14 of 14 Service Management Jobs in Dorset

Service Management Analyst Up to £36,000 | Poole, Dorset | Hybrid, 4 days per week in the office What if your job wasn't just to resolve the next issue... but to help stop it happening again? If you enjoy looking beyond individual tickets, spotting patterns, understanding why problems … great next step. You'll join a technology business providing complex software solutions to customers across the UK, working at the heart of its Service Management function. This isn't traditional 1st or 2nd line IT support. It's about understanding how services are performing, identifying where they ...

established logistics business operating within a fast-paced and evolving environment has partnered with the team at NET Recruit to recruit an experienced IT Service Delivery Manager to join its internal technology function. The organisation is currently entering a significant period of change, with a clear focus on developing … creating more structured and effective ways of working across IT. This is an exciting opportunity for an experienced IT professional to take ownership of service delivery and operational performance while playing an important role in the organisation's wider technology transformation. Working closely with internal stakeholders, technical teams ...

transformation without compromising operational stability or frontline lifesaving services. The OpportunityAs Head of Digital Services, you will be responsible for the strategic leadership, management and assurance of the RNLI's live digital services ("Run").You will hold responsibility for the performance, resilience, security and sustainability of all live services … including application and data support, infrastructure, connectivity, end-user services, service management and operational information security. As a key member of our Leadership Team, you will partner closely with the CDIO and Change leaders to ensure that digital transformation is operationally viable, supportable and sustainable, and that ...

transformation without compromising operational stability or frontline lifesaving services. The Opportunity As Head of Digital Services, you will be responsible for the strategic leadership, management and assurance of the RNLI's live digital services ("Run"). You will hold responsibility for the performance, resilience, security and sustainability … live services, including application and data support, infrastructure, connectivity, end-user services, service management and operational information security. As a key member of our Leadership Team, you will partner closely with the CDIO and Change leaders to ensure that digital transformation is operationally viable, supportable and sustainable ...

backend services and APIs, and delivering enterprise automation capabilities across products such as AaaS, Ansible Automation Platform, AutoM8, event-driven automation, and AI-enabled service management. You will work with technologies including Java, Spring Boot, Go, Kubernetes, Terraform, Ansible, PostgreSQL, CockroachDB, Redis, CI/CD tooling, public cloud services … technology products in a secure, stable, and scalable way. EPAS delivers Day 2 operational automation, workflow orchestration, event-driven automation, AI/ML-enabled service management, and platform tooling that support Incident, Change, Problem, Crisis, and Production Management processes across the firm. This role has a primary ...

backend services and APIs, and delivering enterprise automation capabilities across products such as AaaS, Ansible Automation Platform, AutoM8, event-driven automation, and AI-enabled service management. You will work with technologies including Java, Spring Boot, Go, Kubernetes, Terraform, Ansible, PostgreSQL, CockroachDB, Redis, CI/CD tooling, public cloud services … technology products in a secure, stable, and scalable way. EPAS delivers Day 2 operational automation, workflow orchestration, event-driven automation, AI/ML-enabled service management, and platform tooling that support Incident, Change, Problem, Crisis, and Production Management processes across the firm. This role has a primary ...

Life In this role, no two days are the same. You’ll start the day reviewing SAP support tickets, prioritising and triaging incidents and service requests via the service desk. You’ll collaborate closely with colleagues across Finance, Supply Chain, Manufacturing and Production to diagnose issues, clarify requirements … processes, reduce recurring issues and enhance the overall user experience. Example Responsibilities Include Acting as first and second line support for SAP incidents and service requests, ensuring issues are logged, prioritised, triaged and resolved in line with SLAs Gathering detailed user requirements, assessing feasibility, ROI and recommending next steps ...

Program Re-engineering Lead in the HR Controls, Policy and Infrastructure Team , you will drive strategic operational change and and cross-functional control program management and process re-engineering initiatives. The HR Controls, Policy and Infrastructure Team is responsible for supporting the Global HR and Employee Experience organization. … Control Program Process Re-engineering Lead you will partner closely with Program leads, Employee Relations, Service and Operational teams, HR Product and Technology partners, and Controls and Policy stakeholders to plan and deliver change initiatives; manage global control program requirements, including automation enablement and tooling migration, whist maintaining ...

translate business requirements into scalable technical solutions Active ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist – IT Service Management (CIS-ITSM) Strong understanding of Software Development Life Cycle (SDLC) and IT Infrastructure Library (ITIL) practices Deep knowledge of ServiceNow architecture, data ...

translate business requirements into scalable technical solutions Active ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist – IT Service Management (CIS-ITSM) Strong understanding of Software Development Life Cycle (SDLC) and IT Infrastructure Library (ITIL) practices Deep knowledge of ServiceNow architecture, data ...

ability to translate business requirements into scalable technical solutionsActive ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist – IT Service Management (CIS-ITSM)Strong understanding of Software Development Life Cycle (SDLC) and IT Infrastructure Library (ITIL) practicesDeep knowledge of ServiceNow architecture, data ...

design and implement resilient Java/Go backend services and APIs, and drive automation capabilities across AaaS, Ansible Automation Platform, AutoM8, and AI-enabled service management. You will work within an agile team, shaping platform tooling, event-driven automation, observability, and cloud readiness to improve reliability and scale across ...

build resilient backend services and APIs in Java and Go. You will drive automation across AaaS, Ansible Automation Platform, AutoM8, and AI-enabled service management, partnering with product, architecture, SRE, and AI/ML teams to improve reliability at scale. You will lead technical design and deliver enterprise ...

will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively contribute to a diverse team in a dynamic and evolving risk … landscape. You will also have a strong background in information requirements management, process design and delivery, and service management. This role will also require strong analytical skills including data collection, information organization and knowledge management, pattern identification, and trend analysis. This role will also require experience ...