13 of 13 Service Management Jobs in Preston

want to build a career where your work has real impact, we'd love to hear from you. More about your role As Service Desk Lead, you will lead the day-to-day operation and performance of the Service Desk, guiding and supporting a team of IT Service Desk Engineers to deliver an efficient, customer-focused service. You will maintain queue health, allocate workloads, manage the backlog, monitor service quality and coordinate escalations. You will also oversee incidents and requests, ensuring they are correctly prioritised, triaged to agreed standards and resolved within service level targets. ...

Security Incident Management Analyst Location: Inverness or Preston | 5 days onsite Duration: 5 months possible extension Pay rate: up to £575 per day umbrella Clearance: Active SC clearance/UK sole national Role Description: The Security Incident Management Analyst operates within the Operational Integrator (OI) function … multi-supplier (SIAM) environment, supporting the governance and coordination of security incident management activities across suppliers. The role assists in ensuring security incidents are identified, tracked, escalated, and reported in accordance with client policies and agreed service levels. Working closely with suppliers, service management teams ...

community that cares about you! More about your role As our Change Lead, you will take ownership of the end-to-end Change Management process across IT Operations, ensuring changes are assessed, authorised, implemented and reviewed in a controlled and consistent way. You'll strike the right balance between … pace, risk and control, helping to maintain service stability while enabling business change. You'll lead governance activities including chairing Change Advisory Board (CAB) meetings, overseeing change schedules, and managing dependencies and conflicts. Working closely with Incident, Problem and Service Lifecycle teams, you'll ensure risks are understood ...

Health or Dental Plan and Enhanced Employee Assistance Programme - Free car parking in Preston City Centre What youll be doing: Strategic Leadership & Application Portfolio Management - Develop the roadmap for enterprise applications and automation services - Review LPPA's application landscape to maximise value, user experience and efficiency - Identify opportunities … simplify and modernise business processes through technology - Ensure technology investments deliver measurable business benefits and service improvements Automation, Integration & Applications - Own LPPA's automation roadmap, assessing and prioritising opportunities across the organisation - Chair the Automation Forum, ensuring effective governance and prioritisation - Oversee integration between core systems, third-party applications ...

connectivity services, ensuring every site is connected on time, within budget and to the required standards. Working closely with operational teams, suppliers and managed service providers, you will assess site requirements and select the most appropriate connectivity solutions, ranging from fibre and leased lines to 4G/… satellite technologies. You will be responsible for vendor performance, service delivery governance, process development and continuous improvement, ensuring a consistent and scalable approach across a diverse portfolio of temporary and permanent sites. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys managing multiple ...

responsible for developing and supporting the platform, including its configuration, workflows, automation, data integrity and web portals, enabling the LPPA to provide an excellent service to its members, employers and clients. Working closely with member services teams and internal and external project teams, you will ensure there … technical product owner for the UPM system and its associated portals - Ensure UPM is configured to best practice and documentation is maintained - Oversee release management, testing and safe deployment of changes - Lead the Pensions Systems team in delivering a high-quality support service - Monitor SLAs, XLAs, and drive ...

Security Incident Management Analyst (x3) Onsite in Inverness or Preston £450 per day (negotiable) inside ir35 6 months duration Active SC clearance We are looking for Security Incident Management Analysts to join a major secure programme, supporting the governance and coordination of security incidents across a complex multi … forums Maintain accurate, traceable and audit-ready incident records Support assurance, audit and continuous improvement activities We're looking for: Experience in security incident management, cyber security, IT service management or operational governance Good understanding of incident lifecycle, severity classifications and escalation processes Strong supplier/stakeholder ...

responsible for developing and supporting the platform including its configuration, workflows, automation, data integrity and web portals enabling the LPPA to provide an excellent service to its members, employers and clients. Working closely with member services teams and internal and external project teams, ensure there is a responsive … technical product owner for the UPM system and its associated portals. Ensure UPM is configured to best-practice and documentation is maintained. Oversee release management, testing and safe deployment of changes. Lead the Pensions Systems team in delivering a high-quality support service. Monitor SLAs, XLAs, and drive continuous ...

days onsite Duration 5 months Pay up to £607 per day (umbrella) Clearance Required SC cleared sole UK national Role Summary The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting the governance and coordination of vulnerability management activities across … role assists in ensuring vulnerabilities are identified, tracked, prioritised, and reported in accordance with client policies and agreed remediation timelines. Working with suppliers, service teams and security stakeholders, the consultant provides visibility of vulnerability status and supports the maintenance of accurate reporting and audit evidence. This is a governance ...

Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall … teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

Computacenter AG & Co. oHG is seeking a Customer Delivery Manager to lead delivery for the customer, driving governance and performance across the service portfolio. You will oversee a matrix delivery organisation, coordinating with client IT teams and partner suppliers to ensure contractual and financial targets are met. The role … requires IT Service Management expertise, ITIL Foundation certification, and strong stakeholder management. #J-18808-Ljbffr ...

days) to receive an alert: Customer Delivery Manager Location: UK - Manchester, UK - Mobile England | Job-ID: 220830 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners … deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders within the customer organisation. You’ll make sure that Computacenter is responsive to their needs and that ...