7 of 7 Service Management Jobs in Wales

recruiter directly. About the job Job summary This role will work with in the within the Digital and Data Directorate within the Delivery and Service Management Team. You will lead multi-disciplinary and matrix managed teams across Tech Services specifically in Infrastructure and User Services. You will support … improve technology services. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus ...

Analyst with a working knowledge of ITSM and BMC Remedy? Sopra Sterias aerospace defence and security sector are on the hunt for an IT Service Management analyst with experience working on Remedy for an ongoing project working within a key client. It will be your role to maintain … existing Remedy Service Management platform by providing senior-level administration and taking technical ownership. There will also be future opportunities to get involved in ad hoc project work so familiarity with related technologies such as VMware, SQL Server and PowerShell scripting would be a massive benefit. This role ...

Newport/Hybrid Job Type: Full-time Salary: £62256 We are seeking a highly skilled Incident and Problem Manager to join our clients IT Service Delivery Team. This pivotal role focuses on overseeing the governance and effective execution of incident and problem management processes, ensuring alignment with … organisation's objectives and fostering a high-performance environment. Day-to-day of the role: Governance & SLA Management: Lead the oversight of partner adherence to incident and problem management SLAs, acting as the client-side authority on Root Cause Analysis (RCA) and corrective actions. Incident Management Oversight ...

Analyst with a working knowledge of ITSM and BMC Remedy? Sopra Sterias aerospace defence and security sector are on the hunt for an IT Service Management analyst with experience working on Remedy for an ongoing project working within a key client. It will be your role to maintain … existing Remedy Service Management platform by providing senior-level administration ... ZIPC1_UKTJ ...

annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading … collaborative team and influencing service delivery across a multi-vendor landscape. This is an opportunity to create tangible improvements in IT service stability, shaping strategies alongside internal and external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management ...

summary Service Desk:IT Support Officer This role requires regular attendance at our Cardiff-based office, and applicants must be able to work in-person from there, as well as occasionally elsewhere in Wales. Interviews will take place in person at our Cardiff base office We areseekinga process-driven … this role, you will be the face of IT, acting as the primary point of contact for technical issues, with thepriorityofdelivering exceptional customer service whilstadheringtoframeworks and procedures. Youaren'tjust fixing computers; you are ensuring ourserviceusers feel supported and that everyrequest for supportis logged, categorised, and escalated according ...

Shift Service Engineer (SC Cleared) 12 Months - 12-hour day/night shifts on a rotating 4-5 day pattern 4-5 Days per week on site in Newport, Wales £55 per hour (Inside IR35) ***Please note - Due to the nature of this role and the client environment … Clearance and be a Sole British citizen*** This role sits within a 24/7 operational support function, focused on high-quality technical service delivery, infrastructure support, and continuous improvement. You'll work closely with internal teams and external stakeholders to maintain service performance and availability. Role Responsibilities ...