1 to 25 of 32 Service Management Jobs in Milton Keynes

Kingdom 14 hours ago Be among the first 25 applicants Join to apply for the Proactive Engineer Delivery Lead role at Unisys What Success Looks Like In This Role Service Delivery: Accountable for the successful delivery of the XMO service to clients, ensuring a seamless and outstanding end-user experience. Team Collaboration: Work closely with Proactive and Automation … Engineers to build and implement successful use cases, showcasing real value through improvements, tangible savings, and benefits. Customer Relationship Management: Develop and maintain excellent customer relationship skills, understanding customer strategies to recommend the right initiatives from the XMO service. Experience Level Review Meetings: Conduct Experience Level Review meetings to discuss the value of findings and conduct roadmap planning to … troubleshooting. Identify opportunities for process improvements within the proactive engineering team. What Success Looks Like In This Role IMPORTANT: This role requires you to be eligible for Security Clearance Service Delivery: Accountable for the successful delivery of the XMO service to clients, ensuring a seamless and outstanding end-user experience. Team Collaboration: Work closely with Proactive and Automation More ❯

and release processes across a complex IT landscape. Role Overview As Change & Release Manager, you'll be responsible for leading, coordinating and overseeing all aspects of Change and Release Management activities. Working closely with Service Transition, Delivery, and Architecture teams, you will ensure that all changes and releases into live service environments are well planned, controlled, and … executed with minimal risk to service disruption. You'll act as the Process Owner , championing best practice, continuous improvement, audit compliance, and cross-functional collaboration to maintain service excellence. Key Responsibilities Lead and manage the end-to-end Change and Release Management lifecycle. Coordinate cross-functional stakeholders across service owners, developers, architects, and technical teams. Oversee … point for complex change/release issues and provide clear recommendations. Build strong working relationships with both internal and external stakeholders, ensuring clear communication of risk, change schedules, and service impact. Manage stakeholder expectations and ensure full transparency through consistent reporting. Contribute to process maturity assessments and implement continuous improvements aligned with ISO standards (ISO9001, ISO20000, ISO27001). Provide More ❯

be part of an innovative team working to define and deploy world-class customer solutions using the ServiceNow platform. You will provide process and technical expertise as a consulting service to clients, contributing to the design and delivery of ServiceNow solutions, including customer engagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business … solutions and training clients. What do I need to succeed? Several years of experience in ServiceNow design and development, preferably in a consulting environment. Understanding of Business Analysis and Service Management concepts, delivery assurance principles, and procedures. High level of knowledge of the ServiceNow application, with experience in platform delivery and enhancement. Experience focusing on ServiceNow IRM, GRC … and BCM modules. Certifications such as ServiceNow Certified Administrator, ServiceNow Certified Implementation Specialist, and ITIL Foundation. Additional certifications in GRC, SecOps, HR, CSM, FSM, CMDB, ITOM, Service Portal, ITAM, Discovery, PPM, or PA are advantageous. Strong communication skills, ability to present solutions to customers including senior management, and a focus on customer service. Ability to work independently or More ❯

Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter's business - aligned to a strategic … will include leading a team in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the following: building and/or … be responsible for a portfolio of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model and necessary plans - supporting the More ❯

Months Outside IR35 3 Days per week in Milton Keynes office Essential: ISEB Foundation in Software Testing (mandatory) ISEB Practitioner Certificate in Software Testing (mandatory) ITIL Foundation in Service Management (mandatory) Good analytical skills allied to a challenging and inquiring mind Ability to work collaboratively and successfully in a small team. Proactive and inquisitive approach to testing Attention … working with AGILE methodology Unit testing & UAT experience System and Application test experience Integration test experience Regression test experience Experience and knowledge of performance testing Experience of biometric products Management of OAT and liaison with Operational teams Defect Management including liaison with 3rd party suppliers for defect resolution and use of Team Foundation System Experience with advising both More ❯

Service Transition Manager, SC We are currently looking for an SC Cleared Service Delivery Manager to join a leading organisation in Buckingham. Within this role you will have excellent analytically skills and the ability to develop solutions with focus on customer needs. Rate - £400 outside of ir35 Duration - 6-12 Months Location - Milton Keynes Proven track record of … drivers, including strategy, values, and core behaviours. Strong capability to create, interpret, and present data clearly and effectively. Sound technical understanding relevant to the role. Experience working with IT Service Management (ITSM) toolsets. ITIL v3 or v4 Foundation certification. Desirable Qualifications and Experience: Knowledge of operating IT systems within Government environments. ITIL Intermediate qualification in Service Transition More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a partnering … approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

gathering, especially for Source-to-Pay workflows , and advise on design best practices Develop and implement ServiceNow configurations and customizations to meet business requirements—including procurement, sourcing, and supplier management workflows Integrate ServiceNow with ERP and procurement platforms (e.g., SAP, Oracle, Coupa, Ariba) Participate in testing, customer demonstrations, UAT, and go-live activities Mentor and train junior team members … documentation and client training materials Requirements: Proven experience in ServiceNow design and development, ideally in a consulting environment Experience with Source-to-Pay (S2P) processes and procurement/supplier management workflows highly desirable Solid understanding of service management concepts, delivery assurance principles, and methodologies Experience with building custom applications and platform integrations ServiceNow Certified Administrator ServiceNow Certified … Implementation Specialist (e.g., Procurement, ITSM, or SPM) ServiceNow Application Developer ITIL Foundation Additional certs (e.g., HR, CSM, FSM, Service Portal, CMDB, SAM, ITOM, ITBM, PPM) are advantageous Excellent written and verbal communication skills Strong customer service focus and ability to present to senior stakeholders Ability to work both independently and as part of a team, with a proactive More ❯

with a focus on uptime, resilience, and cost-efficiency. Perform performance tuning, system optimisation, and capacity planning to ensure infrastructure reliability and maintainability. Engage in Major Incident and Problem Management, including conducting Root Cause Analysis (RCA) and implementing long-term solutions. Conduct regular reviews across client estates, proactively identifying and addressing potential risks or inefficiencies. Develop and maintain comprehensive … system documentation, including High-Level and Low-Level Designs (HLDs/LLDs), operational procedures, and knowledge base content. Use service management tools to manage and prioritise tasks, ensuring SLA adherence and timely resolution of incidents and requests. We're looking for relevant experience in 3rd Line with: Good knowledge of Microsoft Technologies as well as Networking, Virtualisation and … technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation Or Onsite support experience Experience in the implementation or management of company policies and procedures CCNA, VCP, MCP, NCDA is desirable Experience with Incident Management, Problem Management, Change Management More ❯

transition releases and remediate identified items from health checks. This element will ensure services are delivered in line with required security standards and best practice processes to achieve ongoing service excellence. Essential Demonstrable record of delivering results and meeting targets. Good analytical skills and the ability to develop solutions with focus on customer needs. Effective verbal and written communication … such as the strategy, values and core behaviours. Strong analytical skills. Ability to create, interpret and present data effectively. Sound level of technical understanding. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Desirable: Knowledge of operating IT systems within Government environments ITIL Intermediate qualified in Service Transition and/or Release Control More ❯

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition and/ More ❯

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for … the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot … better, for a lot of people! Joining us as aPrincipal Application Developer - Inventory Management Ecosystem (IME) Are you ready to shape the future of software delivery in a fast-paced, DevOps-driven environment? We're looking for aPrincipal Application Developerto lead the technical vision and development of our Inventory Management Ecosystem (IME), ensuring it supports scalable, resilient, and More ❯

job poster from Big Red Recruitment We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You’ll play a key role in a fast-paced, tech … In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and improvement We … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You’ll More ❯

balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a … North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Main Duties And Responsibilities Write high-quality, clean, and maintainable code in C#, .NET Core and other related technologies Full-stack development, including front-end and back-end … that all work is implemented to specification, on schedule, with good quality and within the effort estimated. Monitor on-going progress and report on exceptions to project and team management Ensure Klipboard programming standards, best practices, security and industry guidelines are adhered to This role will involve development of applications, and delivering fixes for customers Carry out programming tasks More ❯

Log Create and maintain OAT Defect Log Defect Metrics Final Test Report Required Skills & Experience: ISEB Foundation in Software Testing ISEB Practitioner Certificate in Software Testing ITIL Foundation in Service Management Creation and use of Macros & Automation scripts Experience of working with AGILE methodology Unit testing & UAT experience System and Application test experience Integration & Regression test experience Experience … and knowledge of performance testing Experience of biometric products Defect Management including liaison with 3rd party suppliers for defect resolution and use of Team Foundation System Experience with advising both Project Managers and Customers of test strategies and plans Experience of SQL 2012 Experience of database interrogation via SQL queries including joining of tables during interrogation Experience of biometric More ❯

Log Create and maintain OAT Defect Log Defect Metrics Final Test Report Required Skills & Experience: ISEB Foundation in Software Testing ISEB Practitioner Certificate in Software Testing ITIL Foundation in Service Management Creation and use of Macros & Automation scripts Experience of working with AGILE methodology Unit testing & UAT experience System and Application test experience Integration & Regression test experience Experience … and knowledge of performance testing Experience of biometric products Defect Management including liaison with 3rd party suppliers for defect resolution and use of Team Foundation System Experience with advising both Project Managers and Customers of test strategies and plans Experience of SQL 2012 Experience of database interrogation via SQL queries including joining of tables during interrogation Experience of biometric More ❯

Role: User Management Analyst Location: Milton Keynes - Onsite Duration: 6 Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in line with corporate and regulatory requirements. The role will also … be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in … change and supporting project portfolio initiatives into live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed knowledge and experience of working More ❯

Role: User Management Analyst Location: Milton Keynes - Onsite Duration: 6 Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in line with corporate and regulatory requirements. The role will also … be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in … change and supporting project portfolio initiatives into live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed knowledge and experience of working More ❯

Join to apply for the User Management Analyst role at Experis UK 4 days ago Be among the first 25 applicants Join to apply for the User Management Analyst role at Experis UK Role Description Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal … customers for both SAP and bespoke systems in line with corporate and regulatory requirements. Role: User Management Analyst Location: Milton Keynes - Onsite Duration: 6 Months Day rate: £209 inside IR35 Role Description Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP … and bespoke systems in line with corporate and regulatory requirements. The role will also be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors More ❯

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in Change and Release Management, along with the following qualifications: Skills and Experience: Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001 ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable More ❯

experienced Telecom Solution Architect with a strong background in OSS/BSS and Salesforce architecture. The ideal candidate will have a comprehensive understanding of the Lead to Cash process, Service Delivery frameworks, and some familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that enhance our telecommunications services and … teams to integrate Salesforce capabilities with existing systems and processes. Analyze business requirements and translate them into technical specifications, ensuring alignment with Lead to Cash processes. Develop and implement Service Delivery models that optimize operational efficiency and enhance service quality. Utilize Salesforce tools and features to streamline processes, improve customer interactions, and support sales functions. Provide guidance on … best practices for Service Management, leveraging industry standards to enhance service delivery. Lead technical discussions and workshops with stakeholders to gather requirements and present solutions. Mentor and support junior architects and developers in the team, fostering a culture of knowledge sharing and continuous improvement. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. More ❯

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in Change and Release Management, along with the following qualifications: Skills and Experience: Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001 ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable) Please note that if you More ❯

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource.You’ll play a key role in a fast-paced, tech-led company that delivers real-time data … In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and improvement We … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You’ll More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN An extensive experience and recent proven track record of success in … IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs to drive strategies More ❯

cloud functions - particularly Microsoft Azure. Experience with O365, Okta SSO, network comms, and cloud security tools like Zscaler or Cisco SSE. A pragmatic and proactive approach to ITIL-based service management and a sound understanding of security best practices, audits, and compliance. Strong communication skills - able to influence, lead, and collaborate with both technical teams and business stakeholders. More ❯