Cardiff, Butetown Community, South Glamorgan, United Kingdom
IntaPeople
Service Delivery Manager Salary: £45,000 – £60,000 + up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We’re looking for a Service Delivery Manager to their team … get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It’s a hands-on role where you’ll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly. What You’ll Do Be the main point of contact for … service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service reviews and improvement plans Keep services commercially viable while delivering great value Support ongoing development of service tools and processes Travel to More ❯
Cadiff, Butetown Community, South Glamorgan, United Kingdom
IntaPeople
Service Delivery Manager Salary: £45,000 – £60,000 + up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We’re looking for a Service Delivery Manager to their team … get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It’s a hands-on role where you’ll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly. What You’ll Do Be the main point of contact for … service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service reviews and improvement plans Keep services commercially viable while delivering great value Support ongoing development of service tools and processes Travel to More ❯
source. Our goal is to provide peace of mind to our clients, knowing they are secured by a partner they can trust. We’re seeking a proactive and driven Service Delivery Manager to join our growing team. As a key member of the Sales and Client Delivery function, you will be responsible for ensuring the effective delivery … of our services, acting as the main operational contact for service matters for our clients. In this role, you’ll focus on service quality, retention, manages escalations, and drive continuous improvement by working closely with technical teams, to ensures issues are resolved quickly and services are delivered to the highest standard. Key Responsibilities Oversee the end-to-end … delivery of our cyber security services, ensuring compliance with SLAs and contractual obligations. Act as the primary operational contact for clients on service matters and escalations, ensuring timely resolution and root cause management. Manage service delivery for MXDR and Total subscription customers, working in partnership with the Account Manager (AM). Monitor service quality, KPIs More ❯
source. Our goal is to provide peace of mind to our clients, knowing they are secured by a partner they can trust. We’re seeking a proactive and driven Service Delivery Manager to join our growing team. As a key member of the Sales and Client Delivery function, you will be responsible for ensuring the effective delivery … of our services, acting as the main operational contact for service matters for our clients. In this role, you’ll focus on service quality, retention, manages escalations, and drive continuous improvement by working closely with technical teams, to ensures issues are resolved quickly and services are delivered to the highest standard. Key Responsibilities Oversee the end-to-end … delivery of our cyber security services, ensuring compliance with SLAs and contractual obligations. Act as the primary operational contact for clients on service matters and escalations, ensuring timely resolution and root cause management. Manage service delivery for MXDR and Total subscription customers, working in partnership with the Account Manager (AM). Monitor service quality, KPIs More ❯
