2 of 2 ServiceNow Jobs in County Antrim

streamlined operational workflows. Key Responsibilities: Perform accurate and timely data entry into various operational systems, including inventory management, CMDBs, and service management platforms (e.g., ServiceNow). Administer and maintain team documentation within Confluence, including creating, editing, and organizing process guides, SOPs, and knowledge base articles to ensure clarity, accuracy ...

fluent speaking/writing of English and French* Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools … methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours ...