4 of 4 Service Management Jobs in Stoke-on-Trent

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Leadership and Strategy: Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver … IT services to meet the needs of the company, including service management, planning, and support processes. Technical expertise : Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Project Management : Oversee the planning, implementation, and tracking of specific short-term and long-term … projects. Team Management : Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Business Leadership: Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Budget Management More ❯

Who we are looking for An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required. As an experienced Engineer, you will provide support to the Business and work closely … device management. Networking experience including DNS and DHCP Configuration, TCP/IP, Networking Principles, VPN Troubleshooting and Firewall Basics Commercial experience working within a service management function. Technical ability to support and maintain hardware and peripheral devices. Experience of using an ITSM Tool for tracking, change, incident and … and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation. Deploying and Imaging end user computer hardware and deploying software packages. Identifying and contributing to Service Improvement opportunities. “By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - http:// More ❯

the health, performance and availability of critical systems, directly impacting operational efficiency. Using your engineering expertise, you will implement solutions that enhance reliability, including service instrumentation with tools such as Open Telemetry, improve logging practices and develop features for maintainability. You will also help engineer tools and automation for … effective service management. Collaboration is key, working across multiple functions to integrate reliability and observability best practices into the software development life cycle. By supporting governance standards set by the central teams, you will foster a culture where these principles are integral to development. Your contributions will ensure our … systems meet user demands and enhance overall service performance. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred skills and experience Excellent knowledge of Site Reliability Engineering principles, including the creation and management of effective Service Level Indicators (SLI) and More ❯