15 of 15 Service Management Jobs in Wales

purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing. Build resilience for individuals and our teams. Job description Job responsibilities The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff … remain unchanged. NHS band 6 : Salary £38,682 - £46,580. Fixed Term Contract: 2 years. Closing date : 23rd November 2025 Full time: 37.5 hours per week The OneEPR Technical Service Specialist will work alongside existing team members in the Technical Service Team who hold the same role. Over the course of the fixed-term contract, you will focus … on supporting EPR workstreams, integrating new infrastructure and solutions, while migrating and decommissioning legacy systems as directed by the Technical Service Lead (OneEPR). As OneEPR is an evolving project with currently undefined boundaries, this role aligns with the standard Technical Service Specialist job description. To effectively collaborate with existing staff in delivering the OneEPR programme, you will More ❯

Technical Business Analyst ITSM/EUC/Service Management Initial 5 Week Contract (Apply online only) per day, Outside IR35 Hybrid - Some site visits to Cardiff and Basingstoke Start ASAP! Our exclusive Consulting partner urgently requires the services and a Contract Business Analyst with strong ITSM, EUC and Service Management experience. This project is an As … Is discovery piece, within the EUC area - IT service/IT ops! We need a Contract Technical Business Analyst to come in and run workshops with 5/6 different members of the team to understand their role, responsibilities, activities they complete, and how much time on project work and BAU. BAU is the completion of different tickets, in … tech they use to complete the process, and if there are hand offs to other departments or third parties and what these are. We need a BA with a Service Management background, who can give recommendations on where clear bottlenecks and issues with the as-is process. Interested? Please apply by submitting your latest CV for immediate review More ❯

Technical Business Analyst ITSM/EUC/Service Management Initial 5 Week Contract £(Apply online only) per day, Outside IR35 Hybrid - Some site visits to Cardiff and Basingstoke Start ASAP! Our exclusive Consulting partner urgently requires the services and a Contract Business Analyst with strong ITSM, EUC and Service Management experience. This project is an As … Is discovery piece, within the EUC area - IT service/IT ops! We need a Contract Technical Business Analyst to come in and run workshops with 5/6 different members of the team to understand their role, responsibilities, activities they complete, and how much time on project work and BAU. BAU is the completion of different tickets, in … tech they use to complete the process, and if there are hand offs to other departments or third parties and what these are. We need a BA with a Service Management background, who can give recommendations on where clear bottlenecks and issues with the as-is process. Interested? Please apply by submitting your latest CV for immediate review More ❯

Service Delivery Manager Salary: £45,000 – £60,000 + up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We’re looking for a Service Delivery Manager to their team and play a key … get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It’s a hands-on role where you’ll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly. What You’ll Do Be the main point of contact … for service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service reviews and improvement plans Keep services commercially viable while delivering great value Support ongoing development of service tools and processes More ❯

Job summary PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managingand processing in line with agreed … incident management processes and progressing prescribed change requests to completion. The post holder will be expected tomaintaina knowledge and understanding across the range of duties so that all functions can bemaintainedduring periods of staff absence. The post holder will be expected to maintain a knowledge and understanding across the range of duties so that all functions can be maintained … duties of the job To resolve incidents/faults and user support issues to the satisfaction of the end user. To respond to user queries ina timelyandaccuratemannerin accordance withagreed service levels. To resolve problems from first principles andpast experience. Gain a sufficient level of knowledge of the nominated systemsin order torespond to user queries by shadowingappropriate teammembers. Maintain and More ❯

strategy in alignment with company goals, and Group Minimum Requirements (GMR). Lead the planning and execution of IT projects, ensuring timely delivery, stakeholder engagement, and measurable outcomes Budget Management Develop and implement the annual IT strategy in alignment with company goals and Group Minimum Requirements (GMR) Own and manage the annual IT budget, including forecasting, cost control, and … based on CIS security controls) and NIST Frameworks. Development and review of IT policies and procedures Lead internal (e.g. GMR, system) and external audits (e.g. Cyber Essentials Plus) Infrastructure & Service Management Oversee the performance, maintenance, and security of IT infrastructure, including networks, servers, cloud platforms, and end-user devices Ensure robust disaster recovery and business continuity plans are … in place and regularly tested Manage service desk operations and ensure timely resolution of technical issues Leadership & Development Lead, mentor, and develop the IT team, fostering a culture of collaboration, accountability, and continuous learning Stakeholder Engagement Act as the primary liaison between the company and Group IT Director Build strong relationships with internal stakeholders to understand business needs and More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support … continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support … continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong More ❯

Technology is seeking a highly skilled and proactive IT & OT (Operational Technology) Asset Analyst to join their clients IT Commercial and Contracts Team. This pivotal role within the IT Service Management function is essential for managing the end-to-end lifecycle of all IT and OT assets, including hardware, software, licenses, and other technology-related items. The IT … OT Asset Analyst will ensure assets are tracked, maintained, and optimised throughout their lifecycle, ensuring compliance with policies, industry standards, and regulatory requirements while driving continuous improvement in asset management practices. Day-to-day of the role: Assist in maintaining accurate records for both IT and OT assets across multiple platforms, ensuring comprehensive data is available in asset management … Manager in managing the full lifecycle of IT and OT assets, from procurement to decommissioning, ensuring all relevant asset information is captured and updated regularly. Help ensure that asset management processes comply with policies and relevant regulations, assisting in generating reports related to asset health, utilization, and lifecycle status. Work with third-party vendors and suppliers in procurement, maintenance More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands … disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. Location: North Wales including Anglesey We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service More ❯

Customer Service Team Lead Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the … the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned with business objectives. … ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join a thriving business where you will More ❯

site as needed, collaborating closely with other engineers and support staff to deliver reliable and efficient solutions. Key Responsibilities Provide 2nd/3rd line technical support for incidents and service requests. Troubleshoot and resolve hardware, software, and network-related issues. Administer and maintain Microsoft 365, Active Directory, and Windows Server environments. Support end-users with technical queries in a … professional and friendly manner. Visit client sites to perform installations, maintenance, and troubleshooting. Document all technical issues, fixes, and solutions in the service management system. Escalate complex issues when required, ensuring SLAs are met. Mentor and assist junior team members in their development. Participate in an on-call rota to provide out-of-hours support. Skills & Experience Required … Proven experience in a technical engineering or IT support role. Strong knowledge of: Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID) Active Directory, Group Policy, and user/group management Networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls) Virtualisation (RDP, Hyper-V) and endpoint management tools Excellent problem-solving and communication skills. Ability to explain technical issues More ❯

in ensuring the provision of a high quality and cost-effective Switchboard Service. Responsible for the smooth and efficientrunning of all aspects of Switchboard Services including staff and incident management, as well as supporting the Switchboard systemsin accordance with Health Board and departmental telephony standards and procedures.o Work closely with the Head of Digital Business & Engagement and Digital Services … where necessary,and acting with tact and diplomacy when dealing with sensitive or contentious issues. Main duties of the job Produce regular reports both for Digital Services and relevant management teams and committees, including Infographics, statisticalinformation, graphics and templates. Provide assistance to users to enable them to make the most effective use of digital systems and equipment and to … Co-ordinate and manage staff which will include; managing sickness absence; recruitment & selection; induction training; deliveringtraining to staff in the workplace; undertaking PADR's for staff under their line management, monitoring KPI's and dealing with anycompetency issues within the team. Be involved in and manage the introduction of new telephony systems, paging and other systems as required About More ❯

in ensuring the provision of a high quality and cost-effective Switchboard Service. Responsible for the smooth and efficientrunning of all aspects of Switchboard Services including staff and incident management, as well as supporting the Switchboard systems in accordance with Health Board and departmental telephony standards and procedures.o Work closely with the Head of Digital Business & Engagement and Digital … maintained where necessaryand acting with tact and diplomacy when dealing with sensitive or contentious issues. Main duties of the job Produce regular reports both for Digital Services and relevant management teams and committees, including Infographics, statisticalinformation, graphics and templates. Provide assistance to users to enable them to make the most effective use of digital systems and equipment and to … Co-ordinate and manage staff which will include; managing sickness absence; recruitment & selection; induction training; deliveringtraining to staff in the workplace; undertaking PADR's for staff under their line management, monitoring KPI's and dealing with anycompetency issues within the team. Be involved in and manage the introduction of new telephony systems, paging and other systems as required. About More ❯

you have proven experience in IT support or a related field? Do you have knowledge of mobile device operating systems (iOS, Android)? Have you got experience with mobile device management (MDM) platforms? This is desirable. Do you have experience with field service management software and working in aregulated industry? Do you have proven knowledge of relevant health … for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯