16 of 16 Service Management Jobs in Edinburgh

Inside IR35) | Hybrid, 2-3 days pw Edinburgh| Starting ASAP Main Role Purpose To support the Director of IT & Facilities in the effective operational management and continual improvement of Technology and Workplace Services. Working within the Finance & Operations Team, the role will provide day to day oversight across technology … role within a small internal team, working closely with colleagues across the Bank and a range of outsourced managed services. Key Responsibilities Operational Management Coordinate the day-to-day delivery of Technology and Workplace Services, ensuring operational activities, priorities and dependencies are effectively managed Act as the key operational ...

onsite in Edinburgh. Role Overview Contributing to the development, implementation and documentation of Oracle Cloud support processes, operating procedures and support runbooks. Ensuring IT Service Management tooling (currently IFS Assyst) is configured and utilised effectively to support Oracle Cloud services. Producing regular service performance and management reporting, including monitoring supplier performance against agreed service levels. Acting as a key liaison between internal teams and external managed service providers to ensure incidents and service requests are correctly routed and resolved within SLA targets. Supporting the Senior IT Service Manager and Head ...

5+ TechOps engineers on a client engagement. You will own the inflow of work to the team and put standard operational and managed service patterns in place around it, working alongside the client's dedicated incident response and change management teams. Our client operates a regulated, Azure-hosted … onboard properly and work efficiently: auditing existing challenges, defining practical short‐and long-term roadmaps, driving pragmatic change, and forward thinking on AI and service desk automation. Key responsibilities Work Intake & Triage: Be the single point of accountability for all work entering the team (incidents, requests, changes and alerts ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … Kingdom, Creating plan for sales and marketing activities, Managing the company and new sales representatives, Finding new partners and clients Constant communication with the management of ATIA Ltd company. Advantages of work Permanent salary + bonuses for all new projects (up to 20,000£ per project), Frequent trips, Rapid ...

here: false positives and negatives, non‐determinism, scope escape, destructive actions, runaway cost. Instrument accuracy, coverage, cost, and hours saved. Turn it into a service (Phase III, growing over time) Work with service management and Product Management to turn working automation into a repeatable, multi‐tenant … with ambiguity and with distributed, written‐first working. Much of this role is deciding what to build next. Preferred Qualifications Consultancy, MSSP, or managed service experience. Exposure to commercial autonomous or continuous testing platforms (XBOW, Horizon3.ai NodeZero, Pentera) as a user, evaluator, or competitor. Open‐source contributions to offensive ...

variety of platforms, ensuring backups complete successfully and issues are identified promptly. Investigate and resolve backup failures, working through technical issues to restore normal service as quickly as possible. Produce and review daily backup reports, following up on failures and taking the appropriate action. Support IT service management activities, including incident, problem, and change management, in line with established ITIL processes. Work closely with colleagues and other technical teams to investigate incidents, share knowledge, and resolve issues effectively. Carry out root cause analysis where appropriate, identifying underlying problems and recommending or implementing longer-term solutions. Raise ...

Field Engineer – Hybrid Role with Production Print Expertise This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands … will consider disclosed information on a case‐by‐case basis, in line with our policy on the recruitment of ex‐offenders. To carry out service visits to reported calls throughout the companies’ customer base within a specified region. The successful candidate will establish and promote the attributes ...

Scottish Government OGD Recruitment is seeking a Head of DevOps and IT Service Delivery for SAAS in Scotland. The role leads operational delivery of infrastructure, DevOps and IT service management to ensure secure, reliable digital services for students and colleagues across Scotland. Lead continuous improvement across platforms ...

protecting and enhancing our technology environment. This is much more than a traditional security operations role. You'll work across cloud security, vulnerability management, threat detection, incident response and infrastructure protection, while also contributing to the development and improvement of our wider IT environment. Reporting directly to the CISO … responsibilities will include: Implementing and improving security controls across AWS, Microsoft 365, corporate endpoints and network infrastructure. Managing security technologies including SIEM, EDR, vulnerability management, endpoint protection and identity and access management. Monitoring security alerts, investigating potential threats and coordinating vulnerability remediation. Conducting vulnerability assessments, security configuration reviews ...

Help shape the future of student funding services in Scotland by leading the technology platforms and service delivery that enable thousands of students to access the support they need. The Student Awards Agency Scotland (SAAS), an Executive Agency of the Scottish Government, is seeking a Head of DevOps … Service Delivery to lead a key function within our Digital team. Our mission is to provide secure, reliable and user-focused digital services that support students, colleagues and partners to access and administer student funding effectively. In this senior leadership role, you will oversee the operational delivery of infrastructure ...

infrastructure. Maintain engineering utilities and infrastructure scripts. Develop automation for configuration generation, provisioning, monitoring and administration. Integrate CAD infrastructure with Jenkins/CI and service‐management workflows where appropriate. Improve observability, auditability and maintainability of infrastructure services. Monitoring, Metrics & Capacity Planning Develop dashboards and metrics for engineering infrastructure. … Strong scripting and automation skills, preferably Python and shell. Experience with LSF or comparable distributed compute environments. Experience with enterprise version‐control/data‐management infrastructure such as Perforce Helix and IPLM Experience with engineering project/workspace management. Understanding of compute, storage and network requirements for EDA environments. ...

Enterprise Security Governance Analyst Edinburgh | Hybrid We’re working with an established investment management organisation looking to hire an Enterprise Security Governance Analyst to join its Edinburgh-based security team.This is a broad role focused on the governance, coordination and oversight of cyber security activities across the organisation. … across ongoing security work.It would suit someone who understands the fundamentals of cyber security and risk but whose real strengths are organisation, governance, stakeholder management and attention to detail . Responsibilities Support the delivery of security governance and assurance activities Maintain security documentation, records and supporting evidence Coordinate security ...

business area provides technology for the services National Records of Scotland (NRS) delivers to our customers, including Architecture & Business Analysis, Project and Programme Delivery, Service Management, Cyber Security, Infrastructure Engineering & Support, Data Engineering & Support, and Digital Engineering & Support. Working as part of our Digital Engineering Team, you will ...

clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor … business and technology teams. The role will support and improve Aberdeen’s Oracle ERP Finance platform, including Supplier Portal, General Ledger, Fixed Assets, Cash Management, Accounts Receivable and Accounts Payable. The successful candidate will translate Finance requirements into system changes, lead patching and release activity, resolve production issues ...

walk through Auros’s security posture, with support from senior team members.Run first-pass vendor security reviews as part of third-party risk management, using AI to summarize vendor documentation and flag gaps.Review requests for new software, browser extensions and AI tools against the approval process, and route … like workflows that took on repetitive tasks and made a team measurably more efficientTechnical foundation in security operations (e.g. alerting, endpoint, identity and access management) and incident response fundamentals, enough to understand and explain Auros's overall security posture.3 years of experience in security, IT, compliance, or a customer ...

walk through Auros’s security posture, with support from senior team members. Run first-pass vendor security reviews as part of third-party risk management, using AI to summarize vendor documentation and flag gaps. Review requests for new software, browser extensions and AI tools against the approval process … workflows that took on repetitive tasks and made a team measurably more efficient. Technical foundation in security operations (e.g. alerting, endpoint, identity and access management) and incident response fundamentals, enough to understand and explain Auros's overall security posture. 3 years of experience in security, IT, compliance ...