1 to 25 of 92 Service Management Jobs in Leeds

minimal disruption. This is achieved through a combination of proactive and reactive measures. The teams are divided into six core areas providing technical and service management expertise: Service management and operations Service now delivery and innovation Specialist technical engineering resolution Service transition and technical … assurance Services are delivered to internal customers (product delivery teams), suppliers, and NHS organisations. Main Duties of the Job As a Service Practitioner within one of our teams, you could be involved in a wide array of tasks to support this activity. Examples include: Attending and contributing to stand … progress, and issues. Being responsible for the day-to-day tasks and activities required to support the ongoing running of the services, including incident management, problem management, release management, capacity management, availability management, and business as usual stakeholder engagement. Contributing to the creation, and subsequent More ❯

hours technical queries. You'll quickly resolve diverse hardware and software issues across laptops, mobile devices, and meeting room systems. Key duties include incident management, liaising with suppliers, and delivering user training. You'll perform essential system administration, including managing user accounts, maintaining IT assets, and supporting Google Hub … consultation, training, instruction, trouble-shooting, problem-solving to the NIHR Academy users of IS services (liaising with suppliers where necessary) to resolve issues within service levels. Provide assistance with hardware and software installations, planned upgrades and maintenance as delegated by senior members of the IS team. Liaise with other … IS loan equipment Checking that IS loan equipment is working and maintained to current standards Managing system issues and tracking ticket resolution via relevant Service Desk tools. Support the Change & Configuration Analysts in delivery and set-up of NIHR Academy schemes via the ARAMIS Grant Tracker System, including (but More ❯

to £38,373 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance. DWP. Digital with Purpose. Our Digital Channels Service Management Team supports various services including, but not limited to Inbound and Outbound mail, electronic document management, and SMS messaging. As IT … Service Manager, you are responsible for the implementation and improvement of service management. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. We're using fresh ideas and leading … is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criterion: An understanding of key financial management for Live Service contracts, especially Contact Centre, with demonstrable experience of collecting and reporting Live Service data in a manner that allows More ❯

independently or as an extension of a client’s team. Our 3 business units, Transform, Tech and Talent, enable us to provide a full-service offering so we can resolve technological challenges, increase efficiency, and accelerate growth. Our services, include Software Development, Platform Engineering, IT Managed Services, Data Services … an IT Operations Manager to ensure our day to day business continues to run smoothly. The IT Operations Manager will be responsible for the management of our internal IT systems, processes, equipment lifecycle, and the application support we provide to our clients. The successful candidate will oversee the resolution … of day-to-day queries relating to internal IT and application services to ensure excellent client satisfaction. RESPONSIBILTIES: SERVICE DELIVERY Oversee day-to-day service desk operations, ensuring adherence to SLAs and customer satisfaction targets Maintain and optimise ITIL based service management processes and best practices More ❯

advice on this job and more exclusive features. The Spares and Logistics Manager plays a crucial role in the organization by overseeing the comprehensive management, distribution, and inventory control of spare parts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs) for the FSO. This … position requires close collaboration with MSIP, EGI & FSO to drive the implement process. Reporting directly to the Head of Vendor Management, you will engage with Ericsson HWS teams, fostering a robust connection to enable effect & Timely spares returns. A deep understanding of FSO & HWS logistics process and the capability … to manage key stakeholders' expectations is vital. You will champion continuous improvement initiatives and act as a pivotal interface between Vendor Management, Field Service Management, HWS team and MSIP Organsiation . This role demands a customer-centric approach, both within the organization and externally including the EGI More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change … management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. … This is an exciting and hands-on opportunity to make a real difference by putting customer success and service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners More ❯

Join to apply for the Head of IT Service Delivery role at Cox Automotive Europe Continue with Google Continue with Google Join to apply for the Head of IT Service Delivery role at Cox Automotive Europe Get AI-powered advice on this job and more exclusive features. Direct … message the job poster from Cox Automotive Europe Head of Talent Acquisition at Cox Automotive Europe - We're hiring! Head of IT Service Delivery Join Cox Automotive Europe as our new Head of IT Service Delivery , where you’ll lead a dynamic team shaping the future of technology … Role We're on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services—covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you More ❯

delivering cutting-edge IT solutions and driving operational success? Do you thrive in a fast-paced environment, working alongside a talented team to enhance service quality and efficiency? If so, we have the perfect opportunity for you! At Air IT, we are looking for a Head of Operations to … take ownership of our operation support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and … Offshore Operations. Key Responsibilities (Summary): Operational Oversight: Manage day-to-day operations of all operation support functions, ensuring efficiency and seamless service delivery. Process & Performance Improvement: Work with the CXO to implement processes, track KPIs, and enhance service quality. Resource & Financial Management: Optimise staffing, budgeting, and cost More ❯

Social network you want to login/join with: SAP Service Delivery Manager - Location Flexible, leeds, west yorkshire col-narrow-left Client: retailsolutions UK Location: leeds, west yorkshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 … col-wide Job Description: Job Title: SAP Service Delivery Manager Location: UK Nationwide Department: SAP Application Management Services Reports To: Head of Support Employment Type: Full-Time Job Overview: We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of … SAP systems and services across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will More ❯

need: Working knowledge in end user computing & networking troubleshooting (TCP/IP, DNS and SMTP). Working knowledge in IT infrastructure, systems administration, network management and end user support services. Working experience with Service Management or Ticketing Tools like Jira Service Management, Service Now. … IDP platforms like Okta, Azure. Proven communication skills, written and verbal. Ability to read & analyse business processes, procedures, training material. Analytical & problem solving abilities. Service oriented demeanour is a must. Driving change and handling difficult situations. Problem-solving skills, attention to detail, and ability to work independently and collaboratively More ❯

need: Working knowledge in end user computing & networking troubleshooting (TCP/IP, DNS and SMTP). Working knowledge in IT infrastructure, systems administration, network management and end user support services. Working experience with Service Management or Ticketing Tools like Jira Service Management, Service Now. … IDP platforms like Okta, Azure. Proven communication skills, written and verbal. Ability to read & analyse business processes, procedures, training material. Analytical & problem solving abilities. Service oriented demeanour is a must. Driving change and handling difficult situations. Problem-solving skills, attention to detail, and ability to work independently and collaboratively More ❯

Social network you want to login/join with: Service Transition Manager, leeds, west yorkshire col-narrow-left Client: Roc Technologies Location: leeds, west yorkshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job … Description: Service Transition Manager, Newbury , hybrid working Roc Technologies is seeking an experienced, driven, and commercially minded leader to join our Leadership Team as Service Transition Manager. In this pivotal role, you will be responsible for leading the design and transition of new and evolved Managed Services, collaborating … closely with Sales, Solutions Architecture, and Delivery teams. You will also take ownership of the development and implementation of Roc’s Managed Service and Transition Framework, ensuring consistency, scalability, and operational excellence. This is an ideal role for a service management professional with deep ITIL knowledge and More ❯

Social network you want to login/join with: Service Design and Transition Manager, leeds, west yorkshire col-narrow-left Client: Capgemini Location: leeds, west yorkshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide … Job Description: Service Design and Transition Manager (Manchester, UK) Hybrid work: 2 days a week in office Get The Future You Want! Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and … world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role We are seeking a talented Service Design and Transition Manager to join our team at Capgemini Financial Services. As a Service Design and Transition Manager, you will be responsible More ❯

Join to apply for the IT Service Manager role at StepChange Debt Charity Join to apply for the IT Service Manager role at StepChange Debt Charity Are you passionate about delivering top-quality IT services? Do you enjoy driving operational stability and continuous improvement? Are you skilled at … clear communication, insightful reporting, and proactive service management? We’re looking for an IT Service Manager to lead the delivery of smooth, high-quality IT services by managing third-party suppliers and championing ITIL best practices. In this key role, you’ll help maintain operational stability and … of our IT Operations team, you’ll be the main link between IT and external partners—setting clear accountability, tracking performance, and ensuring every service delivers real value. This is a great chance to shape our IT service management and support the ongoing success of our organisation. More ❯

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description … this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery offers prospective candidates … the opportunity for significant recognition, skills and technology exposure, and career development and training across multiple business areas. Key Responsibilities Oversee IT Asset Management (ITAM) lifecycle: Manage procurement, deployment, maintenance, and disposal of IT assets, ensuring accurate inventory and compliance. Manage digital certificates: Ensure timely renewals, compliance with security More ❯

Supervise and coordinate IT service desk operations, ensuring prompt resolution of incidents and service requests according to established SLAs and OLAs. Ensure efficient escalation of unresolved incidents to higher-level support or specialized teams. Maintain a customer-centric approach, ensuring user satisfaction with IT support services. Service Delivery and Performance Monitoring Monitor service delivery to ensure compliance with SLAs and KPIs, and report on service performance to senior management Analyze trends in incidents and service requests to identify recurring issues and recommend improvements Support continual service improvement initiatives by researching best … practices and proposing enhancements to IT services and processes Governance and Compliance Regularly review and update IT service management processes to ensure efficiency, cost-effectiveness, and compliance with organizational policies and regulatory requirements Oversee the accuracy and maintenance of configuration management databases (CMDB) and related documentation Change More ❯

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description … this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery offers prospective candidates … the opportunity for significant recognition, skills and technology exposure, and career development and training across multiple business areas. Key responsibilities Oversee IT Asset Management (ITAM) lifecycle: Manage procurement, deployment, maintenance, and disposal of IT assets, ensuring accurate inventory and compliance. Manage digital certificates: Ensure timely renewals, compliance with security More ❯

delivering top-quality IT services? Do you enjoy driving operational stability and continuous improvement? Are you skilled at clear communication, insightful reporting, and proactive service management? Were looking for an IT Service Manager to lead the delivery of smooth, high-quality IT services by managing third-party … core part of our IT Operations team, youll be the main link between IT and external partnerssetting clear accountability, tracking performance, and ensuring every service delivers real value. This is a great chance to shape our IT service management and support the ongoing success of our organisation. … What youll be doing Youll manage the full IT service lifecycle, ensuring smooth operations and alignment with ITIL best practices. Youll handle incidents, changes, service requests, and maintain SLAs while driving service improvements. Youll also work closely with third-party vendors to ensure high performance and manage More ❯

Social network you want to login/join with: Service Delivery Security Manager, leeds, west yorkshire col-narrow-left Client: KPMG UK Location: leeds, west yorkshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide … Job Description: Service Delivery Security Manager – 106879 Base Location: Hybrid/UK based (core office in London) plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG EWT function is a cornerstone of our business. We do work that matters to our local business and … regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why join KPMG EWT as a Service Delivery Security Manager? The Service Delivery Security Manager role is in the KPMG UK Information Security function and reports directly to the Security More ❯

applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an … and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key. Key Responsibilities Monitor and maintain daily service operations; manage incidents and escalations Lead and contribute to operational improvement initiatives — going beyond daily ticket processing Analyse performance trends and recommend system/… process optimisations Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with More ❯

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations. Our offerings are designed to meet diverse business needs. Job Description … We have an exciting opportunity for a Problem Manager to join our growing Service Management team. In this role, you will manage problems through their lifecycle, support root cause analysis, reduce recurring issues, and contribute to continuous IT service improvement. You will also collaborate closely with Major … Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification to resolution, ensuring adherence to procedures and timelines. Investigate root causes with technical teams and suppliers, track corrective actions to completion. Analyze incident and problem data to More ❯

Job Description: IT Service Owner Hybrid working, including travel to service (across the UK) Location: Leeds (LS5 3BF) or Salford (M50 3SP) Permanent Salary range: £44,000 - £50,000 Full time – 37.5 hours per week We consider all types of flexibility, including locations, hours and working patterns. We … An opportunity has arisen to join a dynamic, cross functional team and make meaningful change within the Bupa Care Services as an Application IT Service Owner, for a predominantly SaaS environment. We are looking for experienced IT professionals with a strong background in Application Service Management, Service Optimisation, Resilience and Continuous Improvement practises to join our growing Technology team. How you’ll help us make health happen: Gather feedback on service performance and establish improvement plans. Support onboarding and introduction of new products and services. Collaborate with Care Systems Support and Service Desk for More ❯

UK, Ireland and the US. The Role The Application Support Manager (ASM) leads a team of Application Support Analysts delivering a world class customer service and support for Tracsis customers. The ASM establishes processes and ways of working, ensuring that the team complies, to ensure the robust provision of … support services. The ASM acts as an escalation point within Tracsis for incident and service request management, providing knowledge and insight to encourage service excellence. The ASM will ensure that the Application Support team resolve issues escalated to them, avoiding further escalation where possible, whilst adhering to … Service Level Agreements, KPI targets and maintaining a high level of customer satisfaction. What you will do Team Management: Ensure all the team’s work and activity is captured and recorded within the Tracsis toolsets, following agreed working practices as agreed with the rest of Service Operations. More ❯

over the world, making us the true global employer of choice. What you'll be getting up to: We are looking to hire a Service Desk Lead Engineer to join our global team in Technology to oversee and drive excellence within our Tier 2 - Global Service Desk Team … . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams as well as implementing process improvements while maintaining high customer satisfaction through … proactive support strategies. As the Service Desk Engineer Lead you will play a crucial role in mentoring engineers, managing escalations , and improving service quality . You will work closely with cross-functional teams to enhance operational efficiency and drive automation in collaboration with other technical teams. A deep More ❯

recruiter to learn more. Base pay range Direct message the job poster from DWP Digital Tech Talent Acquisition Partner at DWP Digital Senior IT Service Manager Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are … looking for a Senior IT Manager to join our Digital Channels supporting and leading on Live Service for DWP. Our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at … d love you to join us. What skills, knowledge and experience will you need? Proven experience of delivering a consistently high standard of customer service internally and/or externally unaided by identifying clear pathways for resolution and engagement with relevant stakeholders to successfully manage and resolve issues arising. More ❯