4 of 4 Service Management Jobs in Sheffield

tooling enhancements, or adoption of new technology. Support continuous delivery and iterative improvement while maintaining quality, stability, and operational alignment. Support the enhancement of service management processes (incident, problem, change) to strengthen operational reliability and user satisfaction. Partner with operations teams to improve monitoring, documentation, support models … overall service performance. Work with technical teams to ensure effective handover into BAU service and alignment with organisational standards. Partner with product managers, architects, business stakeholders, and global real estate teams to understand requirements and support delivery of the technology roadmap. Facilitate alignment across engineering, product, and service ...

user and data issues - Supervise the helpdesk team, ensuring prompt resolution of tickets with a high level of customer satisfaction - Maintain and enhance IT service management processes via Jira, ensuring effective project management and ticket resolution - Work closely with users accessing applications through Citrix, providing guidance … troubleshooting support - Keep abreast of the latest trends in ITSM and helpdesk management, incorporating best practices into daily operations - Manage a small portfolio of helpdesk projects, ensuring they are completed on time and meet all requirements - Monitoring and analysing relevant business data - Act as an escalation point for complex ...

ensuring robust delivery governance, risk control, and outcomes aligned to business priorities. This is a high-visibility programme requiring strong leadership, senior stakeholder management, and disciplined execution across multiple countries, teams, and vendors. Key Responsibilities: Programme Leadership & Delivery: Lead end-to-end delivery of a ~$4m infrastructure programme, ensuring … upgrades and hardware components, coordinating multiple workstreams and dependencies. Build and maintain an integrated programme plan, milestones, RAID, reporting cadence, and governance routines. Stakeholder Management: Engage and influence demanding business stakeholders, building confidence through clear communication, realistic planning, and transparent delivery updates. Drive effective decision-making with senior stakeholders ...

programme, company pension scheme, and life assuranceWe are recruiting on behalf of one of our valued clients-a market-leading provider of IT Project Management Services-who are seeking an IT Business Analyst Consultant to join their dynamic team. The Role As an IT Business Analyst Consultant, you will … strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field ...