Umbrella Engagement - Service Transition/Service Introduction Manager - 3 days on site in the North West Successful candidate will have a thorough knowledge in all aspects of Service Transition/Introduction Lifecycle. In addition - the successful candidate will need to have experience in the following; Knowledge of Project Management Principles General Knowledge of IT Infrastructure … Technologies In depth understanding of Service Management principles eg Change and Release management - ideally holding a recent ITIL accreditation Outstanding Stakeholder Management skills Highly likely to have worked as a Transition/Introduction Manager in medium/large sized fast paced organisations with multiple business units spread across multiple locations Reasonable Adjustments: Respect and equality are core More ❯
Umbrella Engagement - 6 months - North West - 3 days per week on site in the North West. Looking for an experienced ITIL Accredited Service Delivery Manager - with either a strong background in Problem and Major Incident Management. Must have outstanding communication skills and have worked in medium/large sized organisation. Must also have experience in Managing ServiceMore ❯
Ellesmere Port, Cheshire, North West, United Kingdom
La Fosse
We have partnered with a company who are seeking an experienced SAP Service Delivery Manager to take ownership of global BAU support operations for SAP, with a particular focus on S/4HANA. With 18 months left in a significant S/4HANA transformation journey, this role offers the opportunity to shape the future of SAP service … processes, acting as the escalation point for support-related issues. Manage vendor relationships for SAP support and Application Management Services (AMS). Drive continuous improvement through KPI monitoring and service optimisation. Ensure compliance with internal controls, audit requirements, security standards, and licensing regulations. Lead SAP change and release management processes. Provide strategic direction for BAU SAP projects. Line manage … technical stakeholders. Knowledge of SOx-compliant environments. Budget management experience. Why Join? This is a pivotal opportunity to take a leadership role in a large-scale SAP transformation, ensuring service excellence while supporting the final stages of an S/4HANA journey. If you are a driven leader who thrives in complex, global SAP environments, we would love to More ❯
full 24/7 ITPS coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department is essential to ensure seamless … improvements and ensuring continuous progress. Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and other teams within Operations. Collaborate … required by your line manager. Complete two-night shifts per month to assess and optimize workload management during overnight operations. Requirements Experienced in an MSP environment. Proficient in customer service within a technical environment. Minimum of 3 years of experience in a management role, preferably with direct supervision of multiple teams in a Service Desk style environment. Proven More ❯
full 24/7 ITPS coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department is essential to ensure seamless … improvements and ensuring continuous progress. Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and other teams within Operations. Collaborate … required by your line manager. Complete two-night shifts per month to assess and optimize workload management during overnight operations. Requirements Experienced in an MSP environment. Proficient in customer service within a technical environment. Minimum of 3 years of experience in a management role, preferably with direct supervision of multiple teams in a Service Desk style environment. Proven More ❯
