Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Nigel Wright Group
desk or IT support function. Strong understanding of ITIL framework and service management principles. Excellent leadership, communication, and stakeholder management skills. Hands-on experience with service desk tools (e.g., ServiceNow, Jira Service Management). Solid technical background in desktop support, networking, and cloud services. Ability to analyse data and drive performance improvements. Experience in managing hybrid teams and remote support More ❯
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
Akkodis
Harness ITSM tools, analytics, and automation to boost efficiency and reliability. What You Will Bring: Strong knowledge of ITIL and IT service management best practices. Hands-on experience with ServiceNow, Jira, Zendesk (or similar). Skilled in Power BI for reporting and Visio for process mapping. Ability to analyse ticket trends and performance metrics to identify areas for improvement. Clear More ❯
in the event of a Major Incidents Provide leadership and expertise to assist with the determination of root cause and solution of incidents. 2-4 years of experience with ServiceNOW Identify, investigate and prioritize potential issues across Aladdin software and infrastructure. Build and publish reports using Power BI Drive process and tooling change across the organization to support regulatory change More ❯
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Randstad Technologies Recruitment
will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries. As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service. In this role More ❯
