4 of 4 Service Management Jobs in Reading

and nightshifts are 1900 - 0700. Rate: up to £322 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is required Role purpose/summary Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Define and implement service strategies aligned with business and IT objectives. Oversee incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and report … on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Strong experience in managed services, cloud hosting, and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading More ❯

them in shaping the future of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers. As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their systems. CPS also have a … systems. Provide technical support to end-users, troubleshooting hardware and software issues. Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls. Assist in the management of user accounts, permissions, and access rights. Monitor and maintain computer systems and networks, ensuring optimal performance and security. Assist in the implementation of data backup and disaster recovery … procedures. Assist in the procurement and inventory management of IT equipment and software. Stay up-to-date with emerging technologies and industry trends, sharing knowledge with the team. Collaborate with Delivery Service professionals to identify and implement process improvements. Engage with resolver groups to ensure timely resolution of service requests and incidents. Full training and support will More ❯

Elevate Your IT Sales Career with a Global Leader! We’re on the hunt for a driven Service Desk Sales Professional to join our rapidly growing, globally recognized team. If you’re passionate about sales and ready to make a significant impact, this is your chance to shine. Why You’ll Thrive Here: Industry Expertise: Leverage your IT Service … Reach: Engage with top-tier clients across multiple sectors. Your Role: Boost Sales: Drive growth and manage key client accounts. Tailor Solutions: Present and customize our cutting-edge IT Service Management offerings. Build Relationships: Connect with C-level executives and become a trusted industry advisor. What You Bring: A proven track record in Service Desk sales. A More ❯

the security and success of the business. Responsibilities Project & Governance Execution Lead onboarding, development, testing and rationalization of applications and products. Execute project governance and reporting using tools like Service Now. Ensure adherence to Information Security, Enterprise Architecture and S&T governance standards. Stakeholder & Vendor Engagement Maintain strong relationships with vendors, OU, Region and Global teams. Act as the … Global taskforce teams to simplify reporting and build tactical data solutions. Support creation and onboarding of dashboards and data sources through Global delivery partners to support business insights. Application & Service Management Provide 2nd-line support for Commercial and Enabling function applications; coordinate with vendors for 3rd-line support. Act as Local Recovery Manager for Region/Global-owned … applications. Manage incident, problem and change processes to ensure service stability. Strategic Advisory & Innovation Advise Commercial and Enabling teams on digital trends, technologies and global product capabilities. Champion the OU Digital and Data Strategy, ensuring alignment with business needs and long-term vision. Act as S&T Deployment SME for Commercial, Consumer and Enabling functions. Qualifications 3+ years of More ❯