18 of 18 Service Management Jobs in Reading

HIRING UPDATE 📢❗ Greetings from Mastek!!! We are actively hiring for Oracle Service Delivery Manager About the job 👇 Job Type: Permanent Start Date: ASAP Hybrid working model Role: Oracle Service Delivery Manager The Service Delivery Manager will be responsible for managing multiple Enterprise Cloud SaaS applications, complex integrations, and reporting solutions. Understanding of Enterprise Cloud SaaS solutions like … Oracle Cloud ERP, HCM, Supply Chain, CRM will be required to manage cloud service SLAs. Candidate should have prior experience working with Enterprise Application Vendors like Oracle and Salesforce. Good understanding of vendor eco-system for support, enhancement and cloud upgrades is required to be successful. The Service Delivery Manager will focus on continuous improvement and delivering efficiencies. … HCM/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the Exec Sponsor. Being a visible, engaged and active leader who creates an open and honest culture. Directing service More ❯

Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter's business - aligned to a strategic … will include leading a team in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the following: building and/or … be responsible for a portfolio of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model and necessary plans - supporting the More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in … of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied and advise on decisions with technology risk impacts as new activities and other change management/transformational initiatives. Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product, to remain up to date on member firms and line … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to More ❯

with SSE's transformation objectives. Build and maintain strong relationships with delivery teams, central functions, and business stakeholders to drive value and collaboration. Ensure successful transition of solutions into service, meeting operational, compliance, and business readiness requirements. Manage cross-product dependencies and external interfaces to ensure seamless delivery and operational alignment. Work closely with Product Owners to shape and … Proven experience leading complex delivery initiatives in agile and hybrid environments. Strong track record of delivering medium to large-scale business and technology change projects. Deep understanding of IT service management, ITIL, and SIAM frameworks. Experience managing project financials, including capex/opex structures and cost tracking. Strong planning, reporting, and stakeholder management skills. What happens now More ❯

with SSE's transformation objectives. * Build and maintain strong relationships with delivery teams, central functions, and business stakeholders to drive value and collaboration. * Ensure successful transition of solutions into service, meeting operational, compliance, and business readiness requirements. * Manage cross-product dependencies and external interfaces to ensure seamless delivery and operational alignment. * Work closely with Product Owners to shape and … Proven experience leading complex delivery initiatives in agile and hybrid environments. * Strong track record of delivering medium to large-scale business and technology change projects. * Deep understanding of IT service management, ITIL, and SIAM frameworks. * Experience managing project financials, including capex/opex structures and cost tracking. * Strong planning, reporting, and stakeholder management skills. What happens now More ❯

into user stories and process improvements for agile delivery teams. Facilitate workshops and stakeholder engagement sessions to gather insights and drive alignment. Support the design and implementation of new service management processes in line with ITIL and SIAM frameworks. Conduct impact assessments and contribute to business case development. Ensure solutions are user-centric, secure, and scalable. Support test … planning and execution to validate business requirements. Communicate effectively with both technical and non-technical stakeholders What do you need? Proven experience as a Business Analyst in transformation or service improvement projects. Strong understanding of ITIL, SIAM, and service management best practices. Experience working in agile delivery environments. Excellent stakeholder engagement and facilitation skills. Strong analytical and More ❯

into user stories and process improvements for agile delivery teams. * Facilitate workshops and stakeholder engagement sessions to gather insights and drive alignment. * Support the design and implementation of new service management processes in line with ITIL and SIAM frameworks. * Conduct impact assessments and contribute to business case development. * Ensure solutions are user-centric, secure, and scalable. * Support test … planning and execution to validate business requirements. * Communicate effectively with both technical and non-technical stakeholders What do you need? * Proven experience as a Business Analyst in transformation or service improvement projects. * Strong understanding of ITIL, SIAM, and service management best practices. * Experience working in agile delivery environments. * Excellent stakeholder engagement and facilitation skills. * Strong analytical and More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously develop More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN Preferred Competencies & Experience An extensive experience and recent proven track record … of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs More ❯

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Reading Job-ID: 213882 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team In short - we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers … and Service Management. We are responsible for consistently delivering high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation. What you'll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one or more Computacenter customers. This … a smaller engagement or set of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders More ❯

them in shaping the future of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their systems. CPS also have a … systems. Provide technical support to end-users, troubleshooting hardware and software issues. Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls. Assist in the management of user accounts, permissions, and access rights. Monitor and maintain computer systems and networks, ensuring optimal performance and security. Assist in the implementation of data backup and disaster recovery … procedures. Assist in the procurement and inventory management of IT equipment and software. Stay up-to-date with emerging technologies and industry trends, sharing knowledge with the team. Collaborate with Delivery Service professionals to identify and implement process improvements. Engage with resolver groups to ensure timely resolution of service requests and incidents. Full training and support will More ❯

Job Title: ServiceNow Architect (ServiceNow Sales And Order Management ) Location: Reading, UK (Hybrid - 2-3days/week onsite) Duration: 06+ Months Job Description ServiceNow Sales And Order Management/Network Inventory Management expert - Experienced ServiceNow resource. Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional … specifications. Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals. Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions. Perform … functional consultant or business analyst in legal services management. In-depth understanding of processes and workflows within organizations. Strong expertise in configuring and customizing the ServiceNow platform for legal service management. Excellent communication and interpersonal skills. Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus." Mandatory Skills SERVICENOW ITAM Desirable Skills WORKING KNOWLEDGE OF ITSM TOOLS, ADMIN More ❯

DETAILS Role Title: Technical Delivery Lead Possibility of remote work: Hybrid, WFO at least 3 days/week Contract duration: 6 months Location: Reading, UK Required Core Skills: IT Service Management, Billing & Financial Systems Detailed Job Description: Provide technical expertise on network provisioning, IT Delivery/Service, Billing etc. from a telecom ISP onboarding perspective. Lead technical More ❯

focus on regression testing impacted areas. In addition to technical validation, your tests will ensure that the infrastructure is not only functional but also manageable, providing assurance that the service management team can fully support and operate the system post-implementation. Your ability to adapt existing testing skills or apply core test principles to infrastructure environments will be … key to success in this role. Key responsibilities include: • Design and execution of detailed test plans and scripts for infrastructure testing. • Verification that infrastructure meets technical and service management requirements. • Execution of multi-phase testing including SIT, FAT, UAT, and SAT. • Regression testing of application functions affected by infrastructure upgrades. • Hands-on collaboration with engineers to define test … accordingly. • Proven ability to design, script, and execute tests for virtualised environments. • Understanding of multi-phase test cycles (SIT, FAT, UAT, SAT). • Excellent collaboration skills with engineering and service management teams. • Given the nature of the project, a background in secure systems and eligibility for SC clearance is essential. #LI-JW1 Together, as owners, let's turn More ❯

they are and what they bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Support in defining, implementing and operating improved service support governance across SMARTY and our IT/Digital Partners. Manage BAU operational issues through partnering with teams across SMARTY and our IT/Digital partners and feedback on … service improvement initiatives. Working closely with our partners to ensure service assurance processes are being followed and appropriate governance is applied. Working with Senior Managers on Service improvements and feeding in observations and problem areas. Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics. PO/Invoice Management Closely … working with Customer Experience to improve ticket management and user training issues Out of hours escalation for operational issues (Rota). Working with Service desk to ensure good quality ticket management is taking place Reviewing PIRs/Provide Feedback Provide operational expertise into projects and new propositions. Work with SMARTY and the wider Three business to support More ❯

Marketing Manager - 12 months - Reading 3 days onsite, 2 days remote - £20-21.50 per hour inside IR35 The Marketing Manager will execute the Observability and Service Management business unit Field Marketing (Demand Gen) Plan for the UK and Ireland market with the potential expansion to other countries in the future. With guidance from the Marketing Director, the … and if/when required, develop, execute and track local and account specific demand generation campaigns. There will be an opportunity to assist with large 3rd Party tradeshow event management as well company owned events. This successful candidate is expected to be in the office 3 days a week minimum in line with the Office Policy. • Strong work-ethic … and events. • Experience analyzing results and driving improvements into campaigns/tactics. • Experience working with Enterprise customers, sales and/or channel partners a plus. • Strong project and budget management skills. • Excellent interpersonal, written and verbal communications skills. • SFDC knowledge Marketing Manager - 12 months - Reading 3 days onsite 2 days remote - £20-21.50 per hour inside IR35 More ❯

Marketing Manager - 12 months - Reading 3 days onsite, 2 days remote - 20-21.50 per hour inside IR35 The Marketing Manager will execute the Observability and Service Management business unit Field Marketing (Demand Gen) Plan for the UK and Ireland market with the potential expansion to other countries in the future. With guidance from the Marketing Director, the … and if/when required, develop, execute and track local and account specific demand generation campaigns. There will be an opportunity to assist with large 3rd Party tradeshow event management as well company owned events. This successful candidate is expected to be in the office 3 days a week minimum in line with the Office Policy. Strong work-ethic … and events. Experience analyzing results and driving improvements into campaigns/tactics. Experience working with Enterprise customers, sales and/or channel partners a plus. Strong project and budget management skills. Excellent interpersonal, written and verbal communications skills. SFDC knowledge Marketing Manager - 12 months - Reading 3 days onsite 2 days remote - 20-21.50 per hour inside IR35 Damia More ❯

Marketing Manager - 12 months - Reading 3 days onsite, 2 days remote - £20-21.50 per hour inside IR35 The Marketing Manager will execute the Observability and Service Management business unit Field Marketing (Demand Gen) Plan for the UK and Ireland market with the potential expansion to other countries in the future. With guidance from the Marketing Director, the … and if/when required, develop, execute and track local and account specific demand generation campaigns. There will be an opportunity to assist with large 3rd Party tradeshow event management as well company owned events. This successful candidate is expected to be in the office 3 days a week minimum in line with the Office Policy. * Strong work-ethic … and events. * Experience analyzing results and driving improvements into campaigns/tactics. * Experience working with Enterprise customers, sales and/or channel partners a plus. * Strong project and budget management skills. * Excellent interpersonal, written and verbal communications skills. * SFDC knowledge Marketing Manager - 12 months - Reading 3 days onsite 2 days remote - £20-21.50 per hour inside IR35 Damia More ❯