9 Service Management Jobs in Bristol

Service Manager/Service Operations Manager/Engineering Manager required to join a global, market leading engineering manufacturer. The successful Service Manager/Service Operations Manager/Engineering Manager will lead and supervise a team of service engineers and various engineering departments ensuring their performance … aligns with company standards and customer expectation ensuring compliance with EHS protocols within the service environment. The Service Manager/Service Operations Manager/Engineering Manager will ideally have experience in service management within engineering and a deep understanding of engineering principles and service operations to lead the service department. Experience managing Field Service Engineers would be highly advantageous. Package £50,000 - £60,000 depending on experience 25 days holiday plus bank holidays 7% pension contribution Company Vehicle Additional Benefits 10% of salary in equity shares after 1 year Service more »

may be asked to perform and is not an exhaustive list. Provide effective leadership and direction to the Solution Delivery & Support team, including line management of your direct reports. Develop the capabilities of the Solution Delivery & Support team, to meet current and future demands, in line with our strategy … and plans. Strengthening our Service Management and Service Delivery capability for digital, data and technology services is a major focus. As a member of the Technology Solutions leadership team, make a significant and proactive contribution to the Technology Solutions Practice, helping to ensure we meet the strategic … strategic priorities. 50% of time will be spent working on customer-funded projects. The remaining time is expected to be indirect, working on leadership & management activities, building capability and supporting Win Work activities. The Person: Key Characteristics- Breadth of consultancy and/or implementation experience, working as a trusted more »

WHAT WE ARE LOOKING FOR The Application Support Analyst in RBSL Information Management & Technology department plays a key role making sure services provisioned by the Enterprise and Business Applications function are performing satisfactory. RBSL run a mix of in house supported applications (which this role would support) and 3rd … Position Duties and Responsibilities Provide crucial support to users and 3rd parties by triaging and resolving incidents where required, supporting problem investigations, and fulfilling service requests. For applications managed by RBSL, this role will monitor, maintain and drive improvements to the application service with users and business owner. … Act as Service Owner for a range of application systems, representing these services and ensuring their day-to-day management meets SLAs, liaising with third-party suppliers when necessary to ensure timely resolution. Maintain a strong customer focus and collaborate with Business Owners and Users, assisting them in more »

caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system … in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. … transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »

caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system … in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. … transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »

our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident management process, from … evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the incident the IP Specialist takes … also assists them in examining incidents and establishing processes to help prevent or minimize similar problems from arising. Taking the responsibility to restore the service asap by finding, motivating & coordinating the appropriate support groups. Facilitate crisis calls, take notes and communicate on regular base with the management community more »

jobs. You will be the Desk Side and Technology Support Team Lead is the central point of contact for all IT-related incidents and service requests within their region. Tour role is to both provide second-line support and supervise/lead the local IT resources operationally. You will … be responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Required Skills: At least 8 years' experience in IT Service Management principles and processes and solid understanding of hardware and software asset management processes. Experience in working to (and … exceeding) Service Level Agreements. Should have Broad technical understanding of IT services being supported. Working knowledge of database/excel structures/tables/configurations. Responsibilities: Manage the daily activities of the Desk Side and Technology Support Team and assume responsibility for the recruitment, training, objectives setting, and personal more »

responsible for researching, supporting and configuring to analyse security risks and ensure security policies are in place and being followed. The Role: Handling vulnerability management tools, creating reports for fixing issues, and prioritising actions. Investigating incidents and trends, as well as identifying threats using SIEM tools like Splunk and … Microsoft Sentinel. Using IT Service Management tools to classify cyber incidents and analyse trends for management reports. The Candidate: Working knowledge of various security technologies such as network and application firewalls, host intrusion prevention and anti-virus Experience of public cloud infrastructure and cloud delivery models and more »

Core Highways are a leading provider of temporary traffic management, barrier solutions and events signage. People are the heart of our business. We recognise each and every individual’s value and commitment and we know that the success of our business is only made possible by the drive and … hands-on technical experience with Microsoft 365 technologies and leveraging these technologies with other SaaS platforms. In depth knowledge of helpdesk software and IT service management tools as well as the proven ability to lead and motivate teams, fostering a collaborative and efficient work environment. The role requires more »