1 to 25 of 55 Service Management Jobs in the East of England

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in … save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first … class service to our customers. Ensuring our processes are meeting and continue to meet the needs of the business by applying a principle of 'value first' as part of a regular review cycle. You will analyze data, identify trends, provide insight to key stakeholders in order to drive improvement. More ❯

The Role & Key Responsibilities Job Title Service Delivery Manager - User Experience & Improvement (Fixed Term Contract) Location Peterborough (Hybrid) Contract Fixed term contract until the end of September, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences and driving meaningful improvement through collaboration and insight … Do you thrive on using data to enhance user satisfaction and streamline service performance? We're looking for a proactive and people-focused Service Delivery Manager - User Experience & Improvement to join our team on a 6-month fixed-term contract. You'll work across teams to identify service … with user needs and deliver real value to the business. What you'll be doing: Act as a key point of contact for IT service delivery, ensuring user needs are understood and addressed effectively. Monitor service performance data, including SLAs and customer satisfaction metrics, identifying trends and improvement More ❯

in Microsoft D365 Business Central to support a major on-premise to cloud migration project. This role requires strong skills in discovery, third-party management, B2B business, service management, and field service solutions . You will play a key role in defining and implementing a cloud … efficient Microsoft D365 Business Central solutions tailored to B2B business needs. Manage third-party vendors , ensuring seamless integration and project alignment. Design and implement service management and field service solutions to enhance operational efficiency. Oversee data migration and system interoperability between on-premise and cloud environments. Work … Solutions Architect with expertise in Microsoft D365 Business Central . Strong track record in on-premise to cloud migration projects. Experience in B2B business, service management, and field service solutions . Proficiency in third-party vendor management and system integration. Deep understanding of cloud architecture, security More ❯

to cloud migration project. This role requires expertise in Microsoft D365 Business Central , along with experience in discovery, third-party integrations, B2B business processes, service management, and field service solutions . You will play a key role in developing, customising, and optimising Business Central solutions to enhance … business analysts, and stakeholders to implement best practices. Manage and develop third-party integrations , ensuring system compatibility and smooth operations. Support B2B business processes, service management, and field service solutions within Business Central. Design and implement Field Service functionalities within Business Central to support operational workflows. …/AL, C/SIDE development , and Business Central extensions. Experience in third-party integrations and API development . Knowledge of B2B business models, service management, and field service solutions . Experience in Field Service implementation within Business Central. Strong problem-solving skills with the ability More ❯

Head of Service Delivery (6month FTC) Location: Hemel Hempstead Job Type: Fixed Term Contract - 6months with potential for extension or permanent role Competitive Compensation: Based on experience A new exciting Fixed Term Contract opportunity has become available on an initial 6-month basis for a Head of Service Delivery to oversee customer services and service desk operations in Hemel Hempstead for a global leading digital solutions company. This strategic role is ideal for someone with extensive experience in IT Service Management (ITSM) systems, to ensure the highest standards of service delivery. The successful … hire will manage both the Service Delivery Manager and Technical Manager, driving excellence across all service delivery platforms. Day-to-day of the role: Execute a strategic vision for service delivery, aligning with company goals and exceeding customer expectations. Oversee customer services and the service desk More ❯

Senior ServiceNow Developer - Drive Global IT Service Excellence – Permanent – Hertfordshire -up to £80k + Good Benefits Are you a seasoned ServiceNow expert ready to tackle complex challenges and shape the future of IT service management? About the Role: We're seeking a talented Senior ServiceNow Developer to … join our clients thriving ServiceNow Operations team. You'll be a key player in configuring and supporting our critical IT Service Management system, built on ITIL principles and serving internal teams, customers, and third parties worldwide. Your expertise will ensure they deliver high-quality, standardized solutions that meet … Proficiency: At least 3 years' experience with XML, JavaScript, JSON, HTML, CSS, and other web/platform technologies. ITSM Expertise: Extensive experience in IT Service Management. Desirable Skills: Experience with Field Service Management, Security Incident Module, and/or HR Service Management. SaaS Savvy: Experience working More ❯

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon … expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … ITIL-based framework, coordinating across teams and vendors to maintain high-quality, controlled, and risk-assessed change management. Key Responsibilities Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars More ❯

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon … expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … ITIL-based framework, coordinating across teams and vendors to maintain high-quality, controlled, and risk-assessed change management. Key Responsibilities Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars More ❯

in top shape. Want to come and be a part of it? What will you be doing? Youll lead and constantly improve ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the Change Management … assess, approve, schedule, and communicate changes with minimal disruption to business-critical systems. Well need you to serve as the escalation point for major service disruptions impacting telecom services, facilities automation systems, or site infrastructure technologies. Youll coordinate with facilities, security, telecoms vendors, and infrastructure teams to manage shared … service platforms. Maintain a robust Service CatLog and enforce Service Level Agreements (SLAs), ensuring consistent performance across internal and external service providers. Youll chair Change Advisory Boards (CABs) and maintain an authoritative change calendar, aligning changes with facility maintenance windows and operational risk periods. Youll conduct More ❯

Job summary The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles … as information citizens in a connected community.The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change … . Customer Services comprises of a Service Desk team which provide first line technical support, acting as a single point of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and Change More ❯

the NHS or a similar healthcare environment. The ideal candidate will have experience working within an NHS IT support environment or with a Managed Service Provider (MSP), delivering exceptional service and contributing to the efficient and smooth running of IT systems. As a 1st Line IT Support Technician … resolve a variety of IT issues, such as hardware malfunctions, software errors, and network connectivity problems. Log and track support requests using the IT service management (ITSM) system, ensuring accurate documentation of all interactions and resolutions. Monitor IT systems and services, ensuring any issues are promptly identified and … Perform basic system maintenance tasks, such as software updates, patches, and virus scans, to ensure the smooth operation of IT systems. Assist in the management of IT asset inventories, ensuring that all devices are tracked and updated in the system. Adhere to the client IT policies and security standards More ❯

Service Desk Manager required by an established company in East London/Essex borders paying upto 50k + 3k car allowance. We require a Service Desk Manager with at least 3 years experience in Service Desk Management within an ITIL environment. It is an office based … to their sites and services that may require visits within the London area To strengthen the team, they are looking to recruit an experienced Service Desk Lead/Manager to hold responsibility for managing a Service Desk of 5. This is a hands-on role and has direct … ideally suit someone who is currently a hands-on manager or team leader looking for a new challenge. What you'll be doing Line management of small service desk team, including resources and work allocation Hands-on technical trouble shooting Define and document 1st and 2nd line standard More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯