incident resolution, root-cause ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … join our team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery Manager leading the delivery of essential roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate about ...

Months contract based in Bristol. Purpose of the role: As IT Project Manager with experience in Defence you will work as part of the Service Architecture and Transition Team that sits within Group IT and Digital. Work collaboratively with the Head of Programme, and other Programme/Project Managers … Analysts, Business Stakeholders, IT vendors and the Solution Architects to ensure successful project delivery activities for cost, schedule, scope and benefits. Ensuring the Defence Service Programme Lead and, where appropriate, other stakeholders are up to date with project progress on a regular 121 basis and through structured comms. Working ...

looking for an experienced ServiceNow Platform Architect with strong expertise in Hardware Asset Management (HAM) and Configuration Management Database (CMDB). The candidate will be responsible for designing, implementing, and optimizing ServiceNow solutions aligned with business requirements and IT service management best practices. Key Responsibilities Design … implement ServiceNow platform architecture and solutions. Lead the configuration and optimization of Hardware Asset Management (HAM) and CMDB. Define CMDB data models, configuration item (CI) relationships, data quality standards, and governance processes. Implement hardware asset life cycle management, including procurement, tracking, maintenance, and retirement. Integrate ServiceNow with enterprise ...

ownership of complex technical issues. The role will also support the delivery of IT projects and work closely with colleagues to provide an excellent service to users. Key Skills & Experience 3+ years' experience in an ICT support or infrastructure environment. Strong 3rd line troubleshooting and problem-solving skills. Good … supporting Windows devices, Chromebooks, Android devices and Microsoft environments. Good understanding of networking, including DNS, DHCP, VPNs, routers, switches and wireless. Experience with device management, deployment and IT service management systems. Knowledge of PowerShell, security and system monitoring. Experience contributing to IT projects, including technical implementation, planning ...

Strong IT troubleshooting and support skills, with experience supporting Windows operating systems, Microsoft 365 applications, hardware, mobile devices, printers, and workplace technologies. • Excellent customer service and communication abilities, with the confidence to engage with users at all levels, manage support requests effectively, and provide clear and professional technical guidance. … Well-organised and team-oriented approach, with experience using IT Service Management (ITSM) tools, maintaining accurate documentation and asset records, and contributing to a collaborative, efficient, and well-managed IT environment. Your profile We are looking for a motivated IT support professional with experience delivering high-quality first ...

seeking an experienced Senior Test Engineer/Test Lead to ensure the quality, reliability, performance and security of an enterprise Platform as a Service environment. You will lead testing activities across platform services and user-facing functionality, combining manual and automated testing approaches. You will be responsible for defining … Implement iterative testing approaches to identify and resolve defects early. Raise and manage engineering tickets for defects and technical issues. Produce regular test reports, management information and performance metrics. Communicate testing risks, findings and recommendations to technical teams and senior stakeholders. Work with platform management and engineering teams ...

Siemens EDA, Opscenter and SAP S/4HANA. • Experience deploying and managing PLM solutions in Azure Cloud environments. • Proficiency in Windows command prompt and service management. • Experience in remote collaboration and screen sharing for technical troubleshooting. • Ability to work in a fast-paced, multi-vendor environment. • Excellent communication ...