3 of 3 Service Manager Jobs in Woking

IT Service Delivery Manager Location: Surrey | Hybrid An exciting opportunity has arisen for an experienced IT Service Delivery Manager to join a growing organisation undergoing significant digital transformation. This role is ideal for a proactive and strategic individual with a strong background in IT service management and a passion for driving operational excellence. … Key Responsibilities: Lead and manage IT service operations, ensuring consistent delivery of high-quality services across the organisation. Maintain compliance with SLAs and KPIs to meet business expectations. Coordinate effectively with internal teams and third-party vendors to ensure seamless service provision. Champion continuous service improvement initiatives aimed at enhancing quality, efficiency, and end-user satisfaction. Oversee … the configuration, maintenance, and optimisation of ITSM tools, particularly Jira and ServiceNow. Develop, document, and refine service delivery processes to ensure standardisation and scalability. Monitor service performance, produce actionable reports, and identify areas for operational improvement. Lead, support, and develop a growing team of service desk professionals (currently a team of five with planned expansion). Manage More ❯

Job Title: Service Delivery Manager About the role you're considering As a Service Delivery Manager, you’ll play a key role in ensuring the effective delivery of infrastructure Managed Services to our clients. You’ll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving continuous improvement. This is an … of pre-employmentchecks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Build and maintain strong relationships with clients, acting as a trusted point of contact for service delivery and escalation. Implement and manage a service governance … plan, ensuring service level agreements (SLAs) are met and continuously improved. Collaborate with internal teams to monitor service status, resolve issues, and deliver high-quality outcomes. Oversee financial performance, including forecasting, invoicing, and cost management, ensuring accuracy and transparency. Represent delivery in client discussions, ensuring contractual obligations and service expectations are met. You can bring your whole More ❯

SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to … build dedicated support teams for customers based on technical environment & service requirements They will also be involved with new customer onboarding, ensuring that the technical support teams are ready and that there is sufficient capacity so as not to impact general service delivery. The TSM is required to participate in a Duty Manager rota and perform … Incident Manager role on P1 incidents. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European timezones may also be considered. The successful candidate will also need the ability to work both on a customer site and as part More ❯