6 of 6 Service Management Jobs in East Anglia

part of it? What will you be doing? Were growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire. The shift pattern operates on a three-week rotation: Week 1: MondayFriday … receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access. Youll thrive in a fast-paced ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? We're looking for a proactive … Ives, Cambridgeshire. This is a pivotal role within our 24/7 operation, where you'll take the lead in maintaining operational control, coordinating service delivery, and supporting a high-performing team. Working a 4 on, 4 off shift pattern, you'll rotate between day shifts (6:45am ...

customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team. In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting over … hardware, software, and network issues. Key Responsibilities First-Line Support: Provide clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

Lead Engineer to join them on a permanent basis. In this role you will take responsibility or the strategic direction, lifecycle management and ongoing performance of our Product Lifecycle Management (PLM) systems. Responsibilities: Support and drive the effective use of PLM systems across the business. Take technical ownership … operational support. Identify, assess and manage technical and operational risks associated with PLM solutions. Manage third-party suppliers and Group IT resources, ensuring agreed Service Level Agreements (SLAs) are achieved or exceeded. Support User Acceptance Testing (UAT) and successful business deployment of new releases. Contribute to budget management ...

lead a small team of engineers delivering and supporting secure IT systems for one of our key customer contracts. This isnt a traditional service-management role. Youll combine technical leadership, people management and hands-on engineering, taking ownership of delivery while remaining close enough to the technology … line support capability Experience with system design, integration and implementation Experience leading, mentoring or providing technical direction to other engineers Strong customer and stakeholder management skills Ability to prioritise technical work and make sound decisions around risk, security and delivery Willingness and eligibility to undertake Developed Vetting (DV) longer ...