5 of 5 Service Manager Jobs in Northern Ireland

Role: Service Desk Manager Location: Belfast, UK Job Type: Full Time Job Description Onsite role, Belfast, Full time position, 3-5 days per week in office (not shift) Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central … authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital … capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Service Desk Manager to deliver the effective global operation of the ASPIRE service desk, 24/7, ensuring exceptional IT support services are delivered in alignment with ITIL practices and organizational goals. More ❯

home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Service Delivery Manager Location: Based in Belfast Our Opportunity We currently have an opportunity based out of our Belfast site for a Service Delivery Manager (SDM). Service Delivery Managers are responsible for co-coordinating the delivery of services into key customers. These services range from providing Software and Hardware upgrades to Customers, providing Spares and Repairs, to the provision of a capability. The SDM plays a vital role in developing the business as a long-term progressive service provider, building … customer relationships, acting as the bridge between the Customer and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. More ❯

Senior Service Delivery Manager Position Description Are you a passionate Senior Service Delivery Manager looking to work on impactful projects that improve lives while being part of a globally recognised, award-winning employer? If so, discover where complex meets meaningful, and join CGI as a Senior Service Delivery Manager in the … All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a Senior Service Delivery Manager within CGI's Scotland & Northern Ireland Business Unit, you will be integral to driving service excellence for a key public sector client. This is … a high-impact role where you will take ownership of delivering a new and transformed IT solution. You'll work alongside CGI and client stakeholders to ensure service performance exceeds expectations, aligning with both business needs and contractual obligations. You will lead the delivery of managed services, monitoring performance through key service metrics and proactively managing risks, escalations More ❯

SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to … build dedicated support teams for customers based on technical environment & service requirements They will also be involved with new customer onboarding, ensuring that the technical support teams are ready and that there is sufficient capacity so as not to impact general service delivery. The TSM is required to participate in a Duty Manager rota and perform … Incident Manager role on P1 incidents. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European timezones may also be considered. The successful candidate will also need the ability to work both on a customer site and as part More ❯

is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team Overview: The Reference Data Services Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others … hiring, disciplinary and terminations and may include budget approval. This role is for an experienced operational manager with a strong record of accomplishment of delivering high quality service to internal and external clients of a large banking services organization. In addition to the day to day management of the Data and Regulatory Documentation Operations team. Key areas More ❯