11 of 11 Service Management Jobs in Wales

Service Delivery Manager | Cardiff | £62,000 + excellent benefits An opportunity has arisen for an experienced Service Delivery Manager to take ownership of business-critical technology services within a complex, regulated organisation. You'll operate at the centre of a multi-supplier technology environment, making sure strategic partners … meet their service commitments and that technical performance translates into dependable outcomes for colleagues. The organisation supports a large, geographically distributed workforce and provides services that must remain resilient around the clock. This position combines supplier governance, operational service management, continual improvement and senior stakeholder engagement. ...

Service Delivery Manager | Cardiff | £62,000 + excellent benefits An opportunity has arisen for an experienced Service Delivery Manager to take ownership of business-critical technology services within a complex, regulated organisation. You'll operate at the centre of a multi-supplier technology environment, making sure strategic partners … meet their service commitments and that technical performance translates into dependable outcomes for colleagues. The organisation supports a large, geographically distributed workforce and provides services that must remain resilient around the clock. This position combines supplier governance, operational service management, continual improvement and senior stakeholder engagement. ...

Title: Service Desk Manager (Internal Applications Only) Location: Cardiff (Hybrid) Contract type: Permanent #LI-Hybrid About the role This position sits within the Service Desk function of the Cloud, Cyber and IT (CCIT) Business Unit and reports directly to the Head of Service Desk. The Service Desk Manager is responsible for the operational leadership, performance and continuous improvement of ARO’s 1st and 2nd Line Service Desk teams. The role ensures the consistent delivery of high-quality support services, achievement of contractual service levels and customer outcomes, and the development of a high ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … ATIA Ltd, The discovery of new potential customers, Creating of new offers for the existing or for new customers, Constant communication with the management of ATIA Ltd company. Advantages of work: Permanent salary + bonuses for new projects (Up to 20,000$ per project), Work from home, Frequent trips ...

opportunity to grow your skills while supporting applications that play a vital role in protecting Wales' environment and communities. Experience using Customer Relationship Management (CRM) systems would be advantageous for this specific role. You'll work closely with colleagues across NRW to understand technical issues and help resolve them … upgrades, known issues, and solutions. You will report to the Application Support Team Leader and work as part of a flexible shift pattern covering service hours from 8am to 6pm. You will also take part in a scheduled rota providing an Out-of-Hours ICT service ...

business systems improvements. What You'll Do: Lead teams responsible for application support, business systems development and testing Drive improvements in governance, processes and service delivery Act as the senior escalation point for business-critical applications Manage and prioritise application change requests and enhancements Oversee the delivery of developments … function Support application strategy and continuous improvement initiatives What You'll Bring: Experience leading application, business systems or software development teams Strong people management and stakeholder management skills Experience introducing governance, structure and best practice into technology functions Strong understanding of the software development lifecycle Good SQL knowledge ...

nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).Your roleHandle incidents and service requests escalated by Level 1 support.Diagnose and resolve L2 incidents relating to telephony, unified communications, and contact center … Wireshark for packet and SIP flow analysis;ITSM tools such as ServiceNow or Jira;Documentation tools such as Confluence or SharePoint.Working Knowledge of IT Service Management (ITSM) software (ServiceNow)We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under ...

large-scale deployment programmes from initiation through to completion, coordinating people, suppliers, logistics, budgets, risks, and technical delivery across geographically dispersed locations. Strong stakeholder-management, governance, and communication skills are essential, alongside sufficient technical understanding to oversee infrastructure installations effectively. Key Responsibilities National rollout leadership: Take … associated infrastructure installations, including Cat6 and Cat6A solutions, containment, and related technologies, ensuring delivery meets the agreed design and quality standards. Stakeholder and customer management: Act as the primary point of contact for customers, suppliers, subcontractors, and internal teams, providing clear communication, managing expectations, and driving timely decisions. Resource ...

Yolk Recruitment in Cardiff seeks a Service Delivery Manager to own the performance of critical technology services within a regulated environment. You will operate at the centre of a multi-supplier ecosystem, ensuring partners meet commitments and that technical performance translates into reliable outcomes for a large, distributed workforce. … This role combines supplier governance, operational service management and continual improvement, with senior stakeholder engagement. #J-18808-Ljbffr ...

change to keep delivery predictable and controlled. Ensuring quality, health and safety and technical standards are maintained. WHAT WE'RE LOOKING FOR: Strong project management experience within national, multi-site IT or data infrastructure environments. Strong experience managing project scope, budgets, schedules, quality, risk, dependencies and change. A good … understanding of the practical challenges involved in delivering projects. Experience using tools such as Microsoft Project, Excel, Smartsheet or similar project management and reporting systems. Excellent communication, negotiation and influencing skills. A proactive and practical approach to problem-solving. The ability to manage multiple workstreams in a fast-paced ...

change to keep delivery predictable and controlled. Ensuring quality, health and safety and technical standards are maintained. WHAT WE'RE LOOKING FOR: Strong project management experience within national, multi-site IT or data infrastructure environments. Strong experience managing project scope, budgets, schedules, quality, risk, dependencies and change. A good … understanding of the practical challenges involved in delivering projects. Experience using tools such as Microsoft Project, Excel, Smartsheet or similar project management and reporting systems. Excellent communication, negotiation and influencing skills. A proactive and practical approach to problem-solving. The ability to manage multiple workstreams in a fast-paced ...