7 of 7 Service Management Jobs in Edinburgh

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Leadership and Strategy: Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver … IT services to meet the needs of the company, including service management, planning, and support processes. Technical expertise : Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Project Management : Oversee the planning, implementation, and tracking of specific short-term and long-term … projects. Team Management : Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Business Leadership: Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Budget Management More ❯

Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. This critical on site DV security cleared role undertakes application packaging and is an integral part of the project team. Also … directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Description: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding … agreements Be politically savvy and understand the concerns and priorities of our customer and our own support teams Required skills: Basic Knowledge of project management tools and techniques Basic Understanding of IT project management methodologies including agile and waterfall Microsoft Active Directory server Microsoft Group Policy Objects (GPOs More ❯

workspaces, ensuring these are proactively monitored and updated, and identify opportunities for continuous improvement. Take responsibility for one or more technology, or area of service, within the remit of the team, sharing best practice and sector trends. Manage assigned staff including (but not limited to) supporting their development, review … to completion. Ensure the accurate recording and updating of all IT hardware assets within the remit of the team using the University designated asset management system. Ensure that all customer incidents and service requests are logged, progressed, tracked and concluded satisfactorily using the University-designated Service Management System to agreed Service Level Agreements (SLAs). Additional information Application closing date: 11.59pm on Sunday 25 th May 2025 Interviews: W/C 9 th June 2025 Salary: £30,805 - £37,174 The University may be able to sponsor the employment of international workers in this role. More ❯

preferred) About Alemba Alemba is a B2B IT software company with a global presence and a team of 50 talented individuals. We develop Alemba Service Manager, a powerful, ITIL-aligned ITSM solution and sell to a wide range of public and private sectors including healthcare, local government, utilities, and … financial services. With a commitment to innovation and excellence, we empower businesses worldwide to streamline their service management processes and enhance service delivery. We are part of the Volaris Group, a collection of vertical market technology companies. With ambitious growth goals for 2025, including driving 10% organic … strategies. Partner with the Head of Marketing and Sales team to refine outreach cadences and maintain seamless SQL handoffs to the sales team. Data Management & Reporting: Maintain accurate and up-to-date records of outreach activities and lead status in HubSpot CRM. Provide feedback on lead quality, campaign performance More ❯

You will need to login before you can apply for a job. Sector: Operations and Facilities Management Role: Analyst Contract Type: Permanent Hours: Full Time About this role You can work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of … concept build-outs, and disaster recovery testing and planning. If any of this excites you, we want to talk to you. Team Overview The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients), acting … problem resolution, and escalation. Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the Operations Group delivers service quality and excellence through teamwork, innovating operational processes, and being part of the One BlackRock culture. Role Responsibility You will have complete ownership of More ❯

ll actively be assisting customers across multiple technologies and adding to the environment of learning by mentoring junior team members. You will be a Service Owner for several services including Azure and DevOps. A typical day for you would include: Working directly with customers to gather requirements, design solutions … build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for major incidents or investigations Liaising cross-functionally, both … of the Year - EMEA 2023, and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've More ❯