3 of 3 Service Management Jobs in Preston

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … office) Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety: Major Incident, Problem, Change, Knowledge Management and Continual Service Improvement Development ...

Support patching, upgrades, and migrations of Citrix components. Both proactive and reactive problem record progression and root cause analysis. Pro-active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high … degree of customer service for all support queries and adhere to all service management principles Essential Skills & Experience: Proven experience within a Third Line Support role Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM). Experience ...

accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job description Job responsibilities We are looking for someone who can: Respond to users software/hardware queries via email or phone Talk … users via phone, email, and remote support tools. Strong ability to multitask in a fast-paced IT support environment. Self-motivated with strong workload management and timekeeping skills. Passionate about customer service and consistent communication Previous experience within the IT healthcare sector, with an understanding of industry-specific ...