7 of 7 Service Management Jobs in Sheffield

like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients … friendly and professional manner. Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. Previous Experience: You have experience within a 1st line IT service desk or a similar … work independently and prioritize your work to meet tight deadlines. You have the ability to communicate with and manage various stakeholders effectively. Previous experience within a 2nd line IT service desk or a similar technical role. Ability to troubleshoot and support technologies such as MAC OS, Cisco, Microsoft Azure, and Microsoft Powershell. Understanding of the ITIL Framework. Holding certifications More ❯

join our platform and engineering team. You'll help us build and maintain an innovative platform powered by ServiceNow and Amazon Connect, helping transform the colleague experience and the service we provide to our users. Our DWP Digital teams are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly … and implementing ServiceNow solutions across multiple data centres and public cloud platforms. Be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. Significant demonstrable experience in in ServiceNow platform security. Significant experience in enterprise-wide SaaS, PaaS or IaaS application deployment. Extensive experience and proficient with integration frameworks … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,517. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

/or orchestration via workflows, scripting web services/APIs, and IntegrationHub. Development process optimisation. Understanding of information security. System design and support. ITIL framework knowledge and understanding of service management principles. Knowledge of other modules of ServiceNow platform. Experience supporting, coaching, and mentoring less experienced colleagues. Experience of CI/CD, DevOps, modern development workflows. Experience with More ❯

Head of Service Management- SRE, DevOps, Cloud, Infrastructure tooling A leading provider of Global Financial Services is seeking a proven and reliable Head of Service Management to help shape, support, and strengthen the wider business function. The role: We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO operations, reporting to the Global Head of Service Management. This individual will be responsible for embedding global service management practices across all CTO-owned platforms and services-ensuring high reliability, operational rigor, and alignment to enterprise service standards. Key Responsibilities Lead Service Management for the CTO Organization Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies. Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem, change, and service level management. Serve as the CTO's point of accountability for operational service quality More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new Core Applications … environment services and the subsequent effective management of the services in a Policing setting. The Role: Support the embedding of the new Core Systems/Applications environment and all the Applications integrations and inter-dependencies. Then be accountable for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The … successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of Business Applications environments and ideally, experience of embedding new Business Application environments would be highly advantageous Excellent communication and stakeholder More ❯

and with insight. We are now hiring a Head of Infrastructure to lead the modernisation of this foundational estate-creating infrastructure platforms that accelerate the internal customer journey, increase service agility, and improve resilience. The Opportunity: As Head of Infrastructure for Enterprise Technology, you will lead the design, transformation, and operation of infrastructure platforms that support foundational enterprise services. … the experience of internal customers across Finance, HR, Risk, Legal, Compliance, Colleague and Centralised services, ET engineering and wider group engineering teams. Design and execute transformation roadmaps that improve service agility, reduce time-to-value, and support digital journeys for enterprise functions. Enable modern DevSecOps pipelines, infrastructure-as-code, and platform engineering best practices. Collaborate with platform owners, security … leads, and infrastructure architects to deliver scalable hybrid solutions across a diverse infrastructure landscape. Champion user-centric service design principles across infrastructure delivery-reducing friction and enhancing platform usability. Evolve DR and resilience engineering capabilities to ensure seamless service continuity for key enterprise platforms. Drive infrastructure automation and self-service capabilities to empower business-aligned technology teams. More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Sheffield (Hybrid) Eligibility: Must be eligible for SC Clearance (must have lived in the UK … like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients … friendly and professional manner. Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our exclusive training programme, the Littlefish More ❯