1 to 25 of 42 Service Management Jobs in the North West

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support … others. Job Description Ensure operational assurance and governance of IT services, with a strong focus on maintaining high standards of data quality. Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support … others. Job Description Ensure operational assurance and governance of IT services, with a strong focus on maintaining high standards of data quality. Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high More ❯

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience … in pushing through change, by identifying problems and coming up with solutions that improve the Service Desk function. Experience managing SLA's and monitoring KPI's is also essential & you will join an already established service desk team which offers hybrid working, so 3 days in the office, 2 days working from home. Essential Skills Required: Experience in … managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A More ❯

Capgemini, our Cloud Infrastructure Services (CIS) team is at the forefront of this transformation-helping clients navigate complexity with clarity, creativity, and confidence. We're looking for a Enterprise Service Management Advisor who is passionate about solving real world challenges through technology. You'll work closely with senior stakeholders both internally and within our clients to create enterprise … pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role You will Partner with Senior Leaders (including CxOs) and advise on large scale transformation deals and complex programmes to drive the growth agenda across Enterprise Service Management Build and nurture long term relationships with clients and internal teams, creating shared value and trust. Apply your technical expertise and problem solving mindset to design innovative, practical solutions for complex challenges. Represent the CIS Advisory team in key forums, contributing to strategic initiatives and thought leadership. Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous More ❯

Service Delivery Manager £15m Field Service Business | 60 Engineers | Dynamic Team Culture Join a thriving, people-focused organization as our Service Operations Manager — leading the internal help desk that powers a high-performing team of 60 field engineers. You’ll oversee the planning, scheduling, and invoicing of field operations through a cutting-edge, cloud-based Field Service Management (FSM) system — ensuring our customers receive world-class service. We’re an employer of choice, fostering collaboration, growth, and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter. What you’ll bring: Proven experience managing field service operations and teams. Strong leadership, people management … for continuous improvement. What we offer: Competitive salary + bonus Career development and leadership training Supportive, inclusive, and forward-thinking environment Join us and help shape the future of service excellence. Apply now and be part of a great place to belong. Formal HR Job Description Position Title: Service Delivery Manager Department: Field Service Operations Reports To More ❯

those with disabilities. Our goal is to create a supportive environment where everyone can thrive and contribute their unique perspectives. Job Purpose: To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Plant Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at Heysham 1. The role supports technical … governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain … and manage cyber risks to OT assets. Maintain documentation and support CBSIS-related procedures. Conduct portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures [ OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with More ❯

To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Client's Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at site. The role supports technical governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and … reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk registers, and network diagrams. Participate in cyber incident response and awareness training. Ensure compliance with clients standards (CTS, TGN … and manage cyber risks to OT assets. Maintain documentation and support CBSIS-related procedures. Conduct portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with More ❯

To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Client's Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at site. The role supports technical governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and … reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk registers, and network diagrams. Participate in cyber incident response and awareness training. Ensure compliance with clients standards (CTS, TGN … and manage cyber risks to OT assets. Maintain documentation and support CBSIS-related procedures. Conduct portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with More ❯

The Head of Incident & Problem is a key role within the D&T Service Management organisation, to elevate the service experience for Colleagues and Stores by optimising the Incident and Problem practices. This role is instrumental in continuously improving operational stability and is accountable for the performance and continuous improvement of the practices. As Practice Owner you … analysis, accelerating resolution, improving operational efficiency, communication and customer satisfaction. What You'll do Your key accountabilities will include: Develop and define the strategic roadmap for Incident and Problem Management practices, focusing on incident reduction, incident prevention, reduced repeat incidents, increased availability, efficiency and accelerated resolution. Lead a team of Incident and Problem Performance Managers to continuously improve and … optimise the effectiveness of the Incident and Problem Practices. Lead a Major Incident Management Lead to ensure that the 24/7 Major Incident Management Team is highly effective. Manage Incident and Problem performance, proactively addressing risks and issues with stakeholders such as the Service Desk Provider and engineering teams. Foster a culture of continuous improvement by More ❯

Support/EUC Specialist Location: Manchester Area,UK Duration: 12 Months - extendable Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Ability to assemble …/Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good … exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised and effective manner. Proven experience effectively communicating issues/challenges and solutions to the business. Strong understanding and demonstrated experience working within the Managed More ❯

across all of Data Analytics systems work per the prescribed HSBC and ITIL standards. Within various teams, review and monitor, report if all aspects of Production processing (Incidents, Problems, Service Level indicators etc.) using automated dashboards are performing at optimum levels according to business needs. Work closely with the Engineering/product team to ensure implementation of automation of … project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. … Knowledge of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes More ❯

to innovate and deliver sustainable solutions that make a positive impact. OCU Digital is the face of the technology for OCU, a new opportunity has risen for a UK Service Delivery Manager to come and join us based in Stockport or Preston. About the role This a pivotal service leadership role at a transformative moment in the company … s growth. As the UK Service Delivery Manager, you will lead the operational performance of OCU Groups Technology Services supporting over 6,000 users worldwide. Reporting to the Group IT Director, you’ll ensure that service excellence, reliability, and user satisfaction remain at the heart of our global delivery model. You’ll oversee multiple managed service partners … and internal teams, maintaining seamless delivery across incident, request, and change management. With a focus on continuous improvement, you’ll drive strategic service enhancements that enable scalability and support OCU’s ongoing international expansion. This is a hands-on leadership role for a proven service professional who thrives in fast-moving, high-growth environments. You’ll combine governance More ❯

reinstall/configure applications as required. Troubleshoot Windows OS, hardware, and enterprise applications efficiently. Coordinate escalations and hardware replacements with third-party vendors. Document issues and resolutions in IT service management systems (ServiceNow, Remedy, etc.). Assist with general troubleshooting of user issues and hardware refresh projects. Install pre-packaged software manually via USB key when needed. Support … M365, Teams, and ServiceNow (preferred). Ability to follow instructions and resolve technical issues efficiently. Experience coordinating with third-party vendors for hardware replacements. Excellent documentation skills for IT service management systems. Strong interpersonal skills and a customer-focused approach. Active SC Clearance If you are a results-driven Deployment Engineer with a passion for your work, we More ❯

A Leading Consultancy is seeking x5 Service Delivery Managers for their Manchester office, with hybrid working (2-3 days a week). Due to the nature of the role this position will require the successful candidate to undergo SC clearance and be a Sole UK National. As a Service Delivery Manager, you'll play a key role in … pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Build and maintain strong relationships with clients, acting as a trusted point of contact for service delivery and escalation. Implement and manage a service governance … plan, ensuring service level agreements (SLAs) are met and continuously improved. Collaborate with internal teams to monitor service status, resolve issues, and deliver high-quality outcomes. Oversee financial performance, including forecasting, invoicing, and cost management, ensuring accuracy and transparency. Represent delivery in client discussions, ensuring contractual obligations and service expectations are met. Your skills and experience More ❯

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service More ❯

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service More ❯

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service More ❯

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service More ❯

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service More ❯

that enable rapid, reliable software delivery. Previous experience of working in a similar role and in the financial sector or an ability to provide examples of working in a service critical environment are advantageous. As a DevOps Engineer you will be responsible for ensuring all deployment processes and automation meet regulatory requirements, namely PCI DSS, ISO27001, and Cyber Security … development teams to optimize application performance and reliability • Maintain and improve backup, recovery, and disaster recovery procedures • Support incident response and root cause analysis for production issues • Manage configuration management and secrets management solutions • Optimize cloud resource utilization and cost management • Cover on-call rotation for production support (1 week out of 6) As well as making … improvements to: • Deployment automation and release management processes • Application and infrastructure monitoring and observability • Security scanning and vulnerability management in pipelines • Performance optimization and capacity planning • Development team productivity through tooling and automation What we would like from you • Strong experience with CI/CD pipeline design and implementation (Azure DevOps, GitHub Actions) • Proficiency in Infrastructure as Code More ❯

Role: IT Director - Operations Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, operations-focused IT Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful candidate … will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement* Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas.* Embed a culture of operational excellence by implementing, maintaining, and mentoring teams on … agreed technical and service standards.* Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance. Technical Standards & Governance * Define, document, and maintain robust technical standards across all service lines.* Lead governance initiatives to ensure alignment with industry best practice, regulatory frameworks, and client requirements.* Conduct regular audits and quality reviews to More ❯

business opportunities - both within existing trading accounts and through the acquisition of net new customers. This will be achieved through a collaborative, sell-through approach alongside the Bytes account management team. To be successful in the role key activities will include, but are not limited to: Sales Execution: Leveraging the tools and resources you have available, proactively uncover, develop … the sub-proposition area. Sales Enablement : Deliver solution-based sales enablement and vendor enablement when required, to support the Bytes account managers in opening opportunities within the customers. Relationship Management: Establish and sustain strong relationships with the sales teams of Bytes and vendors sales teams to optimise sales execution and performance. Sales/Financial Performance Management : Deliver and … opportunities via pro-active whitespace, sales enablement, vendor account manager engagement, and inbound requests. Ensure relationships with key customer contacts are maintained throughout the team, to ensure excellent customer service and increase opportunity to expand the wallet share. Working across sales, marketing, the wider vendor solutions & alliances team, and through key vendors/partners, build a pipeline of Solutions More ❯

a critical role in driving value and performance from the client’s key technology suppliers. You’ll ensure that supplier relationships are strategically managed, contracts deliver maximum benefit, and service performance remains high. You’ll collaborate closely with Service Operations, Procurement, Product Owners, and senior stakeholders to deliver outstanding results across a portfolio of critical suppliers. Key Responsibilities … Lead the strategy and agenda for the performance management of Tier 1 and critical system vendors. Conduct formal vendor reviews and ensure performance is measured through KPIs, SLAs, and strategic assessments. Build and maintain strong, collaborative relationships with key suppliers and stakeholders. Monitor, analyse, and challenge vendor performance to drive continual improvement. Develop and implement strategies to address underperformance … and ensure compliance with contractual terms. Identify opportunities to enhance service delivery and achieve better value for money. Support the selection, evaluation, and onboarding of new suppliers in line with technology and business goals. Collaborate across technology and business functions to ensure supplier performance aligns with organisational objectives. Essential skills and experience: Extensive experience managing vendors and suppliers within More ❯

and resolution of network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays … Genuine career progression opportunities into Tier 3 and beyond Exposure to a wide range of projects and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) plus your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme, eye care, colleague discounts, enhanced family More ❯

and resolution of network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays … Genuine career progression opportunities into Tier 3 and beyond Exposure to a wide range of projects and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) plus your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme, eye care, colleague discounts, enhanced family More ❯