6 of 6 ServiceNow Jobs in Wales

team-development skills Calm, structured, and solutions-focused approach under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out Join a respected MSP with a strong ...

maintaining accurate records and documentation Good understanding of ITIL service management framework or equivalent experience Knowledge of major incident processes and tools (e.g. ServiceNow or similar platforms) Additional Information Essential qualifications/licenses: Currently hold or be willing to work towards ITIL V3/V4 foundation or higher MIM (Major ...

attitude Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what makes Exponential-e Group the company ...

checking credit scores and confirming supplier bank details. What you'll need to succeed Confident and skilled at using systems such as SAP and ServiceNow Good administration and organisational skills Excellent customer service skills Must pass DBS check What you'll get in return Hybrid working - 2 days per week ...

automation activities as your skills develop Supporting reporting and data management activities to help inform service performance and improvements Assisting with incident management through ServiceNow, contributing to issue resolution and supporting root cause analysis Working as part of a wider team to support the development and improvement of digital services … environments, database querying (e.g SQL) with some confidence scripting, automating and monitoring Experience or awareness of supporting systems in a live service environment (e.g ServiceNow), including responding to incidents or alerts An understanding of monitoring and maintaining system performance Experience assisting with data management, reporting and incident resolution Able ...

efficiently and professionally Initiate automated builds and post-login configurations for laptops Coordinate hardware repairs via defined warranty processes Maintain accurate system records in ServiceNow and follow strict processes Conduct proactive desk and meeting room checks to ensure availability Provide meeting room support and fault diagnosis Escalate issues or risks … desktop support/IT support roles (2nd line/T2 level) Strong knowledge of hardware installation, troubleshooting, and repair coordination Familiarity with ticketing systems (ServiceNow preferred) Ability to follow defined processes, scripts, and policies Excellent customer service and communication skills Ability to work independently as well as part ...