16 of 16 Service Manager Jobs in Birmingham

Hybrid - Service Manager - ITIL Locations : Manchester, Birmingham, Swindon, Bristol About Our Client The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading … s Government - we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we're dedicated … the UK in HMG Estate and in some of the most iconic buildings and departments, with an aim to expand this further over the coming years. The GovPass IT Service Manager is a critical role in the operation of GovPass across the HMG Estate. As a Service Manager you will be responsible for the More ❯

IT Service Desk Manager Location : Birmingham, B15 1LZ Hours per Week : 35 Term : Permanent Salary : £57,433 per annum We're modernising the way we deliver technology services - and we're looking for a confident, customer-focused, technically experienced IT Service Desk Manager to lead our 1st and 2nd Line Support teams through this … next phase of improvement and innovation. This is your opportunity to take ownership of a high-performing team, drive a culture of service excellence, and play a pivotal role in enhancing the IT experience for more than 1,000 colleagues across our organisation. The Role You'll lead the day-to-day operations of our Service Desk and … Technical Services Team - managing people, processes, and performance to ensure colleagues receive a responsive, high-quality service, no matter where they're based. Key responsibilities include: Coaching and developing a skilled team of Service Desk Analysts and Technical Service Engineers. Acting as the senior point of escalation for complex support queries. Embedding a proactive, data-driven approach More ❯

We are seeking a skilled and experienced ITSM Specialist to lead the consolidation of two IT Service Management (ITSM) platform instances into a single, unified solution. The ideal candidate will have hands-on experience with Freshservice or similar tools (e.g., ServiceNow, Jira Service Management) and a strong background in ITIL practices, data migration, system configuration, and stakeholder engagement. … performance monitoring, issue resolution, and user feedback incorporation. Required Skills & Experience: * Strong ITSM system administration, configuration, and support experience* Proven experience merging or migrating ITSM systems (Freshservice, ServiceNow, Jira Service Management, or similar).* Deep understanding of ITIL v3 or v4 principles and their application in real-world service management scenarios.* Strong knowledge of ticketing workflows, CMDB, automation More ❯

The team you'll be working with: Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. About Us NTT DATA is one of the world's largest Global Security services providers with over 7500 Security SMEs and Integration … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you'll be doing; Using your background in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer … or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly service review reports. Support Senior Service Delivery More ❯

SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to … build dedicated support teams for customers based on technical environment & service requirements. The TSM will also be involved in new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role requires participation in a Duty Manager rota and acting as Incident Manager during P1 incidents. This is … a full-time, permanent position, which can be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate should be able to work both on customer sites and remotely. Responsibilities: Support SDMs in managing the support service to meet SLA requirements More ❯

IT Service Integration Manager – Hybrid/Birmingham – Contract – Outside IR35 VIQU have partnered with an organisation based in the West Midlands, who are seeking an IT Service Integration Manager for an initial 6-month contract. Role overview: This IT Service Integration Manager role is pivotal to ensuring the successful integration of … IT services, systems, and processes across multiple business areas. The IT Service Integration Manager will safeguard operational continuity and ensure IT services align with strategic business objectives. You will: Lead the management and delivery of IT services at a senior level, ensuring alignment with strategic goals and organisational requirements. Oversee the integration of diverse IT systems, processes … and services. Work closely with third-party suppliers and consultancies to ensure services are delivered to the required standards. Ensure all service requirements, contractual obligations, SLAs, and KPIs are met consistently. Prepare, plan, and execute transition and integration phases to maintain operational efficiency throughout. Key skills & experience: Proven experience in managing IT service integration during periods of significant More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support … benefits, and the opportunity to work with a market leader in Endoscopy reporting systems. About the Role: Reporting to the Technical Director, you will oversee the entire lifecycle of service desk tickets using Halo PSA, ensuring a prompt, efficient, and customer-focused support experience. You’ll play a key role in service improvement, analytics, and team coordination — directly … impacting the experience of NHS and private healthcare clients. Key Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and More ❯

REF/104572 Co-operative Services Manager Homes & Communities department £39,980.65 per annum + £1,680 car allowance 37.5 hours per week About the role An exciting opportunity has arisen in the Homes & Communities department managing our co-operative team. The team provides a high-quality housing service to a portfolio of co-operative properties across … Birmingham and Walsall in accordance with individual Housing Management Contracts. You will ensure a coordinated service delivery approach to identified housing management tasks associated with income management, allocations and lettings, breaches of tenancy, resident engagement and the recording of reports of repairs and maintenance jobs on the housing management system to deliver excellent customer service to residents. You … verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). More ❯

Homes & Communities Income Services Manager REF/97556 Holliday Street,Birmingham £46,000per annum (plus £1,680car allowance) 37.5 hours per week Permanent About the role We are currently looking to recruit an experienced and self-motivated Income Management Manager who will focus on maximising the collection of rent, recover arrears, coordinate and control legal action … verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). More ❯

type: Permanent THE ROLE Are you an energetic and motivated leader with a passion for technology and delivering exceptional customer experiences? We're looking for an experienced Professional Services Manager to take ownership of our professional services function. In this key leadership role, you'll be responsible for managing and developing our professional services team while working closely … with our sales team and clients. You'll play a pivotal role in overseeing the delivery of a wide range of IT service solutions, ensuring projects are delivered effectively and clients receive the highest level of service. If you're a team player with a proven track record of leading high-performing teams and driving customer satisfaction, we want … car or car allowance) HOW TO APPLY Please send your CV and covering letter to the email address in confidence and include the name of the role ( Professional Services Manager ) in the subject of your email. Alternatively, you can apply via LinkedIn Applications. More ❯

type: Permanent THE ROLE Are you an energetic and motivated leader with a passion for technology and delivering exceptional customer experiences? We’re looking for an experienced Professional Services Manager to take ownership of our professional services function. In this key leadership role, you’ll be responsible for managing and developing our professional services team while working closely … with our sales team and clients. You’ll play a pivotal role in overseeing the delivery of a wide range of IT service solutions, ensuring projects are delivered effectively and clients receive the highest level of service. If you’re a team player with a proven track record of leading high-performing teams and driving customer satisfaction, we want … car allowance) HOW TO APPLY Please send your CV and covering letter to the email address in confidence jobs@rightdigitalsolutions.com and include the name of the role ( Professional Services Manager ) in the subject of your email. Alternatively, you can apply via LinkedIn Applications. #J-18808-Ljbffr More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Security Service Manager Function: Cyber Security Unit: Networks Location: Snowhill, Birmingham, United Kingdom Salary: Competitive with Great Benefits The role holder will own the complete security service management of a security sub domain by maximising the potential of … the security capabilities within that, which form our overall security architecture. The role will include making sure security service management is documented clearly and able to communicate our position for each security domain capability. This will ensure that we are actively pre-empting trends to help shape our future direction by continuously driving improvement to get the very best … products and services that we provide. The role will provide analytics and insights to drive the right decisions in both short and long term scenarios by utilising expert security service management knowledge. This is a great opportunity to be part of a dedicated security architecture team that own, drive and shape security strategies today and into the future. This More ❯

Work on some of the Midlands largest deals Gain cross-border transaction experience About Our Client Our client is a 'Big 4' accounting firm with a Birmingham office. Job Description You will be able to draw on your past experience More ❯

Cybersecurity Issue/Risk Service Manager page is loaded Cybersecurity Issue/Risk Service Manager Apply locations Birmingham, England, United Kingdom Krakow, Lesser Poland, Poland time type Full time posted on Posted Yesterday job requisition id R Location: Birmingham, England, United Kingdom Job ID: R Date Posted: 2024-07-17 Company Name: HITACHI ENERGY … UK LIMITED Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: Yes Job Description: To grow Cybersecurity team we are lookinng for: Global Cybersecurity Risk Service Manager location: Remote from Poland, remote from UK Responsibilities: Owns the services related to Cybersecurity Risk Management: Iidentify core requirements for Risk Management in cooperation with stakeholders Develops requirements … and services. Experience in Risk Management aligned to certification requirements (ISO27001, ISO31000 or similar) required Knowledge of relevant security/governance frameworks (NIST CSF, ISO27001, CobiT, ) required Experience in service build up a plus Security Governance/Risk Management certification (CISSP, CGEIT, CISM, CRISC ) is a plus Qualified individuals with a disability may request a reasonable accommodation if you More ❯

you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Service Development Team! Softcat's Service Development team is in place to develop, introduce and improve the IT services that we offer our customers. The role of the team … is to research new potential service offerings and bring them to life by working with the wider organisation. Success. The Softcat Way. Softcat is a major UK success story in technology solutions. We're a £1 billion+ pa turnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our … employees first. Our success is down to our people – and the platform we give them to prove their potential. As a Service Development Product Manager, you will be pivotal in the development and delivery of the services roadmap. Within a cross-functional, self-managing project team, you will be the custodian of each service during its More ❯

and information. Our client is a leading FMCG Distributor, who are currently recruiting for an experienced Health & Safety and Environmental professional as they look to recruit a Depot Services Manager for their site in Worcester. As Depot Services Manager, you will help make sure the depot is a safe and enjoyable place to work by administering … Liaise & monitor facilities contractors while they are on site, e.g. pest control, waste contractor, environmental contractors and ensure any actions resulting are completed. The Ideal Candidate for Depot Services Manager: Good knowledge of operational processes and standards, and how these are applied practically. You will have knowledge of Health and Safety, Environmental Management and Food Standards. You will More ❯