17 of 17 Service Management Jobs in Leeds

Select how often (in days) to receive an alert: IT Service Manager, EMEIA Department: IT Location: GB INTRODUCTION JOB PURPOSE The Regional IT Service Manager (EM EIA) is responsible for supporting the delivery, performance, and continuous improvement of IT services across the region. They ensure adherence to global service management processes, lead regional service reporting … and drive actionable insights to improve service stability and user experience. Acting as the primary contact for service management in the region, they work closely with central teams, vendors, and stakeholders to manage service risks, support issue resolution, drive continuous service improvement plans, and embed service excellence into regional IT operations. RESPONSIBILITIES Partners with … the Regional Leadership Team to develop and drive the regional IT strategy, ensuring service is embedded in all regional IT activities. Holds responsibility and accountability for IT services delivered to local business stakeholders and acts as the conduit between central IT and the region, including managing escalations. Collaborates closely with the Regional Service & Delivery Team to engage with More ❯

New Zealand candidates - Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information. Hybrid working, including travel to service (across the UK) Location: Leeds (LS5 3BF) or Salford (M50 3SP) Permanent Full time - 37.5 hours per week We consider all types of flexibility, including locations, hours and working … developing yourself along the way. An opportunity has arisen to join a dynamic, cross functional team and make meaningful change within the Bupa Care Services as an Application IT Service Owner, for a predominantly SaaS environment. We are looking for experienced IT professionals with a strong background in Application Service Management, Service Optimisation, Resilience and Continuous … Improvement practises to join our growing Technology team. How you'll help us make health happen: Gather feedback on service performance and establish improvement plans. Support onboarding and introduction of new products and services. Collaborate with Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit and escalation point for incident and More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and service … plan to match your ability and ambition, ensuring your personal and professional growth is in line with our commercial development. What do we need from you? As an Alscient Service Manager we expect you to be able to hit the ground running, you will have initiative, be self-motivated and keen to make a difference for your customers. You More ❯

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We are looking for an … the clients. Based in Leeds, this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery offers prospective candidates the opportunity for significant recognition … skills and technology exposure, and career development and training across multiple business areas. Key responsibilities Oversee IT Asset Management (ITAM) lifecycle: Manage procurement, deployment, maintenance, and disposal of IT assets, ensuring accurate inventory and compliance. Manage digital certificates: Ensure timely renewals, compliance with security policies, and maintain an accurate inventory in ServiceNow. Develop and implement policies: Create and maintain More ❯

day-to-day operational performance of IT services across our global network & Infrastructure environment. This role is responsible for coordinating activities across multiple third-party suppliers and ensuring smooth service delivery in line with SLAs. You will also play a key role in overseeing demand planning for internal engineering resources to ensure timely support for ongoing operations and project … operations across multiple third-party vendors, ensuring services are delivered in line with contractual SLAs and performance expectations Act as the central point for operational coordination, incident escalation, and service issue resolution between vendors, internal teams, and stakeholders Lead regular service review meetings with suppliers, track KPIs, and drive continuous improvement initiatives to optimize vendor performance Oversee and … facilitate demand planning for internal engineering resources, ensuring adequate capacity to support operational workloads and IT projects Work with delivery and project management teams to align resource availability with upcoming workstreams and service priorities Maintain robust ITSM processes (incident, problem, change, request) and ensure tickets are resolved efficiently and documented appropriately Support infrastructure and service operations activities More ❯

to help others grow and empowering organisations to succeed in the long term. Here at Burendo we are looking for a highly motivated individual who is passionate about Technical Service Support. You'll have a technical background and you'll put that to good use during service outages to support the recovery of services through incident and problem … management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role. This role requires you to have current and active SC Clearance and be on an on-call rota. This is a great opportunity to take your first step … the chance to progress into a consultant role in the future. Day-to-day activities you may perform while working with our clients include: L2 application support Overall BAU management for production environments Coordinate with L1 and L3 teams to ensure consistent service management Incident, request, problem, and change management Monitor and troubleshoot system performance and More ❯

of IT systems and services. Required skills: Working knowledge of end-user computing and networking troubleshooting (TCP/IP, DNS, SMTP). Experience with IT infrastructure, systems administration, network management, and end-user support services. Experience with Service Management or Ticketing Tools like Jira Service Management, ServiceNow. Experience with IDP platforms like Okta, Azure. Strong … communication skills, both written and verbal. Ability to analyze business processes, procedures, and training materials. Analytical and problem-solving skills. A service-oriented attitude. Ability to drive change and handle difficult situations. Problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment. Proficiency in deploying and managing IT systems and services More ❯

examples of existing great engineering work, collaborating with others to create it or mentoring engineers to use it. This role will initially focus almost exclusively on Jira, Confluence, Jira Service Management ways of working, development, configuration and support, and over time evolve to include the wider goals of the team. Your Role Jira, Confluence, Jira Service Management … various levels of users within the business Provide technical support to end users to help address system queries & issues Maintain documentation to aid in queries General Contribute to Licence management of Atlassian and other software Work under guidance of Software Engineers to understand problems, analyse requirements & deliver solutions that enhance engineering productivity Write code for low latency, highly available More ❯

Job Title Service Solution Architect Location Asda House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits Category Software Engineering Closing Date 11 August 2025 Service Solution Architect Location: Asda House, Leeds (Minimum three days per week) We're excited to welcome you to Asda! As a Service Solution Architect … you will play a crucial role in shaping and evolving our service management landscape. Embedded within the Technology Strategy & Architecture function, you will collaborate closely with the ServiceNow product team, integration and engineering architects , and other cross-functional stakeholders. Your expertise will drive the design and delivery of end-to-end service solutions that align with Asda … s Service Team needs and business objectives. We welcome applications from candidates seeking part-time hours, flexible working arrangements, or job share opportunities. This role requires on-site presence at Asda House in Leeds for at least three days per week. We're really looking forward to having you around! In this role, you will bridge the gap between More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in … of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied and advise on decisions with technology risk impacts as new activities and other change management/transformational initiatives. Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product, to remain up to date on member firms and line … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to More ❯

rapidly growing charity. What Youll Do: Manage and enhance IT infrastructure, security, and user support. Lead IT projects from inception to completion, ensuring alignment with strategic goals. Oversee IT service providers, ensuring smooth operations and compliance with SLAs. Develop and implement IT processes, policies, and cybersecurity measures. Provide technical guidance to leadership and key stakeholders. Support IT needs for … a small IT team, fostering a culture of learning and innovation. Deliver IT training to enhance digital skills across the organisation. What Were Looking For: Experience managing IT infrastructure, service providers, and cybersecurity. Strong leadership skills with experience in IT project management . Knowledge of ITIL, IT service management, and digital transformation. Excellent communication and stakeholder … management abilities. A proactive, adaptable, and solutions-focused approach. A Strong Technical background working with 365 tools, Meraki and Copilot Desirable: A relevant degree or equivalent industry experience. Experience working in a Microsoft environment. A full UK driving licence for regional travel. Yorkshire Cancer Research, are committed to creating an inclusive and supportive workplace. If you are passionate about More ❯

SWARCO UK and Ireland SWARCO UK: The Better Way. Every Day. At the forefront of intelligent traffic management, we design and deliver innovative solutions that keep people moving safely and efficiently across the UK and Ireland . SWARCO The Better Way. Every Day. What you will do We have a vacancy for a Service Delivery Manager - based in … Monitoring live work orders; intervening when SLA risk thresholds reached; re prioritise resources dynamically. Tracking technician utilisation, travel efficiency, and first time fix rates; implement improvement actions. Reviewing customer service review pack: performance vs. KPIs, safety metrics, incident log, variations register, improvement actions, forecast. Conducting routine field quality audits; capture non conformances and close out actions. Managing on call … dispersed field based technical teams (electrical/mechanical/ITS/communications or similar infrastructure environments). Demonstrated success delivering against contractual SLAs/KPIs in a customer facing service environment. Evidence of building and managing work programmes balancing planned and reactive workload. Experience auditing and enforcing compliance with H&S and quality procedures. Commercial awareness: able to interpret More ❯

members, collaborating with stakeholders, and ensuring a seamless transition of projects into business-as-usual operations. This is a fantastic opportunity to join a forward-thinking firm where innovation, service excellence, and professional development are at the heart of what we do. As the Lead Applications Engineer, you will: Oversee daily service monitoring and ensure the integrity and … application support role, including team management. Strong knowledge of cloud and on-premise application support in a Windows-based environment. Experience with Intune/SCCM, Microsoft 365, Azure, and service management tools. Excellent troubleshooting skills and a proactive approach to problem-solving. ITIL Foundation qualification (minimum). Experience working with third-party suppliers and managing change effectively. Demonstratable … up to 10% of your salary with our annual bonus scheme. Minimum of 25 days annual leave plus Bank Holidays per year increasing to 31 days with length of service, with the opportunity to buy/sell up to 5 days holiday per year. Auto enrolled into the workplace pension scheme, and we'll contribute a minimum of More ❯

is seeking an enthusiastic Assistant Commercial Manager to join their dynamic Modern Workplace team. This is an exciting opportunity to work on multi-million-pound contracts with global Technology Service Providers, influencing the commercial landscape of a major organisation. As an Assistant Commercial Manager, you will: Provide essential support for end-user computing needs within the bank. Deliver timely … compliance with internal governance and external regulations. What We're Looking For: Commercial experience in a large or complex organisation, preferably within IT, technology, or financial services. Demonstrated budget management or budget ownership responsibility, including forecasting and financial reporting. Working knowledge of Power BI Desktop and other analytical tools for producing insights, dashboards, and reports. Strong data analytical skills … manipulate, and present data to support strategic and operational decisions. Familiarity with IT environments, including infrastructure, cloud services, or modern workplace solutions (e.g., Microsoft 365). Experience in contract management, commercial governance, and supplier relationship management. Exposure to sourcing, procurement, or commercial construction is advantageous. Basic working knowledge of DAX, Power Query (M), and Excel (advanced functions). Experience More ❯

is seeking an enthusiastic Assistant Commercial Manager to join their dynamic Modern Workplace team. This is an exciting opportunity to work on multi-million-pound contracts with global Technology Service Providers, influencing the commercial landscape of a major organisation. As an Assistant Commercial Manager, you will: Provide essential support for end-user computing needs within the bank. Deliver timely … compliance with internal governance and external regulations. What We're Looking For: Commercial experience in a large or complex organisation, preferably within IT, technology, or financial services. Demonstrated budget management or budget ownership responsibility, including forecasting and financial reporting. Working knowledge of Power BI Desktop and other analytical tools for producing insights, dashboards, and reports. Strong data analytical skills … manipulate, and present data to support strategic and operational decisions. Familiarity with IT environments, including infrastructure, cloud services, or modern workplace solutions (e.g., Microsoft 365). Experience in contract management, commercial governance, and supplier relationship management. Exposure to sourcing, procurement, or commercial construction is advantageous. Basic working knowledge of DAX, Power Query (M), and Excel (advanced functions). Experience More ❯

integration pipelines, while considering container security risks and mitigations. Modify and maintain Jenkins pipelines to deploy to both environments, ensuring consistent test coverage across shared and core repos. Dockerization & Service Management Build and publish Docker images for: Databricks compute environments. Supporting microservices such as Broker, Scheduler, and Status Monitor. Push and manage Docker images in AWS ECR (Elastic … data ecosystems or highly regulated industries. Familiarity with large-scale codebase migrations. Understanding of multi-environment deployment pipelines with promotion strategies. Exposure to Databricks REST APIs, workspace APIs, and service principal integrations. More ❯

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational … North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Key Responsibilities: Reporting to and working side by side with Senior Account Managers, you’ll be responsible for driving new business growth by identifying and securing new clients. … our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth More ❯