15 of 15 Service Management Jobs in Bristol

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process … within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on More ❯

stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration … insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools … Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of More ❯

term salaried role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability, and contributes to continuous improvement within the IT support function. The role … and bespoke systems Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users Escalate issues appropriately when outside of scope, following documented ITSM processes. Service Requests: * Handle user requests that require technical expertise or system changes. * Support software installations, upgrades, and configuration changes. * Ensure accurate recording of all service requests and related activities … in IT systems. System Support: * Maintain and monitor key IT systems, ensuring compliance with company policies. * Perform user account management across Microsoft 365, Jumpcloud, and other platforms. * Provision and de-provision accounts and equipment for starters, leavers, and role changes. * Manage security permissions and access control. * Keep IT asset logs accurate and up to date. Escalation and Collaboration: * Collaborate More ❯

and integrated SaaS systems. Manages some on-premises VMware infrastructure alongside Azure environments. Handles networking, firewalls, routing, and Zscaler systems to maintain security and connectivity. Following ITIL and Change Management frameworks for structured service delivery. Collaborating across teams, with opportunities to develop into DevOps or Cyber Security areas. Using PowerShell extensively for automation and Microsoft 365 management. Works … Bring Experience supporting Microsoft 365 and Azure. Knowledge of virtualisation technologies Experience with networking (LAN/WAN, VPNs, load balancers, firewalls, WiFi deployment). Familiarity with ITIL/IT Service Management practices. Skills in scripting/automation (PowerShell and/or Terraform). Understanding of security solutions Experience mentoring more junior team members More ❯

and creative problem-solving to define, evaluate alternatives, and communicate solution architectures that meet functional and non-functional requirements while integrating effectively within their environments. Supporting project, programme, and service managers in developing and delivering transformation and operational plans that implement solution architectures and services, while proactively identifying and mitigating risks. Translating solutions into high-level designs for engineering … and high availability solutions. Knowledge of Microsoft Windows Server and Group Policy; Security Enforcing technologies and secure gateway solutions providing interconnectivity to external 'untrusted' networks. Knowledge of ITIL based Service Management technology and processes Requirements analysis and solution design experience. Experience of the complete systems development lifecycle from requirements/design through to operation/maintenance including transition … to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance : All employees at management level and below are eligible for our bonus scheme. Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a More ❯

and API-driven integration Broad understanding of enterprise systems and digital platforms Background in Defence Support engineering or logistics environments Knowledge of Defence Digital principles, including networks, cloud, operational service management, cyber operations, and IDAM Strong stakeholder management and communication skills Ability to work collaboratively within cross-functional teams Experience in consulting or advisory roles Understanding of More ❯

and API-driven integration Broad understanding of enterprise systems and digital platforms Background in Defence Support engineering or logistics environments Knowledge of Defence Digital principles, including networks, cloud, operational service management, cyber operations, and IDAM Strong stakeholder management and communication skills Ability to work collaboratively within cross-functional teams Experience in consulting or advisory roles Understanding of More ❯

Job Overview The IT Change-Ordinator role is an administration role to support the IT Change Manager in the ensuring the Mitie Change Management process is followed to evidence that all proposed changes to the Mitie IT production environment are fit for purpose. Main Duties Reviewing submitted RFCs (Request for Change templates) to ensure all information required is provided … a weekly list of changes for review at the IS RFC Review meetings and attend the meetings to document actions as discussed Preparing reports/statistics using the change management database reporting function Manage the IT Change Mailbox in conjunction with the IT Change Manager Attend various meetings to provide information and status updates on RFCs Identifying potential candidates … Experience of working in a high-pressure environment Good working knowledge of Office 365 Able to attend the Bristol office one a week Experience of working within IT Change Management (desirable not essential) Experience in working with an outsourced 3rd Party IT support provider (desirable not essential) Experience in ServiceNow (IT Service Management tool) (desirable not essential More ❯

operations, confident in taking ownership and working across complex infrastructure. You'll bring: Knowledge of cloud and virtualisation technologies, particularly Microsoft 365 and Azure. Familiarity with ITIL/IT Service Management practices. Experience with networking (LAN/WAN, VPNs, load balancers, WiFi deployment). Skills in scripting/automation (PowerShell, Terraform). Understanding of security solutions (firewalls, Zero More ❯

engineers solving complex cross-domain challenges inside government organisations decided to take things further — and TwinStream was born. Our mission? To deliver technical excellence, operational reliability, and exceptional client service for some of the UK’s most high-profile government projects. Now, we’re growing — and we’re looking for a Site Reliability Engineer (SRE) who’s ready to … cloud solutions to keep us ahead of the curve Expand your expertise across diverse technical domains and architectures What You’ll Bring: Proven experience with Azure and modern infrastructure management tools (Ansible, Chef, etc.) Strong hands-on experience with Terraform, Docker, and Kubernetes/OpenShift/Docker Swarm Deep understanding of CI/CD pipelines (e.g. Jenkins), monitoring tools … network security protocols Familiar with AWS services (EC2, S3, Lambda, RDS) Bonus points if you have: Experience coding in Python, Java, or Go Knowledge of cross-domain technologies or service management environments Hands-on experience applying observability patterns and building availability metrics Why You’ll Love Working Here: 8% employer pension contribution — invest confidently in your future Private More ❯

engineers solving complex cross-domain challenges inside government organisations decided to take things further and TwinStream was born. Our mission? To deliver technical excellence, operational reliability, and exceptional client service for some of the UK s most high-profile government projects. Now, we re growing and we re looking for a Site Reliability Engineer (SRE) who s ready to … cloud solutions to keep us ahead of the curve Expand your expertise across diverse technical domains and architectures What You ll Bring: Proven experience with Azure and modern infrastructure management tools (Ansible, Chef, etc.) Strong hands-on experience with Terraform, Docker, and Kubernetes/OpenShift/Docker Swarm Deep understanding of CI/CD pipelines (e.g. Jenkins), monitoring tools … network security protocols Familiar with AWS services (EC2, S3, Lambda, RDS) Bonus points if you have: Experience coding in Python, Java, or Go Knowledge of cross-domain technologies or service management environments Hands-on experience applying observability patterns and building availability metrics Why You ll Love Working Here: 8% employer pension contribution invest confidently in your future Private More ❯

engineers solving complex cross-domain challenges inside government organisations decided to take things further — and TwinStream was born. Our mission? To deliver technical excellence, operational reliability, and exceptional client service for some of the UK's most high-profile government projects. Now, we're growing — and we're looking for a Site Reliability Engineer (SRE) who's ready to … cloud solutions to keep us ahead of the curve Expand your expertise across diverse technical domains and architectures What You'll Bring: Proven experience with Azure and modern infrastructure management tools (Ansible, Chef, etc.) Strong hands-on experience with Terraform, Docker, and Kubernetes/OpenShift/Docker Swarm Deep understanding of CI/CD pipelines (e.g. Jenkins), monitoring tools … network security protocols Familiar with AWS services (EC2, S3, Lambda, RDS) Bonus points if you have: Experience coding in Python, Java, or Go Knowledge of cross-domain technologies or service management environments Hands-on experience applying observability patterns and building availability metrics Why You'll Love Working Here: 8% employer pension contribution — invest confidently in your future Private More ❯

team What we're looking for: ** Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms Hibernate Entity More ❯

team What we're looking for: ** Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms Hibernate Entity More ❯

by EPR-E, ensuring impact assessment and traceability. • Pilot and validate changes on GBBRS2 infrastructure components within the EPR-E scope. You are Skills & Experience • Proven experience in project management and coordination in an IT environment. • Solid understanding of EDF SA's internal IT structure, particularly DIGIT and DISC. • Ability to work transversally with multiple stakeholders. • Excellent organizational and … communication skills. • Knowledge of IT service delivery frameworks (e.g., ITIL) is a plus. Profile • Engineering or equivalent degree with at least 10 years of experience in IT project coordination or service management. • Fluent in French[FM1] and English. • Ability to synthesize and convey information to both technical and non-technical audiences. [FM1]Is it really mandatory? Could restrict … the research. Additional information Specialization: IS4 - IS/IT Project management Level of education (all) Master Place: United Kingdom, Bristol, Aztec West Employment level: Non cadre More ❯