13 of 13 Service Manager Jobs in Hampshire

Own It : We take responsibility and deliver with integrity. Doo The Extraordinary : We go beyond expectations to achieve the remarkable. About the role As Service Delivery Manager, you will be responsible for ensuring the efficient and effective delivery of our Managed Services offering to our clients. You … will oversee service operations, manage client relationships and ensure our service level agreements are met and exceeded. You will always be looking for ways to continuously improve our service delivery processes. You will serve as the key point of contact for clients, driving customer satisfaction, operational excellence … essential for fostering collaboration and ensuring team and client satisfaction. This role reports into the Chief Operations Officer. Domain Knowledge Strong understanding of IT Service Management (ITSM) frameworks such as ITIL and how to effectively implement and deliver them to clients. Strong knowledge of software development lifecycle, ensuring alignment More ❯

Service Transition Manager - 12 Month FTC Up to £57,000 (depending on experience) Based in Hampshire Hybrid Working Our client is a leading University in South East of England. They are offering an exceptional opportunity to join their Service Transition Team within the IT department on … a 2 year FTC. As a Service Transition Manager, you will own, develop, and champion the Service Transition process, including change, release, and deployment processes. Your role ensures that IT services are operable, recoverable, and maintainable by Service Delivery teams and transition effectively to operational … support. You will lead the transition of major projects into production, ensuring all service governance and support elements are accepted and seamless. Role and Responsibilities: Ensure the successful transition of services and products from development into operational support, enabling the organisation to get the maximum possible value from its More ❯

We are currently recruiting for a recognised IT Consultancy for the role of Service Delivery Manager . This is an exciting opportunity to join a fast-growing organisation delivering infrastructure-led solutions across secure, high-stakes environments, including public sector and national security priorities. With ambitious growth … plans and a reputation for technical excellence, this business offers a dynamic setting for a driven professional to shape and lead service delivery. What you’ll be doing: Oversee the smooth transition of projects into managed service, ensuring effective handover from project teams through a structured service … readiness process Lead the planning, execution, and optimisation of IT services to support business objectives and exceed customer expectations Proactively identify and resolve potential service issues to minimise disruption and maintain service continuity Drive continuous service improvement initiatives with a focus on efficiency, quality, and delivering measurable More ❯

Service Transition Manager - 12 Month FTC Up to £57,000 (depending on experience) Based in Hampshire Hybrid Working Our client is a leading University in South East of England. They are offering an exceptional opportunity to join their Service Transition Team within the IT department on … a 2 year FTC. As a Service Transition Manager, you will own, develop, and champion the Service Transition process, including change, release, and deployment processes. Your role ensures that IT services are operable, recoverable, and maintainable by Service Delivery teams and transition effectively to operational … support. You will lead the transition of major projects into production, ensuring all service governance and support elements are accepted and seamless. Role and Responsibilities: Ensure the successful transition of services and products from development into operational support, enabling the organisation to get the maximum possible value from its More ❯

Service Transition Manager Southampton - Hybrid - 2 days a week £500 - £600 per day - Inside IR35 We're working with a market leading organisation in the infrastructure and services space. They're looking for a Service Transition Managerto join their team. You'll play a key role … in ensuring smooth handover of services into support, acting as the bridge between project delivery and operations. You'll need strong experience in IT service transition or change delivery, ideally within a complex or outsourced environment. A solid understanding of ITIL and cloud-based services is essential. Key skills … experience: Proven background in IT Service Transition or Change/Release Management Strong grasp of ITIL processes across Incident, Problem, Change & Configuration Experience working with third-party suppliers and cloud platforms (IaaS, PaaS, SaaS) Please apply for more information. More ❯

to go through this clearance. This position will be working out of our site near Farnborough. Your future duties and responsibilities As our IT Service Delivery Manager, you will be responsible for ensuring that all IT service commitments are met, processes are optimized, and customer satisfaction … leverage your strong technical background and excellent communication skills to manage teams and projects, ensuring that our IT services consistently exceed expectations. Key Responsibilities Service Management: Oversee the delivery of IT services in alignment with agreed service level agreements (SLAs) and key performance indicators (KPIs). Client Engagement … Act as the primary point of contact for clients and internal stakeholders, managing IT service issues, escalations, and performance. Continuous Improvement: Develop and implement service improvement plans to address concerns and elevate service quality. Process Optimization: Oversee and enhance ITIL-based service management processes, including incident More ❯

every customer, and create a workplace where all colleagues are proud to belong. As we grow our business, we need a dynamic Network Services Manager to join our team and help us achieve our goals. The Network Platform team at Specsavers owns and develops the strategic network roadmap … Network Platform. We continuously review the industry and market, testing new concepts and technologies that can add value to Specsavers. As the Network Services Manager, you will lead a team of Network Analysts who act as the first line of escalation for network-related incidents and events. You … You will proactively mitigate risks by reviewing analytics on network metrics using Meraki Dashboards and other network observability toolsets. Additionally, you will oversee the service performance of global network managed services, advocating for regional service teams on continuous improvement initiatives. You will manage risks, issues, and escalations, monitor More ❯

in touch today and let talk about how we can fast track your career! The Job AVI-SPL provides a portfolio of Onsite Managed Service (OMS) and Video Solutions to multi-industry clients globally. This role is accountable for the management and support of one or more OMS accounts. … Managing the onsite teams, the quality of service, the customer relationship and responsible for all aspects of post-sale service and support. It requires a proven leader, unflustered in the face of customer issues, experienced at identifying/leading high-performance individuals, comfortable working with a wide variety … customer satisfaction. Day-To-Day Responsibilities: Account Management Complete ownership of assigned accounts ensuring best-in-class service. Develop, adopt and deliver best practice service levels across all teams. Identify, agree and own a progressive Continuous Service Improvement (CSI) programme with customer account and drive change in tandem More ❯

in touch today and let talk about how we can fast track your career! The Job AVI-SPL provides a portfolio of Onsite Managed Service (OMS) and Video Solutions to multi-industry clients globally. This role is accountable for the management and support of one or more OMS accounts. … Managing the onsite teams, the quality of service, the customer relationship and responsible for all aspects of post-sale service and support. It requires a proven leader, unflustered in the face of customer issues, experienced at identifying/leading high-performance individuals, comfortable working with a wide variety … customer satisfaction. Day-To-Day Responsibilities: Account Management Complete ownership of assigned accounts ensuring best-in-class service. Develop, adopt and deliver best practice service levels across all teams. Identify, agree and own a progressive Continuous Service Improvement (CSI) programme with customer account and drive change in tandem More ❯

in touch today and let talk about how we can fast track your career! The Job AVI-SPL provides a portfolio of Onsite Managed Service (OMS) and Video Solutions to multi-industry clients globally. This role is accountable for the management and support of one or more OMS accounts. … Managing the onsite teams, the quality of service, the customer relationship and responsible for all aspects of post-sale service and support. It requires a proven leader, unflustered in the face of customer issues, experienced at identifying/leading high-performance individuals, comfortable working with a wide variety … customer satisfaction. Day-To-Day Responsibilities: Account Management Complete ownership of assigned accounts ensuring best-in-class service. Develop, adopt and deliver best practice service levels across all teams. Identify, agree and own a progressive Continuous Service Improvement (CSI) programme with customer account and drive change in tandem More ❯

Apply today and become part of Team Anchor, we are excited to be a part of your journey. Job Description Job Role: Soft Services Manager (Security & Cleaning) Status: Permanent, Full Time Working Hours: 40 hours per week (average) Salary: £32,933.43 per annum Location: Fareham Reporting to: Regional … a prestigious Shopping Centre in Fareham. The successful applicant will be responsible for overseeing the security and cleaning operations, ensuring the highest standards of service delivery, customer service, and compliance. Managing a diverse team, you will work closely with the Centre Management team to create a safe, clean … and welcoming environment for visitors, tenants, and staff. Main Responsibilities: Oversee and manage day-to-day security and cleaning operations, ensuring smooth service delivery across the site. Lead and support a team of security and cleaning staff, ensuring effective rostering, welfare checks, and ongoing training to maintain high service More ❯

Job Title: Client Services Manager Location: Hybrid working with commutable distance to Portsmouth or London We're looking for an experienced Client Services Manager to join a growing team that supports IT services across a wide client base. You'll be the main point of contact … for customers, ensuring service delivery meets expectations and issues are handled professionally and promptly. Visiting London and Portsmouth weekly, you will be working closely with clients on site as well as working with the warehouse in Portsmouth to understand hardware requirements. What you'll be doing: Act as the … bridge between the customer and internal teams Manage customer relationships and expectations across service delivery Monitor service levels, resolve satisfaction issues, and provide regular updates and reports Work alongside delivery and technical teams to implement new services Identify opportunities to improve service and strengthen client relationships What More ❯

Audio Visual Technical Services Manager - South Are you ready to elevate your career in a dynamic and supportive environment? We are on the hunt for a seasoned professional to become the advanced technical support and escalation point of contact for audio-visual (AV) challenges that exceed typical expertise. … As the linchpin of the technical team, you will empower Helpdesk engineers, Field Service Engineers, and customers by expertly tackling intricate post-project technical issues, system redesigns, and escalated service requests. Join this team and become the trusted expert everyone turns to! Key Responsibilities: Lead Technical Escalations: Serve … as the primary escalation point for complex AV issues, guiding Helpdesk, Field Service Engineers, and customers to effective resolutions. Innovate and Improve: Execute programming changes, DSP redesigns, and technical corrections post-project, fostering continuous improvement. Drive Efficiency and Satisfaction: Manage AV-related escalations through the Helpdesk, ensuring swift resolutions More ❯