1 to 25 of 36 Service Management Jobs in Wales

are leading the way in avionics and communication systems. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. Job Description Our Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Engineer is to provide first … line IT and business support for all our colleagues as well as programme support to our external customers. The Service Desk Support Engineer will assist and diagnose hardware, software and network-related issues, ensuring we achieve our SLA’s and KPI’s. This role is required to deliver high levels of customer satisfaction whilst meeting our continuous service delivery demands. Service Desk colleagues work in a dynamic, fast-paced environment that provides services through multi-channels of communications. This role is responsible for ensuring a high level of customer service, triaging issues efficiently and escalating unresolved issues to engineers using our service management system. Qualifications For the full job description click here. To More ❯

IT PMO unit forms part of ITS. ITS provides application and infrastructure services to the company and its customers.This covers all aspects of IT services from operational IT Support,Service Desk Management to innovation and transformation programmes supporting the business. The IT PMO team is responsible for supporting, co-ordination and implementation of the ITS projects within the … with the delivery of the IT aspects of the business projects. Job Description The company is looking for a new Project Manager form part of the IT PMO Project Management team, reporting directly into a Programme Manager, and will be allocated a subset of the projects to deliver. As a Project Manager at the company, you will oversee and … deliver assigned projects, ensuring they are completed on time, within scope, and budget. The candidate will adhere to the PPMO framework, collaborating closely with the Portfolio Management team to manage risks, issues, and dependencies. Your role includes developing detailed project plans, maintaining high-quality standards for deliverables, and effectively communicating progress to stakeholders. You will also contribute to maintaining More ❯

wider IT support teams. The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. This critical on site DV security cleared role undertakes application packaging and is an integral part of the project team. Also, as deputy to the team … Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Description: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding of MSI technology, including transforms. … highlight any local shadow IT agreements Be politically savvy and understand the concerns and priorities of our customer and our own support teams Required skills: Basic Knowledge of project management tools and techniques Basic Understanding of IT project management methodologies including agile and waterfall Microsoft Active Directory server Microsoft Group Policy Objects (GPOs) Understand cloud technologies Understand network More ❯

to define and deploy world class customer solutions using the ServiceNow platform. With this senior position the Advisor Business Consultant is a lead voice in client business analysis, consultation, service design, and delivery, specifically addressing ServiceNow as an enabler to drive organizational change and improvement. Providing process and technical expertise as a consulting service to clients; contributing to … the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business focused testing and training. You will develop and demonstrate specialised knowledge and skills in ServiceNow as an enterprise solution. Responsibilities You will be a part of a team of specialists principally delivering ServiceNow solutions to … a diverse client base. Providing consultative support to lead the client engagement facilitating the design and eventual delivery of the optimised service offering or desired content. Specifically aligned to ServiceNow you shall lead workshops to demonstrate platform and application function, define client current and desired state, and finally present the proposed solution. Building client understanding of ServiceNow functionality and More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a partnering … approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

computing projects , working closely with in-house technical teams. What you’ll be doing: Managing multiple concurrent IT projects from planning to delivery Working closely with infrastructure, cloud, and service management teams Reporting into a central PMO and aligning with portfolio governance Handling risks, dependencies, budgets and stakeholder updates What we’re looking for: 3–5+ years IT … Project Management experience Strong knowledge of infrastructure, cloud (Azure), security, and networks Comfortable working in structured PMO environments (Waterfall & Agile) Skilled in stakeholder management and translating tech into business terms Experience with tools like MS Project, Azure DevOps, ServiceNow, SharePoint Nice to have: Experience delivering projects into internal support/ops teams Familiar with ITSM and ITIL frameworks More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is … ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is … ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development More ❯

regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. This position will be focusing primarily … Essential Duties And Responsibilities Supporting end user Windows and MS Application support Providing local IT Support at UK Locations PC/Laptop/Mobile installation and configuration User Account Management and Networking Ensuring calls/tickets are managed in accordance with procedures and SLA Skills/Experience/Qualifications Requirement Advanced IT knowledge with strong experience in computer hardware … and Windows operating systems Hands-on experience supporting Windows 11 or completion of Windows 11 support training ITIL 4 Foundation certification (or equivalent knowledge/experience with IT service management best practices) Windows operating systems and Active Directory experience essential Knowlegde/understanding of IT support processes Must have a valid driving license The Individual Must be a More ❯

Job Title: Change Management Analyst Location: Bridgend/Hybrid Working 3 days per week onsite Salary: £40,000 - £45,000 + benefits Fantastic new permanent opportunity for an experienced Change Management Analyst with this market leading specialist financial services business based in Bridgend. My client is a market leading global business who are growing and expanding their operations … in Bridgend and as part of that growth are looking for an experienced Change Management Analyst to join the team. As a Change Management Analyst within the wider Service Management Team, you will help to minimise the risk of international applications being negatively impacted by IT Changes. As a Change Management Analyst you will be … part of a team who are responsible for the facilitation and governance of the Change Management process, within the Service Management toolset. Key responsibilities Quality review proposed changes and approve for production implementation. Ensure the quality and timeliness of Change flow. Manage the Change Advisory Board artefacts and chair the meeting effectively. Identify, log, track and implement More ❯

a team serving approximately 750 staff members, ensuring the smooth implementation of the existing IT strategy while managing day-to-day IT operations and maintaining high standards of IT service delivery to safeguard the IT infrastructure. Role and Responsibilities Strategy Implementation: Execute and oversee the existing IT strategy aligned with the firm’s goals, ensuring effective and timely delivery … of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance environment. Service Desk Management: Ensure efficient operation of the service desk, providing outstanding support across multiple offices. Service Delivery: Oversee IT service delivery to meet business needs and SLAs, implementing best practices for IT service management and continuous improvement. Infrastructure and Operations: Lead infrastructure initiatives to ensure robust, reliable systems, compliance with regulations, and effective risk management. Stakeholder Engagement: Collaborate with senior management and stakeholders to understand IT needs and communicate developments effectively. Skills & Qualifications Bachelor’s degree More ❯

Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately … members of staff, ensuring the smooth implementation of our existing IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery … of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices. Service More ❯

include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring effective delivery of IT projects aligned with company goals. Team Leadership: Manage, mentor, and develop IT teams across Service Desk, Security & Operations, and Training, fostering a collaborative and high-performance environment. Service Desk Management: Ensure efficient operation of the IT service desk, providing exceptional support … across multiple offices. Service Delivery: Oversee IT service delivery to meet business needs, adhere to SLAs, and promote continuous improvement. Infrastructure and Operations: Lead initiatives to maintain reliable systems and ensure regulatory compliance, managing operational risks effectively. IT Training: Guide the IT Training team to deliver high-quality programs that enhance digital skills and support technology adoption. Stakeholder … Engagement: Collaborate with senior management to understand IT needs and communicate initiatives clearly. Skills & Qualifications Candidates should possess: Bachelor's degree in Information Technology, Computer Science, or related field. Proven senior IT management experience, preferably within professional services. Strong knowledge of IT service management, infrastructure, and operations. Experience in implementing IT strategies and managing large projects. More ❯

skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Peaple Talent Peaple Talent has partnered with a leading professional service company based in central Cardiff, recruiting an experienced Head of IT to lead their IT function. This critical role will support a team serving approximately 750 staff members, ensuring … the smooth implementation of the existing IT strategy, managing daily IT operations, and maintaining high standards of IT service delivery and infrastructure security. Role and Responsibilities Strategy Implementation: Oversee the execution of the IT strategy aligned with company goals, ensuring timely delivery of IT projects. Team Leadership: Manage and mentor IT staff, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative, high-performance environment. Service Desk Management: Ensure efficient operation of the service desk, supporting staff across multiple offices. Service Delivery: Ensure IT services meet business needs and SLAs, implementing best practices for continuous improvement. Infrastructure and Operations: Lead infrastructure initiatives to ensure system robustness and More ❯

allocation to ensure project and support ticket deadlines are met. Act as a point of escalation for key clients, ensuring satisfaction and building long-term relationships. Collaborate with account management teams to understand client needs and align services accordingly. Participate in client reviews to provide insights on service performance and areas for improvement. Identify opportunities to expand service offerings and improve profitability. Support sales and business development teams with technical expertise during client proposals and onboarding. Develop and implement best practices, frameworks, and methodologies for service delivery. Manage the practice's budget, ensuring cost efficiency and profitability. Report on KPIs, operational performance, and financial metrics to senior management. Align service delivery goals with the company … Proven experience in managing technical teams, preferably within an MSP or IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills More ❯

+ car allowance Contract type: Permanent About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end service design. As theManaged Services Architect, you will play a pivotal role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. … This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will be responsible for ensuring that the technical solutions align with the client's business needs, are scalable … secure, and efficiently delivered as part of a managed service offering You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,"How does that work in practice?"and care deeply about how clientsfeelabout the services they receive-not just the metrics behind them. We want to speak to passionate people who More ❯

Join to apply for the Senior Student Enquiries Advisor role at King's Service Centre 3 days ago Be among the first 25 applicants Join to apply for the Senior Student Enquiries Advisor role at King's Service Centre Department: IT Services - Service Management Location: Newquay, Cornwall, UK Application Deadline: 30 June 2025 Department: IT Services … Service Management Location: Newquay, Cornwall, UK Description Due to expansion of a new team we have the exciting opportunity to announce that we are hiring for a Senior Student Enquiries Advisor. Student Services brings together colleagues who are focussed on helping students to get the information they need quickly and easily and also to engage with their programme … and university life more broadly, through the management of inbound enquiries and service requests, static and dynamic digital content, and outbound communications. Supported by a comprehensive knowledge bank (Student Services Online), you will provide world-class 1st line support to various enquiries from current students, alumni, and third parties, received through online forms, phone calls, and web chat. More ❯

Drive organizational and cultural change to enhance developer productivity through automation, improved workflows, and modern software engineering principles. Value Optimization: Help clients maximize the return on their current IT service management tools and frameworks. Future-Ready Roadmaps: Design progressive strategies that integrate next-generation technologies such as Generative AI and platform-centric models. End-to-End Transformation: Collaborate More ❯

Drive organizational and cultural change to enhance developer productivity through automation, improved workflows, and modern software engineering principles. Value Optimization: Help clients maximize the return on their current IT service management tools and frameworks. Future-Ready Roadmaps: Design progressive strategies that integrate next-generation technologies such as Generative AI and platform-centric models. End-to-End Transformation: Collaborate More ❯

Type: Full Time Location: Remote/Hybrid (Cardiff) About the Role Position Overview: As a Data Analyst, you will play a pivotal role in the operational running of the Service Management Office (SMO) based in Cardiff. In this position, you will have an important role in transforming raw data into valuable insights that drive strategic decision-making across More ❯

Cardiff, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 02.05.2025 Expiry Date: 16.06.2025 Job Description: Peaple Talent has partnered with a leading professional service company based in central Cardiff, recruiting an experienced Head of IT to lead their IT function. This role supports a team serving approximately 750 staff, ensuring the smooth execution … of the IT strategy, managing daily IT operations, and maintaining high standards of IT service delivery and infrastructure security. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy aligned with the company’s goals, ensuring timely delivery of IT projects. Team Leadership: Manage and mentor IT professionals, including the Service Desk Manager, Service Delivery … Manager, and IT Security & Operations Manager. Promote a collaborative, high-performance environment. Service Desk Management: Ensure efficient operation of the service desk, providing excellent support across multiple offices. Service Delivery: Oversee IT service delivery, meeting business needs and SLAs, and implementing best practices for continuous improvement. Infrastructure and Operations: Lead infrastructure initiatives to ensure reliable More ❯

Senior IT Operations Manager - Cardiff Senior IT Operations Manager with strong operational IT experience in heading up an IT team across several areas including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have … of IT Services/Senior IT Operations Manager Hands-on operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management Experience within the legal sector or a professional services environment would be a bonus Ability to implement and lead large … effective and timely delivery of IT projects in a Microsoft cloud environment Manage and mentor the team of IT professionals, including all their managers and team in IT infrastructure, Service Delivery and Service desk - supporting the overall defined IT strategy Oversee and ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple More ❯

Act as the primary point of contact for assigned client accounts, building strong relationships and understanding their IT environment, challenges, and goals. 2. Monitor and analyze client health metrics, service levels, and key performance indicators (KPIs) to proactively identify and address potential issues or areas for improvement. 3. Conduct regular business reviews with clients, presenting insights, recommendations, and actionable … plans to optimize their IT infrastructure, enhance service delivery, and drive operational efficiency. 4. Collaborate with internal teams, including technical support, project management, and sales, to ensure seamless service delivery and coordinated client communication. 5. Provide ongoing training and consultation to clients on best practices, new features, and optimized usage of our managed services and tools. 6. … Gather client feedback, requirements, and insights, and work closely with product and service development teams to inform roadmaps and enhance our offerings. 7. Identify and pursue opportunities for service expansion, upselling, or cross-selling to drive client growth and revenue. 8. Maintain accurate and up-to-date client records, documenting interactions, issues, and resolutions in our customer relationship More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery … of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the business More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery … of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the business More ❯