1 to 25 of 92 Service Management Jobs in the East of England

Service Asset and Configuration Management (SACM) Clearance Level - High (Active or eligibility to gain DV STRAP) Location: Huntingdon UK UNLEASH YOUR POTENTIAL The Service Asset and Configuration Management (SACM) is part of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets and Service Configurations within the service for Leidos customers. The primary objective of the SACM Lead is to use the Leidos SACM product set (People, Process, Technology etc.) to define and manage the configuration elements of services that are user-centric. Responsible for the delivery ...

Services team, based in Hockley, with hybrid working considered. This is an exciting opportunity for someone with strong platform analysis, administration and service management experience to take ownership of a critical business system and help shape how technology services are delivered across the organisation. In this role … product owner for Halo PSA, ensuring the platform effectively supports service delivery, customer requirements, reporting, data quality, and user experience. You'll be responsible for the administration, configuration, governance, and continual improvement of the platform, working closely with stakeholders across the business to drive efficiency and service excellence. ...

Select how often (in days) to receive an alert: Junior Service Delivery Manager Location: GBR - CC Hatfield Adm | Job-ID: 219722 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team Junior Service Delivery Manager (Service Delivery Manager 1) Based in Hatfield with … hybrid and options. NB: There will be an expectation to be on-site 1-2 days per week The Junior Service Delivery Manager supports the delivery and performance of internal IT services, working closely with Service Delivery colleagues to ensure services are stable, efficient, aligned to business needs ...

Select how often (in days) to receive an alert: Global Service Delivery Leadership Director Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading | Job-ID: 220060 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team We are excited to announce that … looking to hire a Global Service Delivery Leadership Director into our thriving Group Managed Services organisation within Computacenter. This is a highly visible leadership role, responsible for running a large, high-performing function that delivers exceptional service outcomes for our customers while balancing operational excellence, commercial performance ...

ensuring the effective delivery of network services, collaborating with teams across Network Security, Network Operations and Network Projects, as well as wider Information Management functions. The successful candidate will be confident working with stakeholders at different levels, comfortable challenging existing processes and able to identify opportunities to improve service … your responsibilities will include: Providing centralised coordination and administrative support across the Network Services function. Supporting the implementation and continuous improvement of ITIL-based service management processes. Working across incident, change and problem management activities. Liaising with internal teams and stakeholders to ensure effective service delivery. ...

team of release managers responsible for the roll out of changes to a very high volume payment gateway. Defines and leads the release management strategy for GlobalPayments payment gateways, cloud platforms and supporting technology services. Manages the full release lifecycle, including release planning, readiness, approval, deployment, monitoring, post-release … functional and geographically distributed teams. Manages the work efforts of Release Managers and associated release, deployment and platform delivery resources, including leadership, coaching, performance management and resource planning. Identifies and allocates release, technical, engineering, DevOps, cloud and operational resources to support portfolio and programme delivery priorities. Forecasts release ...

team of release managers responsible for the roll out of changes to a very high volume payment gateway. Defines and leads the release management strategy for GlobalPayments payment gateways, cloud platforms and supporting technology services. Manages the full release lifecycle, including release planning, readiness, approval, deployment, monitoring, post-release … functional and geographically distributed teams. Manages the work efforts of Release Managers and associated release, deployment and platform delivery resources, including leadership, coaching, performance management and resource planning. Identifies and allocates release, technical, engineering, DevOps, cloud and operational resources to support portfolio and programme delivery priorities. Forecasts release ...

Nottingham, GBR - CC Hatfield Adm | Job-ID: 220717 | Contract type: Standard | Business Unit: Information Technology Life on the team You'll join our Global Management Services division, working within a collaborative service environment where effective Problem Management is central to improving service quality and reducing disruption. … more problems from identification through to resolution. You'll coordinate investigations, analyse root causes, identify known errors and bring together technical teams, Service Management colleagues and external stakeholders to deliver lasting improvements. You'll also review trends, recommend service improvement plans and provide a quality gate ...

Willmott Dixon is looking for a customer-focused and proactive Service Desk Analyst to join the IT team on a 12 month fixed term contract. This is an exciting opportunity to play a key role in delivering a professional, responsive, and high-quality IT support service to colleagues … City and remote working. You'll be the first point of contact for colleagues seeking IT support. You'll provide assistance through telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving ...

Whitbread, we're looking for a Service Delivery Manager (Product) to join our Technology & Data team and play a key role in ensuring our product services remain stable, resilient and fit for the future. In this role, you'll own the operational performance of a portfolio of business-critical … services, working closely with suppliers, stakeholders and technology teams to deliver excellent service outcomes and continuous improvement. We're particularly keen to hear from people who have owned the service elements of large-scale, complex transformation programmes, ideally with deep experience of Food & Beverage (F&B) transformation. Role ...

Service Desk Analyst - 1st & 2nd Line Support - Permanent c£30k - £35k + Excellent Benefits Package. North Cambridgeshire - 4 Days Per Week Onsite. Must be Eligible to work in the UK. Seeking to secure a technically capable, customer-focused IT Service Desk Analyst with 1st & some 2nd Line … delivering hands-on technical support across Microsoft 365, Cloud Services, Windows devices, Business Applications, User Account Administration & End-User infrastructure , alongside managing IT Incidents & Service Requests through to resolution. Working closely with internal Infrastructure teams, third-party suppliers & international IT colleagues, you will provide responsive and effective IT Support ...

will require the ability to gain (or already have Security Clearance) The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers. Ensuring efficient and prompt handling of all Changes & Releases in a client’s infrastructure and to minimize the Risk and Impact … Request for Changes, are promptly and correctly approved by authorized approvers. Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure ...

looking for a Senior ServiceNow Developer to join our Group Information Services team at Computacenter. This is an excellent opportunity to join a thriving Service Management Systems team, working on critical 24/7 ServiceNow platforms used by Computacenter, our customers and third parties around the world. … Developer or Consultant on medium to large-scale ServiceNow platforms. Strong understanding of ServiceNow development and configuration best practices. Extensive experience working within IT Service Management environments and a strong understanding of ITIL principles. Strong hands-on experience developing and configuring ServiceNow solutions, with the ability to understand ...

Excellence Location : London/Peterborough (Hybrid) Contract : Permanent, Full Time We're seeking an experienced Head of Operational Excellence to lead the evolution of service management, support operations and reliability practices across BTS. This role will play a critical part in ensuring our technology services are resilient, scalable … shape a culture of continuous improvement across the organisation. What you'll be doing Define and deliver the Operational Excellence strategy across BTS. Lead service management, support operations and reliability engineering capabilities. Modernise support services through automation, self-service and AI-enabled solutions. Transform the User Support ...

speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Service Enablement Coordinator is responsible for ensuring that all Service Desk coworkers are trained to the same level in terms of undertaking activities within … with internal and external stakeholders. The role will also work closely with the Learning and Development team to assist in the delivery of non-Service Desk specific training. What you will do Provide training and coaching to Service Desk coworkers on providing excellent customer service Provide training ...

Technical Service Delivery Manager - Defence (Ref: 1782) Contract initially until 28/02/2027 Luton (1-2 days onsite per week, rest remote) £92.66ph, UMB inside IR35 Important: SC level Security Clearance must be in place on submission due to urgency of contract This contract is working … Eyes Only" projects, meaning you have to be sole British in order to be suitable. We are seeking an experienced Technical Service Delivery Manager to support the delivery of technical services within a Defence environment. The successful candidate will act as the interface between engineering teams and stakeholders, ensuring ...

support and continuous improvement of our growing data and reporting environment. This is an exciting opportunity for someone who enjoys combining people leadership, service management and technical understanding. You'll lead a small team of Data Support Engineers, manage key third-party support partners and ensure our business … Engineers Managing workloads, priorities, performance and development conversations Acting as the primary point of contact for Moto's third-party data support provider Monitoring service performance and holding suppliers accountable against agreed SLAs Managing escalations, incidents and support requests across the data and reporting landscape Driving improvements to data ...

title: IT Technical Support (Level 1) Reporting to: IT Service Desk Manager Location: Bury St. Edmunds, Suffolk Hours: 40 hours per week The Opportunity As a first point of contact for IT support, you will help colleagues remain productive, connected and secure. You will own incidents \ service requests … from initial contact through to resolution or effective escalation, providing clear updates and a consistently positive support experience. The role combines customer service, practical troubleshooting, accurate administration and continuous learning within a modern IT service-management environment. What it’s like to work here We’ve been ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … highlight reports, exceptions reports and risk & issue logs when required. What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager ...

Company. The relocation is currently proposed to take effect by early 2029. Position summary Join GSK as a Director Product Owner (G5) – Lab Execution & Service Operations in the Lab Capture & Experience team and play a vital role in defining and delivering the target‐state capabilities to ensure that … core GxP R&D LabWare LIMS and wider Lab Execution & Tech Operations systems reliably support the late‐stage portfolio, and to maintaining high‐quality service delivery across an established application landscape of around 150 LC&E applications used in R&D laboratories. You will build and lead a high ...

Company. The relocation is currently proposed to take effect by early 2029. Position summary Join GSK as a Director Product Owner (G5) – Lab Execution & Service Operations in the Lab Capture & Experience team and play a vital role in defining and delivering the target-state capabilities to ensure that … core GxP R&D LabWare LIMS and wider Lab Execution & Tech Operations systems reliably support the late-stage portfolio, and to maintaining high-quality service delivery across an established application landscape of around 150 LC&E applications used in R&D laboratories. You will build and lead a high ...

Opticore IT is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more. Opticore IT are currently searching for a System Administrator … site in Dunstable per week. This opportunity will work within a major UK hospitality brand supporting the ongoing maintenance, validation and improvement of Configuration Management and Service Information data within ServiceNow. What you'll be doing: Maintain and improve Configuration Item, Service and Service Offering records ...

Select how often (in days) to receive an alert: 3rd Line Build Management Engineer Location: GBR - CC Hatfield Adm, GBR - CC Nottingham | Job-ID: 220020 | Contract type: Standard | Business Unit: IT Consulting Life on the team The Build Management service provides means to simplify and manage … client Operating System infrastructure by delivering regular build updates, introducing and maintaining hardware support, as well as managing client settings and user profiles. The service will also provide periodic assessments of the customer’s client estate against Computacenter’s technical standards for adopting best practice security configuration for Microsoft ...

portfolio of mid-tail customer accounts, aligned to customer outcomes, adoption, and renewal readiness. The role combines customer engagement and advocacy, risk management, and outcome-based success planning, while working collaboratively across internal teams to drive retention, value realisation, and a high-quality customer experience. What Success Looks Like … tail accounts. What You Will Do 1. Customer Cadence & Engagement Drive a proactive, predictable cadence across the mid-tail portfolio. Plan engagement ahead of service reviews, contract anniversaries, and renewal milestones. Maintain consistent, forward-looking contact that anticipates customer needs and keeps accounts progressing against their outcomes. Align engagement ...

Inspire the Next Generation of IT Professionals? The IT Support Engineer provides responsive first and second line support across the College, resolving incidents and service requests, maintaining end-user technology and helping colleagues use digital services confidently. We are looking for an approachable and innovative IT professional who embraces … diverse, enthusiastic team supporting three College sites. Your day to day impact Provide friendly first-line support in person, remotely and through the IT service desk. Log, prioritise and resolve incidents and requests within agreed service levels. Diagnose common hardware, software, account, network, print and audio-visual issues. ...