3 Service Management Jobs in Peterborough

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to … service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements … are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best more »

. All of our team are experts in their field, and we reflect that in our company name. We pride ourselves on our customer service and our solutions. We love turning a challenge for our customers into something simple and manageable. We are always looking for new experts to … environment with 2 shifts in our Peterborough office. Salary: £40,000 - £50,000 + On call allowance (Depending on experience) Role Overview As a Service Manager at IT Naturally you will be responsible for ensuring that the processes required to deliver the services are managed. ensuring roles and responsibilities … for the processes are defined, and processes are designed, implemented, and improved. Role Responsibilities Monitoring service performance against SLA/SLM activities for the products and services in line with the Statement of Work and company standards Creating and tracking the Service improvement plan (SIP) including quality assurance more »

IT Asset Management Analyst Hybrid – Peterborough – 2 day per week onsite. Contract – 6 Month rolling 37.5 hours per week – Monday to Friday Day Rate - Inside IR35 - £160- £200 per day (DOE with Asset Management) We are looking for an IT specialist to join a large MSP working as … an IT Asset Management Analyst. The role is Urgent so he ability to start ASAP would be advantageous. The primary function of the role is to assist the Senior IT Asset Management Analyst with the operation of Asset Management function. Key responsibilities: Accurate data entry into customers … a long-term basis. Perform verification and audit to validate content and initiate corrective actions as required. Qualifications: Experience of working with a Configuration Management Data Base (CMDB) and working with asset information. Some knowledge of IT Service Management and how Asset Management interacts with the more »