4 of 4 ServiceNow Jobs in Wales

Title: ServiceNow CMDB Administrator Location: Canary Wharf, UK Hybrid (2 days a week) Contract (6+ Months) Inside IR35 Role Overview We are seeking an experienced ServiceNow CMDB Administrator with strong hands-on expertise in implementing and supporting ServiceNow Agent and Agentless Horizontal Discovery, Service Mapping, and CSDM (Common Service Data … Model). The ideal candidate will have a deep understanding of CMDB best practices, discovery architecture, and service modeling, along with relevant ServiceNow certifications. Key Responsibilities CMDB Administration & Governance: Manage and maintain the ServiceNow CMDB ensuring data accuracy, integrity, and compliance with organizational standards. Define and enforce CMDB policies, procedures ...

enjoys working closely with service teams, analysing data, and helping incidents move through to resolution efficiently. This is what you’ll be doing Monitoring ServiceNow queues, tracking incident progress, and identifying delays or bottlenecks that impact resolution times. Reviewing aged tickets, analysing trends, and providing recommendations to improve turnaround times ...

enjoys working closely with service teams, analysing data, and helping incidents move through to resolution efficiently. This is what you'll be doing Monitoring ServiceNow queues, tracking incident progress, and identifying delays or bottlenecks that impact resolution times. Reviewing aged tickets, analysing trends, and providing recommendations to improve turnaround times ...

Incident, Problem and Root Cause Analysis processes Manage Mainframe Automation tools in line with client security, compliance, and policies, using standard tools, e.g. CyberArk, ServiceNow Potential on-call support (24x7x365) for OPSMVS, CAView and iDash issues Required Skills Knowledge and experience with Mainframe systems OPSMVS CA-View & CA-Deliver REXX ...