1 to 25 of 29 ServiceNow Jobs in the Thames Valley

experience managing high-severity incidents within large enterprise IT environments. Strong practical knowledge of ITIL 4 Incident and Problem Management. Hands-on experience with ServiceNow Major Incident and Problem Management. Strong experience leading root-cause investigations and post-incident reviews. Experience operating within multi-supplier or complex service delivery environments. ...

translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would be beneficial. Experience in the public sector or a highly regulated environment ...

translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would be beneficial. Experience in the public sector or a highly regulated environment ...

translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would be beneficial. Experience in the public sector or a highly regulated environment ...

TETRA, 3GPP, IP networking, routing protocols and end-to-end network troubleshooting. • Experience with Wireshark, SIP, RTP, RTCP, Diameter, IXIA, Jira and ServiceNow, alongside VMware-based Core deployments. • Excellent analytical, technical, communication and leadership skills, with an Engineering or equivalent technical degree/experience. • Awareness of NIST, OWASP ...

TETRA, 3GPP, IP networking, routing protocols and end-to-end network troubleshooting. • Experience with Wireshark, SIP, RTP, RTCP, Diameter, IXIA, Jira and ServiceNow, alongside VMware-based Core deployments. • Excellent analytical, technical, communication and leadership skills, with an Engineering or equivalent technical degree/experience. • Awareness of NIST, OWASP ...

services, professional service. Placing resources, shaping requirements and working with various customer stakeholders. Experience of project portfolio management and ITSM processes. Some knowledge of ServiceNow desirable. Stakeholder management and governance responsibilities along with pipeline and capacity planning across multiple teams working with Suppliers. Engaging direct with business stakeholders within ...

ServiceNow Software Engineer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through … platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding ...

recurring issues, taking proactive action where required. Provide leadership and coordination during major incidents and critical service events. Manage the operational relationship with ServiceNow managed service providers and influence platform priorities and improvements. Drive improvements across automation, self-service, reporting and operational efficiency. Support service introduction, operational readiness, early life … environment. Strong understanding of ITIL 4 and IT service management best practice. Experience managing or overseeing Service Desk and End User Compute services. Strong ServiceNow governance, product ownership or managed service experience. Experience managing escalations, operational risk and major incidents. Excellent stakeholder management and communication skills. Experience working within Defence ...

first contact. Identify high-volume or repetitive demand suitable for workflow automation, self-service, proactive remediation or problem management. Coordinate with Tech Bar, endpoint, ServiceNow and resolver teams, retaining clear ownership until the next accountable team accepts the work. Support quality sampling, trend analysis and continual-improvement activity using Service … senior or demanding users. SC clearance is required. Candidates must hold, or be eligible and willing to obtain and maintain, the required clearance. Desirable ServiceNow experience, particularly Incident, Request, Knowledge or Major Incident workflows. ITIL 4 Foundation or higher. Working knowledge of Intune, Entra ID, Autopilot, Defender, PowerShell or endpoint ...

platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding … Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through ...

platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding … Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through ...

platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding … Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through ...

platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding … Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through ...

platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding … Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through ...

platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding … Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through ...

platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding … Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary: £40,000 - £50,000 + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join ...

view across teams, client teams and third-party suppliers, ensuring dependencies, risks, actions and decisions remain visible and actively managed through to closure. Ensure ServiceNow remains the authoritative operational system of record for service workflows, reporting, governance, supplier hand-offs and service performance management. Ensure service governance, reporting and operational … clear decisions ITIL 4 Managing Professional, Strategic Leader or equivalent Experience managing service performance across more than one location or provider Experience operating with ServiceNow or a comparable enterprise ITSM platform Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced ...

platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding … Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through ...

About the role. If your skills, experience, and qualifications match those in this job overview, do not delay your application. As part of the development of our Digital Services function, we are recruiting to strengthen ...

About the role. If your skills, experience, and qualifications match those in this job overview, do not delay your application. As part of the development of our Digital Services function, we are recruiting to strengthen ...

About the role. If your skills, experience, and qualifications match those in this job overview, do not delay your application. As part of the development of our Digital Services function, we are recruiting to strengthen ...

automation to reduce manual build effort, improve consistency and support zero-touch provisioning where approved. Work closely with Tech Bar, Service Desk, Security, ServiceNow and application teams to maintain accurate asset/configuration records and smooth handover into support. Maintain high-quality technical documentation, build procedures, test evidence, rollback plans … compliance policy and least privilege. Experience with technical testing, change control, documentation and production handover. Relevant Microsoft 365/Endpoint Administrator certification. Experience with ServiceNow CMDB, asset management or device lifecycle processes. Knowledge of application compatibility, driver/firmware management and deployment rings. Experience engineering endpoints in Government, defence ...

customer behavior. Job Overview Key Responsibilities Design, develop, and deploy a robust and scalable SaaS metrics dashboard. Integrate data from various sources, including Salesforce, ServiceNow, and our internal SaaS platforms. Develop data models to support the required metrics and visualisations. Create intuitive and insightful visualisations for the specified KPIs. Ensure … data integration and ETL processes. Proficiency in SQL and experience with data warehousing concepts. Familiarity with CRM (e.g., Salesforce) and IT Service Management (e.g., ServiceNow) data. Excellent communication and collaboration skills. Ability to work independently and manage a project with a 6-month timeline. Engagement Guidelines The contractor will ...