18 of 18 Service Management Jobs in Wales

client is seeking an experienced and driven IT Service Manager to join their team in either Guernsey or Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting to the Senior … services remain reliable, secure, and resilient while being aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Service Delivery Manager - MIM & Problem Position Description At CGI, we help clients transform critical IT services into resilient, high-performing experiences that deliver measurable business value. … Senior Service Delivery Manager specialising in Major Incident Management and Problem Management, you'll shape how complex services perform, lead teams through continual improvement, and build trusted relationships with senior clients and partners. You'll have the autonomy to influence strategy and develop innovative, experience-led approaches ...

Service Delivery Manager Cardiff office 2 days p/week | £400 p/day | 35 hours p/week 1 month initially - short term contract to cover a sabbatical We’re looking for an experienced Service Delivery Manager to lead an IT service delivery function … well-established organisation based in Cardiff. You’ll manage the Service Desk and IT Operations teams , ensuring a high-quality, customer-focused IT service while working closely with internal stakeholders and third-party suppliers. What you’ll be doing Lead, coach and develop the Service Desk ...

Cardiff, UK | Permanent | Full-time | £34,000-£37,000 per year Our client is looking for an experienced Service Delivery Professional to join its Managed Service Team, supporting the delivery of services around its range of products. This is a customer-facing role focused on service delivery … supplier management, SLA performance and continual improvement, working with stakeholders across the UK and Europe. The Role The successful candidate will be responsible for creating, negotiating, implementing, monitoring and improving Service Level Agreements (SLAs), as well as helping to ensure customer requirements are reflected within service ...

Service Delivery Manager £400 Per Day, Inside IR35 Cardiff Hybrid 1-Month Contract Initially Immediate Start Your new company An organisation based in Cardiff. Your new role The Service Delivery Manager will lead and maintain the customer-focused IT service desk and manage the second line team … support services. They will manage the delivery of third-party provided services and implement IT projects with accountability for IT service delivery. Responsibilities Led and managed Service Desk and IT Operations teams, overseeing workload planning, performance management, recruitment, training, and professional development. Owned ...

Service Administrator Location: Caerphilly Salary: £28k Job Type: Hybrid The Role We are looking for an organised and customer-focused Service Administrator to join a busy service team in Wales. This is a varied role supporting customers, engineers and service management to ensure service … working in a fast-paced environment where organisation, communication and attention to detail are key. This is what you'll be doing As Service Administrator , you'll provide essential administrative and coordination support across the service operation. Coordinate and maintain the contract diary, helping to ensure service ...

Contract Type: Permanent; Flexible working, Full-time, Job share, Part-time About the role As an IT Service Management (ITSM) Practice Co-ordinator, you will support the delivery of a wide range of IT Service Management practices, ensuring effective service delivery, operational resilience, and continual … improvement across critical digital services. You will work collaboratively with technical teams and stakeholders to assist in the co-ordination of incidents, changes, service transitions, configuration data, performance monitoring, and reporting activities. Key Responsibilities include, but are not limited to: Contribute to the completion of tasks and activities involved ...

hiring a Service Delivery Professional to join our talented and highly motivated team within Panasonic Connect Toughbook UK. This is a hands‐on, fast‐paced role ideal for someone who is passionate about customers technical products such as our Toughbook’s and the service delivery behind them. Along … with this you will bring a solid foundation of project Service level agreements and driving continual service improvement to support our robust products built for demanding environments. Role Overview The Service Delivery Professional will be part of the Managed Service Team within the Services & Solution Centre ...

critical connectivity and technology services to customers around the world. We are looking for a Network Services Manager to take responsibility for the operational management, administration and commercial oversight of our network and platform-based services. The Challenge: This is a varied role at the heart of our Technical … managed, accurately documented and commercially controlled. From cellular connectivity and satellite communications to video streaming and secure file-sharing platforms, you'll coordinate multiple service streams while working closely with our Technical, Sales and Finance teams and external service providers. What youll lead: Service Management: Maintain ...

Description We are seeking an experienced SAP AMS Manager to lead post-go-live Application Management Services for a large-scale SAP S/4HANA environment. The role will own the AMS operating model, service delivery, SLA/KPI performance, support organisation, transition to steady state, and continuous … improvement. The successful candidate should have strong SAP S/4HANA support experience, ITIL-aligned service management expertise, and experience managing SAP support services within government, defence, or highly regulated environments. Key Responsibilities Own the SAP AMS operating model, including service catalogue and L1–L3 support structure. ...

project meetings, workshops, and steering committees, documenting actions and decisions Monitoring project risks, issues and changes, escalating where needed Supporting resource planning and capacity management activities across the IT portfolio Delivery Framework & Governance Champion adherence to IT project delivery methodologies, governance and best practice Ensuring projects comply with established … templates, reporting standards and project controls Supporting portfolio reporting by consolidating project status updates, KPIs, milestones and delivery metrics Driving continuous improvement of project management processes and delivery governance Assisting in the development and implementation of PMO and project governance frameworks Supporting audit, compliance and regulatory requirements relating ...

Borders and Trade (B&T) business area. Job Description The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties. This … level security clearance. Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

Itchyfeet Recruitment Agency is seeking an experienced IT Service Manager for client teams in Guernsey or Jersey. You will lead day-to-day ITSM governance, ensure reliable services, and collaborate with Security, Resilience, and third-party suppliers to deliver excellent outcomes. The role focuses on improving service delivery ...

Establish and maintain an effective enterprise-wide data governance framework Lead the Data Governance Committee Drive improvements in data quality, controls and master data management Oversee data warehouse, ETL, reporting, analytics and visualisation capabilities Ensure data platforms are secure, resilient, scalable and aligned with wider technology strategy Develop … enhance management information, business intelligence and analytics capabilities Ensure regulatory data is managed and reported accurately and in line with applicable requirements Provide assurance to senior leadership, committees, auditors and regulators regarding data governance, controls and management Support compliance with applicable data protection legislation and industry standards Build ...

DVLA is looking for an ITSM Practice Co-ordinator to support the delivery of IT Service Management across critical digital services. You will help co-ordinate incidents, changes, service transitions, configuration data, performance monitoring and reporting with technical teams and stakeholders. You should show initiative, strong communication ...

fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more! Key Responsibilities: Passenger Experience & Complaints Lead and manage the Passenger Experience … Oversee the end-to-end complaints process across all regions. Investigate high-risk, complex or sensitive passenger complaints. Ensure complaints are resolved within agreed service levels and quality standards. Review complaint outcomes to ensure consistency, fairness and accuracy. Act as the escalation point for complex passenger concerns. Lead ...