14 of 14 Service Management Jobs in Cambridge

/join with: I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge … the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for a Salesforce-native SaaS platform Manage the configuration … and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is … ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development More ❯

procurement, deployment, maintenance, and disposal of hardware assets to ensure optimal utilization and compliance with company policies and industry standards. Within AstraZeneca, the charter is to deliver IT asset management services to our stakeholders for end-user PCs, servers, network devices, and other equipment. Our primary goal is to track hardware assets used by our organization with high accuracy … and provide asset data reports to other business units within AstraZeneca. We achieve this goal through a unique combination of our people, processes, and tools. Accountabilities Asset Inventory Management: Maintain an accurate inventory of all hardware assets, including computers, servers, networking equipment, and peripherals. Deployment: Oversee the deployment and installation of hardware assets, ensuring they are configured correctly and … meet user needs. Continuously monitor IT Asset Management across the enterprise and drive/enable compliance by following the processes/escalation model defined by the organization. Coordinate with data providers and data owners to bridge any gaps. Disposal: Oversee the disposal of obsolete or damaged hardware assets in compliance with environmental regulations and company policies. Documentation: Maintain detailed More ❯

SCM Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line support. Candidates need to have … previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM … module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem More ❯

support skills related to the following. Essential skills: Proven experience in an external customer focused software/technical support role Excellent analytical and problem-solving skills Experience with customer service desk systems, such as Jira Service Management Strong experience with open-source software technologies (Apache, OpenLayers, QGIS) Experience with Kubernetes and Docker Experience with Linux System administration … Platform software was first launched in 2010 and has an impressive pedigree in the telco, communications, and utility industries. In 2020, IQGeo acquired OSPInsight, a provider of fiber network management software, and in 2022 IQGeo acquired Comsof, a world leader in automated network design, headquartered in Belgium. Today, IQGeo is the leader in introducing modern web and mobile geospatial More ❯

Drive organizational and cultural change to enhance developer productivity through automation, improved workflows, and modern software engineering principles. Value Optimization: Help clients maximize the return on their current IT service management tools and frameworks. Future-Ready Roadmaps: Design progressive strategies that integrate next-generation technologies such as Generative AI and platform-centric models. End-to-End Transformation: Collaborate More ❯

of working and willing to learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on a customer site and as … part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete ownership and exercise leadership on the assignments, with a holistic view of the system and … processes, in upgrade projects Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate senior level business acumen and More ❯

all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide input into feature development … large-scale environments Good understanding of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. … Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously More ❯

in a relevant field (preferred). Knowledge of IT Procurement Processes from Purchase to Pay for hardware/software. Experience coordinating multiple vendors and managing IT procurement accounts. Telecommunication service management skills (SIM connection and device inventory). Basic knowledge of SAP/Ariba tools. Proficiency in Office 365, especially Excel. Knowledge of ServiceNow. Proficiency with communication tools More ❯

s degree in area of specialty. IT Procurement Processes knowledge from Purchase to Pay of IT hardware/Software Multiple vendor coordination and account track on IT Procurement Telecommunication service management (SIM connection and device inventory) Basic knowledge of SAP/Ariba tools Good Knowledge of Office 365 (proficient in Excel) Good knowledge of ServiceNow Proficient in communication More ❯

data analysis for commercial and financial functions. Implementing work plans and departmental strategies. Developing and executing work plans independently. Key skills and experience: Experience in vendor coordination and account management in IT procurement. Knowledge of telecommunication service management (SIM connections and device inventory). Basic familiarity with SAP and Ariba tools. Proficiency in Office 365, especially Excel. More ❯

and financial functions. Implementing work plans and departmental strategies. Developing and executing work plans independently. Key skills and experience: Experience coordinating multiple vendors and managing IT procurement accounts. Telecommunication service management, including SIM connections and device inventory. Basic knowledge of SAP/Ariba tools. Proficiency in Office 365, especially Excel. Knowledge of ServiceNow. Familiarity with communication tools like More ❯

to data analysis typically for financial functions. Implements work plans and functional or department strategies. Key experience/skills: Multiple vendor coordination and account track on IT Procurement Telecommunication service management (SIM connection and device inventory) Basic knowledge of SAP/Ariba tools Good Knowledge of Office 365 (proficient in Excel) Good knowledge of ServiceNow Proficient in communication More ❯