1 to 25 of 30 Service Management Jobs in the East of England

Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire £110,000 - £130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring a Performance Manager … join our National Operations Centre in St Ives, Cambridgeshire. Youll work Monday to Friday during office hours , supporting a critical service within a fast-paced and dynamic environment. As a Performance Manager, youll lead and motivate your team, keep services running smoothly, respond swiftly to incidents, and ensure ...

Life on the team The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. The role involves overseeing the day-to-day operations of the Service Desk team, ensuring efficient and effective delivery of IT support … services to clients. You will play a critical role in driving operational excellence, optimizing service delivery processes, and fostering a customer-centric culture. What you'll do Team Management: Provide strategic management and direction to the Service Desk team, setting clear goals and, objectives. Foster & drive ...

Description An experienced IT Manager responsible for leading and managing IT service delivery across the organisation. You will act as the primary operational link between IT and the business, ensuring the delivery of secure, resilient and customer-focused IT services that support organisational priorities. The role combines people leadership … service performance management and strategic input Client Details This organisation operates within the public sector and is committed to providing essential services to its community. As a small-sized entity, it offers an opportunity for professionals to make a tangible impact in their role. Description ...

experienced IT Manager responsible for leading and managing IT service delivery across the organisation. You will act as the primary operational link between IT and the business, ensuring the delivery of secure, resilient and customer-focused IT services that support organisational priorities. The role combines people leadership, service performance management and strategic input Client Details This organisation operates within the public sector and is committed to providing essential services to its community. As a small-sized entity, it offers an opportunity for professionals to make a tangible impact in their role. Description Act as the primary ...

Service Manager (Security Systems/Engineer off the Tools) Harlow £55,000 - £65,000 + Commission Scheme + Company Car + Teck Package Are you a Service Manager or similar from an Access Control/Security System background, or an Engineer looking to get off the tools, looking … established Security System, Access Control and Fire solution company currently experiencing a period of massive growth and as a result looking to employ a Service Manager to their skillful and renowned team? Do you want to work in a role that gives exposure to a broad variety of electrical ...

structured cadence of partner reviews (weekly operational check-ins for top-tier partners, monthly/quarterly business reviews) covering performance, commercial trading, pipeline and service quality. • Represent the partner's voice internally — channelling feedback into Product, Provisioning, Billing and Support to drive continuous improvement. Service Delivery & Escalation Management • Monitor live service performance against wholesale SLAs and KPIs, including provisioning lead times, porting success rates, fault resolution, network availability and billing accuracy. • Act as the senior escalation point for partner tickets, orders and incidents — owning resolution end-to-end across internal teams (Provisioning, NOC, Finance and Support ...

About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building … across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role ...

Role: Service Delivery Manager Location: Norwich (Hybrid) Salary: Up to £40,000 I'm currently supporting a specialist technology services provider seeking an experienced Service Delivery/Service Operations Manager to oversee end-to-end managed support services across a portfolio of clients. This is a pivotal … leadership role responsible for service performance, client satisfaction, operational governance, and continual service improvement. You will act as the primary operational contact for key accounts, ensuring SLA/XLA adherence, managing escalations, and driving consistent, high-quality service delivery. Alongside client ownership, you will lead and develop ...

systems. Additionally, you will oversee the provision of Business Intelligence, Digital Health and technical support by ICT staff to colleagues embracing a customer focused service delivery model. You will also lead on our ICT & Digital Health Strategy, developing ICT policies, budgets and projects that identify opportunities to improve services … managing our wide-ranging ICT, Business Intelligence and Digital Health services. You will lead, coach and inspire the teams in all aspects of line management responsibility as well as the development of policy and practice to support your colleagues, patients and a range of key stakeholders. Depending on experience ...

employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware … within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager ...

Senior Service Delivery Manager Hybrid - King's Lynn (2 days per week) £55,000 - £60,000 benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take … accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires ...

Senior Service Delivery Manager Hybrid - King's Lynn (2 days per week) £55,000 - £60,000 benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take … accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires ...

Senior Service Delivery Manager Hybrid – King’s Lynn (2 days per week) £55,000 – £60,000 + benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take … accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires ...

building a strong pipeline within the ITSM and MSP ecosystem. Youll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. If you thrive in a target-driven environment and enjoy owning the full sales cycle … Business Development Proactively generate and win new business across MSPs and enterprise organisations Identify, engage, and influence key decision-makers in IT, Operations, and Service Management Build and execute strategic prospecting plans using tools like HubSpot, Salesforce, and LinkedIn Sales Navigator Develop a strong pipeline through outbound activity ...

client is seeking a Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich, offering a salary of £30,000. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests … resolved efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support * Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. * Log, categorise, and prioritise tickets in line with agreed SLAs. * Provide first ...

enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for IT Service Desk Team Leader (Fixed Term) who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing … consistently excellent service”. This is a fixed term contract until end May 2027 Purpose of this role To meet the needs of our internal customers head on. Collaborating with our wider IT Core Support, delivering great service to customers.Deliver continuous improvements to the way the Service ...

Title Microsoft Build Specialist Location: Hatfield full time Hours: 37.5 per week Role Type: Permanent The Evergreen service is Computacenters solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build … provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from ...

hands-on IT operational management. You’ll be comfortable working closely with senior stakeholders, leading technical teams, and ensuring a consistently high-level of service across the organisation. This opportunity would suit someone who thrives in a fast-moving environment, enjoys solving problems, and can confidently manage both … improvement initiatives and operational Best Practice Managing and improving support processes, SLAs, and operational performance metrics Managing budgets, resources, and IT governance requirements Driving service excellence and resolving escalated technical issues when needed What they’re looking for Proven experience leading IT operations or infrastructure teams Experience of working ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

transformation. This is a fantastic opportunity for an ambitious and technically-minded individual ready to step into a broader leadership role. Combining people management, client engagement and operational oversight, this position will play a key role in driving service performance and supporting the continued growth of the business. … troubleshoot and resolve issues. Building relationships with client stakeholders and maintaining high levels of service. Supporting onboarding and transition activities following project implementations. Monitoring service performance, reporting and operational processes. Driving improvements across support delivery, documentation and ways of working. Collaborating with engineering and leadership teams to support wider ...

transformation. This is a fantastic opportunity for an ambitious and technically-minded individual ready to step into a broader leadership role. Combining people management, client engagement and operational oversight, this position will play a key role in driving service performance and supporting the continued growth of the business. … troubleshoot and resolve issues. Building relationships with client stakeholders and maintaining high levels of service. Supporting onboarding and transition activities following project implementations. Monitoring service performance, reporting and operational processes. Driving improvements across support delivery, documentation and ways of working. Collaborating with engineering and leadership teams to support wider ...

with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will … core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service ...