6 of 6 Service Management Jobs in Kent

After working in this role for some time, you will have a strong technical appreciation of the Clients core desktop operating system, applications, and services, supporting that normal operational service is returned as quickly as possible or new technology is delivered, within internally agreed business service levels. Act as an ambassador for IT by achieving the right balance … to provide Smart hands support (example: mounting/unmounting network or server hardware, network patching, etc.) What we expect from you: Strong customer focused, ensuring the delivery of exceptional service and superior value. Previous hands-on experience working within an IT Customer Service environment providing proficient break/fix support in relation to the following technologies: Extensive desktop … hardware accessories. Application Support – Office 2010, and/or iPass VPN (an advantage) Mobile Device Support – iOS (iPhone/iPad) email services. Previous working experience using best practice IT Service Management tool sets in relation to effectively handle Customer’s Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset More ❯

to oversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

on approachtooversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

Manager tooversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service … oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily … operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve More ❯

services and ensure excellence in patient care. If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our … Job description Job responsibilities Specific Responsibilities: to include level of responsibility for: Support the Network Infrastructure Manager in the delivery of IT support and network services to the published Service Level Agreement and develop them to provide an efficient and technically capable service. Investigate technically complex IT issues (incidents) raised to the Service Desk and escalated by the … robustly maintained to the highest standards on behalf of D&G and its customers. Ensure the infrastructure teams issue resolution targets are met and calls updated accordingly in the service desk software management platform. Actively partake in an even share of the ICT out of hours on call rota Daily organisation of infrastructure tasks & standard checks of all More ❯