10 of 10 ServiceNow Jobs in the North East

the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk More ❯

ServiceNow Technical Architect – Manager Location: London (£90,000 – £95,000)/Manchester or Edinburgh (£85,000 – £90,000) Level: Manager Our client is recognised globally as the top ServiceNow partner, delivering complex, innovative solutions that drive enterprise transformation. The ServiceNow Business Group combines deep technical expertise with AI and automation capabilities to help clients reimagine operations and achieve measurable outcomes. … The Role As a Manager-level Technical Architect, you will lead teams of ServiceNow developers and architects on large-scale programmes, providing technical leadership, architecture oversight, and trusted client advisory. You will influence solution strategy, ensure adherence to best practices, and enable high-quality delivery across multiple modules and client environments. Key Responsibilities Provide technical design authority on critical ServiceNow … programmes for Fortune 500 clients. Lead and mentor teams of ServiceNow developers, ensuring quality standards, code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and More ❯

ServiceNow Product Owner/Consultant Permanent Location: Home/Durham (Hybrid) Salary: £70,000 - £76,000 (+ excellent benefits including 29% pension contributions) We are looking to recruit a ServiceNow professional for a technology driven public sector organisation. The ServiceNow specialist will play a pivotal role in leading the introduction and ongoing development of a new ServiceNow platform as part … required to work on site in Durham approximately 2 days a week. The Role This position will provide technical leadership and product ownership for the my client's new ServiceNow platform. You'll ensure that ServiceNow aligns with business goals, delivers maximum value, and supports continuous improvement across IT and service operations. Working with strategic suppliers and a ServiceNow delivery … oversee configuration, onboarding, and platform enhancements-driving innovation and ensuring the tooling supports a modern, efficient service management model. Key Responsibilities Act as Product Owner for the organisation's ServiceNow platform, overseeing technical configuration and development. Lead the onboarding of suppliers and services into the platform as part of a multi-supplier (SIAM) ecosystem. Chair tooling and governance forums to More ❯

or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your More ❯

such as LAN, WAN, MPLS, BGP, wireless, load balancing and firewalls, ideally including F5 and Fortinet Experience of tooling such as Grafana, Thousand Eyes, SolarWinds, Prometheus, CloudWatch, Splunk, and ServiceNow Strong collaborative communication skills for articulating technical concepts clearly to stakeholders Employee Value Proposition Reputable company, Job Title: Lead Network Engineer Location: Edinburgh, UK Rate/Salary: 54000.00 - 80000.00 GBP More ❯

activities, support (run the bank) initiatives, day to day work requests, look for automation activities where possible. Other activities needed by the team. Key Skills: CICS CPSM Jira Confluence ServiceNow Python COBAL CICS Liberty If you find this opportunity intriguing and aligning with your skill set, we welcome the submission of your CV without delay. More ❯

consistency Deliver workshops and training sessions to promote service excellence Support the onboarding and development of new team members in quality-related functions Technology & Data Use ITSM platforms (e.g. ServiceNow, Jira, or Zendesk) to monitor and enhance service quality Leverage analytics tools, such as Power BI, to visualise trends and highlight improvement opportunities Recommend automation solutions to streamline service delivery … and boost reliability Skills & Experience Technical Proficiency Experience with ITSM and ticketing systems (e.g. ServiceNow, Jira, Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical & Communication Skills Confident analysing performance metrics and identifying service trends Skilled in More ❯

consistency Deliver workshops and training sessions to promote service excellence Support the onboarding and development of new team members in quality-related functions Technology & Data Use ITSM platforms (e.g. ServiceNow, Jira, or Zendesk) to monitor and enhance service quality Leverage analytics tools, such as Power BI, to visualise trends and highlight improvement opportunities Recommend automation solutions to streamline service delivery … and boost reliability Skills & Experience Technical Proficiency Experience with ITSM and ticketing systems (e.g. ServiceNow, Jira, Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical & Communication Skills Confident analysing performance metrics and identifying service trends Skilled in More ❯

Your new company A prestigious UK-based public sector institution is seeking an experienced IT Asset Manager to join its Asset Management team on a permanent basis. This is a key strategic role focused on the full lifecycle management of More ❯